WEBVTT Kind: captions Language: en 00:00:00.080 --> 00:00:01.829 align:start position:0% when<00:00:00.320> I'm<00:00:00.480> do<00:00:00.560> it<00:00:00.719> so<00:00:00.880> we<00:00:00.960> got<00:00:01.120> the<00:00:01.199> intros<00:00:01.680> the 00:00:01.829 --> 00:00:01.839 align:start position:0% when I'm do it so we got the intros the 00:00:01.839 --> 00:00:03.830 align:start position:0% when I'm do it so we got the intros the extras<00:00:02.320> and<00:00:02.480> a<00:00:02.639> couple<00:00:02.800> other<00:00:03.040> minor<00:00:03.360> bits<00:00:03.679> in 00:00:03.830 --> 00:00:03.840 align:start position:0% extras and a couple other minor bits in 00:00:03.840 --> 00:00:06.630 align:start position:0% extras and a couple other minor bits in here<00:00:04.799> so<00:00:04.960> that<00:00:05.600> uh<00:00:05.920> like<00:00:06.080> I<00:00:06.240> said<00:00:06.400> it's 00:00:06.630 --> 00:00:06.640 align:start position:0% here so that uh like I said it's 00:00:06.640 --> 00:00:09.190 align:start position:0% here so that uh like I said it's recorded<00:00:07.120> live<00:00:07.440> to<00:00:07.600> tape 00:00:09.190 --> 00:00:09.200 align:start position:0% recorded live to tape 00:00:09.200 --> 00:00:11.749 align:start position:0% recorded live to tape cool<00:00:09.679> all<00:00:09.679> right<00:00:10.080> we're<00:00:10.320> live<00:00:11.120> all<00:00:11.120> right<00:00:11.519> this 00:00:11.749 --> 00:00:11.759 align:start position:0% cool all right we're live all right this 00:00:11.759 --> 00:00:13.350 align:start position:0% cool all right we're live all right this is<00:00:11.840> a<00:00:12.000> bit<00:00:12.080> of<00:00:12.160> a<00:00:12.320> pre-stream<00:00:12.880> everyone 00:00:13.350 --> 00:00:13.360 align:start position:0% is a bit of a pre-stream everyone 00:00:13.360 --> 00:00:15.990 align:start position:0% is a bit of a pre-stream everyone welcome<00:00:13.679> to<00:00:13.920> the<00:00:14.240> show<00:00:15.200> i've<00:00:15.440> got<00:00:15.599> Phil's 00:00:15.990 --> 00:00:16.000 align:start position:0% welcome to the show i've got Phil's 00:00:16.000 --> 00:00:18.230 align:start position:0% welcome to the show i've got Phil's story<00:00:16.240> here<00:00:16.480> but<00:00:16.720> we<00:00:16.880> got<00:00:17.119> full<00:00:17.359> intros<00:00:17.920> coming 00:00:18.230 --> 00:00:18.240 align:start position:0% story here but we got full intros coming 00:00:18.240 --> 00:00:21.510 align:start position:0% story here but we got full intros coming in<00:00:18.560> in<00:00:18.960> just<00:00:19.279> a<00:00:19.600> few<00:00:19.840> minutes<00:00:20.480> and<00:00:20.800> it<00:00:21.039> will<00:00:21.279> be 00:00:21.510 --> 00:00:21.520 align:start position:0% in in just a few minutes and it will be 00:00:21.520 --> 00:00:23.910 align:start position:0% in in just a few minutes and it will be a<00:00:21.840> very<00:00:22.240> entertaining<00:00:22.960> show<00:00:23.279> and<00:00:23.519> since<00:00:23.760> we're 00:00:23.910 --> 00:00:23.920 align:start position:0% a very entertaining show and since we're 00:00:23.920 --> 00:00:26.710 align:start position:0% a very entertaining show and since we're rolling<00:00:24.240> up<00:00:24.480> to<00:00:24.800> time<00:00:25.519> a<00:00:25.680> little<00:00:25.840> bit<00:00:26.000> of<00:00:26.080> music 00:00:26.710 --> 00:00:26.720 align:start position:0% rolling up to time a little bit of music 00:00:26.720 --> 00:00:31.069 align:start position:0% rolling up to time a little bit of music carry<00:00:27.039> us<00:00:27.199> up<00:00:27.439> to<00:00:28.080> full<00:00:28.320> showtime<00:00:29.359> the<00:00:29.599> days<00:00:30.000> of 00:00:31.069 --> 00:00:31.079 align:start position:0% carry us up to full showtime the days of 00:00:31.079 --> 00:00:43.310 align:start position:0% carry us up to full showtime the days of thunder<00:00:32.079> we're<00:00:32.399> going<00:00:32.559> to<00:00:32.800> make<00:00:33.600> time<00:00:34.160> stand 00:00:43.310 --> 00:00:43.320 align:start position:0% 00:00:43.320 --> 00:00:46.750 align:start position:0% still<00:00:44.320> a<00:00:44.559> quarter<00:00:45.040> after 00:00:46.750 --> 00:00:46.760 align:start position:0% still a quarter after 00:00:46.760 --> 00:00:50.110 align:start position:0% still a quarter after midnight<00:00:47.760> and<00:00:48.079> I'm<00:00:48.399> watching<00:00:48.719> the 00:00:50.110 --> 00:00:50.120 align:start position:0% midnight and I'm watching the 00:00:50.120 --> 00:00:53.470 align:start position:0% midnight and I'm watching the wall<00:00:51.120> sometimes<00:00:51.600> I<00:00:51.840> feel<00:00:52.160> so 00:00:53.470 --> 00:00:53.480 align:start position:0% wall sometimes I feel so 00:00:53.480 --> 00:00:57.910 align:start position:0% wall sometimes I feel so uptight<00:00:54.480> i<00:00:54.879> just<00:00:55.120> can't<00:00:55.440> sleep<00:00:55.920> at<00:00:56.160> all 00:00:57.910 --> 00:00:57.920 align:start position:0% uptight i just can't sleep at all 00:00:57.920 --> 00:01:01.110 align:start position:0% uptight i just can't sleep at all every<00:00:58.399> day<00:00:58.879> doing<00:00:59.280> the<00:00:59.600> same<00:00:59.920> old<00:01:00.320> thing<00:01:00.800> we're 00:01:01.110 --> 00:01:01.120 align:start position:0% every day doing the same old thing we're 00:01:01.120 --> 00:01:03.390 align:start position:0% every day doing the same old thing we're losing 00:01:03.390 --> 00:01:03.400 align:start position:0% losing 00:01:03.400 --> 00:01:06.710 align:start position:0% losing time<00:01:04.400> the<00:01:04.720> weekend<00:01:05.280> comes<00:01:05.760> we<00:01:06.000> got<00:01:06.159> to<00:01:06.400> have 00:01:06.710 --> 00:01:06.720 align:start position:0% time the weekend comes we got to have 00:01:06.720 --> 00:01:10.750 align:start position:0% time the weekend comes we got to have some<00:01:07.040> fun<00:01:07.360> and 00:01:10.750 --> 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over<00:01:22.159> the<00:01:22.479> edge<00:01:22.880> just<00:01:23.200> to<00:01:23.520> taste 00:01:31.230 --> 00:01:31.240 align:start position:0% 00:01:31.240 --> 00:01:34.910 align:start position:0% the<00:01:32.240> I<00:01:32.479> feel<00:01:32.720> the<00:01:32.960> rope 00:01:34.910 --> 00:01:34.920 align:start position:0% the I feel the rope 00:01:34.920 --> 00:01:38.109 align:start position:0% the I feel the rope tightening<00:01:35.920> choking<00:01:36.400> up<00:01:36.640> our 00:01:38.109 --> 00:01:38.119 align:start position:0% tightening choking up our 00:01:38.119 --> 00:01:41.630 align:start position:0% tightening choking up our air<00:01:39.119> we<00:01:39.360> need<00:01:39.600> to<00:01:39.759> grab<00:01:40.159> some 00:01:41.630 --> 00:01:41.640 align:start position:0% air we need to grab some 00:01:41.640 --> 00:01:44.749 align:start position:0% air we need to grab some lightning<00:01:42.640> friday's<00:01:43.439> almost 00:01:44.749 --> 00:01:44.759 align:start position:0% lightning friday's almost 00:01:44.759 --> 00:01:48.230 align:start position:0% lightning friday's almost here<00:01:45.759> caught<00:01:46.079> in<00:01:46.240> a<00:01:46.479> web<00:01:46.880> we<00:01:47.119> need<00:01:47.280> to<00:01:47.520> cut<00:01:47.920> this 00:01:48.230 --> 00:01:48.240 align:start position:0% here caught in a web we need to cut this 00:01:48.240 --> 00:01:51.630 align:start position:0% here caught in a web we need to cut this thread<00:01:48.799> we're<00:01:49.119> hanging 00:01:51.630 --> 00:01:51.640 align:start position:0% thread we're hanging 00:01:51.640 --> 00:01:55.109 align:start position:0% thread we're hanging by<00:01:52.640> where<00:01:52.880> is<00:01:53.119> it<00:01:53.360> said<00:01:53.680> you<00:01:54.000> have<00:01:54.159> to<00:01:54.399> be<00:01:54.799> half 00:01:55.109 --> 00:01:55.119 align:start position:0% by where is it said you have to be half 00:01:55.119 --> 00:01:58.670 align:start position:0% by where is it said you have to be half dead<00:01:55.439> to 00:01:58.670 --> 00:01:58.680 align:start position:0% 00:01:58.680 --> 00:02:01.870 align:start position:0% survive<00:01:59.680> these<00:02:00.000> are<00:02:00.159> the<00:02:00.399> days<00:02:00.880> of 00:02:01.870 --> 00:02:01.880 align:start position:0% survive these are the days of 00:02:01.880 --> 00:02:05.510 align:start position:0% survive these are the days of thunder<00:02:02.880> we're<00:02:03.200> going<00:02:03.360> to<00:02:03.600> make<00:02:04.479> time<00:02:05.119> stand 00:02:05.510 --> 00:02:05.520 align:start position:0% thunder we're going to make time stand 00:02:05.520 --> 00:02:09.830 align:start position:0% thunder we're going to make time stand still<00:02:06.560> we<00:02:06.880> got<00:02:07.040> to<00:02:07.280> feel<00:02:07.600> the<00:02:08.360> hunger<00:02:09.360> hanging 00:02:09.830 --> 00:02:09.840 align:start position:0% still we got to feel the hunger hanging 00:02:09.840 --> 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align:start position:0% still we got to feel the hunger hanging 00:02:37.280 --> 00:02:40.869 align:start position:0% still we got to feel the hunger hanging over<00:02:37.599> the<00:02:37.920> edge<00:02:38.319> just<00:02:38.720> to<00:02:38.959> taste<00:02:39.440> the<00:02:39.879> thrill 00:02:40.869 --> 00:02:40.879 align:start position:0% over the edge just to taste the thrill 00:02:40.879 --> 00:02:42.910 align:start position:0% over the edge just to taste the thrill these<00:02:41.200> are<00:02:41.360> the<00:02:41.519> days<00:02:42.000> of 00:02:42.910 --> 00:02:42.920 align:start position:0% these are the days of 00:02:42.920 --> 00:02:46.229 align:start position:0% these are the days of thunder<00:02:43.920> but<00:02:44.080> we're<00:02:44.319> going<00:02:44.480> to<00:02:44.720> make<00:02:45.599> time 00:02:46.229 --> 00:02:46.239 align:start position:0% thunder but we're going to make time 00:02:46.239 --> 00:02:50.470 align:start position:0% thunder but we're going to make time stand<00:02:46.680> still<00:02:47.680> we<00:02:48.000> got<00:02:48.160> to<00:02:48.400> feel<00:02:48.800> the<00:02:49.400> hunger 00:02:50.470 --> 00:02:50.480 align:start position:0% stand still we got to feel the hunger 00:02:50.480 --> 00:02:58.750 align:start position:0% stand still we got to feel the hunger hanging<00:02:50.959> over<00:02:51.360> the<00:02:51.599> edges<00:02:52.400> to<00:02:52.640> taste<00:02:53.120> the 00:02:58.750 --> 00:02:58.760 align:start position:0% 00:02:58.760 --> 00:03:09.390 align:start position:0% B<00:02:59.760> these<00:03:00.000> are<00:03:00.160> the 00:03:09.390 --> 00:03:09.400 align:start position:0% 00:03:09.400 --> 00:03:14.309 align:start position:0% days<00:03:10.400> there<00:03:10.720> we<00:03:11.239> are<00:03:12.239> it<00:03:12.640> is<00:03:12.959> time<00:03:13.760> ladies<00:03:14.080> and 00:03:14.309 --> 00:03:14.319 align:start position:0% days there we are it is time ladies and 00:03:14.319 --> 00:03:16.229 align:start position:0% days there we are it is time ladies and gentlemen<00:03:14.800> it<00:03:15.040> is<00:03:15.200> time<00:03:15.360> for<00:03:15.599> WordPress 00:03:16.229 --> 00:03:16.239 align:start position:0% gentlemen it is time for WordPress 00:03:16.239 --> 00:03:23.990 align:start position:0% gentlemen it is time for WordPress plugins<00:03:17.200> A<00:03:17.760> to<00:03:18.000> Zed<00:03:19.440> not<00:03:20.360> Z<00:03:21.360> H<00:03:22.720> welcome<00:03:23.200> to<00:03:23.519> WP 00:03:23.990 --> 00:03:24.000 align:start position:0% plugins A to Zed not Z H welcome to WP 00:03:24.000 --> 00:03:25.869 align:start position:0% plugins A to Zed not Z H welcome to WP Plugins<00:03:24.480> A<00:03:24.720> to 00:03:25.869 --> 00:03:25.879 align:start position:0% Plugins A to 00:03:25.879 --> 00:03:29.830 align:start position:0% Plugins A to Zed<00:03:26.879> it's<00:03:27.200> episode<00:03:27.840> 68<00:03:28.800> glow<00:03:29.280> behind<00:03:29.599> the 00:03:29.830 --> 00:03:29.840 align:start position:0% Zed it's episode 68 glow behind the 00:03:29.840 --> 00:03:34.350 align:start position:0% Zed it's episode 68 glow behind the globe<00:03:30.319> phil<00:03:30.720> stories<00:03:31.280> journey<00:03:31.680> to<00:03:32.519> SAS 00:03:34.350 --> 00:03:34.360 align:start position:0% globe phil stories journey to SAS 00:03:34.360 --> 00:03:38.509 align:start position:0% globe phil stories journey to SAS success<00:03:35.360> and<00:03:35.760> we're 00:03:38.509 --> 00:03:38.519 align:start position:0% 00:03:38.519 --> 00:03:41.910 align:start position:0% off<00:03:39.720> wordpress<00:03:40.720> the<00:03:40.879> king<00:03:41.120> of<00:03:41.360> content 00:03:41.910 --> 00:03:41.920 align:start position:0% off wordpress the king of content 00:03:41.920 --> 00:03:44.229 align:start position:0% off wordpress the king of content management<00:03:42.400> systems<00:03:43.120> powering<00:03:43.519> the<00:03:43.760> web<00:03:44.000> with 00:03:44.229 --> 00:03:44.239 align:start position:0% management systems powering the web with 00:03:44.239 --> 00:03:47.110 align:start position:0% management systems powering the web with over<00:03:44.560> 80,000<00:03:45.360> plugins<00:03:45.840> to<00:03:46.080> choose<00:03:46.239> from<00:03:46.959> how 00:03:47.110 --> 00:03:47.120 align:start position:0% over 80,000 plugins to choose from how 00:03:47.120 --> 00:03:50.149 align:start position:0% over 80,000 plugins to choose from how do<00:03:47.280> you<00:03:47.360> sort<00:03:47.680> the<00:03:47.840> junk<00:03:48.640> from<00:03:48.879> the<00:03:49.159> gems 00:03:50.149 --> 00:03:50.159 align:start position:0% do you sort the junk from the gems 00:03:50.159 --> 00:03:52.710 align:start position:0% do you sort the junk from the gems welcome<00:03:50.400> to<00:03:50.720> WP<00:03:51.200> Plugins<00:03:51.760> A<00:03:52.000> to<00:03:52.159> Zed<00:03:52.560> where 00:03:52.710 --> 00:03:52.720 align:start position:0% welcome to WP Plugins A to Zed where 00:03:52.720 --> 00:03:54.229 align:start position:0% welcome to WP Plugins A to Zed where we've<00:03:53.040> been<00:03:53.200> keeping<00:03:53.440> the<00:03:53.680> pulse<00:03:54.000> of 00:03:54.229 --> 00:03:54.239 align:start position:0% we've been keeping the pulse of 00:03:54.239 --> 00:03:57.149 align:start position:0% we've been keeping the pulse of WordPress<00:03:54.720> alive<00:03:55.200> for<00:03:55.519> over<00:03:55.920> 16<00:03:56.480> incredible 00:03:57.149 --> 00:03:57.159 align:start position:0% WordPress alive for over 16 incredible 00:03:57.159 --> 00:03:59.589 align:start position:0% WordPress alive for over 16 incredible years<00:03:58.159> join<00:03:58.400> us<00:03:58.640> every<00:03:58.959> week<00:03:59.200> for<00:03:59.439> an 00:03:59.589 --> 00:03:59.599 align:start position:0% years join us every week for an 00:03:59.599 --> 00:04:02.229 align:start position:0% years join us every week for an unrehearsed<00:04:00.560> real<00:04:00.879> talk<00:04:01.280> breakdowns<00:04:01.840> of<00:04:02.000> the 00:04:02.229 --> 00:04:02.239 align:start position:0% unrehearsed real talk breakdowns of the 00:04:02.239 --> 00:04:04.390 align:start position:0% unrehearsed real talk breakdowns of the latest<00:04:02.480> and<00:04:02.720> greatest<00:04:03.120> plugins<00:04:03.840> developer 00:04:04.390 --> 00:04:04.400 align:start position:0% latest and greatest plugins developer 00:04:04.400 --> 00:04:06.789 align:start position:0% latest and greatest plugins developer and<00:04:04.640> community<00:04:05.040> member<00:04:05.480> interviews<00:04:06.480> some 00:04:06.789 --> 00:04:06.799 align:start position:0% and community member interviews some 00:04:06.799 --> 00:04:08.869 align:start position:0% and community member interviews some weeks<00:04:07.120> Amber<00:04:07.519> and<00:04:07.680> I<00:04:07.840> team<00:04:08.080> up<00:04:08.239> to<00:04:08.400> dig<00:04:08.560> in 00:04:08.869 --> 00:04:08.879 align:start position:0% weeks Amber and I team up to dig in 00:04:08.879 --> 00:04:11.509 align:start position:0% weeks Amber and I team up to dig in others<00:04:09.439> I'm<00:04:09.760> flying<00:04:10.239> solo<00:04:10.879> unpacking 00:04:11.509 --> 00:04:11.519 align:start position:0% others I'm flying solo unpacking 00:04:11.519 --> 00:04:14.710 align:start position:0% others I'm flying solo unpacking WordPress<00:04:12.159> news<00:04:12.879> demoing<00:04:13.360> a<00:04:13.599> standout<00:04:14.159> plugin 00:04:14.710 --> 00:04:14.720 align:start position:0% WordPress news demoing a standout plugin 00:04:14.720 --> 00:04:17.830 align:start position:0% WordPress news demoing a standout plugin or<00:04:15.040> sharing<00:04:15.439> tips<00:04:15.680> to<00:04:15.920> power<00:04:16.239> up<00:04:16.479> your<00:04:16.799> site<00:04:17.519> no 00:04:17.830 --> 00:04:17.840 align:start position:0% or sharing tips to power up your site no 00:04:17.840 --> 00:04:20.469 align:start position:0% or sharing tips to power up your site no scripts<00:04:18.560> no<00:04:18.799> fluff<00:04:19.519> just<00:04:19.680> the<00:04:19.919> good<00:04:20.160> stuff 00:04:20.469 --> 00:04:20.479 align:start position:0% scripts no fluff just the good stuff 00:04:20.479 --> 00:04:25.629 align:start position:0% scripts no fluff just the good stuff from<00:04:20.720> A<00:04:20.959> to<00:04:21.199> Z<00:04:21.919> so<00:04:22.160> plug<00:04:22.479> in<00:04:22.800> and<00:04:23.120> let's<00:04:23.440> get 00:04:25.629 --> 00:04:25.639 align:start position:0% from A to Z so plug in and let's get 00:04:25.639 --> 00:04:27.990 align:start position:0% from A to Z so plug in and let's get rolling<00:04:26.639> good<00:04:26.880> morning<00:04:27.199> good<00:04:27.440> afternoon<00:04:27.759> or 00:04:27.990 --> 00:04:28.000 align:start position:0% rolling good morning good afternoon or 00:04:28.000 --> 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overlook<00:04:32.880> in<00:04:33.120> beautiful<00:04:33.600> southern<00:04:34.080> Vancouver 00:04:34.629 --> 00:04:34.639 align:start position:0% overlook in beautiful southern Vancouver 00:04:34.639 --> 00:04:38.070 align:start position:0% overlook in beautiful southern Vancouver Island<00:04:35.360> i'm<00:04:35.680> John<00:04:36.280> Overall<00:04:37.280> and<00:04:37.520> in<00:04:37.759> today's 00:04:38.070 --> 00:04:38.080 align:start position:0% Island i'm John Overall and in today's 00:04:38.080 --> 00:04:39.510 align:start position:0% Island i'm John Overall and in today's show<00:04:38.400> we're<00:04:38.720> journeying<00:04:39.120> through<00:04:39.360> the 00:04:39.510 --> 00:04:39.520 align:start position:0% show we're journeying through the 00:04:39.520 --> 00:04:41.830 align:start position:0% show we're journeying through the radiant<00:04:40.000> WordPress<00:04:40.639> cosmos<00:04:41.120> with<00:04:41.360> a<00:04:41.520> true 00:04:41.830 --> 00:04:41.840 align:start position:0% radiant WordPress cosmos with a true 00:04:41.840 --> 00:04:43.710 align:start position:0% radiant WordPress cosmos with a true innovator<00:04:42.400> who's<00:04:42.800> transforming<00:04:43.360> how 00:04:43.710 --> 00:04:43.720 align:start position:0% innovator who's transforming how 00:04:43.720 --> 00:04:46.510 align:start position:0% innovator who's transforming how agencies<00:04:44.720> agent 00:04:46.510 --> 00:04:46.520 align:start position:0% agencies agent 00:04:46.520 --> 00:04:49.830 align:start position:0% agencies agent agencies<00:04:47.520> shine<00:04:48.479> phil<00:04:48.800> Story<00:04:49.199> the<00:04:49.440> founder<00:04:49.680> of 00:04:49.830 --> 00:04:49.840 align:start position:0% agencies shine phil Story the founder of 00:04:49.840 --> 00:04:52.150 align:start position:0% agencies shine phil Story the founder of Glow<00:04:50.320> joins<00:04:50.639> us<00:04:50.800> to<00:04:50.960> share<00:04:51.199> his<00:04:51.440> decadel<00:04:51.919> long 00:04:52.150 --> 00:04:52.160 align:start position:0% Glow joins us to share his decadel long 00:04:52.160 --> 00:04:54.390 align:start position:0% Glow joins us to share his decadel long enterprise<00:04:52.720> and<00:04:52.960> WordPress<00:04:53.520> agency<00:04:54.080> support 00:04:54.390 --> 00:04:54.400 align:start position:0% enterprise and WordPress agency support 00:04:54.400 --> 00:04:56.629 align:start position:0% enterprise and WordPress agency support and<00:04:54.720> maintenance<00:04:55.600> we'll<00:04:55.919> dive<00:04:56.160> into<00:04:56.400> his 00:04:56.629 --> 00:04:56.639 align:start position:0% and maintenance we'll dive into his 00:04:56.639 --> 00:04:58.230 align:start position:0% and maintenance we'll dive into his insights<00:04:57.040> on<00:04:57.280> building<00:04:57.600> reliable 00:04:58.230 --> 00:04:58.240 align:start position:0% insights on building reliable 00:04:58.240 --> 00:05:00.310 align:start position:0% insights on building reliable reoccurring<00:04:58.960> revenue<00:04:59.600> streamlining 00:05:00.310 --> 00:05:00.320 align:start position:0% reoccurring revenue streamlining 00:05:00.320 --> 00:05:02.870 align:start position:0% reoccurring revenue streamlining processes<00:05:01.199> educating<00:05:01.759> clients<00:05:02.320> crafting 00:05:02.870 --> 00:05:02.880 align:start position:0% processes educating clients crafting 00:05:02.880 --> 00:05:05.030 align:start position:0% processes educating clients crafting price<00:05:03.199> strategies<00:05:04.000> and<00:05:04.240> delivering<00:05:04.720> real 00:05:05.030 --> 00:05:05.040 align:start position:0% price strategies and delivering real 00:05:05.040 --> 00:05:07.990 align:start position:0% price strategies and delivering real value<00:05:05.440> through<00:05:05.759> care<00:05:06.160> plans<00:05:07.039> lessons<00:05:07.440> honed 00:05:07.990 --> 00:05:08.000 align:start position:0% value through care plans lessons honed 00:05:08.000 --> 00:05:09.909 align:start position:0% value through care plans lessons honed from<00:05:08.320> years<00:05:08.560> of<00:05:08.800> speaking<00:05:09.120> with<00:05:09.360> agencies 00:05:09.909 --> 00:05:09.919 align:start position:0% from years of speaking with agencies 00:05:09.919 --> 00:05:12.150 align:start position:0% from years of speaking with agencies about<00:05:10.160> what<00:05:10.400> truly<00:05:10.720> works<00:05:11.440> plus<00:05:11.840> we'll 00:05:12.150 --> 00:05:12.160 align:start position:0% about what truly works plus we'll 00:05:12.160 --> 00:05:15.029 align:start position:0% about what truly works plus we'll explore<00:05:12.639> Glow's<00:05:13.199> origin<00:05:13.759> story<00:05:14.240> and<00:05:14.639> Phil's 00:05:15.029 --> 00:05:15.039 align:start position:0% explore Glow's origin story and Phil's 00:05:15.039 --> 00:05:16.790 align:start position:0% explore Glow's origin story and Phil's vision<00:05:15.360> for<00:05:15.520> his<00:05:15.759> future<00:05:16.320> whether<00:05:16.560> you're<00:05:16.639> a 00:05:16.790 --> 00:05:16.800 align:start position:0% vision for his future whether you're a 00:05:16.800 --> 00:05:19.189 align:start position:0% vision for his future whether you're a plug-in<00:05:17.199> enthusiast<00:05:17.759> or<00:05:18.160> WordPress<00:05:18.639> agency 00:05:19.189 --> 00:05:19.199 align:start position:0% plug-in enthusiast or WordPress agency 00:05:19.199 --> 00:05:21.749 align:start position:0% plug-in enthusiast or WordPress agency owner<00:05:20.000> this<00:05:20.320> episode<00:05:20.720> is<00:05:20.960> packed<00:05:21.360> with<00:05:21.520> a 00:05:21.749 --> 00:05:21.759 align:start position:0% owner this episode is packed with a 00:05:21.759 --> 00:05:25.749 align:start position:0% owner this episode is packed with a glowing<00:05:22.160> wisdom<00:05:22.560> you<00:05:22.880> won't<00:05:23.199> want<00:05:23.520> to<00:05:23.919> mi<00:05:24.759> miss 00:05:25.749 --> 00:05:25.759 align:start position:0% glowing wisdom you won't want to mi miss 00:05:25.759 --> 00:05:27.670 align:start position:0% glowing wisdom you won't want to mi miss welcome<00:05:26.080> to<00:05:26.240> the<00:05:26.479> show<00:05:26.800> Phil<00:05:27.120> i<00:05:27.280> hope<00:05:27.440> that 00:05:27.670 --> 00:05:27.680 align:start position:0% welcome to the show Phil i hope that 00:05:27.680 --> 00:05:30.230 align:start position:0% welcome to the show Phil i hope that wasn't<00:05:27.919> too<00:05:28.080> much<00:05:28.240> for<00:05:28.479> you<00:05:29.600> no<00:05:29.919> that<00:05:30.080> was 00:05:30.230 --> 00:05:30.240 align:start position:0% wasn't too much for you no that was 00:05:30.240 --> 00:05:31.830 align:start position:0% wasn't too much for you no that was great<00:05:30.479> thanks<00:05:30.800> John<00:05:31.120> thanks<00:05:31.280> for<00:05:31.440> having<00:05:31.600> me 00:05:31.830 --> 00:05:31.840 align:start position:0% great thanks John thanks for having me 00:05:31.840 --> 00:05:33.990 align:start position:0% great thanks John thanks for having me i'm<00:05:32.080> loving<00:05:32.320> the<00:05:32.479> amount<00:05:32.639> of<00:05:33.120> glow<00:05:33.440> puns<00:05:33.840> you 00:05:33.990 --> 00:05:34.000 align:start position:0% i'm loving the amount of glow puns you 00:05:34.000 --> 00:05:37.110 align:start position:0% i'm loving the amount of glow puns you managed<00:05:34.240> to<00:05:34.400> get<00:05:34.560> in<00:05:34.960> a<00:05:35.039> couple<00:05:36.240> impressive<00:05:36.880> i 00:05:37.110 --> 00:05:37.120 align:start position:0% managed to get in a couple impressive i 00:05:37.120 --> 00:05:40.710 align:start position:0% managed to get in a couple impressive i only<00:05:37.280> tripped<00:05:37.600> over<00:05:37.759> one<00:05:38.000> or<00:05:38.160> two 00:05:40.710 --> 00:05:40.720 align:start position:0% only tripped over one or two 00:05:40.720 --> 00:05:42.070 align:start position:0% only tripped over one or two no<00:05:40.960> it's<00:05:41.120> good<00:05:41.199> to<00:05:41.360> be<00:05:41.440> here<00:05:41.600> mate<00:05:41.840> thank<00:05:41.919> you 00:05:42.070 --> 00:05:42.080 align:start position:0% no it's good to be here mate thank you 00:05:42.080 --> 00:05:43.909 align:start position:0% no it's good to be here mate thank you thank<00:05:42.240> you<00:05:42.320> for<00:05:42.479> having<00:05:42.639> me<00:05:42.880> excited<00:05:43.199> to<00:05:43.680> uh 00:05:43.909 --> 00:05:43.919 align:start position:0% thank you for having me excited to uh 00:05:43.919 --> 00:05:46.629 align:start position:0% thank you for having me excited to uh Yeah<00:05:44.240> to<00:05:44.720> uh<00:05:45.280> Yeah<00:05:45.600> to<00:05:45.759> be<00:05:45.840> on<00:05:45.919> the<00:05:46.080> show<00:05:46.320> well<00:05:46.479> I 00:05:46.629 --> 00:05:46.639 align:start position:0% Yeah to uh Yeah to be on the show well I 00:05:46.639 --> 00:05:48.070 align:start position:0% Yeah to uh Yeah to be on the show well I was<00:05:46.800> glad<00:05:46.960> when<00:05:47.120> you<00:05:47.280> reached<00:05:47.520> out<00:05:47.680> to<00:05:47.840> me<00:05:47.919> and 00:05:48.070 --> 00:05:48.080 align:start position:0% was glad when you reached out to me and 00:05:48.080 --> 00:05:49.670 align:start position:0% was glad when you reached out to me and when<00:05:48.320> I<00:05:48.479> looked<00:05:48.639> into<00:05:48.800> it<00:05:48.960> and<00:05:49.120> it's<00:05:49.280> like<00:05:49.440> wow 00:05:49.670 --> 00:05:49.680 align:start position:0% when I looked into it and it's like wow 00:05:49.680 --> 00:05:51.350 align:start position:0% when I looked into it and it's like wow okay<00:05:50.000> this<00:05:50.240> is<00:05:50.400> kind<00:05:50.479> of<00:05:50.639> cool<00:05:50.800> because<00:05:51.120> I've 00:05:51.350 --> 00:05:51.360 align:start position:0% okay this is kind of cool because I've 00:05:51.360 --> 00:05:53.469 align:start position:0% okay this is kind of cool because I've been<00:05:51.520> working<00:05:51.919> myself<00:05:52.479> trying<00:05:52.720> to<00:05:52.880> get<00:05:53.039> my 00:05:53.469 --> 00:05:53.479 align:start position:0% been working myself trying to get my 00:05:53.479 --> 00:05:56.310 align:start position:0% been working myself trying to get my agency<00:05:54.479> moving<00:05:55.199> forward<00:05:55.600> in<00:05:55.840> the<00:05:56.000> right 00:05:56.310 --> 00:05:56.320 align:start position:0% agency moving forward in the right 00:05:56.320 --> 00:05:58.790 align:start position:0% agency moving forward in the right direction<00:05:57.280> and<00:05:57.680> you've<00:05:58.000> been<00:05:58.160> doing<00:05:58.320> a<00:05:58.560> lot<00:05:58.639> of 00:05:58.790 --> 00:05:58.800 align:start position:0% direction and you've been doing a lot of 00:05:58.800 --> 00:06:00.790 align:start position:0% direction and you've been doing a lot of things<00:05:59.120> you<00:05:59.360> had<00:05:59.520> a<00:05:59.759> few<00:05:59.919> suggestions<00:06:00.479> on 00:06:00.790 --> 00:06:00.800 align:start position:0% things you had a few suggestions on 00:06:00.800 --> 00:06:04.150 align:start position:0% things you had a few suggestions on things<00:06:01.039> you<00:06:01.360> want<00:06:01.520> to<00:06:01.680> talk<00:06:01.919> about<00:06:02.240> here<00:06:03.360> and 00:06:04.150 --> 00:06:04.160 align:start position:0% things you want to talk about here and 00:06:04.160 --> 00:06:06.629 align:start position:0% things you want to talk about here and you<00:06:04.319> know<00:06:04.800> there's<00:06:05.120> just<00:06:05.280> some<00:06:05.600> really<00:06:06.160> great 00:06:06.629 --> 00:06:06.639 align:start position:0% you know there's just some really great 00:06:06.639 --> 00:06:08.710 align:start position:0% you know there's just some really great stuff<00:06:07.120> that<00:06:07.440> is<00:06:07.600> happening<00:06:07.919> and<00:06:08.160> WordPress 00:06:08.710 --> 00:06:08.720 align:start position:0% stuff that is happening and WordPress 00:06:08.720 --> 00:06:12.070 align:start position:0% stuff that is happening and WordPress itself<00:06:09.560> is<00:06:10.560> moving<00:06:10.880> in<00:06:11.120> unique<00:06:11.520> directions 00:06:12.070 --> 00:06:12.080 align:start position:0% itself is moving in unique directions 00:06:12.080 --> 00:06:15.110 align:start position:0% itself is moving in unique directions right<00:06:12.319> now<00:06:12.960> nobody<00:06:13.520> knows<00:06:14.240> absolutely<00:06:14.720> what's 00:06:15.110 --> 00:06:15.120 align:start position:0% right now nobody knows absolutely what's 00:06:15.120 --> 00:06:16.390 align:start position:0% right now nobody knows absolutely what's going<00:06:15.199> to<00:06:15.280> happen<00:06:15.520> and<00:06:15.840> how<00:06:16.000> it's<00:06:16.240> going<00:06:16.319> to 00:06:16.390 --> 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be managed is going to change 00:06:23.880 --> 00:06:27.270 align:start position:0% going to be managed is going to change so<00:06:24.880> tell<00:06:25.120> us<00:06:25.360> a<00:06:25.520> little<00:06:25.600> bit<00:06:25.759> about<00:06:26.639> who<00:06:26.880> Glow 00:06:27.270 --> 00:06:27.280 align:start position:0% so tell us a little bit about who Glow 00:06:27.280 --> 00:06:30.950 align:start position:0% so tell us a little bit about who Glow is<00:06:27.440> and<00:06:28.400> where<00:06:28.639> it<00:06:28.880> came<00:06:28.960> from 00:06:30.950 --> 00:06:30.960 align:start position:0% is and where it came from 00:06:30.960 --> 00:06:33.110 align:start position:0% is and where it came from yeah<00:06:31.199> sure<00:06:31.520> man<00:06:31.840> um<00:06:32.160> so<00:06:32.400> I<00:06:32.639> mean<00:06:32.720> you<00:06:32.880> mentioned 00:06:33.110 --> 00:06:33.120 align:start position:0% yeah sure man um so I mean you mentioned 00:06:33.120 --> 00:06:35.189 align:start position:0% yeah sure man um so I mean you mentioned it<00:06:33.280> briefly<00:06:33.600> in<00:06:33.759> the<00:06:33.919> intro<00:06:34.160> about<00:06:34.479> my<00:06:34.720> career 00:06:35.189 --> 00:06:35.199 align:start position:0% it briefly in the intro about my career 00:06:35.199 --> 00:06:37.270 align:start position:0% it briefly in the intro about my career so<00:06:35.440> yeah<00:06:35.680> just<00:06:35.840> just<00:06:36.080> over<00:06:36.319> 10<00:06:36.560> years<00:06:36.880> really 00:06:37.270 --> 00:06:37.280 align:start position:0% so yeah just just over 10 years really 00:06:37.280 --> 00:06:40.230 align:start position:0% so yeah just just over 10 years really so<00:06:38.080> I<00:06:38.400> actually<00:06:38.720> have<00:06:38.880> a<00:06:39.440> degree<00:06:39.840> in 00:06:40.230 --> 00:06:40.240 align:start position:0% so I actually have a degree in 00:06:40.240 --> 00:06:42.309 align:start position:0% so I actually have a degree in construction<00:06:41.039> so<00:06:41.199> like<00:06:41.360> it<00:06:41.520> was<00:06:41.600> a<00:06:41.840> completely 00:06:42.309 --> 00:06:42.319 align:start position:0% construction so like it was a completely 00:06:42.319 --> 00:06:43.909 align:start position:0% construction so like it was a completely like<00:06:42.560> unrelated<00:06:43.199> I<00:06:43.360> mean<00:06:43.440> a<00:06:43.600> lot<00:06:43.680> of<00:06:43.759> people 00:06:43.909 --> 00:06:43.919 align:start position:0% like unrelated I mean a lot of people 00:06:43.919 --> 00:06:45.590 align:start position:0% like unrelated I mean a lot of people have<00:06:44.080> done<00:06:44.240> that<00:06:44.479> right<00:06:44.639> they<00:06:44.880> have<00:06:44.960> a<00:06:45.280> a 00:06:45.590 --> 00:06:45.600 align:start position:0% have done that right they have a a 00:06:45.600 --> 00:06:47.189 align:start position:0% have done that right they have a a degree<00:06:45.840> that's<00:06:46.080> got<00:06:46.319> absolutely<00:06:46.800> nothing<00:06:47.039> to 00:06:47.189 --> 00:06:47.199 align:start position:0% degree that's got absolutely nothing to 00:06:47.199 --> 00:06:49.189 align:start position:0% degree that's got absolutely nothing to do<00:06:47.360> what<00:06:47.759> they're<00:06:48.000> actually<00:06:48.400> doing<00:06:48.639> now<00:06:48.960> right 00:06:49.189 --> 00:06:49.199 align:start position:0% do what they're actually doing now right 00:06:49.199 --> 00:06:51.909 align:start position:0% do what they're actually doing now right so<00:06:49.600> uh<00:06:49.919> yeah<00:06:50.479> a<00:06:50.720> lot<00:06:50.800> of<00:06:50.880> money<00:06:51.120> spent<00:06:51.520> a<00:06:51.759> lot<00:06:51.840> of 00:06:51.909 --> 00:06:51.919 align:start position:0% so uh yeah a lot of money spent a lot of 00:06:51.919 --> 00:06:54.150 align:start position:0% so uh yeah a lot of money spent a lot of time<00:06:52.240> spent<00:06:52.560> at<00:06:52.800> university<00:06:53.360> to<00:06:53.759> end<00:06:53.919> up 00:06:54.150 --> 00:06:54.160 align:start position:0% time spent at university to end up 00:06:54.160 --> 00:06:55.909 align:start position:0% time spent at university to end up basically<00:06:54.639> doing<00:06:54.960> absolutely<00:06:55.440> nothing<00:06:55.680> to<00:06:55.840> do 00:06:55.909 --> 00:06:55.919 align:start position:0% basically doing absolutely nothing to do 00:06:55.919 --> 00:06:57.430 align:start position:0% basically doing absolutely nothing to do with<00:06:56.080> what<00:06:56.240> I<00:06:56.400> spent<00:06:56.720> all<00:06:56.960> that<00:06:57.120> time<00:06:57.199> and 00:06:57.430 --> 00:06:57.440 align:start position:0% with what I spent all that time and 00:06:57.440 --> 00:07:01.670 align:start position:0% with what I spent all that time and money<00:06:57.600> on<00:06:57.919> but<00:06:58.240> you<00:06:58.400> know<00:06:59.280> that's<00:06:59.599> life<00:07:00.520> um<00:07:01.520> but 00:07:01.670 --> 00:07:01.680 align:start position:0% money on but you know that's life um but 00:07:01.680 --> 00:07:03.670 align:start position:0% money on but you know that's life um but it<00:07:02.160> ultimately<00:07:02.720> you<00:07:02.800> know<00:07:02.960> that<00:07:03.199> change<00:07:03.440> of 00:07:03.670 --> 00:07:03.680 align:start position:0% it ultimately you know that change of 00:07:03.680 --> 00:07:05.749 align:start position:0% it ultimately you know that change of direction<00:07:04.000> for<00:07:04.240> me<00:07:04.400> did<00:07:04.560> did<00:07:04.880> lead<00:07:05.039> me<00:07:05.199> to<00:07:05.360> to 00:07:05.749 --> 00:07:05.759 align:start position:0% direction for me did did lead me to to 00:07:05.759 --> 00:07:08.150 align:start position:0% direction for me did did lead me to to today<00:07:06.160> you<00:07:06.240> know<00:07:06.479> and<00:07:06.639> and<00:07:07.199> and<00:07:07.440> running<00:07:07.840> glow 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stepped out of that construction 00:07:14.319 --> 00:07:16.309 align:start position:0% sort of stepped out of that construction world<00:07:14.639> after<00:07:14.960> university<00:07:15.520> and<00:07:15.680> and<00:07:16.080> taught 00:07:16.309 --> 00:07:16.319 align:start position:0% world after university and and taught 00:07:16.319 --> 00:07:18.870 align:start position:0% world after university and and taught myself<00:07:16.880> you<00:07:17.039> know<00:07:17.199> HTML<00:07:17.759> and<00:07:18.000> CSS<00:07:18.479> right<00:07:18.720> there 00:07:18.870 --> 00:07:18.880 align:start position:0% myself you know HTML and CSS right there 00:07:18.880 --> 00:07:20.870 align:start position:0% myself you know HTML and CSS right there was<00:07:18.960> a<00:07:19.120> really<00:07:19.280> good<00:07:19.440> website<00:07:19.919> you<00:07:20.160> may<00:07:20.639> you 00:07:20.870 --> 00:07:20.880 align:start position:0% was a really good website you may you 00:07:20.880 --> 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I<00:07:28.240> think<00:07:28.319> they 00:07:28.469 --> 00:07:28.479 align:start position:0% i do remember that one yeah I think they 00:07:28.479 --> 00:07:29.830 align:start position:0% i do remember that one yeah I think they were<00:07:28.639> based<00:07:28.800> in<00:07:29.199> I<00:07:29.360> think<00:07:29.440> they<00:07:29.599> were 00:07:29.830 --> 00:07:29.840 align:start position:0% were based in I think they were 00:07:29.840 --> 00:07:31.270 align:start position:0% were based in I think they were California<00:07:30.240> based<00:07:30.479> and<00:07:30.560> I<00:07:30.720> think<00:07:30.880> LinkedIn 00:07:31.270 --> 00:07:31.280 align:start position:0% California based and I think LinkedIn 00:07:31.280 --> 00:07:33.070 align:start position:0% California based and I think LinkedIn bought<00:07:31.520> them<00:07:31.599> in<00:07:31.759> the<00:07:31.919> end<00:07:32.160> actually 00:07:33.070 --> 00:07:33.080 align:start position:0% bought them in the end actually 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align:start position:0% on like how to do and you know how to start<00:07:42.160> uh<00:07:42.400> you<00:07:42.560> know<00:07:43.120> careers<00:07:43.520> in<00:07:44.000> in<00:07:44.400> web<00:07:44.639> and 00:07:44.870 --> 00:07:44.880 align:start position:0% start uh you know careers in in web and 00:07:44.880 --> 00:07:46.870 align:start position:0% start uh you know careers in in web and graphic<00:07:45.280> designs<00:07:45.599> and<00:07:45.919> video<00:07:46.240> production<00:07:46.720> you 00:07:46.870 --> 00:07:46.880 align:start position:0% graphic designs and video production you 00:07:46.880 --> 00:07:48.230 align:start position:0% graphic designs and video production you name<00:07:46.960> it<00:07:47.199> kind<00:07:47.280> of<00:07:47.440> they<00:07:47.599> had<00:07:47.759> everything<00:07:48.000> on 00:07:48.230 --> 00:07:48.240 align:start position:0% name it kind of they had everything on 00:07:48.240 --> 00:07:49.909 align:start position:0% name it kind of they had everything on there<00:07:48.800> and<00:07:48.960> that<00:07:49.199> was<00:07:49.280> really<00:07:49.440> my<00:07:49.680> sort<00:07:49.840> of 00:07:49.909 --> 00:07:49.919 align:start position:0% there and that was really my sort of 00:07:49.919 --> 00:07:52.629 align:start position:0% there and that was really my sort of starting<00:07:50.319> point<00:07:50.880> uh<00:07:51.120> into<00:07:51.520> the<00:07:51.759> world<00:07:51.919> of<00:07:52.240> of 00:07:52.629 --> 00:07:52.639 align:start position:0% starting point uh into the world of of 00:07:52.639 --> 00:07:54.150 align:start position:0% starting point uh into the world of of web<00:07:52.880> design<00:07:53.280> this<00:07:53.440> is<00:07:53.599> obviously<00:07:53.840> before<00:07:54.000> I 00:07:54.150 --> 00:07:54.160 align:start position:0% web design this is obviously before I 00:07:54.160 --> 00:07:56.309 align:start position:0% web design this is obviously before I set<00:07:54.400> my<00:07:54.560> business<00:07:54.800> up<00:07:55.199> but<00:07:55.440> it<00:07:55.599> was<00:07:55.759> there<00:07:56.000> that 00:07:56.309 --> 00:07:56.319 align:start position:0% set my business up but it was there that 00:07:56.319 --> 00:07:58.309 align:start position:0% set my business up but it was there that I<00:07:56.720> came<00:07:56.879> across<00:07:57.199> WordPress<00:07:57.759> for<00:07:58.000> the<00:07:58.160> first 00:07:58.309 --> 00:07:58.319 align:start position:0% I came across WordPress for the first 00:07:58.319 --> 00:07:59.670 align:start position:0% I came across WordPress for the first time<00:07:58.560> and<00:07:58.720> that<00:07:58.879> was<00:07:59.120> yeah<00:07:59.280> it<00:07:59.360> was<00:07:59.440> around 00:07:59.670 --> 00:07:59.680 align:start position:0% time and that was yeah it was around 00:07:59.680 --> 00:08:03.270 align:start position:0% time and that was yeah it was around sort<00:07:59.840> of<00:08:00.000> 2010<00:08:00.759> 2011<00:08:01.759> and<00:08:02.080> up<00:08:02.240> to<00:08:02.400> that<00:08:02.639> point 00:08:03.270 --> 00:08:03.280 align:start position:0% sort of 2010 2011 and up to that point 00:08:03.280 --> 00:08:05.189 align:start position:0% sort of 2010 2011 and up to that point I'd<00:08:03.599> kind<00:08:03.759> of<00:08:03.919> been<00:08:04.080> building<00:08:04.560> sort<00:08:04.720> of<00:08:05.039> you 00:08:05.189 --> 00:08:05.199 align:start position:0% I'd kind of been building sort of you 00:08:05.199 --> 00:08:06.790 align:start position:0% I'd kind of been building sort of you know<00:08:05.280> as<00:08:05.520> you<00:08:05.599> do<00:08:05.759> when<00:08:06.000> you<00:08:06.160> start<00:08:06.319> out<00:08:06.479> a<00:08:06.639> web 00:08:06.790 --> 00:08:06.800 align:start position:0% know as you do when you start out a web 00:08:06.800 --> 00:08:08.150 align:start position:0% know as you do when you start out a web design<00:08:07.120> business<00:08:07.440> building<00:08:07.680> websites<00:08:08.000> for 00:08:08.150 --> 00:08:08.160 align:start position:0% design business building websites for 00:08:08.160 --> 00:08:09.749 align:start position:0% design business building websites for like<00:08:08.319> your<00:08:08.560> family<00:08:08.800> members<00:08:09.039> in<00:08:09.280> the<00:08:09.440> local 00:08:09.749 --> 00:08:09.759 align:start position:0% like your family members in the local 00:08:09.759 --> 00:08:12.550 align:start position:0% like your family members in the local town<00:08:10.080> the<00:08:10.319> local<00:08:10.560> area<00:08:11.440> um<00:08:11.919> but<00:08:12.160> they<00:08:12.319> were<00:08:12.400> all 00:08:12.550 --> 00:08:12.560 align:start position:0% town the local area um but they were all 00:08:12.560 --> 00:08:15.110 align:start position:0% town the local area um but they were all sort<00:08:12.720> of<00:08:12.800> static<00:08:13.120> HTML<00:08:13.680> and<00:08:14.000> CSS<00:08:14.479> stuff<00:08:14.800> so 00:08:15.110 --> 00:08:15.120 align:start position:0% sort of static HTML and CSS stuff so 00:08:15.120 --> 00:08:16.550 align:start position:0% sort of static HTML and CSS stuff so when<00:08:15.280> I<00:08:15.440> came<00:08:15.520> across<00:08:15.840> WordPress<00:08:16.240> it<00:08:16.400> was<00:08:16.479> kind 00:08:16.550 --> 00:08:16.560 align:start position:0% when I came across WordPress it was kind 00:08:16.560 --> 00:08:18.309 align:start position:0% when I came across WordPress it was kind of<00:08:16.639> a<00:08:16.800> bit<00:08:16.879> of<00:08:16.960> a<00:08:17.120> an<00:08:17.360> eye<00:08:17.520> openener<00:08:17.919> for<00:08:18.080> me 00:08:18.309 --> 00:08:18.319 align:start position:0% of a bit of a an eye openener for me 00:08:18.319 --> 00:08:20.790 align:start position:0% of a bit of a an eye openener for me really<00:08:18.800> and<00:08:19.039> that<00:08:19.280> really<00:08:19.440> began<00:08:20.240> like<00:08:20.479> I<00:08:20.639> said 00:08:20.790 --> 00:08:20.800 align:start position:0% really and that really began like I said 00:08:20.800 --> 00:08:22.629 align:start position:0% really and that really began like I said yeah<00:08:21.039> sort<00:08:21.199> of<00:08:21.199> a<00:08:21.360> 10-15<00:08:21.919> year<00:08:22.160> career<00:08:22.400> of<00:08:22.560> of 00:08:22.629 --> 00:08:22.639 align:start position:0% yeah sort of a 10-15 year career of of 00:08:22.639 --> 00:08:25.270 align:start position:0% yeah sort of a 10-15 year career of of of<00:08:23.199> running<00:08:23.360> a<00:08:23.599> web<00:08:23.759> design<00:08:24.080> agency<00:08:24.960> part<00:08:25.199> of 00:08:25.270 --> 00:08:25.280 align:start position:0% of running a web design agency part of 00:08:25.280 --> 00:08:27.350 align:start position:0% of running a web design agency part of that<00:08:25.520> on<00:08:25.680> my<00:08:25.840> own<00:08:26.080> with<00:08:26.319> a<00:08:26.560> small<00:08:26.720> team<00:08:27.120> part<00:08:27.280> of 00:08:27.350 --> 00:08:27.360 align:start position:0% that on my own with a small team part of 00:08:27.360 --> 00:08:28.950 align:start position:0% that on my own with a small team part of that<00:08:27.520> in<00:08:27.680> a<00:08:27.919> partnership<00:08:28.319> with<00:08:28.560> somebody<00:08:28.800> else 00:08:28.950 --> 00:08:28.960 align:start position:0% that in a partnership with somebody else 00:08:28.960 --> 00:08:31.830 align:start position:0% that in a partnership with somebody else who<00:08:29.360> we<00:08:29.520> ended<00:08:29.759> up<00:08:29.919> splitting<00:08:30.560> right<00:08:31.120> we<00:08:31.360> had<00:08:31.520> a 00:08:31.830 --> 00:08:31.840 align:start position:0% who we ended up splitting right we had a 00:08:31.840 --> 00:08:33.990 align:start position:0% who we ended up splitting right we had a a<00:08:32.080> team<00:08:32.240> of<00:08:32.399> about<00:08:32.640> seven<00:08:32.800> or<00:08:32.959> eight<00:08:33.120> of<00:08:33.279> us<00:08:33.519> at 00:08:33.990 --> 00:08:34.000 align:start position:0% a team of about seven or eight of us at 00:08:34.000 --> 00:08:37.269 align:start position:0% a team of about seven or eight of us at one<00:08:34.240> stage<00:08:34.560> there<00:08:35.599> but<00:08:36.000> um<00:08:36.479> but<00:08:36.719> a<00:08:36.880> big<00:08:37.039> part<00:08:37.200> of 00:08:37.269 --> 00:08:37.279 align:start position:0% one stage there but um but a big part of 00:08:37.279 --> 00:08:39.670 align:start position:0% one stage there but um but a big part of what<00:08:37.440> I've<00:08:37.680> always<00:08:38.000> done<00:08:38.320> in<00:08:38.640> my<00:08:38.800> web<00:08:39.120> design 00:08:39.670 --> 00:08:39.680 align:start position:0% what I've always done in my web design 00:08:39.680 --> 00:08:42.230 align:start position:0% what I've always done in my web design agency<00:08:40.159> career<00:08:40.560> is<00:08:40.959> offer<00:08:41.519> an<00:08:41.760> ongoing 00:08:42.230 --> 00:08:42.240 align:start position:0% agency career is offer an ongoing 00:08:42.240 --> 00:08:43.829 align:start position:0% agency career is offer an ongoing support<00:08:42.479> and<00:08:42.719> maintenance<00:08:43.039> service<00:08:43.360> so<00:08:43.440> we<00:08:43.599> we 00:08:43.829 --> 00:08:43.839 align:start position:0% support and maintenance service so we we 00:08:43.839 --> 00:08:45.750 align:start position:0% support and maintenance service so we we always<00:08:44.159> had<00:08:44.320> that<00:08:44.480> as<00:08:44.640> a<00:08:44.800> service<00:08:45.040> offering 00:08:45.750 --> 00:08:45.760 align:start position:0% always had that as a service offering 00:08:45.760 --> 00:08:49.030 align:start position:0% always had that as a service offering right<00:08:46.320> um<00:08:47.200> and<00:08:47.680> throughout<00:08:48.080> that<00:08:48.399> time<00:08:48.720> used 00:08:49.030 --> 00:08:49.040 align:start position:0% right um and throughout that time used 00:08:49.040 --> 00:08:51.269 align:start position:0% right um and throughout that time used kind<00:08:49.279> of<00:08:49.360> a<00:08:49.519> different<00:08:49.760> combination<00:08:50.160> of<00:08:50.399> tools 00:08:51.269 --> 00:08:51.279 align:start position:0% kind of a different combination of tools 00:08:51.279 --> 00:08:54.910 align:start position:0% kind of a different combination of tools which<00:08:51.600> ultimately<00:08:52.000> led<00:08:52.240> me<00:08:52.399> to<00:08:53.120> starting<00:08:53.600> Glow 00:08:54.910 --> 00:08:54.920 align:start position:0% which ultimately led me to starting Glow 00:08:54.920 --> 00:08:57.750 align:start position:0% which ultimately led me to starting Glow because<00:08:55.920> we<00:08:56.240> could<00:08:56.480> just<00:08:56.720> never<00:08:57.040> quite<00:08:57.360> find 00:08:57.750 --> 00:08:57.760 align:start position:0% because we could just never quite find 00:08:57.760 --> 00:08:59.590 align:start position:0% because we could just never quite find one<00:08:58.000> that<00:08:58.240> did<00:08:58.480> exactly<00:08:58.800> what<00:08:58.959> we<00:08:59.200> needed<00:08:59.360> it 00:08:59.590 --> 00:08:59.600 align:start position:0% one that did exactly what we needed it 00:08:59.600 --> 00:09:01.590 align:start position:0% one that did exactly what we needed it to<00:08:59.839> really<00:09:00.080> we<00:09:00.320> were<00:09:00.399> sort<00:09:00.560> of<00:09:00.640> always<00:09:01.279> mish 00:09:01.590 --> 00:09:01.600 align:start position:0% to really we were sort of always mish 00:09:01.600 --> 00:09:04.710 align:start position:0% to really we were sort of always mish mashing<00:09:02.000> other<00:09:02.240> ones<00:09:02.560> together<00:09:03.360> um<00:09:04.240> so<00:09:04.399> really 00:09:04.710 --> 00:09:04.720 align:start position:0% mashing other ones together um so really 00:09:04.720 --> 00:09:06.310 align:start position:0% mashing other ones together um so really Glow<00:09:05.040> started<00:09:05.279> originally<00:09:05.680> as<00:09:05.839> a<00:09:06.000> as 00:09:06.310 --> 00:09:06.320 align:start position:0% Glow started originally as a as 00:09:06.320 --> 00:09:07.910 align:start position:0% Glow started originally as a as something<00:09:06.560> for<00:09:06.880> our<00:09:07.279> business<00:09:07.600> we<00:09:07.760> just 00:09:07.910 --> 00:09:07.920 align:start position:0% something for our business we just 00:09:07.920 --> 00:09:09.030 align:start position:0% something for our business we just wanted<00:09:08.080> to<00:09:08.240> create<00:09:08.399> something<00:09:08.560> that<00:09:08.720> we<00:09:08.880> could 00:09:09.030 --> 00:09:09.040 align:start position:0% wanted to create something that we could 00:09:09.040 --> 00:09:11.269 align:start position:0% wanted to create something that we could use<00:09:09.200> for<00:09:09.360> our<00:09:09.600> business<00:09:09.839> internally<00:09:10.320> and<00:09:10.560> then 00:09:11.269 --> 00:09:11.279 align:start position:0% use for our business internally and then 00:09:11.279 --> 00:09:12.949 align:start position:0% use for our business internally and then of<00:09:11.519> course<00:09:11.680> we<00:09:11.839> realized<00:09:12.160> the<00:09:12.399> opportunity<00:09:12.720> to 00:09:12.949 --> 00:09:12.959 align:start position:0% of course we realized the opportunity to 00:09:12.959 --> 00:09:14.790 align:start position:0% of course we realized the opportunity to expand<00:09:13.279> that<00:09:13.440> a<00:09:13.600> bit<00:09:13.680> further<00:09:13.920> and<00:09:14.240> maybe<00:09:14.720> you 00:09:14.790 --> 00:09:14.800 align:start position:0% expand that a bit further and maybe you 00:09:14.800 --> 00:09:16.230 align:start position:0% expand that a bit further and maybe you know<00:09:14.959> other<00:09:15.200> agencies<00:09:15.680> around<00:09:15.920> the<00:09:16.080> world 00:09:16.230 --> 00:09:16.240 align:start position:0% know other agencies around the world 00:09:16.240 --> 00:09:19.269 align:start position:0% know other agencies around the world might<00:09:16.560> have<00:09:16.959> also<00:09:17.360> wanted<00:09:17.760> that<00:09:18.080> so<00:09:18.880> uh<00:09:19.040> I'm 00:09:19.269 --> 00:09:19.279 align:start position:0% might have also wanted that so uh I'm 00:09:19.279 --> 00:09:20.710 align:start position:0% might have also wanted that so uh I'm pleased<00:09:19.440> to<00:09:19.600> say<00:09:19.680> we've<00:09:19.920> been<00:09:20.160> proven<00:09:20.480> right 00:09:20.710 --> 00:09:20.720 align:start position:0% pleased to say we've been proven right 00:09:20.720 --> 00:09:23.990 align:start position:0% pleased to say we've been proven right about<00:09:20.959> that<00:09:21.200> of<00:09:21.560> course<00:09:22.560> yeah<00:09:23.040> that's<00:09:23.519> um<00:09:23.760> yeah 00:09:23.990 --> 00:09:24.000 align:start position:0% about that of course yeah that's um yeah 00:09:24.000 --> 00:09:25.509 align:start position:0% about that of course yeah that's um yeah a<00:09:24.160> bit<00:09:24.240> of<00:09:24.320> an<00:09:24.480> intro<00:09:24.720> I<00:09:24.880> guess<00:09:24.959> into<00:09:25.279> kind<00:09:25.440> of 00:09:25.509 --> 00:09:25.519 align:start position:0% a bit of an intro I guess into kind of 00:09:25.519 --> 00:09:27.269 align:start position:0% a bit of an intro I guess into kind of where<00:09:25.680> we<00:09:25.839> where<00:09:26.080> we<00:09:26.240> came<00:09:26.399> about<00:09:26.880> well<00:09:27.040> the 00:09:27.269 --> 00:09:27.279 align:start position:0% where we where we came about well the 00:09:27.279 --> 00:09:29.590 align:start position:0% where we where we came about well the maintenance<00:09:27.760> part<00:09:28.080> of<00:09:28.320> WordPress<00:09:28.880> is<00:09:29.200> partly 00:09:29.590 --> 00:09:29.600 align:start position:0% maintenance part of WordPress is partly 00:09:29.600 --> 00:09:31.350 align:start position:0% maintenance part of WordPress is partly what<00:09:29.839> kept<00:09:30.080> my<00:09:30.320> business<00:09:30.640> going<00:09:30.880> during<00:09:31.200> the 00:09:31.350 --> 00:09:31.360 align:start position:0% what kept my business going during the 00:09:31.360 --> 00:09:33.190 align:start position:0% what kept my business going during the slow<00:09:31.600> periods 00:09:33.190 --> 00:09:33.200 align:start position:0% slow periods 00:09:33.200 --> 00:09:35.590 align:start position:0% slow periods you<00:09:33.440> know<00:09:33.680> yeah<00:09:34.080> that<00:09:34.320> and<00:09:34.720> of<00:09:34.880> course<00:09:35.120> my<00:09:35.360> big 00:09:35.590 --> 00:09:35.600 align:start position:0% you know yeah that and of course my big 00:09:35.600 --> 00:09:37.350 align:start position:0% you know yeah that and of course my big thing<00:09:35.760> when<00:09:36.000> I<00:09:36.240> got<00:09:36.399> into<00:09:36.560> this<00:09:36.800> was<00:09:37.040> web 00:09:37.350 --> 00:09:37.360 align:start position:0% thing when I got into this was web 00:09:37.360 --> 00:09:39.670 align:start position:0% thing when I got into this was web hosting<00:09:37.760> which<00:09:38.000> I<00:09:38.160> still<00:09:38.640> which<00:09:38.800> I<00:09:38.959> still<00:09:39.200> do<00:09:39.440> i 00:09:39.670 --> 00:09:39.680 align:start position:0% hosting which I still which I still do i 00:09:39.680 --> 00:09:41.750 align:start position:0% hosting which I still which I still do i still<00:09:40.000> run<00:09:40.160> a<00:09:40.399> boutique<00:09:40.800> hosting<00:09:41.360> service 00:09:41.750 --> 00:09:41.760 align:start position:0% still run a boutique hosting service 00:09:41.760 --> 00:09:44.310 align:start position:0% still run a boutique hosting service with<00:09:42.480> you<00:09:42.640> know<00:09:42.720> a<00:09:42.959> few<00:09:43.120> servers<00:09:43.519> and<00:09:44.080> limit 00:09:44.310 --> 00:09:44.320 align:start position:0% with you know a few servers and limit 00:09:44.320 --> 00:09:47.269 align:start position:0% with you know a few servers and limit the<00:09:44.560> clients<00:09:44.880> I<00:09:45.120> get<00:09:45.920> but<00:09:46.240> the<00:09:46.800> maintenance 00:09:47.269 --> 00:09:47.279 align:start position:0% the clients I get but the maintenance 00:09:47.279 --> 00:09:49.190 align:start position:0% the clients I get but the maintenance was<00:09:47.600> also<00:09:47.839> a<00:09:48.160> major<00:09:48.480> component<00:09:48.959> you<00:09:49.040> know 00:09:49.190 --> 00:09:49.200 align:start position:0% was also a major component you know 00:09:49.200 --> 00:09:50.870 align:start position:0% was also a major component you know especially<00:09:49.600> after<00:09:49.839> you<00:09:50.000> spend<00:09:50.160> a<00:09:50.399> lot<00:09:50.480> of<00:09:50.640> time 00:09:50.870 --> 00:09:50.880 align:start position:0% especially after you spend a lot of time 00:09:50.880 --> 00:09:52.910 align:start position:0% especially after you spend a lot of time creating<00:09:51.279> a<00:09:51.440> website<00:09:51.760> for<00:09:52.000> a<00:09:52.160> client<00:09:52.480> and 00:09:52.910 --> 00:09:52.920 align:start position:0% creating a website for a client and 00:09:52.920 --> 00:09:56.230 align:start position:0% creating a website for a client and everything<00:09:53.920> then<00:09:54.240> you<00:09:54.399> want<00:09:54.640> to<00:09:55.440> keep<00:09:55.680> them<00:09:56.000> as 00:09:56.230 --> 00:09:56.240 align:start position:0% everything then you want to keep them as 00:09:56.240 --> 00:09:58.470 align:start position:0% everything then you want to keep them as a<00:09:56.399> client<00:09:56.640> and<00:09:56.959> make<00:09:57.120> sure<00:09:57.279> they<00:09:57.680> always<00:09:58.080> have 00:09:58.470 --> 00:09:58.480 align:start position:0% a client and make sure they always have 00:09:58.480 --> 00:10:02.070 align:start position:0% a client and make sure they always have that<00:09:58.880> fantastic<00:09:59.440> site<00:09:59.680> you<00:09:59.920> just<00:10:00.080> built 00:10:02.070 --> 00:10:02.080 align:start position:0% that fantastic site you just built 00:10:02.080 --> 00:10:03.670 align:start position:0% that fantastic site you just built yeah<00:10:02.399> exactly<00:10:02.800> and<00:10:03.040> that<00:10:03.200> was<00:10:03.279> that<00:10:03.519> was 00:10:03.670 --> 00:10:03.680 align:start position:0% yeah exactly and that was that was 00:10:03.680 --> 00:10:05.509 align:start position:0% yeah exactly and that was that was probably<00:10:03.920> something<00:10:04.160> that<00:10:04.320> I<00:10:04.560> got<00:10:04.640> into<00:10:05.279> it 00:10:05.509 --> 00:10:05.519 align:start position:0% probably something that I got into it 00:10:05.519 --> 00:10:07.350 align:start position:0% probably something that I got into it was<00:10:05.600> maybe<00:10:05.839> like<00:10:06.000> a<00:10:06.240> year<00:10:06.399> after<00:10:06.560> I<00:10:06.800> set<00:10:06.959> up<00:10:07.120> in 00:10:07.350 --> 00:10:07.360 align:start position:0% was maybe like a year after I set up in 00:10:07.360 --> 00:10:09.350 align:start position:0% was maybe like a year after I set up in business<00:10:07.920> um<00:10:08.399> you<00:10:08.480> know<00:10:08.720> obviously<00:10:08.959> very<00:10:09.200> new 00:10:09.350 --> 00:10:09.360 align:start position:0% business um you know obviously very new 00:10:09.360 --> 00:10:10.870 align:start position:0% business um you know obviously very new to<00:10:09.519> business<00:10:09.760> generally<00:10:10.240> i<00:10:10.480> can<00:10:10.640> actually 00:10:10.870 --> 00:10:10.880 align:start position:0% to business generally i can actually 00:10:10.880 --> 00:10:13.670 align:start position:0% to business generally i can actually remember<00:10:11.440> vividly<00:10:12.000> still<00:10:12.240> remember<00:10:13.440> uh 00:10:13.670 --> 00:10:13.680 align:start position:0% remember vividly still remember uh 00:10:13.680 --> 00:10:15.590 align:start position:0% remember vividly still remember uh sitting<00:10:14.000> in<00:10:14.240> my<00:10:14.399> parents'<00:10:14.880> kitchen<00:10:15.360> talking 00:10:15.590 --> 00:10:15.600 align:start position:0% sitting in my parents' kitchen talking 00:10:15.600 --> 00:10:17.430 align:start position:0% sitting in my parents' kitchen talking to<00:10:15.760> them<00:10:16.000> about<00:10:16.240> my<00:10:16.399> web<00:10:16.640> design<00:10:16.959> business<00:10:17.279> how 00:10:17.430 --> 00:10:17.440 align:start position:0% to them about my web design business how 00:10:17.440 --> 00:10:18.870 align:start position:0% to them about my web design business how it<00:10:17.600> was<00:10:17.760> going<00:10:18.000> and<00:10:18.160> I<00:10:18.320> remember<00:10:18.560> saying<00:10:18.720> to 00:10:18.870 --> 00:10:18.880 align:start position:0% it was going and I remember saying to 00:10:18.880 --> 00:10:20.389 align:start position:0% it was going and I remember saying to them<00:10:19.120> you<00:10:19.200> know<00:10:19.360> it's<00:10:19.519> going<00:10:19.680> quite<00:10:19.920> well<00:10:20.240> like 00:10:20.389 --> 00:10:20.399 align:start position:0% them you know it's going quite well like 00:10:20.399 --> 00:10:23.190 align:start position:0% them you know it's going quite well like we're<00:10:20.640> getting<00:10:20.959> you<00:10:21.120> know<00:10:21.360> project<00:10:21.760> work<00:10:22.000> in 00:10:23.190 --> 00:10:23.200 align:start position:0% we're getting you know project work in 00:10:23.200 --> 00:10:26.470 align:start position:0% we're getting you know project work in i<00:10:23.440> I'<00:10:23.680> I'd<00:10:24.000> joined<00:10:24.320> a<00:10:24.560> local<00:10:24.880> networking<00:10:25.480> group 00:10:26.470 --> 00:10:26.480 align:start position:0% i I' I'd joined a local networking group 00:10:26.480 --> 00:10:28.069 align:start position:0% i I' I'd joined a local networking group and<00:10:26.640> it<00:10:26.800> was<00:10:26.880> just<00:10:27.120> amazing<00:10:27.360> for<00:10:27.600> generating 00:10:28.069 --> 00:10:28.079 align:start position:0% and it was just amazing for generating 00:10:28.079 --> 00:10:30.310 align:start position:0% and it was just amazing for generating new<00:10:28.399> clients<00:10:29.360> but<00:10:29.600> I<00:10:29.839> didn't<00:10:30.000> have<00:10:30.079> that 00:10:30.310 --> 00:10:30.320 align:start position:0% new clients but I didn't have that 00:10:30.320 --> 00:10:31.990 align:start position:0% new clients but I didn't have that recurring<00:10:30.800> revenue<00:10:31.279> you<00:10:31.360> know<00:10:31.519> and<00:10:31.680> as<00:10:31.839> you 00:10:31.990 --> 00:10:32.000 align:start position:0% recurring revenue you know and as you 00:10:32.000 --> 00:10:33.430 align:start position:0% recurring revenue you know and as you were<00:10:32.160> saying<00:10:32.320> how<00:10:32.560> that<00:10:32.720> sort<00:10:32.880> of<00:10:32.959> saved<00:10:33.279> you 00:10:33.430 --> 00:10:33.440 align:start position:0% were saying how that sort of saved you 00:10:33.440 --> 00:10:35.190 align:start position:0% were saying how that sort of saved you on<00:10:33.600> a<00:10:33.760> you<00:10:33.920> know<00:10:34.079> more<00:10:34.320> than<00:10:34.480> one<00:10:34.640> occasions<00:10:35.040> in 00:10:35.190 --> 00:10:35.200 align:start position:0% on a you know more than one occasions in 00:10:35.200 --> 00:10:38.389 align:start position:0% on a you know more than one occasions in in<00:10:35.440> sort<00:10:35.680> of<00:10:35.760> quiet<00:10:36.399> periods<00:10:36.880> of<00:10:37.120> project<00:10:37.600> work 00:10:38.389 --> 00:10:38.399 align:start position:0% in sort of quiet periods of project work 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align:start position:0% recurring revenue to sort of you know I guess<00:10:43.760> future<00:10:44.079> proof<00:10:44.320> the<00:10:44.480> business<00:10:44.640> in<00:10:44.800> a<00:10:44.959> way 00:10:45.110 --> 00:10:45.120 align:start position:0% guess future proof the business in a way 00:10:45.120 --> 00:10:46.550 align:start position:0% guess future proof the business in a way for<00:10:45.200> for<00:10:45.360> for<00:10:45.760> exactly<00:10:46.000> the<00:10:46.240> sorts<00:10:46.399> of 00:10:46.550 --> 00:10:46.560 align:start position:0% for for for exactly the sorts of 00:10:46.560 --> 00:10:48.870 align:start position:0% for for for exactly the sorts of situations<00:10:46.959> that<00:10:47.120> you<00:10:47.279> described<00:10:47.680> there<00:10:48.000> so 00:10:48.870 --> 00:10:48.880 align:start position:0% situations that you described there so 00:10:48.880 --> 00:10:50.550 align:start position:0% situations that you described there so yeah<00:10:49.120> that<00:10:49.360> was<00:10:49.519> something<00:10:49.680> I<00:10:49.920> I<00:10:50.240> guess<00:10:50.399> I 00:10:50.550 --> 00:10:50.560 align:start position:0% yeah that was something I I guess I 00:10:50.560 --> 00:10:52.870 align:start position:0% yeah that was something I I guess I managed<00:10:50.880> to<00:10:51.440> get<00:10:51.680> into<00:10:52.160> sort<00:10:52.320> of<00:10:52.480> setting<00:10:52.720> up 00:10:52.870 --> 00:10:52.880 align:start position:0% managed to get into sort of setting up 00:10:52.880 --> 00:10:55.110 align:start position:0% managed to get into sort of setting up fairly<00:10:53.279> on<00:10:53.519> in<00:10:53.760> my<00:10:53.920> my<00:10:54.240> career<00:10:54.480> in<00:10:54.720> my<00:10:54.880> journey 00:10:55.110 --> 00:10:55.120 align:start position:0% fairly on in my my career in my journey 00:10:55.120 --> 00:10:56.949 align:start position:0% fairly on in my my career in my journey as<00:10:55.360> running<00:10:55.680> a<00:10:56.240> running<00:10:56.399> a<00:10:56.560> web<00:10:56.720> design 00:10:56.949 --> 00:10:56.959 align:start position:0% as running a running a web design 00:10:56.959 --> 00:10:58.710 align:start position:0% as running a running a web design business<00:10:57.279> so<00:10:57.440> yeah<00:10:57.680> I<00:10:57.920> think<00:10:58.000> it's<00:10:58.240> a<00:10:58.480> an 00:10:58.710 --> 00:10:58.720 align:start position:0% business so yeah I think it's a an 00:10:58.720 --> 00:11:00.310 align:start position:0% business so yeah I think it's a an absolutely<00:10:59.200> crucial<00:10:59.440> part<00:10:59.600> of<00:10:59.839> any<00:11:00.079> web 00:11:00.310 --> 00:11:00.320 align:start position:0% absolutely crucial part of any web 00:11:00.320 --> 00:11:01.670 align:start position:0% absolutely crucial part of any web design<00:11:00.640> business<00:11:00.880> right<00:11:01.040> is<00:11:01.200> that<00:11:01.360> is<00:11:01.519> that 00:11:01.670 --> 00:11:01.680 align:start position:0% design business right is that is that 00:11:01.680 --> 00:11:03.910 align:start position:0% design business right is that is that ongoing<00:11:02.160> support<00:11:02.959> revenue<00:11:03.360> that<00:11:03.519> you<00:11:03.680> can 00:11:03.910 --> 00:11:03.920 align:start position:0% ongoing support revenue that you can 00:11:03.920 --> 00:11:06.870 align:start position:0% ongoing support revenue that you can create<00:11:04.720> so<00:11:05.519> talking<00:11:05.839> about<00:11:06.000> that<00:11:06.399> what<00:11:06.640> would 00:11:06.870 --> 00:11:06.880 align:start position:0% create so talking about that what would 00:11:06.880 --> 00:11:09.430 align:start position:0% create so talking about that what would you<00:11:07.279> say<00:11:08.079> could<00:11:08.320> be<00:11:08.480> some<00:11:08.640> of<00:11:08.720> the<00:11:09.040> biggest 00:11:09.430 --> 00:11:09.440 align:start position:0% you say could be some of the biggest 00:11:09.440 --> 00:11:11.590 align:start position:0% you say could be some of the biggest mistakes<00:11:10.000> you've<00:11:10.320> seen<00:11:10.560> WordPress<00:11:11.040> agencies 00:11:11.590 --> 00:11:11.600 align:start position:0% mistakes you've seen WordPress agencies 00:11:11.600 --> 00:11:13.350 align:start position:0% mistakes you've seen WordPress agencies make<00:11:11.839> when<00:11:12.160> setting<00:11:12.399> up<00:11:12.640> their<00:11:12.880> support 00:11:13.350 --> 00:11:13.360 align:start position:0% make when setting up their support 00:11:13.360 --> 00:11:16.310 align:start position:0% make when setting up their support maintenance<00:11:13.839> plans<00:11:14.240> for<00:11:14.480> their<00:11:14.720> clients 00:11:16.310 --> 00:11:16.320 align:start position:0% maintenance plans for their clients 00:11:16.320 --> 00:11:17.829 align:start position:0% maintenance plans for their clients it's<00:11:16.480> a<00:11:16.640> good<00:11:16.800> question 00:11:17.829 --> 00:11:17.839 align:start position:0% it's a good question 00:11:17.839 --> 00:11:20.949 align:start position:0% it's a good question um<00:11:18.320> well<00:11:18.720> not<00:11:19.040> selling<00:11:19.360> them<00:11:19.519> at<00:11:19.760> all<00:11:20.640> that's<00:11:20.800> a 00:11:20.949 --> 00:11:20.959 align:start position:0% um well not selling them at all that's a 00:11:20.959 --> 00:11:22.870 align:start position:0% um well not selling them at all that's a that's<00:11:21.279> that's<00:11:21.519> a<00:11:21.600> that's<00:11:21.839> a<00:11:22.079> major<00:11:22.320> one<00:11:22.560> yes 00:11:22.870 --> 00:11:22.880 align:start position:0% that's that's a that's a major one yes 00:11:22.880 --> 00:11:24.870 align:start position:0% that's that's a that's a major one yes not<00:11:23.040> selling<00:11:23.279> them<00:11:23.519> yeah<00:11:23.920> I<00:11:24.160> have<00:11:24.320> I<00:11:24.560> have<00:11:24.720> come 00:11:24.870 --> 00:11:24.880 align:start position:0% not selling them yeah I have I have come 00:11:24.880 --> 00:11:26.389 align:start position:0% not selling them yeah I have I have come across<00:11:25.120> that<00:11:25.519> more<00:11:25.760> often<00:11:26.000> than<00:11:26.079> you<00:11:26.240> would 00:11:26.389 --> 00:11:26.399 align:start position:0% across that more often than you would 00:11:26.399 --> 00:11:28.710 align:start position:0% across that more often than you would than<00:11:26.560> you<00:11:26.720> would<00:11:26.800> think<00:11:27.120> and<00:11:27.360> actually<00:11:27.600> with 00:11:28.710 --> 00:11:28.720 align:start position:0% than you would think and actually with 00:11:28.720 --> 00:11:32.150 align:start position:0% than you would think and actually with Yeah<00:11:29.040> and<00:11:29.200> and<00:11:29.519> with<00:11:29.760> agencies<00:11:30.320> that<00:11:30.920> are<00:11:31.920> I 00:11:32.150 --> 00:11:32.160 align:start position:0% Yeah and and with agencies that are I 00:11:32.160 --> 00:11:33.829 align:start position:0% Yeah and and with agencies that are I mean<00:11:32.320> I<00:11:32.640> don't<00:11:32.800> have<00:11:32.880> any<00:11:33.120> data<00:11:33.360> on<00:11:33.519> this<00:11:33.680> but 00:11:33.829 --> 00:11:33.839 align:start position:0% mean I don't have any data on this but 00:11:33.839 --> 00:11:36.230 align:start position:0% mean I don't have any data on this but if<00:11:34.000> I<00:11:34.160> was<00:11:34.399> you<00:11:34.480> know<00:11:34.640> finger<00:11:34.959> in<00:11:35.120> the<00:11:35.279> wind<00:11:36.000> I 00:11:36.230 --> 00:11:36.240 align:start position:0% if I was you know finger in the wind I 00:11:36.240 --> 00:11:39.190 align:start position:0% if I was you know finger in the wind I would<00:11:36.399> say<00:11:36.560> that<00:11:36.720> the<00:11:37.200> smaller<00:11:38.160> agencies<00:11:39.040> you 00:11:39.190 --> 00:11:39.200 align:start position:0% would say that the smaller agencies you 00:11:39.200 --> 00:11:41.269 align:start position:0% would say that the smaller agencies you know<00:11:39.279> the<00:11:39.440> the<00:11:39.680> oneperson<00:11:40.240> operators<00:11:40.959> small 00:11:41.269 --> 00:11:41.279 align:start position:0% know the the oneperson operators small 00:11:41.279 --> 00:11:42.870 align:start position:0% know the the oneperson operators small agencies 00:11:42.870 --> 00:11:42.880 align:start position:0% agencies 00:11:42.880 --> 00:11:44.710 align:start position:0% agencies have<00:11:43.120> it<00:11:43.279> together<00:11:43.680> better<00:11:44.079> with<00:11:44.320> the<00:11:44.480> whole 00:11:44.710 --> 00:11:44.720 align:start position:0% have it together better with the whole 00:11:44.720 --> 00:11:46.069 align:start position:0% have it together better with the whole support<00:11:44.880> and<00:11:45.120> maintenance<00:11:45.440> offering<00:11:45.839> than 00:11:46.069 --> 00:11:46.079 align:start position:0% support and maintenance offering than 00:11:46.079 --> 00:11:48.230 align:start position:0% support and maintenance offering than the<00:11:46.399> than<00:11:46.560> the<00:11:46.720> sort<00:11:46.880> of<00:11:46.959> the<00:11:47.200> larger<00:11:47.680> agencies 00:11:48.230 --> 00:11:48.240 align:start position:0% the than the sort of the larger agencies 00:11:48.240 --> 00:11:49.990 align:start position:0% the than the sort of the larger agencies and<00:11:48.399> that<00:11:48.720> again<00:11:49.040> like<00:11:49.200> I<00:11:49.279> said<00:11:49.519> no<00:11:49.680> data<00:11:49.920> to 00:11:49.990 --> 00:11:50.000 align:start position:0% and that again like I said no data to 00:11:50.000 --> 00:11:52.949 align:start position:0% and that again like I said no data to back<00:11:50.160> this<00:11:50.320> up<00:11:50.480> but<00:11:50.720> just<00:11:51.680> my<00:11:52.240> experience<00:11:52.720> of 00:11:52.949 --> 00:11:52.959 align:start position:0% back this up but just my experience of 00:11:52.959 --> 00:11:54.949 align:start position:0% back this up but just my experience of talking<00:11:53.200> to<00:11:53.920> hundreds<00:11:54.240> and<00:11:54.480> hundreds<00:11:54.800> of 00:11:54.949 --> 00:11:54.959 align:start position:0% talking to hundreds and hundreds of 00:11:54.959 --> 00:11:56.470 align:start position:0% talking to hundreds and hundreds of different<00:11:55.120> agencies<00:11:55.680> over<00:11:55.920> the<00:11:56.079> last<00:11:56.240> few 00:11:56.470 --> 00:11:56.480 align:start position:0% different agencies over the last few 00:11:56.480 --> 00:11:59.829 align:start position:0% different agencies over the last few years<00:11:57.360> I<00:11:57.600> often<00:11:58.000> come<00:11:58.160> across<00:11:58.640> those<00:11:58.880> who<00:11:59.120> are 00:11:59.829 --> 00:11:59.839 align:start position:0% years I often come across those who are 00:11:59.839 --> 00:12:02.389 align:start position:0% years I often come across those who are very<00:12:00.160> established<00:12:00.839> agencies<00:12:01.839> doing<00:12:02.079> very 00:12:02.389 --> 00:12:02.399 align:start position:0% very established agencies doing very 00:12:02.399 --> 00:12:04.069 align:start position:0% very established agencies doing very very<00:12:02.640> well<00:12:02.880> they<00:12:03.120> offer<00:12:03.519> you<00:12:03.600> know<00:12:03.760> like<00:12:03.839> a 00:12:04.069 --> 00:12:04.079 align:start position:0% very well they offer you know like a 00:12:04.079 --> 00:12:05.590 align:start position:0% very well they offer you know like a plethora<00:12:04.480> of<00:12:04.720> services<00:12:05.120> so<00:12:05.200> they<00:12:05.360> got<00:12:05.440> the 00:12:05.590 --> 00:12:05.600 align:start position:0% plethora of services so they got the 00:12:05.600 --> 00:12:08.870 align:start position:0% plethora of services so they got the full<00:12:05.839> digital<00:12:06.240> offering<00:12:06.560> of<00:12:07.200> SEO<00:12:07.680> PPC<00:12:08.399> social 00:12:08.870 --> 00:12:08.880 align:start position:0% full digital offering of SEO PPC social 00:12:08.880 --> 00:12:11.110 align:start position:0% full digital offering of SEO PPC social email<00:12:09.279> marketing<00:12:10.079> you<00:12:10.160> know<00:12:10.320> and<00:12:10.560> web<00:12:10.800> design 00:12:11.110 --> 00:12:11.120 align:start position:0% email marketing you know and web design 00:12:11.120 --> 00:12:13.509 align:start position:0% email marketing you know and web design and<00:12:11.360> kind<00:12:11.600> of<00:12:11.680> support<00:12:12.079> is<00:12:12.320> just<00:12:12.480> kind<00:12:12.639> of<00:12:13.200> one 00:12:13.509 --> 00:12:13.519 align:start position:0% and kind of support is just kind of one 00:12:13.519 --> 00:12:16.150 align:start position:0% and kind of support is just kind of one of<00:12:13.760> the<00:12:14.079> services<00:12:14.480> that<00:12:14.720> they<00:12:14.959> might<00:12:15.200> offer 00:12:16.150 --> 00:12:16.160 align:start position:0% of the services that they might offer 00:12:16.160 --> 00:12:19.030 align:start position:0% of the services that they might offer but<00:12:16.399> typically<00:12:16.800> speaking<00:12:17.040> to<00:12:17.200> a<00:12:17.360> lot<00:12:17.440> of<00:12:18.040> those 00:12:19.030 --> 00:12:19.040 align:start position:0% but typically speaking to a lot of those 00:12:19.040 --> 00:12:21.110 align:start position:0% but typically speaking to a lot of those they've<00:12:19.360> sort<00:12:19.519> of<00:12:19.680> spent<00:12:20.000> their<00:12:20.240> their<00:12:20.320> their 00:12:21.110 --> 00:12:21.120 align:start position:0% they've sort of spent their their their 00:12:21.120 --> 00:12:23.269 align:start position:0% they've sort of spent their their their years<00:12:21.360> as<00:12:21.600> an<00:12:21.760> agency<00:12:22.240> building<00:12:22.639> sites<00:12:22.959> and 00:12:23.269 --> 00:12:23.279 align:start position:0% years as an agency building sites and 00:12:23.279 --> 00:12:25.030 align:start position:0% years as an agency building sites and hosting<00:12:23.680> them<00:12:24.160> you<00:12:24.320> mentioned<00:12:24.560> hosting<00:12:24.880> a 00:12:25.030 --> 00:12:25.040 align:start position:0% hosting them you mentioned hosting a 00:12:25.040 --> 00:12:26.470 align:start position:0% hosting them you mentioned hosting a minute<00:12:25.120> ago<00:12:25.519> they<00:12:25.760> obviously<00:12:26.079> they<00:12:26.320> always 00:12:26.470 --> 00:12:26.480 align:start position:0% minute ago they obviously they always 00:12:26.480 --> 00:12:29.030 align:start position:0% minute ago they obviously they always sell<00:12:26.639> the<00:12:26.800> hosting<00:12:27.600> but<00:12:28.079> I've<00:12:28.399> I've<00:12:28.560> spoken<00:12:28.800> to 00:12:29.030 --> 00:12:29.040 align:start position:0% sell the hosting but I've I've spoken to 00:12:29.040 --> 00:12:31.670 align:start position:0% sell the hosting but I've I've spoken to so<00:12:29.360> many<00:12:29.519> that<00:12:30.000> never<00:12:30.320> just<00:12:30.560> never<00:12:30.959> never<00:12:31.360> sold 00:12:31.670 --> 00:12:31.680 align:start position:0% so many that never just never never sold 00:12:31.680 --> 00:12:33.269 align:start position:0% so many that never just never never sold the<00:12:31.839> sort<00:12:32.000> of<00:12:32.079> the<00:12:32.240> ongoing<00:12:32.720> and<00:12:32.880> support<00:12:33.040> and 00:12:33.269 --> 00:12:33.279 align:start position:0% the sort of the ongoing and support and 00:12:33.279 --> 00:12:35.269 align:start position:0% the sort of the ongoing and support and maintenance<00:12:33.760> and<00:12:34.079> not<00:12:34.399> only<00:12:34.560> that<00:12:34.959> not<00:12:35.120> only 00:12:35.269 --> 00:12:35.279 align:start position:0% maintenance and not only that not only 00:12:35.279 --> 00:12:37.590 align:start position:0% maintenance and not only that not only did<00:12:35.440> they<00:12:35.600> not<00:12:35.760> sell<00:12:36.000> it<00:12:36.800> whenever<00:12:37.120> they<00:12:37.360> then 00:12:37.590 --> 00:12:37.600 align:start position:0% did they not sell it whenever they then 00:12:37.600 --> 00:12:39.590 align:start position:0% did they not sell it whenever they then got<00:12:37.839> asked<00:12:38.160> to<00:12:38.480> do<00:12:38.639> any<00:12:38.800> of<00:12:38.959> that<00:12:39.120> work<00:12:39.279> by<00:12:39.440> the 00:12:39.590 --> 00:12:39.600 align:start position:0% got asked to do any of that work by the 00:12:39.600 --> 00:12:42.389 align:start position:0% got asked to do any of that work by the client<00:12:39.839> they<00:12:40.000> just<00:12:40.160> did<00:12:40.240> it<00:12:40.320> for<00:12:40.560> free<00:12:41.760> so<00:12:42.160> you 00:12:42.389 --> 00:12:42.399 align:start position:0% client they just did it for free so you 00:12:42.399 --> 00:12:44.069 align:start position:0% client they just did it for free so you know<00:12:42.720> and<00:12:42.880> it's<00:12:43.120> quite<00:12:43.360> amazing<00:12:43.680> because 00:12:44.069 --> 00:12:44.079 align:start position:0% know and it's quite amazing because 00:12:44.079 --> 00:12:45.430 align:start position:0% know and it's quite amazing because honestly<00:12:44.480> like<00:12:44.639> you<00:12:44.800> talk<00:12:44.880> to<00:12:45.040> some<00:12:45.120> of<00:12:45.200> these 00:12:45.430 --> 00:12:45.440 align:start position:0% honestly like you talk to some of these 00:12:45.440 --> 00:12:47.030 align:start position:0% honestly like you talk to some of these agencies<00:12:45.760> who<00:12:46.000> clearly<00:12:46.320> they've<00:12:46.560> got<00:12:46.720> their 00:12:47.030 --> 00:12:47.040 align:start position:0% agencies who clearly they've got their 00:12:47.040 --> 00:12:48.629 align:start position:0% agencies who clearly they've got their you<00:12:47.200> know<00:12:47.360> [ __ ]<00:12:47.600> together<00:12:48.000> generally<00:12:48.399> because 00:12:48.629 --> 00:12:48.639 align:start position:0% you know [ __ ] together generally because 00:12:48.639 --> 00:12:49.990 align:start position:0% you know [ __ ] together generally because they<00:12:48.959> you<00:12:49.120> know<00:12:49.279> they're<00:12:49.440> an<00:12:49.680> established 00:12:49.990 --> 00:12:50.000 align:start position:0% they you know they're an established 00:12:50.000 --> 00:12:51.910 align:start position:0% they you know they're an established agency<00:12:50.800> but<00:12:51.040> they're<00:12:51.200> miss<00:12:51.440> I<00:12:51.600> mean<00:12:51.760> some<00:12:51.839> of 00:12:51.910 --> 00:12:51.920 align:start position:0% agency but they're miss I mean some of 00:12:51.920 --> 00:12:53.509 align:start position:0% agency but they're miss I mean some of them<00:12:52.160> I<00:12:52.320> mean<00:12:52.399> they<00:12:52.639> could<00:12:52.720> be<00:12:52.880> missing<00:12:53.040> out<00:12:53.200> on 00:12:53.509 --> 00:12:53.519 align:start position:0% them I mean they could be missing out on 00:12:53.519 --> 00:12:55.910 align:start position:0% them I mean they could be missing out on you<00:12:53.600> know<00:12:53.760> 10<00:12:54.079> 15<00:12:54.560> 20K<00:12:54.959> a<00:12:55.200> month<00:12:55.440> some<00:12:55.519> of<00:12:55.600> these 00:12:55.910 --> 00:12:55.920 align:start position:0% you know 10 15 20K a month some of these 00:12:55.920 --> 00:12:57.829 align:start position:0% you know 10 15 20K a month some of these agencies<00:12:56.399> you<00:12:56.480> know<00:12:56.560> they've<00:12:56.800> got<00:12:57.360> hundreds 00:12:57.829 --> 00:12:57.839 align:start position:0% agencies you know they've got hundreds 00:12:57.839 --> 00:12:59.110 align:start position:0% agencies you know they've got hundreds of<00:12:58.000> sites<00:12:58.240> that<00:12:58.399> they've<00:12:58.560> built<00:12:58.800> over<00:12:58.959> the 00:12:59.110 --> 00:12:59.120 align:start position:0% of sites that they've built over the 00:12:59.120 --> 00:13:03.030 align:start position:0% of sites that they've built over the years<00:12:59.600> right<00:13:00.360> and<00:13:01.360> never<00:13:01.680> sold<00:13:01.920> this<00:13:02.079> this<00:13:02.560> um 00:13:03.030 --> 00:13:03.040 align:start position:0% years right and never sold this this um 00:13:03.040 --> 00:13:04.949 align:start position:0% years right and never sold this this um this<00:13:03.279> this<00:13:03.600> support<00:13:03.920> package<00:13:04.320> so<00:13:04.560> so<00:13:04.800> that's 00:13:04.949 --> 00:13:04.959 align:start position:0% this this support package so so that's 00:13:04.959 --> 00:13:07.509 align:start position:0% this this support package so so that's one<00:13:05.120> thing<00:13:05.360> not<00:13:05.680> selling<00:13:06.000> it<00:13:06.240> is<00:13:06.639> obviously<00:13:07.279> a 00:13:07.509 --> 00:13:07.519 align:start position:0% one thing not selling it is obviously a 00:13:07.519 --> 00:13:10.389 align:start position:0% one thing not selling it is obviously a you<00:13:07.600> know<00:13:07.760> a<00:13:08.000> miss<00:13:08.880> um<00:13:09.440> I<00:13:09.760> think<00:13:09.920> that<00:13:10.079> the 00:13:10.389 --> 00:13:10.399 align:start position:0% you know a miss um I think that the 00:13:10.399 --> 00:13:13.110 align:start position:0% you know a miss um I think that the moment<00:13:10.800> in<00:13:11.120> which<00:13:11.360> they<00:13:11.839> decide<00:13:12.240> to<00:13:12.639> try<00:13:12.880> and 00:13:13.110 --> 00:13:13.120 align:start position:0% moment in which they decide to try and 00:13:13.120 --> 00:13:15.590 align:start position:0% moment in which they decide to try and sell<00:13:13.279> it<00:13:13.519> would<00:13:13.760> be<00:13:13.839> another<00:13:14.160> mistake<00:13:14.639> so 00:13:15.590 --> 00:13:15.600 align:start position:0% sell it would be another mistake so 00:13:15.600 --> 00:13:18.629 align:start position:0% sell it would be another mistake so commonly<00:13:16.959> um<00:13:17.200> agencies<00:13:17.760> will<00:13:18.079> kind<00:13:18.240> of<00:13:18.399> leave 00:13:18.629 --> 00:13:18.639 align:start position:0% commonly um agencies will kind of leave 00:13:18.639 --> 00:13:20.470 align:start position:0% commonly um agencies will kind of leave the<00:13:18.959> conversation<00:13:19.519> of<00:13:19.839> maintenance<00:13:20.240> and 00:13:20.470 --> 00:13:20.480 align:start position:0% the conversation of maintenance and 00:13:20.480 --> 00:13:23.870 align:start position:0% the conversation of maintenance and support<00:13:21.440> to<00:13:21.760> to<00:13:21.839> to<00:13:22.480> after<00:13:22.800> they've<00:13:23.120> built<00:13:23.360> the 00:13:23.870 --> 00:13:23.880 align:start position:0% support to to to after they've built the 00:13:23.880 --> 00:13:25.910 align:start position:0% support to to to after they've built the site<00:13:24.880> and<00:13:25.040> if<00:13:25.200> you<00:13:25.360> think<00:13:25.440> about<00:13:25.600> that<00:13:25.760> from 00:13:25.910 --> 00:13:25.920 align:start position:0% site and if you think about that from 00:13:25.920 --> 00:13:28.870 align:start position:0% site and if you think about that from the<00:13:26.079> client's<00:13:26.920> perspective<00:13:27.920> all<00:13:28.240> along<00:13:28.560> the 00:13:28.870 --> 00:13:28.880 align:start position:0% the client's perspective all along the 00:13:28.880 --> 00:13:30.710 align:start position:0% the client's perspective all along the journey<00:13:29.440> you've<00:13:29.680> been<00:13:29.839> telling<00:13:30.079> them<00:13:30.480> we're 00:13:30.710 --> 00:13:30.720 align:start position:0% journey you've been telling them we're 00:13:30.720 --> 00:13:31.829 align:start position:0% journey you've been telling them we're going<00:13:30.800> to<00:13:30.880> build<00:13:31.040> you<00:13:31.120> a<00:13:31.279> site<00:13:31.440> and<00:13:31.600> it's<00:13:31.839> going 00:13:31.829 --> 00:13:31.839 align:start position:0% going to build you a site and it's going 00:13:31.839 --> 00:13:34.230 align:start position:0% going to build you a site and it's going to<00:13:31.920> cost<00:13:32.160> you<00:13:32.560> $5,000<00:13:33.360> or<00:13:33.600> whatever<00:13:33.920> it<00:13:34.000> is 00:13:34.230 --> 00:13:34.240 align:start position:0% to cost you $5,000 or whatever it is 00:13:34.240 --> 00:13:35.110 align:start position:0% to cost you $5,000 or whatever it is right 00:13:35.110 --> 00:13:35.120 align:start position:0% right 00:13:35.120 --> 00:13:37.590 align:start position:0% right um<00:13:35.519> no<00:13:35.839> mention<00:13:36.079> of<00:13:36.240> maintenance<00:13:36.959> and<00:13:37.200> support 00:13:37.590 --> 00:13:37.600 align:start position:0% um no mention of maintenance and support 00:13:37.600 --> 00:13:39.030 align:start position:0% um no mention of maintenance and support you<00:13:37.760> know<00:13:37.839> and<00:13:38.000> it's<00:13:38.079> a<00:13:38.240> 10-week<00:13:38.639> project<00:13:38.959> and 00:13:39.030 --> 00:13:39.040 align:start position:0% you know and it's a 10-week project and 00:13:39.040 --> 00:13:40.230 align:start position:0% you know and it's a 10-week project and you<00:13:39.200> get<00:13:39.279> to<00:13:39.360> the<00:13:39.440> end<00:13:39.519> of<00:13:39.600> the<00:13:39.760> 10<00:13:39.920> weeks<00:13:40.079> and 00:13:40.230 --> 00:13:40.240 align:start position:0% you get to the end of the 10 weeks and 00:13:40.240 --> 00:13:42.550 align:start position:0% you get to the end of the 10 weeks and the<00:13:40.320> agency<00:13:40.639> goes<00:13:40.800> to<00:13:40.880> the<00:13:41.040> client<00:13:41.920> uh<00:13:42.160> right 00:13:42.550 --> 00:13:42.560 align:start position:0% the agency goes to the client uh right 00:13:42.560 --> 00:13:43.829 align:start position:0% the agency goes to the client uh right you<00:13:42.720> now<00:13:42.880> need<00:13:43.040> to<00:13:43.120> choose<00:13:43.279> a<00:13:43.440> maintenance 00:13:43.829 --> 00:13:43.839 align:start position:0% you now need to choose a maintenance 00:13:43.839 --> 00:13:45.750 align:start position:0% you now need to choose a maintenance package<00:13:44.160> it's<00:13:44.320> going<00:13:44.399> to<00:13:44.480> be<00:13:44.720> $100<00:13:45.120> a<00:13:45.600> client 00:13:45.750 --> 00:13:45.760 align:start position:0% package it's going to be $100 a client 00:13:45.760 --> 00:13:48.150 align:start position:0% package it's going to be $100 a client goes<00:13:46.120> whoa<00:13:47.120> well<00:13:47.360> you<00:13:47.600> you<00:13:47.760> didn't<00:13:47.839> tell<00:13:48.000> me 00:13:48.150 --> 00:13:48.160 align:start position:0% goes whoa well you you didn't tell me 00:13:48.160 --> 00:13:49.350 align:start position:0% goes whoa well you you didn't tell me about<00:13:48.240> this<00:13:48.399> before<00:13:48.639> we<00:13:48.880> started<00:13:49.120> working 00:13:49.350 --> 00:13:49.360 align:start position:0% about this before we started working 00:13:49.360 --> 00:13:52.470 align:start position:0% about this before we started working together<00:13:49.760> right<00:13:50.639> so<00:13:51.120> I<00:13:51.360> think<00:13:51.760> naturally<00:13:52.240> that 00:13:52.470 --> 00:13:52.480 align:start position:0% together right so I think naturally that 00:13:52.480 --> 00:13:54.870 align:start position:0% together right so I think naturally that then<00:13:52.880> becomes<00:13:53.279> a<00:13:53.440> harder<00:13:54.000> sell<00:13:54.480> right<00:13:54.720> because 00:13:54.870 --> 00:13:54.880 align:start position:0% then becomes a harder sell right because 00:13:54.880 --> 00:13:56.389 align:start position:0% then becomes a harder sell right because it's<00:13:55.200> you're<00:13:55.440> sort<00:13:55.600> of<00:13:55.760> surprising<00:13:56.240> the 00:13:56.389 --> 00:13:56.399 align:start position:0% it's you're sort of surprising the 00:13:56.399 --> 00:13:58.389 align:start position:0% it's you're sort of surprising the client<00:13:56.560> with<00:13:56.720> it<00:13:56.880> i<00:13:57.120> mean<00:13:57.680> you<00:13:57.839> may<00:13:58.079> obviously 00:13:58.389 --> 00:13:58.399 align:start position:0% client with it i mean you may obviously 00:13:58.399 --> 00:13:59.910 align:start position:0% client with it i mean you may obviously convert<00:13:58.720> some<00:13:59.040> still<00:13:59.199> if<00:13:59.360> you<00:13:59.440> do<00:13:59.519> a<00:13:59.680> good<00:13:59.839> job 00:13:59.910 --> 00:13:59.920 align:start position:0% convert some still if you do a good job 00:13:59.920 --> 00:14:01.990 align:start position:0% convert some still if you do a good job of<00:14:00.000> it<00:14:00.240> but<00:14:00.639> you're<00:14:00.959> going<00:14:01.040> to<00:14:01.760> you're<00:14:01.920> going 00:14:01.990 --> 00:14:02.000 align:start position:0% of it but you're going to you're going 00:14:02.000 --> 00:14:03.269 align:start position:0% of it but you're going to you're going to<00:14:02.160> have<00:14:02.240> a<00:14:02.399> much<00:14:02.639> better<00:14:02.880> chance<00:14:03.040> of 00:14:03.269 --> 00:14:03.279 align:start position:0% to have a much better chance of 00:14:03.279 --> 00:14:05.110 align:start position:0% to have a much better chance of converting<00:14:03.600> that<00:14:03.839> client<00:14:04.480> onto<00:14:04.880> a 00:14:05.110 --> 00:14:05.120 align:start position:0% converting that client onto a 00:14:05.120 --> 00:14:06.949 align:start position:0% converting that client onto a maintenance<00:14:05.519> package<00:14:05.920> if<00:14:06.160> you<00:14:06.399> talk<00:14:06.639> to<00:14:06.800> them 00:14:06.949 --> 00:14:06.959 align:start position:0% maintenance package if you talk to them 00:14:06.959 --> 00:14:09.030 align:start position:0% maintenance package if you talk to them about<00:14:07.199> it<00:14:07.680> upfront<00:14:08.160> and<00:14:08.320> you<00:14:08.480> put<00:14:08.560> it<00:14:08.720> in<00:14:08.880> your 00:14:09.030 --> 00:14:09.040 align:start position:0% about it upfront and you put it in your 00:14:09.040 --> 00:14:10.790 align:start position:0% about it upfront and you put it in your proposal<00:14:09.440> and<00:14:09.680> you<00:14:10.000> you<00:14:10.160> know<00:14:10.320> you<00:14:10.480> tell<00:14:10.639> them 00:14:10.790 --> 00:14:10.800 align:start position:0% proposal and you you know you tell them 00:14:10.800 --> 00:14:12.470 align:start position:0% proposal and you you know you tell them about<00:14:10.959> the<00:14:11.199> quality<00:14:11.360> of<00:14:11.519> your<00:14:11.680> afterare<00:14:12.240> and 00:14:12.470 --> 00:14:12.480 align:start position:0% about the quality of your afterare and 00:14:12.480 --> 00:14:14.310 align:start position:0% about the quality of your afterare and show<00:14:12.639> them<00:14:12.880> some<00:14:13.199> reviews<00:14:13.600> from<00:14:13.839> customers 00:14:14.310 --> 00:14:14.320 align:start position:0% show them some reviews from customers 00:14:14.320 --> 00:14:16.389 align:start position:0% show them some reviews from customers who<00:14:14.800> love<00:14:15.040> your<00:14:15.279> support<00:14:15.680> service<00:14:16.000> and<00:14:16.240> that 00:14:16.389 --> 00:14:16.399 align:start position:0% who love your support service and that 00:14:16.399 --> 00:14:18.069 align:start position:0% who love your support service and that sort<00:14:16.560> of<00:14:16.639> stuff<00:14:16.880> so<00:14:17.440> I<00:14:17.680> think<00:14:17.760> there<00:14:17.920> are<00:14:17.920> a 00:14:18.069 --> 00:14:18.079 align:start position:0% sort of stuff so I think there are a 00:14:18.079 --> 00:14:19.590 align:start position:0% sort of stuff so I think there are a couple<00:14:18.160> of<00:14:18.320> key<00:14:18.480> ones<00:14:18.720> really<00:14:18.959> John<00:14:19.199> in<00:14:19.440> terms 00:14:19.590 --> 00:14:19.600 align:start position:0% couple of key ones really John in terms 00:14:19.600 --> 00:14:23.030 align:start position:0% couple of key ones really John in terms of<00:14:20.399> Yeah<00:14:20.959> absolutely<00:14:22.000> that<00:14:22.240> that<00:14:22.639> sounds<00:14:22.880> like 00:14:23.030 --> 00:14:23.040 align:start position:0% of Yeah absolutely that that sounds like 00:14:23.040 --> 00:14:25.509 align:start position:0% of Yeah absolutely that that sounds like a<00:14:23.279> big<00:14:23.519> one<00:14:23.680> there<00:14:24.000> that<00:14:24.160> is<00:14:24.240> to<00:14:24.639> make<00:14:24.880> sure<00:14:25.120> you 00:14:25.509 --> 00:14:25.519 align:start position:0% a big one there that is to make sure you 00:14:25.519 --> 00:14:27.030 align:start position:0% a big one there that is to make sure you you<00:14:25.680> know<00:14:25.920> approach<00:14:26.320> them<00:14:26.480> while<00:14:26.720> you're<00:14:26.880> in 00:14:27.030 --> 00:14:27.040 align:start position:0% you know approach them while you're in 00:14:27.040 --> 00:14:29.509 align:start position:0% you know approach them while you're in the<00:14:27.120> middle<00:14:27.279> of<00:14:27.440> the<00:14:27.600> project<00:14:28.000> to<00:14:28.639> Yeah<00:14:29.279> get 00:14:29.509 --> 00:14:29.519 align:start position:0% the middle of the project to Yeah get 00:14:29.519 --> 00:14:32.150 align:start position:0% the middle of the project to Yeah get them<00:14:29.760> used<00:14:30.000> to<00:14:30.160> the<00:14:30.480> idea<00:14:30.800> of<00:14:31.120> hey<00:14:31.680> yes<00:14:31.920> it's 00:14:32.150 --> 00:14:32.160 align:start position:0% them used to the idea of hey yes it's 00:14:32.160 --> 00:14:33.829 align:start position:0% them used to the idea of hey yes it's costing<00:14:32.480> this<00:14:32.720> much<00:14:32.880> to<00:14:33.120> build<00:14:33.279> it<00:14:33.519> but 00:14:33.829 --> 00:14:33.839 align:start position:0% costing this much to build it but 00:14:33.839 --> 00:14:35.990 align:start position:0% costing this much to build it but there's<00:14:34.240> ongoing<00:14:35.040> maintenance<00:14:35.600> it's<00:14:35.760> like 00:14:35.990 --> 00:14:36.000 align:start position:0% there's ongoing maintenance it's like 00:14:36.000 --> 00:14:37.910 align:start position:0% there's ongoing maintenance it's like having<00:14:36.320> your<00:14:36.560> car<00:14:37.040> you've<00:14:37.199> got<00:14:37.360> to<00:14:37.600> change<00:14:37.760> the 00:14:37.910 --> 00:14:37.920 align:start position:0% having your car you've got to change the 00:14:37.920 --> 00:14:40.230 align:start position:0% having your car you've got to change the oil<00:14:38.320> fix<00:14:38.560> the<00:14:38.800> tires<00:14:39.600> you<00:14:39.680> know<00:14:39.839> you've<00:14:40.079> got 00:14:40.230 --> 00:14:40.240 align:start position:0% oil fix the tires you know you've got 00:14:40.240 --> 00:14:42.150 align:start position:0% oil fix the tires you know you've got you've<00:14:40.480> got<00:14:40.639> the<00:14:40.880> house<00:14:41.040> you<00:14:41.279> own<00:14:41.519> but<00:14:41.760> yet<00:14:41.920> you 00:14:42.150 --> 00:14:42.160 align:start position:0% you've got the house you own but yet you 00:14:42.160 --> 00:14:44.069 align:start position:0% you've got the house you own but yet you still<00:14:42.399> got<00:14:42.560> to<00:14:43.040> occasionally<00:14:43.600> clean<00:14:43.839> the 00:14:44.069 --> 00:14:44.079 align:start position:0% still got to occasionally clean the 00:14:44.079 --> 00:14:46.710 align:start position:0% still got to occasionally clean the plumbing<00:14:44.639> you<00:14:44.800> know<00:14:45.760> and<00:14:46.079> you<00:14:46.160> know<00:14:46.320> mow<00:14:46.560> the 00:14:46.710 --> 00:14:46.720 align:start position:0% plumbing you know and you know mow the 00:14:46.720 --> 00:14:48.150 align:start position:0% plumbing you know and you know mow the lawn<00:14:47.040> you<00:14:47.120> know<00:14:47.199> the<00:14:47.360> maintenance<00:14:47.760> the<00:14:48.000> stuff 00:14:48.150 --> 00:14:48.160 align:start position:0% lawn you know the maintenance the stuff 00:14:48.160 --> 00:14:51.590 align:start position:0% lawn you know the maintenance the stuff that<00:14:48.399> just<00:14:48.720> goes<00:14:49.279> because<00:14:50.720> Well<00:14:51.040> it's<00:14:51.279> not<00:14:51.440> so 00:14:51.590 --> 00:14:51.600 align:start position:0% that just goes because Well it's not so 00:14:51.600 --> 00:14:53.509 align:start position:0% that just goes because Well it's not so much<00:14:51.760> that<00:14:52.000> websites<00:14:52.480> wear<00:14:52.720> out<00:14:53.040> it's<00:14:53.199> that 00:14:53.509 --> 00:14:53.519 align:start position:0% much that websites wear out it's that 00:14:53.519 --> 00:14:56.069 align:start position:0% much that websites wear out it's that technology<00:14:54.240> advances<00:14:55.040> too<00:14:55.360> fast<00:14:55.760> and<00:14:55.920> if 00:14:56.069 --> 00:14:56.079 align:start position:0% technology advances too fast and if 00:14:56.079 --> 00:14:58.150 align:start position:0% technology advances too fast and if they're<00:14:56.240> not<00:14:56.399> keeping<00:14:56.639> up<00:14:56.800> with<00:14:57.120> the<00:14:57.279> website 00:14:58.150 --> 00:14:58.160 align:start position:0% they're not keeping up with the website 00:14:58.160 --> 00:14:59.230 align:start position:0% they're not keeping up with the website quits 00:14:59.230 --> 00:14:59.240 align:start position:0% quits 00:14:59.240 --> 00:15:01.670 align:start position:0% quits functioning<00:15:00.240> and<00:15:00.639> Exactly<00:15:01.040> and<00:15:01.199> that<00:15:01.440> car 00:15:01.670 --> 00:15:01.680 align:start position:0% functioning and Exactly and that car 00:15:01.680 --> 00:15:03.189 align:start position:0% functioning and Exactly and that car analogy<00:15:02.000> is<00:15:02.160> one<00:15:02.320> that<00:15:02.399> I<00:15:02.560> used<00:15:02.720> to<00:15:02.800> use<00:15:02.959> quite 00:15:03.189 --> 00:15:03.199 align:start position:0% analogy is one that I used to use quite 00:15:03.199 --> 00:15:04.870 align:start position:0% analogy is one that I used to use quite quite<00:15:03.519> often<00:15:03.920> actually<00:15:04.240> just<00:15:04.399> to<00:15:04.560> try<00:15:04.639> and 00:15:04.870 --> 00:15:04.880 align:start position:0% quite often actually just to try and 00:15:04.880 --> 00:15:06.870 align:start position:0% quite often actually just to try and help<00:15:05.360> particularly<00:15:05.760> the<00:15:05.920> the<00:15:06.000> the<00:15:06.480> least 00:15:06.870 --> 00:15:06.880 align:start position:0% help particularly the the the least 00:15:06.880 --> 00:15:08.389 align:start position:0% help particularly the the the least technical<00:15:07.440> clients<00:15:07.839> kind<00:15:08.000> of<00:15:08.079> try<00:15:08.160> and 00:15:08.389 --> 00:15:08.399 align:start position:0% technical clients kind of try and 00:15:08.399 --> 00:15:10.230 align:start position:0% technical clients kind of try and understand<00:15:08.639> a<00:15:08.880> bit<00:15:08.959> more<00:15:09.120> about<00:15:09.279> it<00:15:09.600> but<00:15:09.839> often 00:15:10.230 --> 00:15:10.240 align:start position:0% understand a bit more about it but often 00:15:10.240 --> 00:15:11.750 align:start position:0% understand a bit more about it but often you<00:15:10.399> didn't<00:15:10.639> you<00:15:10.800> didn't<00:15:11.040> even<00:15:11.199> need<00:15:11.360> that 00:15:11.750 --> 00:15:11.760 align:start position:0% you didn't you didn't even need that 00:15:11.760 --> 00:15:14.030 align:start position:0% you didn't you didn't even need that really<00:15:12.079> if<00:15:12.320> you<00:15:12.399> did<00:15:12.639> just<00:15:12.800> did<00:15:12.959> a<00:15:13.120> good<00:15:13.279> job<00:15:13.440> of 00:15:14.030 --> 00:15:14.040 align:start position:0% really if you did just did a good job of 00:15:14.040 --> 00:15:16.150 align:start position:0% really if you did just did a good job of explaining<00:15:15.040> why<00:15:15.440> the<00:15:15.680> support<00:15:15.920> and 00:15:16.150 --> 00:15:16.160 align:start position:0% explaining why the support and 00:15:16.160 --> 00:15:17.990 align:start position:0% explaining why the support and maintenance<00:15:16.560> package<00:15:16.880> is<00:15:17.120> needed<00:15:17.519> afterwards 00:15:17.990 --> 00:15:18.000 align:start position:0% maintenance package is needed afterwards 00:15:18.000 --> 00:15:19.350 align:start position:0% maintenance package is needed afterwards if<00:15:18.160> you<00:15:18.320> did<00:15:18.399> a<00:15:18.560> good<00:15:18.639> job<00:15:18.720> of<00:15:18.880> that<00:15:19.040> in<00:15:19.199> the 00:15:19.350 --> 00:15:19.360 align:start position:0% if you did a good job of that in the 00:15:19.360 --> 00:15:22.150 align:start position:0% if you did a good job of that in the proposal<00:15:19.760> stage<00:15:20.079> up<00:15:20.320> front<00:15:21.360> it's<00:15:21.600> quite<00:15:21.920> an 00:15:22.150 --> 00:15:22.160 align:start position:0% proposal stage up front it's quite an 00:15:22.160 --> 00:15:24.790 align:start position:0% proposal stage up front it's quite an easy<00:15:22.560> sell<00:15:22.959> really<00:15:23.440> because<00:15:24.000> even<00:15:24.240> for<00:15:24.480> those 00:15:24.790 --> 00:15:24.800 align:start position:0% easy sell really because even for those 00:15:24.800 --> 00:15:26.470 align:start position:0% easy sell really because even for those smaller<00:15:25.279> clients<00:15:25.519> that<00:15:25.839> don't<00:15:26.000> have<00:15:26.160> much<00:15:26.399> of 00:15:26.470 --> 00:15:26.480 align:start position:0% smaller clients that don't have much of 00:15:26.480 --> 00:15:29.269 align:start position:0% smaller clients that don't have much of a<00:15:26.920> budget<00:15:27.920> most<00:15:28.320> businesses<00:15:28.880> as<00:15:29.120> long<00:15:29.199> as 00:15:29.269 --> 00:15:29.279 align:start position:0% a budget most businesses as long as 00:15:29.279 --> 00:15:30.389 align:start position:0% a budget most businesses as long as they're<00:15:29.680> you<00:15:29.760> know<00:15:29.920> they're<00:15:30.240> you<00:15:30.320> know 00:15:30.389 --> 00:15:30.399 align:start position:0% they're you know they're you know 00:15:30.399 --> 00:15:31.509 align:start position:0% they're you know they're you know they're<00:15:30.560> a<00:15:30.720> decent<00:15:30.959> business<00:15:31.120> and<00:15:31.360> they're 00:15:31.509 --> 00:15:31.519 align:start position:0% they're a decent business and they're 00:15:31.519 --> 00:15:33.990 align:start position:0% they're a decent business and they're making<00:15:31.680> some<00:15:31.920> money<00:15:32.240> they<00:15:32.399> can<00:15:32.480> afford<00:15:33.279> $50 00:15:33.990 --> 00:15:34.000 align:start position:0% making some money they can afford $50 00:15:34.000 --> 00:15:35.670 align:start position:0% making some money they can afford $50 $50<00:15:34.399> a<00:15:34.639> month<00:15:34.880> right<00:15:35.120> to<00:15:35.279> make<00:15:35.360> sure<00:15:35.440> that 00:15:35.670 --> 00:15:35.680 align:start position:0% $50 a month right to make sure that 00:15:35.680 --> 00:15:37.350 align:start position:0% $50 a month right to make sure that their<00:15:35.839> website<00:15:36.160> is<00:15:36.399> protected<00:15:36.959> right<00:15:37.199> and 00:15:37.350 --> 00:15:37.360 align:start position:0% their website is protected right and 00:15:37.360 --> 00:15:39.110 align:start position:0% their website is protected right and then<00:15:37.519> you<00:15:37.680> can<00:15:37.839> obviously<00:15:38.320> upsell<00:15:38.720> them<00:15:38.880> onto 00:15:39.110 --> 00:15:39.120 align:start position:0% then you can obviously upsell them onto 00:15:39.120 --> 00:15:40.629 align:start position:0% then you can obviously upsell them onto higher<00:15:39.440> packages<00:15:39.760> if<00:15:39.920> they<00:15:40.079> want<00:15:40.240> some<00:15:40.399> more 00:15:40.629 --> 00:15:40.639 align:start position:0% higher packages if they want some more 00:15:40.639 --> 00:15:42.230 align:start position:0% higher packages if they want some more support<00:15:40.959> or<00:15:41.199> it's<00:15:41.360> an<00:15:41.519> e-commerce<00:15:42.000> website 00:15:42.230 --> 00:15:42.240 align:start position:0% support or it's an e-commerce website 00:15:42.240 --> 00:15:43.750 align:start position:0% support or it's an e-commerce website that<00:15:42.480> needs<00:15:42.639> more<00:15:42.880> mate<00:15:43.120> or<00:15:43.279> whatever<00:15:43.680> you 00:15:43.750 --> 00:15:43.760 align:start position:0% that needs more mate or whatever you 00:15:43.760 --> 00:15:46.629 align:start position:0% that needs more mate or whatever you know<00:15:44.160> well<00:15:44.560> so<00:15:45.519> also<00:15:45.920> one<00:15:46.079> of<00:15:46.160> the<00:15:46.320> nice<00:15:46.480> things 00:15:46.629 --> 00:15:46.639 align:start position:0% know well so also one of the nice things 00:15:46.639 --> 00:15:49.110 align:start position:0% know well so also one of the nice things I<00:15:46.880> found<00:15:47.120> is<00:15:47.360> a<00:15:47.600> client<00:15:47.839> that<00:15:48.079> starts<00:15:48.399> small<00:15:48.880> as 00:15:49.110 --> 00:15:49.120 align:start position:0% I found is a client that starts small as 00:15:49.120 --> 00:15:52.069 align:start position:0% I found is a client that starts small as they<00:15:49.360> grow<00:15:50.079> their<00:15:50.399> needs<00:15:50.880> increase<00:15:51.519> and<00:15:51.839> you 00:15:52.069 --> 00:15:52.079 align:start position:0% they grow their needs increase and you 00:15:52.079 --> 00:15:55.110 align:start position:0% they grow their needs increase and you just<00:15:52.560> you<00:15:52.800> just<00:15:53.120> increase<00:15:53.360> the<00:15:53.839> cost<00:15:54.079> to<00:15:54.399> them 00:15:55.110 --> 00:15:55.120 align:start position:0% just you just increase the cost to them 00:15:55.120 --> 00:15:57.910 align:start position:0% just you just increase the cost to them appropriately<00:15:55.839> as<00:15:56.160> their<00:15:56.399> needs<00:15:56.800> increase 00:15:57.910 --> 00:15:57.920 align:start position:0% appropriately as their needs increase 00:15:57.920 --> 00:15:59.910 align:start position:0% appropriately as their needs increase yeah<00:15:58.240> yeah<00:15:58.639> precisely<00:15:59.120> and<00:15:59.360> it's<00:15:59.600> obviously 00:15:59.910 --> 00:15:59.920 align:start position:0% yeah yeah precisely and it's obviously 00:15:59.920 --> 00:16:03.350 align:start position:0% yeah yeah precisely and it's obviously very<00:16:00.160> easy<00:16:00.320> to<00:16:00.480> do<00:16:00.560> that<00:16:00.800> isn't<00:16:01.040> it<00:16:01.279> so<00:16:02.120> um<00:16:03.120> yeah 00:16:03.350 --> 00:16:03.360 align:start position:0% very easy to do that isn't it so um yeah 00:16:03.360 --> 00:16:05.189 align:start position:0% very easy to do that isn't it so um yeah I<00:16:03.519> think<00:16:03.680> there's<00:16:04.399> yeah<00:16:04.639> there's<00:16:04.880> almost<00:16:05.040> sort 00:16:05.189 --> 00:16:05.199 align:start position:0% I think there's yeah there's almost sort 00:16:05.199 --> 00:16:07.030 align:start position:0% I think there's yeah there's almost sort of<00:16:05.360> no<00:16:05.680> reason<00:16:06.240> you<00:16:06.320> know<00:16:06.399> why<00:16:06.639> you<00:16:06.800> wouldn't 00:16:07.030 --> 00:16:07.040 align:start position:0% of no reason you know why you wouldn't 00:16:07.040 --> 00:16:08.949 align:start position:0% of no reason you know why you wouldn't sort<00:16:07.279> of<00:16:07.360> sell<00:16:07.519> a<00:16:07.759> supportive<00:16:08.160> m<00:16:08.560> maintenance 00:16:08.949 --> 00:16:08.959 align:start position:0% sort of sell a supportive m maintenance 00:16:08.959 --> 00:16:11.670 align:start position:0% sort of sell a supportive m maintenance package<00:16:09.199> i<00:16:09.360> think<00:16:10.000> and<00:16:10.240> and<00:16:10.480> that<00:16:10.720> whole<00:16:11.519> you 00:16:11.670 --> 00:16:11.680 align:start position:0% package i think and and that whole you 00:16:11.680 --> 00:16:13.749 align:start position:0% package i think and and that whole you know<00:16:12.000> when<00:16:12.320> to<00:16:12.560> sell<00:16:12.800> it<00:16:12.959> thing<00:16:13.120> is<00:16:13.360> such<00:16:13.519> a 00:16:13.749 --> 00:16:13.759 align:start position:0% know when to sell it thing is such a 00:16:13.759 --> 00:16:15.590 align:start position:0% know when to sell it thing is such a crucial<00:16:14.079> part<00:16:14.240> of<00:16:14.320> it<00:16:14.560> because<00:16:15.279> you<00:16:15.440> know 00:16:15.590 --> 00:16:15.600 align:start position:0% crucial part of it because you know 00:16:15.600 --> 00:16:17.910 align:start position:0% crucial part of it because you know those<00:16:15.839> those<00:16:16.320> larger<00:16:16.880> agencies<00:16:17.360> that<00:16:17.600> I 00:16:17.910 --> 00:16:17.920 align:start position:0% those those larger agencies that I 00:16:17.920 --> 00:16:20.150 align:start position:0% those those larger agencies that I described<00:16:18.399> earlier<00:16:18.720> who<00:16:19.519> you<00:16:19.680> know<00:16:19.839> they've 00:16:20.150 --> 00:16:20.160 align:start position:0% described earlier who you know they've 00:16:20.160 --> 00:16:21.910 align:start position:0% described earlier who you know they've been<00:16:20.320> established<00:16:20.639> for<00:16:20.800> 10<00:16:21.120> 15<00:16:21.440> years<00:16:21.680> they've 00:16:21.910 --> 00:16:21.920 align:start position:0% been established for 10 15 years they've 00:16:21.920 --> 00:16:23.430 align:start position:0% been established for 10 15 years they've been<00:16:22.160> building<00:16:22.399> websites<00:16:22.800> and<00:16:22.959> hosting<00:16:23.279> them 00:16:23.430 --> 00:16:23.440 align:start position:0% been building websites and hosting them 00:16:23.440 --> 00:16:26.629 align:start position:0% been building websites and hosting them but<00:16:23.680> not<00:16:23.839> maintaining<00:16:24.759> them<00:16:25.759> i've<00:16:26.160> spoken<00:16:26.480> to 00:16:26.629 --> 00:16:26.639 align:start position:0% but not maintaining them i've spoken to 00:16:26.639 --> 00:16:28.069 align:start position:0% but not maintaining them i've spoken to plenty<00:16:26.959> of<00:16:27.040> those<00:16:27.279> now<00:16:27.519> and<00:16:27.680> they're<00:16:27.920> kind<00:16:28.000> of 00:16:28.069 --> 00:16:28.079 align:start position:0% plenty of those now and they're kind of 00:16:28.079 --> 00:16:31.509 align:start position:0% plenty of those now and they're kind of like<00:16:28.320> well<00:16:28.959> we<00:16:29.199> get<00:16:29.360> it<00:16:30.079> um<00:16:30.560> but<00:16:30.800> how<00:16:31.040> do<00:16:31.120> we<00:16:31.279> now 00:16:31.509 --> 00:16:31.519 align:start position:0% like well we get it um but how do we now 00:16:31.519 --> 00:16:32.949 align:start position:0% like well we get it um but how do we now go<00:16:31.680> back<00:16:31.759> and<00:16:32.000> sell<00:16:32.160> maintenance<00:16:32.560> to<00:16:32.800> these 00:16:32.949 --> 00:16:32.959 align:start position:0% go back and sell maintenance to these 00:16:32.959 --> 00:16:34.230 align:start position:0% go back and sell maintenance to these websites<00:16:33.360> where<00:16:33.680> you<00:16:33.759> know<00:16:33.839> we've<00:16:34.079> been 00:16:34.230 --> 00:16:34.240 align:start position:0% websites where you know we've been 00:16:34.240 --> 00:16:36.790 align:start position:0% websites where you know we've been hosting<00:16:34.560> it<00:16:34.720> for<00:16:35.279> $300<00:16:35.920> a<00:16:36.079> year<00:16:36.240> for<00:16:36.399> 10<00:16:36.639> years 00:16:36.790 --> 00:16:36.800 align:start position:0% hosting it for $300 a year for 10 years 00:16:36.800 --> 00:16:38.069 align:start position:0% hosting it for $300 a year for 10 years and<00:16:36.959> now<00:16:37.120> we're<00:16:37.360> saying<00:16:37.519> it's<00:16:37.680> going<00:16:37.759> to<00:16:37.839> be 00:16:38.069 --> 00:16:38.079 align:start position:0% and now we're saying it's going to be 00:16:38.079 --> 00:16:40.870 align:start position:0% and now we're saying it's going to be $50<00:16:38.480> a<00:16:38.720> month<00:16:39.279> for<00:16:39.519> maintenance<00:16:40.079> as<00:16:40.320> well<00:16:40.720> you 00:16:40.870 --> 00:16:40.880 align:start position:0% $50 a month for maintenance as well you 00:16:40.880 --> 00:16:42.550 align:start position:0% $50 a month for maintenance as well you know<00:16:41.120> that's<00:16:41.440> hard<00:16:41.680> right<00:16:41.920> that's<00:16:42.160> very<00:16:42.399> hard 00:16:42.550 --> 00:16:42.560 align:start position:0% know that's hard right that's very hard 00:16:42.560 --> 00:16:45.509 align:start position:0% know that's hard right that's very hard to<00:16:42.720> do<00:16:43.440> that's<00:16:43.680> a<00:16:43.839> tough<00:16:44.000> one<00:16:44.320> yes<00:16:44.639> i<00:16:44.880> I<00:16:45.279> It's<00:16:45.440> a 00:16:45.509 --> 00:16:45.519 align:start position:0% to do that's a tough one yes i I It's a 00:16:45.519 --> 00:16:48.069 align:start position:0% to do that's a tough one yes i I It's a tough<00:16:45.680> one<00:16:46.000> been<00:16:46.160> down<00:16:46.399> that<00:16:46.560> road<00:16:46.880> myself 00:16:48.069 --> 00:16:48.079 align:start position:0% tough one been down that road myself 00:16:48.079 --> 00:16:49.990 align:start position:0% tough one been down that road myself yeah<00:16:48.320> yeah<00:16:48.720> i<00:16:49.040> did<00:16:49.199> in<00:16:49.360> the<00:16:49.440> early<00:16:49.600> days<00:16:49.759> as 00:16:49.990 --> 00:16:50.000 align:start position:0% yeah yeah i did in the early days as 00:16:50.000 --> 00:16:51.590 align:start position:0% yeah yeah i did in the early days as well<00:16:50.079> but<00:16:50.320> it's<00:16:50.639> No<00:16:50.800> it's<00:16:50.959> a<00:16:51.040> tough<00:16:51.199> one<00:16:51.360> i 00:16:51.590 --> 00:16:51.600 align:start position:0% well but it's No it's a tough one i 00:16:51.600 --> 00:16:54.230 align:start position:0% well but it's No it's a tough one i think<00:16:52.160> I<00:16:52.399> think<00:16:52.560> you<00:16:52.720> can<00:16:52.959> always<00:16:53.440> start<00:16:53.839> now 00:16:54.230 --> 00:16:54.240 align:start position:0% think I think you can always start now 00:16:54.240 --> 00:16:56.230 align:start position:0% think I think you can always start now though<00:16:54.480> with<00:16:54.800> obviously<00:16:55.120> with<00:16:55.360> new<00:16:55.759> projects 00:16:56.230 --> 00:16:56.240 align:start position:0% though with obviously with new projects 00:16:56.240 --> 00:16:57.990 align:start position:0% though with obviously with new projects so<00:16:56.480> you<00:16:56.639> can<00:16:56.720> just<00:16:56.880> say<00:16:57.199> and<00:16:57.440> I<00:16:57.519> know<00:16:57.680> a<00:16:57.839> lot<00:16:57.920> of 00:16:57.990 --> 00:16:58.000 align:start position:0% so you can just say and I know a lot of 00:16:58.000 --> 00:16:59.990 align:start position:0% so you can just say and I know a lot of agencies<00:16:58.399> now<00:16:58.720> they<00:16:58.959> just<00:16:59.120> mandate<00:16:59.519> it<00:16:59.839> so 00:16:59.990 --> 00:17:00.000 align:start position:0% agencies now they just mandate it so 00:17:00.000 --> 00:17:01.910 align:start position:0% agencies now they just mandate it so they<00:17:00.160> just<00:17:00.320> say<00:17:01.199> you<00:17:01.279> know<00:17:01.440> if<00:17:01.600> if<00:17:01.759> you're 00:17:01.910 --> 00:17:01.920 align:start position:0% they just say you know if if you're 00:17:01.920 --> 00:17:03.269 align:start position:0% they just say you know if if you're coming<00:17:02.079> to<00:17:02.240> us<00:17:02.320> for<00:17:02.480> a<00:17:02.639> proposal<00:17:02.880> on<00:17:03.120> your 00:17:03.269 --> 00:17:03.279 align:start position:0% coming to us for a proposal on your 00:17:03.279 --> 00:17:05.510 align:start position:0% coming to us for a proposal on your website<00:17:04.160> you<00:17:04.400> will<00:17:04.640> be<00:17:04.799> going<00:17:04.959> on<00:17:05.199> to<00:17:05.360> a 00:17:05.510 --> 00:17:05.520 align:start position:0% website you will be going on to a 00:17:05.520 --> 00:17:06.710 align:start position:0% website you will be going on to a maintenance<00:17:05.919> and<00:17:06.000> support<00:17:06.240> package<00:17:06.480> after 00:17:06.710 --> 00:17:06.720 align:start position:0% maintenance and support package after 00:17:06.720 --> 00:17:08.069 align:start position:0% maintenance and support package after we've<00:17:06.880> built<00:17:07.039> this<00:17:07.280> website<00:17:07.520> if<00:17:07.760> you<00:17:07.839> want<00:17:08.000> to 00:17:08.069 --> 00:17:08.079 align:start position:0% we've built this website if you want to 00:17:08.079 --> 00:17:11.429 align:start position:0% we've built this website if you want to work<00:17:08.240> with<00:17:08.400> us<00:17:08.799> yeah<00:17:09.799> um<00:17:10.799> and<00:17:10.959> if<00:17:11.120> you<00:17:11.280> don't 00:17:11.429 --> 00:17:11.439 align:start position:0% work with us yeah um and if you don't 00:17:11.439 --> 00:17:12.870 align:start position:0% work with us yeah um and if you don't take<00:17:11.600> that<00:17:11.839> you<00:17:12.000> you're<00:17:12.240> not<00:17:12.400> working<00:17:12.559> with<00:17:12.720> us 00:17:12.870 --> 00:17:12.880 align:start position:0% take that you you're not working with us 00:17:12.880 --> 00:17:15.189 align:start position:0% take that you you're not working with us kind<00:17:12.959> of<00:17:13.039> thing<00:17:13.280> you<00:17:13.360> know<00:17:13.439> good<00:17:13.600> luck 00:17:15.189 --> 00:17:15.199 align:start position:0% kind of thing you know good luck 00:17:15.199 --> 00:17:16.549 align:start position:0% kind of thing you know good luck the<00:17:15.360> way<00:17:15.439> to<00:17:15.600> keep<00:17:15.760> them<00:17:15.919> the<00:17:16.160> way<00:17:16.240> to<00:17:16.400> keep 00:17:16.549 --> 00:17:16.559 align:start position:0% the way to keep them the way to keep 00:17:16.559 --> 00:17:18.309 align:start position:0% the way to keep them the way to keep them<00:17:16.720> there<00:17:16.959> and<00:17:17.199> keep<00:17:17.439> them<00:17:17.679> uh<00:17:17.839> doing<00:17:18.160> what 00:17:18.309 --> 00:17:18.319 align:start position:0% them there and keep them uh doing what 00:17:18.319 --> 00:17:22.150 align:start position:0% them there and keep them uh doing what you<00:17:18.480> need<00:17:18.640> to<00:17:18.799> do<00:17:19.919> yeah<00:17:20.400> yeah<00:17:20.720> it<00:17:20.959> is<00:17:21.280> for<00:17:21.520> sure 00:17:22.150 --> 00:17:22.160 align:start position:0% you need to do yeah yeah it is for sure 00:17:22.160 --> 00:17:24.949 align:start position:0% you need to do yeah yeah it is for sure so<00:17:22.559> you<00:17:22.720> had<00:17:22.880> mentioned<00:17:23.199> before<00:17:23.679> you<00:17:23.839> know<00:17:24.720> you 00:17:24.949 --> 00:17:24.959 align:start position:0% so you had mentioned before you know you 00:17:24.959 --> 00:17:26.949 align:start position:0% so you had mentioned before you know you were<00:17:25.199> interested<00:17:25.520> in<00:17:25.760> talking<00:17:26.240> about<00:17:26.640> setting 00:17:26.949 --> 00:17:26.959 align:start position:0% were interested in talking about setting 00:17:26.959 --> 00:17:29.909 align:start position:0% were interested in talking about setting up<00:17:27.600> efficient<00:17:28.319> internal<00:17:28.960> processes<00:17:29.600> what<00:17:29.760> do 00:17:29.909 --> 00:17:29.919 align:start position:0% up efficient internal processes what do 00:17:29.919 --> 00:17:32.310 align:start position:0% up efficient internal processes what do you<00:17:30.000> mean<00:17:30.160> by<00:17:30.320> that 00:17:32.310 --> 00:17:32.320 align:start position:0% you mean by that 00:17:32.320 --> 00:17:33.590 align:start position:0% you mean by that this<00:17:32.480> will<00:17:32.640> be<00:17:32.720> on<00:17:32.799> the<00:17:32.960> application<00:17:33.280> that<00:17:33.440> I 00:17:33.590 --> 00:17:33.600 align:start position:0% this will be on the application that I 00:17:33.600 --> 00:17:35.990 align:start position:0% this will be on the application that I put<00:17:33.760> on<00:17:34.039> to<00:17:35.039> show<00:17:35.280> wouldn't<00:17:35.440> it<00:17:35.600> it<00:17:35.760> would<00:17:35.840> be 00:17:35.990 --> 00:17:36.000 align:start position:0% put on to show wouldn't it it would be 00:17:36.000 --> 00:17:37.669 align:start position:0% put on to show wouldn't it it would be which<00:17:36.080> is<00:17:36.160> about<00:17:36.400> two<00:17:36.559> months<00:17:36.720> ago<00:17:37.200> i'm<00:17:37.360> I'm 00:17:37.669 --> 00:17:37.679 align:start position:0% which is about two months ago i'm I'm 00:17:37.679 --> 00:17:39.110 align:start position:0% which is about two months ago i'm I'm I'm<00:17:37.919> pull<00:17:38.080> I'm<00:17:38.320> pulling<00:17:38.640> notes<00:17:38.960> from 00:17:39.110 --> 00:17:39.120 align:start position:0% I'm pull I'm pulling notes from 00:17:39.120 --> 00:17:42.390 align:start position:0% I'm pull I'm pulling notes from everywhere<00:17:39.679> you<00:17:39.840> know<00:17:41.200> sometimes<00:17:42.000> internal 00:17:42.390 --> 00:17:42.400 align:start position:0% everywhere you know sometimes internal 00:17:42.400 --> 00:17:44.789 align:start position:0% everywhere you know sometimes internal processes<00:17:43.200> yeah<00:17:43.600> i<00:17:43.919> mean<00:17:44.080> it's<00:17:44.400> not<00:17:44.480> the<00:17:44.640> most 00:17:44.789 --> 00:17:44.799 align:start position:0% processes yeah i mean it's not the most 00:17:44.799 --> 00:17:46.630 align:start position:0% processes yeah i mean it's not the most exciting<00:17:45.200> topic<00:17:45.440> in<00:17:45.600> the<00:17:45.760> world<00:17:45.919> is<00:17:46.080> it<00:17:46.240> as<00:17:46.400> as 00:17:46.630 --> 00:17:46.640 align:start position:0% exciting topic in the world is it as as 00:17:46.640 --> 00:17:49.750 align:start position:0% exciting topic in the world is it as as a<00:17:46.799> headline<00:17:47.600> but<00:17:48.240> it's<00:17:48.559> important<00:17:49.039> right<00:17:49.280> in 00:17:49.750 --> 00:17:49.760 align:start position:0% a headline but it's important right in 00:17:49.760 --> 00:17:52.549 align:start position:0% a headline but it's important right in in<00:17:50.000> any<00:17:50.400> in<00:17:50.640> any<00:17:50.880> business<00:17:51.360> um<00:17:52.000> I<00:17:52.160> think<00:17:52.320> if<00:17:52.480> I 00:17:52.549 --> 00:17:52.559 align:start position:0% in any in any business um I think if I 00:17:52.559 --> 00:17:55.190 align:start position:0% in any in any business um I think if I if<00:17:52.799> I'm<00:17:52.960> sort<00:17:53.120> of<00:17:53.440> relating<00:17:54.160> that<00:17:54.559> directly<00:17:54.960> to 00:17:55.190 --> 00:17:55.200 align:start position:0% if I'm sort of relating that directly to 00:17:55.200 --> 00:17:56.710 align:start position:0% if I'm sort of relating that directly to running<00:17:55.360> a<00:17:55.600> web<00:17:55.760> design<00:17:56.080> business<00:17:56.559> which 00:17:56.710 --> 00:17:56.720 align:start position:0% running a web design business which 00:17:56.720 --> 00:17:58.710 align:start position:0% running a web design business which obviously<00:17:56.960> I<00:17:57.120> did<00:17:57.280> for<00:17:57.840> for<00:17:58.080> many<00:17:58.400> years<00:17:58.559> and 00:17:58.710 --> 00:17:58.720 align:start position:0% obviously I did for for many years and 00:17:58.720 --> 00:18:00.870 align:start position:0% obviously I did for for many years and I'm<00:17:58.960> sure<00:17:59.679> quite<00:17:59.840> a<00:18:00.000> few<00:18:00.160> people<00:18:00.400> listening<00:18:00.720> to 00:18:00.870 --> 00:18:00.880 align:start position:0% I'm sure quite a few people listening to 00:18:00.880 --> 00:18:03.909 align:start position:0% I'm sure quite a few people listening to this<00:18:01.720> um<00:18:02.720> might<00:18:02.880> be<00:18:03.200> might<00:18:03.360> be<00:18:03.440> in<00:18:03.600> the<00:18:03.760> same 00:18:03.909 --> 00:18:03.919 align:start position:0% this um might be might be in the same 00:18:03.919 --> 00:18:08.310 align:start position:0% this um might be might be in the same position<00:18:04.640> um<00:18:05.520> I<00:18:05.760> think<00:18:05.919> for<00:18:06.160> me<00:18:06.840> it's<00:18:07.840> it's<00:18:08.160> one 00:18:08.310 --> 00:18:08.320 align:start position:0% position um I think for me it's it's one 00:18:08.320 --> 00:18:09.669 align:start position:0% position um I think for me it's it's one of<00:18:08.400> the<00:18:08.559> most<00:18:08.799> important<00:18:09.120> things<00:18:09.360> to<00:18:09.600> make 00:18:09.669 --> 00:18:09.679 align:start position:0% of the most important things to make 00:18:09.679 --> 00:18:11.190 align:start position:0% of the most important things to make sure<00:18:09.760> that<00:18:10.000> you<00:18:10.080> do<00:18:10.240> well<00:18:10.559> right<00:18:10.720> to<00:18:10.880> help<00:18:11.039> you 00:18:11.190 --> 00:18:11.200 align:start position:0% sure that you do well right to help you 00:18:11.200 --> 00:18:13.029 align:start position:0% sure that you do well right to help you grow<00:18:11.360> the<00:18:11.520> business<00:18:11.760> is<00:18:12.000> have<00:18:12.240> efficient 00:18:13.029 --> 00:18:13.039 align:start position:0% grow the business is have efficient 00:18:13.039 --> 00:18:15.830 align:start position:0% grow the business is have efficient systems<00:18:13.440> and<00:18:13.679> processes<00:18:14.799> um<00:18:15.360> it's<00:18:15.600> one<00:18:15.760> of 00:18:15.830 --> 00:18:15.840 align:start position:0% systems and processes um it's one of 00:18:15.840 --> 00:18:17.029 align:start position:0% systems and processes um it's one of those<00:18:15.919> things<00:18:16.160> that<00:18:16.240> I<00:18:16.400> remember<00:18:16.559> when<00:18:16.720> I<00:18:16.880> was 00:18:17.029 --> 00:18:17.039 align:start position:0% those things that I remember when I was 00:18:17.039 --> 00:18:18.549 align:start position:0% those things that I remember when I was starting<00:18:17.280> out<00:18:17.440> in<00:18:17.600> business<00:18:18.000> whenever<00:18:18.240> I<00:18:18.400> used 00:18:18.549 --> 00:18:18.559 align:start position:0% starting out in business whenever I used 00:18:18.559 --> 00:18:20.549 align:start position:0% starting out in business whenever I used to<00:18:18.640> attend<00:18:18.960> like<00:18:19.200> local<00:18:19.520> networking<00:18:20.000> events 00:18:20.549 --> 00:18:20.559 align:start position:0% to attend like local networking events 00:18:20.559 --> 00:18:22.150 align:start position:0% to attend like local networking events and<00:18:20.799> anybody<00:18:21.200> used<00:18:21.360> to<00:18:21.520> stand<00:18:21.679> up<00:18:21.840> and<00:18:22.000> talk 00:18:22.150 --> 00:18:22.160 align:start position:0% and anybody used to stand up and talk 00:18:22.160 --> 00:18:24.390 align:start position:0% and anybody used to stand up and talk about<00:18:22.480> systems<00:18:22.799> and<00:18:23.039> processes<00:18:23.919> I'd<00:18:24.240> always 00:18:24.390 --> 00:18:24.400 align:start position:0% about systems and processes I'd always 00:18:24.400 --> 00:18:25.310 align:start position:0% about systems and processes I'd always think 00:18:25.310 --> 00:18:25.320 align:start position:0% think 00:18:25.320 --> 00:18:27.669 align:start position:0% think yeah<00:18:26.320> not<00:18:26.559> that<00:18:26.799> important<00:18:27.200> you<00:18:27.280> know<00:18:27.440> I'm<00:18:27.520> not 00:18:27.669 --> 00:18:27.679 align:start position:0% yeah not that important you know I'm not 00:18:27.679 --> 00:18:28.950 align:start position:0% yeah not that important you know I'm not going<00:18:27.760> to<00:18:27.840> speak<00:18:28.000> to<00:18:28.160> those<00:18:28.320> guys<00:18:28.559> and<00:18:28.720> that 00:18:28.950 --> 00:18:28.960 align:start position:0% going to speak to those guys and that 00:18:28.960 --> 00:18:30.630 align:start position:0% going to speak to those guys and that you<00:18:29.120> obviously<00:18:29.360> that<00:18:29.520> was<00:18:29.679> silly<00:18:30.000> of<00:18:30.240> me<00:18:30.320> to<00:18:30.559> be 00:18:30.630 --> 00:18:30.640 align:start position:0% you obviously that was silly of me to be 00:18:30.640 --> 00:18:32.310 align:start position:0% you obviously that was silly of me to be like<00:18:30.880> that<00:18:31.039> but<00:18:31.360> that's<00:18:31.520> how<00:18:31.679> I<00:18:31.840> was<00:18:32.000> in<00:18:32.160> the 00:18:32.310 --> 00:18:32.320 align:start position:0% like that but that's how I was in the 00:18:32.320 --> 00:18:34.230 align:start position:0% like that but that's how I was in the early<00:18:32.480> days<00:18:32.720> i<00:18:32.880> was<00:18:32.960> more<00:18:33.200> sort<00:18:33.360> of<00:18:33.840> we<00:18:34.080> need<00:18:34.160> to 00:18:34.230 --> 00:18:34.240 align:start position:0% early days i was more sort of we need to 00:18:34.240 --> 00:18:35.430 align:start position:0% early days i was more sort of we need to get<00:18:34.320> the<00:18:34.480> sales<00:18:34.799> we<00:18:34.960> need<00:18:35.039> to<00:18:35.200> you<00:18:35.280> know<00:18:35.360> we 00:18:35.430 --> 00:18:35.440 align:start position:0% get the sales we need to you know we 00:18:35.440 --> 00:18:36.789 align:start position:0% get the sales we need to you know we need<00:18:35.520> to<00:18:35.679> get<00:18:35.760> clients<00:18:36.240> that<00:18:36.480> you<00:18:36.559> know<00:18:36.640> that 00:18:36.789 --> 00:18:36.799 align:start position:0% need to get clients that you know that 00:18:36.799 --> 00:18:38.230 align:start position:0% need to get clients that you know that was<00:18:36.880> the<00:18:37.039> big<00:18:37.120> focus<00:18:37.440> which<00:18:37.679> obviously<00:18:38.000> is 00:18:38.230 --> 00:18:38.240 align:start position:0% was the big focus which obviously is 00:18:38.240 --> 00:18:40.870 align:start position:0% was the big focus which obviously is important<00:18:38.480> as<00:18:38.720> well<00:18:39.840> but<00:18:40.160> uh<00:18:40.320> yeah<00:18:40.480> if<00:18:40.640> I<00:18:40.720> could 00:18:40.870 --> 00:18:40.880 align:start position:0% important as well but uh yeah if I could 00:18:40.880 --> 00:18:42.549 align:start position:0% important as well but uh yeah if I could wind<00:18:41.120> the<00:18:41.280> clock<00:18:41.520> back<00:18:41.679> there<00:18:41.840> to<00:18:42.080> my<00:18:42.320> sort<00:18:42.480> of 00:18:42.549 --> 00:18:42.559 align:start position:0% wind the clock back there to my sort of 00:18:42.559 --> 00:18:44.470 align:start position:0% wind the clock back there to my sort of day<00:18:42.799> one<00:18:43.039> in<00:18:43.280> business<00:18:43.679> I<00:18:43.919> would<00:18:44.000> be<00:18:44.240> setting 00:18:44.470 --> 00:18:44.480 align:start position:0% day one in business I would be setting 00:18:44.480 --> 00:18:46.789 align:start position:0% day one in business I would be setting up<00:18:44.799> Yeah<00:18:45.200> systems<00:18:45.520> and<00:18:45.760> processes<00:18:46.240> that<00:18:46.480> have 00:18:46.789 --> 00:18:46.799 align:start position:0% up Yeah systems and processes that have 00:18:46.799 --> 00:18:48.630 align:start position:0% up Yeah systems and processes that have you<00:18:46.960> know<00:18:47.200> detailed<00:18:47.919> you<00:18:48.080> know<00:18:48.240> written 00:18:48.630 --> 00:18:48.640 align:start position:0% you know detailed you know written 00:18:48.640 --> 00:18:50.230 align:start position:0% you know detailed you know written explanations<00:18:49.120> of<00:18:49.360> how<00:18:49.520> we<00:18:49.679> do<00:18:49.840> everything<00:18:50.000> in 00:18:50.230 --> 00:18:50.240 align:start position:0% explanations of how we do everything in 00:18:50.240 --> 00:18:52.310 align:start position:0% explanations of how we do everything in the<00:18:50.400> business<00:18:51.200> it<00:18:51.360> makes<00:18:51.600> everything<00:18:51.919> easier 00:18:52.310 --> 00:18:52.320 align:start position:0% the business it makes everything easier 00:18:52.320 --> 00:18:54.710 align:start position:0% the business it makes everything easier right<00:18:52.559> it<00:18:52.720> makes<00:18:53.600> customer<00:18:54.000> support<00:18:54.320> easier 00:18:54.710 --> 00:18:54.720 align:start position:0% right it makes customer support easier 00:18:54.720 --> 00:18:56.390 align:start position:0% right it makes customer support easier customer<00:18:55.039> success<00:18:55.440> easier<00:18:56.080> it<00:18:56.240> makes 00:18:56.390 --> 00:18:56.400 align:start position:0% customer success easier it makes 00:18:56.400 --> 00:18:58.310 align:start position:0% customer success easier it makes onboarding<00:18:56.960> new<00:18:57.200> members<00:18:57.440> of<00:18:57.600> staff<00:18:57.919> easier 00:18:58.310 --> 00:18:58.320 align:start position:0% onboarding new members of staff easier 00:18:58.320 --> 00:19:01.270 align:start position:0% onboarding new members of staff easier right<00:18:58.559> because<00:18:58.799> everything's<00:18:59.720> documented<00:19:00.720> um 00:19:01.270 --> 00:19:01.280 align:start position:0% right because everything's documented um 00:19:01.280 --> 00:19:02.789 align:start position:0% right because everything's documented um but<00:19:01.520> I<00:19:01.679> mean<00:19:01.840> yeah<00:19:02.000> I<00:19:02.160> mean<00:19:02.240> it's<00:19:02.400> such<00:19:02.480> a<00:19:02.640> big 00:19:02.789 --> 00:19:02.799 align:start position:0% but I mean yeah I mean it's such a big 00:19:02.799 --> 00:19:04.150 align:start position:0% but I mean yeah I mean it's such a big topic<00:19:03.039> i<00:19:03.200> mean<00:19:03.360> obviously<00:19:03.600> generally<00:19:04.000> it 00:19:04.150 --> 00:19:04.160 align:start position:0% topic i mean obviously generally it 00:19:04.160 --> 00:19:05.669 align:start position:0% topic i mean obviously generally it could<00:19:04.320> also<00:19:04.559> include<00:19:04.880> the<00:19:05.120> actual<00:19:05.360> software 00:19:05.669 --> 00:19:05.679 align:start position:0% could also include the actual software 00:19:05.679 --> 00:19:07.270 align:start position:0% could also include the actual software you<00:19:05.919> use<00:19:06.160> right 00:19:07.270 --> 00:19:07.280 align:start position:0% you use right 00:19:07.280 --> 00:19:10.150 align:start position:0% you use right that<00:19:07.600> but<00:19:07.840> let's<00:19:08.400> let's<00:19:09.120> break<00:19:09.360> it<00:19:09.520> up<00:19:09.679> just<00:19:09.919> a 00:19:10.150 --> 00:19:10.160 align:start position:0% that but let's let's break it up just a 00:19:10.160 --> 00:19:12.310 align:start position:0% that but let's let's break it up just a little<00:19:10.240> bit<00:19:10.559> then<00:19:11.280> yeah<00:19:11.520> sure<00:19:11.840> when<00:19:12.080> you're 00:19:12.310 --> 00:19:12.320 align:start position:0% little bit then yeah sure when you're 00:19:12.320 --> 00:19:15.110 align:start position:0% little bit then yeah sure when you're when<00:19:12.640> you're<00:19:12.880> talking<00:19:13.120> about<00:19:13.600> say<00:19:14.640> you've<00:19:14.960> got 00:19:15.110 --> 00:19:15.120 align:start position:0% when you're talking about say you've got 00:19:15.120 --> 00:19:16.789 align:start position:0% when you're talking about say you've got a<00:19:15.280> business<00:19:15.679> either<00:19:15.919> you've<00:19:16.240> been<00:19:16.400> going<00:19:16.640> a 00:19:16.789 --> 00:19:16.799 align:start position:0% a business either you've been going a 00:19:16.799 --> 00:19:18.549 align:start position:0% a business either you've been going a while<00:19:17.120> you<00:19:17.360> haven't<00:19:17.600> done<00:19:17.760> the<00:19:18.000> internal 00:19:18.549 --> 00:19:18.559 align:start position:0% while you haven't done the internal 00:19:18.559 --> 00:19:20.350 align:start position:0% while you haven't done the internal processes<00:19:19.039> or<00:19:19.360> you're<00:19:19.600> starting<00:19:19.919> from 00:19:20.350 --> 00:19:20.360 align:start position:0% processes or you're starting from 00:19:20.360 --> 00:19:23.750 align:start position:0% processes or you're starting from scratch<00:19:21.360> where<00:19:21.679> would<00:19:22.080> be<00:19:22.880> the<00:19:23.200> beginning 00:19:23.750 --> 00:19:23.760 align:start position:0% scratch where would be the beginning 00:19:23.760 --> 00:19:24.990 align:start position:0% scratch where would be the beginning stage 00:19:24.990 --> 00:19:25.000 align:start position:0% stage 00:19:25.000 --> 00:19:27.510 align:start position:0% stage of<00:19:26.000> beginning<00:19:26.320> to<00:19:26.559> create<00:19:26.799> the<00:19:27.120> internal 00:19:27.510 --> 00:19:27.520 align:start position:0% of beginning to create the internal 00:19:27.520 --> 00:19:30.630 align:start position:0% of beginning to create the internal processes<00:19:28.240> what<00:19:28.400> would<00:19:28.559> you<00:19:28.799> do 00:19:30.630 --> 00:19:30.640 align:start position:0% processes what would you do 00:19:30.640 --> 00:19:33.029 align:start position:0% processes what would you do i<00:19:30.960> would<00:19:31.120> be<00:19:31.760> personally<00:19:32.160> I<00:19:32.400> would<00:19:32.559> document 00:19:33.029 --> 00:19:33.039 align:start position:0% i would be personally I would document 00:19:33.039 --> 00:19:35.430 align:start position:0% i would be personally I would document what<00:19:33.280> you<00:19:33.440> do<00:19:33.679> every<00:19:33.919> day<00:19:34.080> so<00:19:34.320> I<00:19:34.559> mean<00:19:35.039> again 00:19:35.430 --> 00:19:35.440 align:start position:0% what you do every day so I mean again 00:19:35.440 --> 00:19:36.870 align:start position:0% what you do every day so I mean again I'm<00:19:35.679> not<00:19:35.840> sure<00:19:36.000> exactly<00:19:36.320> who's<00:19:36.559> listening<00:19:36.799> to 00:19:36.870 --> 00:19:36.880 align:start position:0% I'm not sure exactly who's listening to 00:19:36.880 --> 00:19:38.470 align:start position:0% I'm not sure exactly who's listening to the<00:19:37.039> show<00:19:37.280> it<00:19:37.440> might<00:19:37.520> be<00:19:37.679> if<00:19:37.840> it's<00:19:38.000> if<00:19:38.160> it's<00:19:38.320> one 00:19:38.470 --> 00:19:38.480 align:start position:0% the show it might be if it's if it's one 00:19:38.480 --> 00:19:39.909 align:start position:0% the show it might be if it's if it's one person<00:19:38.799> operators<00:19:39.360> this<00:19:39.440> is<00:19:39.600> going<00:19:39.679> to<00:19:39.760> be 00:19:39.909 --> 00:19:39.919 align:start position:0% person operators this is going to be 00:19:39.919 --> 00:19:41.909 align:start position:0% person operators this is going to be easier<00:19:40.160> for<00:19:40.320> me<00:19:40.480> to<00:19:40.640> explain<00:19:41.280> if<00:19:41.440> it's<00:19:41.679> teams 00:19:41.909 --> 00:19:41.919 align:start position:0% easier for me to explain if it's teams 00:19:41.919 --> 00:19:43.190 align:start position:0% easier for me to explain if it's teams of<00:19:42.080> teams<00:19:42.320> of<00:19:42.480> people<00:19:42.640> then<00:19:42.880> it's<00:19:43.039> different 00:19:43.190 --> 00:19:43.200 align:start position:0% of teams of people then it's different 00:19:43.200 --> 00:19:45.350 align:start position:0% of teams of people then it's different but<00:19:43.440> I<00:19:43.600> imagine<00:19:43.840> the<00:19:44.080> same<00:19:44.640> rules<00:19:44.960> apply 00:19:45.350 --> 00:19:45.360 align:start position:0% but I imagine the same rules apply 00:19:45.360 --> 00:19:46.870 align:start position:0% but I imagine the same rules apply generally<00:19:45.919> it's<00:19:46.080> a<00:19:46.240> little<00:19:46.320> bit<00:19:46.400> of<00:19:46.640> everyone 00:19:46.870 --> 00:19:46.880 align:start position:0% generally it's a little bit of everyone 00:19:46.880 --> 00:19:49.510 align:start position:0% generally it's a little bit of everyone who<00:19:47.120> listens<00:19:47.440> to<00:19:47.520> the<00:19:47.760> show<00:19:48.240> yeah<00:19:48.720> okay<00:19:49.120> we<00:19:49.280> got 00:19:49.510 --> 00:19:49.520 align:start position:0% who listens to the show yeah okay we got 00:19:49.520 --> 00:19:51.669 align:start position:0% who listens to the show yeah okay we got we<00:19:49.760> got<00:19:49.919> your<00:19:50.160> very<00:19:50.480> beginning<00:19:51.120> WordPress 00:19:51.669 --> 00:19:51.679 align:start position:0% we got your very beginning WordPress 00:19:51.679 --> 00:19:53.590 align:start position:0% we got your very beginning WordPress listeners<00:19:52.240> and<00:19:52.480> we've<00:19:52.799> got<00:19:52.960> just<00:19:53.200> a<00:19:53.440> few 00:19:53.590 --> 00:19:53.600 align:start position:0% listeners and we've got just a few 00:19:53.600 --> 00:19:55.990 align:start position:0% listeners and we've got just a few agencies<00:19:54.080> that<00:19:54.400> listen<00:19:54.640> to<00:19:54.799> us<00:19:55.280> okay<00:19:55.600> cool 00:19:55.990 --> 00:19:56.000 align:start position:0% agencies that listen to us okay cool 00:19:56.000 --> 00:19:57.750 align:start position:0% agencies that listen to us okay cool cool<00:19:56.559> i<00:19:56.799> think<00:19:56.880> just<00:19:57.200> I<00:19:57.440> mean<00:19:57.520> just 00:19:57.750 --> 00:19:57.760 align:start position:0% cool i think just I mean just 00:19:57.760 --> 00:19:59.909 align:start position:0% cool i think just I mean just documenting<00:19:58.320> what<00:19:58.559> you<00:19:58.720> do<00:19:58.880> would<00:19:59.120> be<00:19:59.600> an 00:19:59.909 --> 00:19:59.919 align:start position:0% documenting what you do would be an 00:19:59.919 --> 00:20:01.710 align:start position:0% documenting what you do would be an obvious<00:20:00.320> first<00:20:00.640> step<00:20:00.960> right 00:20:01.710 --> 00:20:01.720 align:start position:0% obvious first step right 00:20:01.720 --> 00:20:04.230 align:start position:0% obvious first step right so<00:20:02.720> this<00:20:02.960> is<00:20:03.280> this<00:20:03.440> is<00:20:03.600> nothing<00:20:03.840> new<00:20:04.080> right 00:20:04.230 --> 00:20:04.240 align:start position:0% so this is this is nothing new right 00:20:04.240 --> 00:20:06.470 align:start position:0% so this is this is nothing new right that<00:20:04.480> I'm<00:20:04.640> that<00:20:04.880> I'm<00:20:05.200> explaining<00:20:05.679> here<00:20:05.919> either 00:20:06.470 --> 00:20:06.480 align:start position:0% that I'm that I'm explaining here either 00:20:06.480 --> 00:20:08.070 align:start position:0% that I'm that I'm explaining here either i'm<00:20:06.720> sure<00:20:06.880> we've<00:20:07.039> all<00:20:07.200> heard<00:20:07.440> this<00:20:07.600> many<00:20:07.840> times 00:20:08.070 --> 00:20:08.080 align:start position:0% i'm sure we've all heard this many times 00:20:08.080 --> 00:20:10.549 align:start position:0% i'm sure we've all heard this many times before<00:20:08.400> from<00:20:08.720> different<00:20:09.120> places<00:20:09.600> right<00:20:09.919> but 00:20:10.549 --> 00:20:10.559 align:start position:0% before from different places right but 00:20:10.559 --> 00:20:12.310 align:start position:0% before from different places right but literally<00:20:11.280> you<00:20:11.440> know<00:20:11.600> if<00:20:11.760> you've<00:20:12.000> got<00:20:12.080> nothing 00:20:12.310 --> 00:20:12.320 align:start position:0% literally you know if you've got nothing 00:20:12.320 --> 00:20:13.750 align:start position:0% literally you know if you've got nothing in<00:20:12.559> place<00:20:12.720> at<00:20:12.960> the<00:20:13.039> moment<00:20:13.200> in<00:20:13.440> terms<00:20:13.600> of 00:20:13.750 --> 00:20:13.760 align:start position:0% in place at the moment in terms of 00:20:13.760 --> 00:20:17.430 align:start position:0% in place at the moment in terms of internal<00:20:14.320> systems<00:20:14.799> processes<00:20:15.440> documentation 00:20:17.430 --> 00:20:17.440 align:start position:0% internal systems processes documentation 00:20:17.440 --> 00:20:19.350 align:start position:0% internal systems processes documentation I<00:20:17.600> think<00:20:17.679> for<00:20:17.919> the<00:20:18.080> first<00:20:18.240> week<00:20:18.480> or<00:20:18.720> two<00:20:19.039> or 00:20:19.350 --> 00:20:19.360 align:start position:0% I think for the first week or two or 00:20:19.360 --> 00:20:21.909 align:start position:0% I think for the first week or two or three<00:20:19.760> it's<00:20:20.000> just<00:20:20.240> writing<00:20:20.640> down<00:20:21.360> literally 00:20:21.909 --> 00:20:21.919 align:start position:0% three it's just writing down literally 00:20:21.919 --> 00:20:25.350 align:start position:0% three it's just writing down literally what<00:20:22.240> you<00:20:22.480> do<00:20:23.200> each<00:20:23.600> day<00:20:24.000> yeah<00:20:24.320> so<00:20:24.640> today<00:20:25.120> might 00:20:25.350 --> 00:20:25.360 align:start position:0% what you do each day yeah so today might 00:20:25.360 --> 00:20:28.149 align:start position:0% what you do each day yeah so today might be<00:20:26.000> you<00:20:26.160> know<00:20:26.320> appear<00:20:26.720> on<00:20:27.039> John's<00:20:27.440> podcast<00:20:27.840> and 00:20:28.149 --> 00:20:28.159 align:start position:0% be you know appear on John's podcast and 00:20:28.159 --> 00:20:30.149 align:start position:0% be you know appear on John's podcast and tomorrow<00:20:28.640> you<00:20:28.720> know<00:20:28.880> and<00:20:29.280> uh<00:20:29.600> respond<00:20:29.919> to 00:20:30.149 --> 00:20:30.159 align:start position:0% tomorrow you know and uh respond to 00:20:30.159 --> 00:20:32.390 align:start position:0% tomorrow you know and uh respond to emails<00:20:30.559> and<00:20:30.799> then<00:20:31.120> uh<00:20:31.360> uh<00:20:31.679> uh<00:20:31.919> update<00:20:32.240> the 00:20:32.390 --> 00:20:32.400 align:start position:0% emails and then uh uh uh update the 00:20:32.400 --> 00:20:34.549 align:start position:0% emails and then uh uh uh update the accounting<00:20:32.960> software<00:20:33.280> and<00:20:33.520> then<00:20:34.000> talk<00:20:34.240> to<00:20:34.400> the 00:20:34.549 --> 00:20:34.559 align:start position:0% accounting software and then talk to the 00:20:34.559 --> 00:20:35.909 align:start position:0% accounting software and then talk to the developers<00:20:34.960> about<00:20:35.120> the<00:20:35.280> new<00:20:35.440> feature 00:20:35.909 --> 00:20:35.919 align:start position:0% developers about the new feature 00:20:35.919 --> 00:20:38.789 align:start position:0% developers about the new feature whatever<00:20:36.240> whatever<00:20:36.799> that<00:20:37.039> might<00:20:37.360> be<00:20:38.320> open<00:20:38.640> a 00:20:38.789 --> 00:20:38.799 align:start position:0% whatever whatever that might be open a 00:20:38.799 --> 00:20:40.310 align:start position:0% whatever whatever that might be open a spreadsheet<00:20:39.120> in<00:20:39.360> Google<00:20:39.600> Sheets<00:20:39.919> and<00:20:40.159> just 00:20:40.310 --> 00:20:40.320 align:start position:0% spreadsheet in Google Sheets and just 00:20:40.320 --> 00:20:43.990 align:start position:0% spreadsheet in Google Sheets and just write<00:20:40.480> it<00:20:40.640> down<00:20:40.880> monday<00:20:41.440> I<00:20:41.760> did<00:20:42.000> A<00:20:42.240> B<00:20:42.480> CDE<00:20:43.039> E<00:20:43.840> and 00:20:43.990 --> 00:20:44.000 align:start position:0% write it down monday I did A B CDE E and 00:20:44.000 --> 00:20:46.310 align:start position:0% write it down monday I did A B CDE E and just<00:20:44.240> for<00:20:44.400> now<00:20:44.640> just<00:20:44.799> create<00:20:44.960> a<00:20:45.120> list<00:20:45.440> yeah<00:20:46.080> so 00:20:46.310 --> 00:20:46.320 align:start position:0% just for now just create a list yeah so 00:20:46.320 --> 00:20:48.630 align:start position:0% just for now just create a list yeah so then<00:20:46.480> once<00:20:46.720> you're<00:20:46.960> sort<00:20:47.120> of<00:20:47.360> two<00:20:47.840> three<00:20:48.240> weeks 00:20:48.630 --> 00:20:48.640 align:start position:0% then once you're sort of two three weeks 00:20:48.640 --> 00:20:50.789 align:start position:0% then once you're sort of two three weeks in<00:20:49.440> you're<00:20:49.679> probably<00:20:50.000> going<00:20:50.159> to<00:20:50.240> be<00:20:50.400> repeating 00:20:50.789 --> 00:20:50.799 align:start position:0% in you're probably going to be repeating 00:20:50.799 --> 00:20:52.630 align:start position:0% in you're probably going to be repeating stuff<00:20:50.960> you've<00:20:51.280> already<00:20:51.440> written<00:20:51.760> down<00:20:52.240> yeah 00:20:52.630 --> 00:20:52.640 align:start position:0% stuff you've already written down yeah 00:20:52.640 --> 00:20:54.070 align:start position:0% stuff you've already written down yeah because<00:20:52.880> there's<00:20:53.200> only<00:20:53.360> a<00:20:53.520> certain<00:20:53.760> amount<00:20:53.919> of 00:20:54.070 --> 00:20:54.080 align:start position:0% because there's only a certain amount of 00:20:54.080 --> 00:20:55.590 align:start position:0% because there's only a certain amount of things<00:20:54.240> that<00:20:54.400> we<00:20:54.559> do<00:20:54.799> right<00:20:54.960> in<00:20:55.200> running<00:20:55.360> a 00:20:55.590 --> 00:20:55.600 align:start position:0% things that we do right in running a 00:20:55.600 --> 00:20:57.430 align:start position:0% things that we do right in running a business<00:20:56.320> so<00:20:56.480> I<00:20:56.640> think<00:20:56.720> once<00:20:56.880> you've<00:20:57.120> then<00:20:57.280> got 00:20:57.430 --> 00:20:57.440 align:start position:0% business so I think once you've then got 00:20:57.440 --> 00:21:00.070 align:start position:0% business so I think once you've then got that<00:20:57.600> initial<00:20:58.000> list<00:20:58.960> it's<00:20:59.280> then<00:20:59.520> going<00:20:59.760> a 00:21:00.070 --> 00:21:00.080 align:start position:0% that initial list it's then going a 00:21:00.080 --> 00:21:03.510 align:start position:0% that initial list it's then going a level<00:21:00.320> deeper<00:21:01.280> and<00:21:01.600> writing<00:21:02.080> down<00:21:02.880> you<00:21:03.039> know 00:21:03.510 --> 00:21:03.520 align:start position:0% level deeper and writing down you know 00:21:03.520 --> 00:21:05.669 align:start position:0% level deeper and writing down you know what<00:21:04.000> not<00:21:04.240> just<00:21:04.480> what<00:21:04.640> you<00:21:04.720> did<00:21:04.880> but<00:21:05.200> how<00:21:05.440> did 00:21:05.669 --> 00:21:05.679 align:start position:0% what not just what you did but how did 00:21:05.679 --> 00:21:08.390 align:start position:0% what not just what you did but how did you<00:21:05.919> do<00:21:06.320> what<00:21:06.559> you<00:21:06.720> did<00:21:07.200> yeah<00:21:07.840> so<00:21:08.000> you<00:21:08.240> could 00:21:08.390 --> 00:21:08.400 align:start position:0% you do what you did yeah so you could 00:21:08.400 --> 00:21:11.590 align:start position:0% you do what you did yeah so you could use<00:21:08.559> a<00:21:08.720> tool<00:21:08.960> like<00:21:09.840> uh<00:21:10.080> notion<00:21:10.640> or<00:21:10.960> Google<00:21:11.280> Docs 00:21:11.590 --> 00:21:11.600 align:start position:0% use a tool like uh notion or Google Docs 00:21:11.600 --> 00:21:13.110 align:start position:0% use a tool like uh notion or Google Docs or<00:21:11.760> anything<00:21:12.000> really<00:21:12.400> i<00:21:12.480> mean<00:21:12.559> notion<00:21:12.880> is<00:21:13.039> very 00:21:13.110 --> 00:21:13.120 align:start position:0% or anything really i mean notion is very 00:21:13.120 --> 00:21:14.630 align:start position:0% or anything really i mean notion is very good<00:21:13.280> in<00:21:13.440> how<00:21:13.600> it<00:21:13.760> brings<00:21:14.080> things<00:21:14.240> together 00:21:14.630 --> 00:21:14.640 align:start position:0% good in how it brings things together 00:21:14.640 --> 00:21:15.990 align:start position:0% good in how it brings things together actually<00:21:14.799> i<00:21:15.039> think<00:21:15.200> and<00:21:15.440> it<00:21:15.679> is<00:21:15.840> something 00:21:15.990 --> 00:21:16.000 align:start position:0% actually i think and it is something 00:21:16.000 --> 00:21:17.669 align:start position:0% actually i think and it is something that<00:21:16.159> we<00:21:16.320> use<00:21:16.559> having<00:21:16.960> previously<00:21:17.360> tried<00:21:17.600> to 00:21:17.669 --> 00:21:17.679 align:start position:0% that we use having previously tried to 00:21:17.679 --> 00:21:21.830 align:start position:0% that we use having previously tried to do<00:21:17.760> it<00:21:17.919> in<00:21:18.799> uh<00:21:18.960> docs<00:21:19.440> but<00:21:20.480> um<00:21:21.280> you<00:21:21.440> know<00:21:21.520> you<00:21:21.760> can 00:21:21.830 --> 00:21:21.840 align:start position:0% do it in uh docs but um you know you can 00:21:21.840 --> 00:21:23.669 align:start position:0% do it in uh docs but um you know you can set<00:21:21.919> up<00:21:22.080> a<00:21:22.240> free<00:21:22.400> notion<00:21:22.880> account<00:21:23.120> and<00:21:23.440> split 00:21:23.669 --> 00:21:23.679 align:start position:0% set up a free notion account and split 00:21:23.679 --> 00:21:25.270 align:start position:0% set up a free notion account and split your<00:21:23.840> business<00:21:24.080> into<00:21:24.320> the<00:21:24.480> core<00:21:24.720> areas<00:21:25.039> and 00:21:25.270 --> 00:21:25.280 align:start position:0% your business into the core areas and 00:21:25.280 --> 00:21:27.510 align:start position:0% your business into the core areas and then<00:21:25.440> write<00:21:25.679> down<00:21:26.240> you<00:21:26.400> know<00:21:26.559> the<00:21:26.960> the<00:21:27.200> extra 00:21:27.510 --> 00:21:27.520 align:start position:0% then write down you know the the extra 00:21:27.520 --> 00:21:28.710 align:start position:0% then write down you know the the extra detail<00:21:27.760> of<00:21:27.919> that<00:21:28.080> list<00:21:28.240> that<00:21:28.400> you've<00:21:28.559> created 00:21:28.710 --> 00:21:28.720 align:start position:0% detail of that list that you've created 00:21:28.720 --> 00:21:30.549 align:start position:0% detail of that list that you've created for<00:21:28.960> two<00:21:29.039> or<00:21:29.200> three<00:21:29.360> weeks<00:21:29.600> so<00:21:29.919> you<00:21:30.159> can<00:21:30.320> split 00:21:30.549 --> 00:21:30.559 align:start position:0% for two or three weeks so you can split 00:21:30.559 --> 00:21:32.310 align:start position:0% for two or three weeks so you can split your<00:21:30.720> business<00:21:30.960> into<00:21:31.840> you<00:21:32.000> know<00:21:32.159> the 00:21:32.310 --> 00:21:32.320 align:start position:0% your business into you know the 00:21:32.320 --> 00:21:35.669 align:start position:0% your business into you know the marketing<00:21:32.720> function<00:21:33.360> sales<00:21:34.559> uh<00:21:34.720> operations 00:21:35.669 --> 00:21:35.679 align:start position:0% marketing function sales uh operations 00:21:35.679 --> 00:21:38.270 align:start position:0% marketing function sales uh operations product<00:21:35.919> and<00:21:36.240> services 00:21:38.270 --> 00:21:38.280 align:start position:0% product and services 00:21:38.280 --> 00:21:40.390 align:start position:0% product and services um<00:21:39.280> yeah<00:21:39.600> keep<00:21:39.679> it<00:21:39.840> to<00:21:40.000> those<00:21:40.159> broad 00:21:40.390 --> 00:21:40.400 align:start position:0% um yeah keep it to those broad 00:21:40.400 --> 00:21:42.070 align:start position:0% um yeah keep it to those broad categories<00:21:40.799> and<00:21:41.039> then<00:21:41.200> go<00:21:41.360> into<00:21:41.600> each<00:21:41.840> one<00:21:41.919> of 00:21:42.070 --> 00:21:42.080 align:start position:0% categories and then go into each one of 00:21:42.080 --> 00:21:43.590 align:start position:0% categories and then go into each one of those<00:21:42.320> and<00:21:42.559> write<00:21:42.799> down<00:21:42.960> the<00:21:43.200> relevant<00:21:43.440> things 00:21:43.590 --> 00:21:43.600 align:start position:0% those and write down the relevant things 00:21:43.600 --> 00:21:44.789 align:start position:0% those and write down the relevant things that<00:21:43.840> you<00:21:43.919> do<00:21:44.080> and 00:21:44.789 --> 00:21:44.799 align:start position:0% that you do and 00:21:44.799 --> 00:21:47.029 align:start position:0% that you do and Yeah<00:21:45.360> you<00:21:45.440> know<00:21:45.600> if<00:21:45.840> you're<00:21:46.080> off<00:21:46.320> sick<00:21:46.640> or 00:21:47.029 --> 00:21:47.039 align:start position:0% Yeah you know if you're off sick or 00:21:47.039 --> 00:21:48.789 align:start position:0% Yeah you know if you're off sick or somebody<00:21:47.360> comes<00:21:47.600> in<00:21:47.760> that's<00:21:48.000> new<00:21:48.320> or<00:21:48.559> you've 00:21:48.789 --> 00:21:48.799 align:start position:0% somebody comes in that's new or you've 00:21:48.799 --> 00:21:51.190 align:start position:0% somebody comes in that's new or you've got<00:21:48.880> a<00:21:49.039> new<00:21:49.200> support<00:21:49.520> person<00:21:50.000> or<00:21:50.559> a<00:21:50.880> customer 00:21:51.190 --> 00:21:51.200 align:start position:0% got a new support person or a customer 00:21:51.200 --> 00:21:52.870 align:start position:0% got a new support person or a customer asks<00:21:51.440> a<00:21:51.679> question<00:21:51.840> about<00:21:52.159> you<00:21:52.240> know<00:21:52.400> how<00:21:52.559> do<00:21:52.720> I 00:21:52.870 --> 00:21:52.880 align:start position:0% asks a question about you know how do I 00:21:52.880 --> 00:21:55.190 align:start position:0% asks a question about you know how do I do<00:21:53.039> this<00:21:53.280> or<00:21:53.679> a<00:21:54.000> client<00:21:54.240> says<00:21:54.799> you<00:21:54.960> know<00:21:55.039> what 00:21:55.190 --> 00:21:55.200 align:start position:0% do this or a client says you know what 00:21:55.200 --> 00:21:57.270 align:start position:0% do this or a client says you know what did<00:21:55.440> we<00:21:55.600> agree<00:21:55.840> here<00:21:56.240> or<00:21:56.400> or<00:21:56.720> how<00:21:56.880> can<00:21:57.039> I<00:21:57.120> do 00:21:57.270 --> 00:21:57.280 align:start position:0% did we agree here or or how can I do 00:21:57.280 --> 00:21:59.350 align:start position:0% did we agree here or or how can I do this<00:21:57.360> with<00:21:57.600> my<00:21:57.960> website<00:21:58.960> everything's 00:21:59.350 --> 00:21:59.360 align:start position:0% this with my website everything's 00:21:59.360 --> 00:22:00.870 align:start position:0% this with my website everything's written<00:21:59.679> down<00:22:00.000> yeah<00:22:00.240> and<00:22:00.400> you<00:22:00.559> don't<00:22:00.640> have<00:22:00.799> to 00:22:00.870 --> 00:22:00.880 align:start position:0% written down yeah and you don't have to 00:22:00.880 --> 00:22:01.990 align:start position:0% written down yeah and you don't have to keep<00:22:01.120> coming<00:22:01.280> up<00:22:01.440> with<00:22:01.520> the<00:22:01.760> you<00:22:01.840> know 00:22:01.990 --> 00:22:02.000 align:start position:0% keep coming up with the you know 00:22:02.000 --> 00:22:03.190 align:start position:0% keep coming up with the you know different<00:22:02.159> answers<00:22:02.480> each<00:22:02.720> time<00:22:02.880> you<00:22:03.039> just<00:22:03.120> go 00:22:03.190 --> 00:22:03.200 align:start position:0% different answers each time you just go 00:22:03.200 --> 00:22:04.789 align:start position:0% different answers each time you just go and<00:22:03.360> pick<00:22:03.600> that<00:22:03.760> answer<00:22:04.000> and<00:22:04.320> give<00:22:04.480> it<00:22:04.559> back<00:22:04.720> to 00:22:04.789 --> 00:22:04.799 align:start position:0% and pick that answer and give it back to 00:22:04.799 --> 00:22:06.710 align:start position:0% and pick that answer and give it back to the<00:22:04.960> client<00:22:05.280> so<00:22:05.679> like<00:22:05.840> I<00:22:06.000> said<00:22:06.159> it's<00:22:06.320> a<00:22:06.480> very 00:22:06.710 --> 00:22:06.720 align:start position:0% the client so like I said it's a very 00:22:06.720 --> 00:22:08.390 align:start position:0% the client so like I said it's a very broad<00:22:06.880> topic<00:22:07.200> right<00:22:07.360> and<00:22:07.520> that's<00:22:07.840> an<00:22:08.080> example 00:22:08.390 --> 00:22:08.400 align:start position:0% broad topic right and that's an example 00:22:08.400 --> 00:22:10.149 align:start position:0% broad topic right and that's an example of<00:22:08.559> what<00:22:08.720> you<00:22:08.880> could<00:22:09.039> do<00:22:09.200> to<00:22:09.440> sort<00:22:09.679> of<00:22:09.919> start 00:22:10.149 --> 00:22:10.159 align:start position:0% of what you could do to sort of start 00:22:10.159 --> 00:22:11.590 align:start position:0% of what you could do to sort of start getting<00:22:10.400> a<00:22:10.640> little<00:22:10.720> more<00:22:10.960> efficient<00:22:11.280> if<00:22:11.440> you 00:22:11.590 --> 00:22:11.600 align:start position:0% getting a little more efficient if you 00:22:11.600 --> 00:22:14.310 align:start position:0% getting a little more efficient if you don't<00:22:11.760> have<00:22:11.919> those<00:22:12.159> things<00:22:12.320> in<00:22:12.559> place<00:22:13.840> uh 00:22:14.310 --> 00:22:14.320 align:start position:0% don't have those things in place uh 00:22:14.320 --> 00:22:16.630 align:start position:0% don't have those things in place uh already<00:22:15.280> and<00:22:15.520> then<00:22:15.679> obviously<00:22:16.080> another<00:22:16.480> part 00:22:16.630 --> 00:22:16.640 align:start position:0% already and then obviously another part 00:22:16.640 --> 00:22:20.070 align:start position:0% already and then obviously another part of<00:22:16.799> that<00:22:17.039> whole<00:22:17.679> thing<00:22:18.240> is<00:22:18.799> the<00:22:19.039> actual<00:22:19.360> tools 00:22:20.070 --> 00:22:20.080 align:start position:0% of that whole thing is the actual tools 00:22:20.080 --> 00:22:22.630 align:start position:0% of that whole thing is the actual tools that<00:22:20.400> you<00:22:20.640> use<00:22:21.120> right<00:22:21.440> so<00:22:21.760> the<00:22:22.000> software<00:22:22.400> that 00:22:22.630 --> 00:22:22.640 align:start position:0% that you use right so the software that 00:22:22.640 --> 00:22:25.190 align:start position:0% that you use right so the software that you<00:22:22.799> use<00:22:23.039> each<00:22:23.280> day<00:22:23.440> to<00:22:23.760> help<00:22:23.919> you<00:22:24.880> I<00:22:25.120> don't 00:22:25.190 --> 00:22:25.200 align:start position:0% you use each day to help you I don't 00:22:25.200 --> 00:22:26.789 align:start position:0% you use each day to help you I don't know<00:22:25.520> automate<00:22:25.919> a<00:22:26.159> process<00:22:26.400> that<00:22:26.640> you're 00:22:26.789 --> 00:22:26.799 align:start position:0% know automate a process that you're 00:22:26.799 --> 00:22:29.430 align:start position:0% know automate a process that you're doing<00:22:27.039> manually<00:22:27.440> at<00:22:27.679> the<00:22:27.840> moment<00:22:28.159> or<00:22:28.880> save<00:22:29.200> the 00:22:29.430 --> 00:22:29.440 align:start position:0% doing manually at the moment or save the 00:22:29.440 --> 00:22:31.669 align:start position:0% doing manually at the moment or save the business<00:22:29.679> some<00:22:29.919> money<00:22:30.159> by<00:22:30.480> using<00:22:30.799> one<00:22:31.120> tool 00:22:31.669 --> 00:22:31.679 align:start position:0% business some money by using one tool 00:22:31.679 --> 00:22:33.430 align:start position:0% business some money by using one tool that<00:22:32.000> does<00:22:32.240> the<00:22:32.480> same<00:22:32.640> as<00:22:32.880> three<00:22:33.200> different 00:22:33.430 --> 00:22:33.440 align:start position:0% that does the same as three different 00:22:33.440 --> 00:22:34.950 align:start position:0% that does the same as three different ones<00:22:33.679> that<00:22:33.840> you're<00:22:34.080> using<00:22:34.240> at<00:22:34.480> the<00:22:34.559> moment<00:22:34.880> for 00:22:34.950 --> 00:22:34.960 align:start position:0% ones that you're using at the moment for 00:22:34.960 --> 00:22:37.430 align:start position:0% ones that you're using at the moment for example<00:22:35.440> so<00:22:36.480> um<00:22:36.640> I<00:22:36.880> think<00:22:36.960> it<00:22:37.120> should<00:22:37.280> be 00:22:37.430 --> 00:22:37.440 align:start position:0% example so um I think it should be 00:22:37.440 --> 00:22:38.710 align:start position:0% example so um I think it should be something<00:22:37.600> that<00:22:37.760> just<00:22:37.919> as<00:22:38.159> business<00:22:38.320> owners 00:22:38.710 --> 00:22:38.720 align:start position:0% something that just as business owners 00:22:38.720 --> 00:22:41.750 align:start position:0% something that just as business owners generally<00:22:39.280> we<00:22:39.520> should<00:22:39.679> just<00:22:39.840> review<00:22:40.159> on<00:22:40.520> a<00:22:41.520> you 00:22:41.750 --> 00:22:41.760 align:start position:0% generally we should just review on a you 00:22:41.760 --> 00:22:43.190 align:start position:0% generally we should just review on a you could<00:22:41.840> review<00:22:42.080> it<00:22:42.320> monthly<00:22:42.640> or<00:22:42.880> you<00:22:42.960> could 00:22:43.190 --> 00:22:43.200 align:start position:0% could review it monthly or you could 00:22:43.200 --> 00:22:44.950 align:start position:0% could review it monthly or you could review<00:22:43.440> it<00:22:43.600> quarterly<00:22:43.919> or<00:22:44.159> every<00:22:44.400> six<00:22:44.640> months 00:22:44.950 --> 00:22:44.960 align:start position:0% review it quarterly or every six months 00:22:44.960 --> 00:22:47.669 align:start position:0% review it quarterly or every six months just<00:22:45.200> do<00:22:45.360> that<00:22:45.600> little<00:22:45.919> internal<00:22:46.480> review<00:22:46.799> of 00:22:47.669 --> 00:22:47.679 align:start position:0% just do that little internal review of 00:22:47.679 --> 00:22:49.830 align:start position:0% just do that little internal review of systems<00:22:48.080> and<00:22:48.400> software<00:22:48.960> and<00:22:49.200> processes<00:22:49.679> in 00:22:49.830 --> 00:22:49.840 align:start position:0% systems and software and processes in 00:22:49.840 --> 00:22:51.909 align:start position:0% systems and software and processes in the<00:22:50.000> business<00:22:50.159> and<00:22:50.400> can<00:22:50.559> you<00:22:50.720> make<00:22:50.960> any<00:22:51.600> cost 00:22:51.909 --> 00:22:51.919 align:start position:0% the business and can you make any cost 00:22:51.919 --> 00:22:54.390 align:start position:0% the business and can you make any cost savings<00:22:52.320> or<00:22:52.559> can<00:22:52.799> you<00:22:53.120> make<00:22:53.360> something<00:22:54.080> take<00:22:54.240> a 00:22:54.390 --> 00:22:54.400 align:start position:0% savings or can you make something take a 00:22:54.400 --> 00:22:56.710 align:start position:0% savings or can you make something take a bit<00:22:54.559> less<00:22:54.799> time<00:22:55.200> or<00:22:55.919> all<00:22:56.159> of<00:22:56.240> these<00:22:56.480> little 00:22:56.710 --> 00:22:56.720 align:start position:0% bit less time or all of these little 00:22:56.720 --> 00:22:58.710 align:start position:0% bit less time or all of these little gains<00:22:57.039> just<00:22:57.440> ultimately<00:22:57.840> help<00:22:58.080> you<00:22:58.320> run<00:22:58.480> a 00:22:58.710 --> 00:22:58.720 align:start position:0% gains just ultimately help you run a 00:22:58.720 --> 00:23:00.149 align:start position:0% gains just ultimately help you run a more<00:22:58.880> efficient<00:22:59.200> business<00:22:59.520> and<00:22:59.760> a<00:23:00.000> more 00:23:00.149 --> 00:23:00.159 align:start position:0% more efficient business and a more 00:23:00.159 --> 00:23:02.870 align:start position:0% more efficient business and a more profitable<00:23:00.559> one<00:23:00.799> as<00:23:00.960> well<00:23:01.600> oh<00:23:01.840> absolutely<00:23:02.640> and 00:23:02.870 --> 00:23:02.880 align:start position:0% profitable one as well oh absolutely and 00:23:02.880 --> 00:23:05.270 align:start position:0% profitable one as well oh absolutely and that's<00:23:03.200> the<00:23:03.760> one<00:23:04.000> thing<00:23:04.159> that's<00:23:04.720> important<00:23:05.039> is 00:23:05.270 --> 00:23:05.280 align:start position:0% that's the one thing that's important is 00:23:05.280 --> 00:23:07.830 align:start position:0% that's the one thing that's important is to<00:23:05.520> make<00:23:05.679> it<00:23:05.840> a<00:23:06.080> more<00:23:06.240> profitable<00:23:06.880> business 00:23:07.830 --> 00:23:07.840 align:start position:0% to make it a more profitable business 00:23:07.840 --> 00:23:10.390 align:start position:0% to make it a more profitable business thinking<00:23:08.480> thinking<00:23:08.799> of<00:23:09.039> profits<00:23:09.600> you've 00:23:10.390 --> 00:23:10.400 align:start position:0% thinking thinking of profits you've 00:23:10.400 --> 00:23:12.310 align:start position:0% thinking thinking of profits you've you've<00:23:10.880> also<00:23:11.120> made<00:23:11.360> mention<00:23:11.600> in<00:23:11.840> that<00:23:12.080> little 00:23:12.310 --> 00:23:12.320 align:start position:0% you've also made mention in that little 00:23:12.320 --> 00:23:14.470 align:start position:0% you've also made mention in that little thing<00:23:12.480> you<00:23:12.720> sent<00:23:12.960> me<00:23:13.440> talking<00:23:13.760> about<00:23:14.159> setting 00:23:14.470 --> 00:23:14.480 align:start position:0% thing you sent me talking about setting 00:23:14.480 --> 00:23:18.630 align:start position:0% thing you sent me talking about setting up<00:23:14.720> pricing<00:23:15.200> strategies<00:23:16.000> client<00:23:16.400> education 00:23:18.630 --> 00:23:18.640 align:start position:0% up pricing strategies client education 00:23:18.640 --> 00:23:20.710 align:start position:0% up pricing strategies client education you<00:23:18.799> know<00:23:19.120> um<00:23:19.360> pricing<00:23:19.679> strategies<00:23:20.159> for<00:23:20.559> uh 00:23:20.710 --> 00:23:20.720 align:start position:0% you know um pricing strategies for uh 00:23:20.720 --> 00:23:23.830 align:start position:0% you know um pricing strategies for uh web<00:23:20.960> design<00:23:21.280> agencies<00:23:22.000> what's<00:23:22.240> that<00:23:23.440> did<00:23:23.679> you 00:23:23.830 --> 00:23:23.840 align:start position:0% web design agencies what's that did you 00:23:23.840 --> 00:23:25.830 align:start position:0% web design agencies what's that did you say<00:23:24.000> pricing<00:23:24.400> strategies<00:23:25.120> for<00:23:25.280> for<00:23:25.600> web 00:23:25.830 --> 00:23:25.840 align:start position:0% say pricing strategies for for web 00:23:25.840 --> 00:23:27.430 align:start position:0% say pricing strategies for for web design<00:23:26.159> agencies<00:23:26.559> well<00:23:26.720> for<00:23:26.880> web<00:23:27.120> design 00:23:27.430 --> 00:23:27.440 align:start position:0% design agencies well for web design 00:23:27.440 --> 00:23:29.510 align:start position:0% design agencies well for web design agencies<00:23:28.080> you<00:23:28.159> know<00:23:28.320> delivering<00:23:28.799> well<00:23:29.360> uh 00:23:29.510 --> 00:23:29.520 align:start position:0% agencies you know delivering well uh 00:23:29.520 --> 00:23:32.390 align:start position:0% agencies you know delivering well uh value<00:23:29.919> through<00:23:30.240> support<00:23:30.640> care<00:23:30.880> plans 00:23:32.390 --> 00:23:32.400 align:start position:0% value through support care plans 00:23:32.400 --> 00:23:34.549 align:start position:0% value through support care plans oh<00:23:32.720> specifically<00:23:33.200> related<00:23:33.520> to<00:23:33.679> care<00:23:33.840> plans<00:23:34.320> i 00:23:34.549 --> 00:23:34.559 align:start position:0% oh specifically related to care plans i 00:23:34.559 --> 00:23:37.190 align:start position:0% oh specifically related to care plans i see<00:23:34.960> yeah<00:23:35.840> um<00:23:36.240> I<00:23:36.400> think<00:23:36.640> yeah<00:23:36.799> I<00:23:36.960> mean<00:23:37.039> it's 00:23:37.190 --> 00:23:37.200 align:start position:0% see yeah um I think yeah I mean it's 00:23:37.200 --> 00:23:38.470 align:start position:0% see yeah um I think yeah I mean it's just<00:23:37.360> something<00:23:37.600> I've<00:23:37.840> been<00:23:38.000> focusing<00:23:38.240> on 00:23:38.470 --> 00:23:38.480 align:start position:0% just something I've been focusing on 00:23:38.480 --> 00:23:40.230 align:start position:0% just something I've been focusing on quite<00:23:38.640> a<00:23:38.799> lot<00:23:38.880> in<00:23:39.039> the<00:23:39.200> last<00:23:39.360> few<00:23:39.600> months<00:23:39.919> um 00:23:40.230 --> 00:23:40.240 align:start position:0% quite a lot in the last few months um 00:23:40.240 --> 00:23:43.029 align:start position:0% quite a lot in the last few months um I'm<00:23:40.559> creating<00:23:41.120> um<00:23:42.000> like<00:23:42.240> a<00:23:42.400> document<00:23:42.799> at<00:23:42.960> the 00:23:43.029 --> 00:23:43.039 align:start position:0% I'm creating um like a document at the 00:23:43.039 --> 00:23:45.110 align:start position:0% I'm creating um like a document at the moment<00:23:43.280> on<00:23:43.600> kind<00:23:43.760> of<00:23:44.000> pricing<00:23:44.480> generally<00:23:44.880> in 00:23:45.110 --> 00:23:45.120 align:start position:0% moment on kind of pricing generally in 00:23:45.120 --> 00:23:47.390 align:start position:0% moment on kind of pricing generally in the<00:23:45.200> WordPress<00:23:45.679> care<00:23:45.919> plans<00:23:46.640> uh 00:23:47.390 --> 00:23:47.400 align:start position:0% the WordPress care plans uh 00:23:47.400 --> 00:23:49.750 align:start position:0% the WordPress care plans uh market<00:23:48.400> because<00:23:48.640> it's<00:23:48.799> a<00:23:48.960> question<00:23:49.280> I<00:23:49.520> guess 00:23:49.750 --> 00:23:49.760 align:start position:0% market because it's a question I guess 00:23:49.760 --> 00:23:52.710 align:start position:0% market because it's a question I guess get<00:23:50.000> asked<00:23:50.320> a<00:23:50.640> lot<00:23:51.200> on<00:23:51.360> on<00:23:51.679> LinkedIn<00:23:52.159> so<00:23:52.400> I'm 00:23:52.710 --> 00:23:52.720 align:start position:0% get asked a lot on on LinkedIn so I'm 00:23:52.720 --> 00:23:54.950 align:start position:0% get asked a lot on on LinkedIn so I'm very<00:23:53.120> visible<00:23:53.520> on<00:23:53.679> on<00:23:53.919> LinkedIn<00:23:54.320> i<00:23:54.480> post<00:23:54.720> very 00:23:54.950 --> 00:23:54.960 align:start position:0% very visible on on LinkedIn i post very 00:23:54.960 --> 00:23:57.669 align:start position:0% very visible on on LinkedIn i post very regularly<00:23:55.520> always<00:23:55.840> talking<00:23:56.080> about<00:23:56.679> WordPress 00:23:57.669 --> 00:23:57.679 align:start position:0% regularly always talking about WordPress 00:23:57.679 --> 00:23:59.990 align:start position:0% regularly always talking about WordPress of<00:23:57.840> course<00:23:58.159> very<00:23:58.400> often<00:23:58.720> it's<00:23:59.039> WordPress<00:23:59.840> uh 00:23:59.990 --> 00:24:00.000 align:start position:0% of course very often it's WordPress uh 00:24:00.000 --> 00:24:01.350 align:start position:0% of course very often it's WordPress uh support<00:24:00.240> and<00:24:00.480> maintenance<00:24:00.880> stuff<00:24:01.039> that<00:24:01.200> I 00:24:01.350 --> 00:24:01.360 align:start position:0% support and maintenance stuff that I 00:24:01.360 --> 00:24:04.149 align:start position:0% support and maintenance stuff that I talk<00:24:01.520> about<00:24:02.480> um<00:24:03.120> and<00:24:03.360> I<00:24:03.520> often<00:24:03.760> get<00:24:03.919> people 00:24:04.149 --> 00:24:04.159 align:start position:0% talk about um and I often get people 00:24:04.159 --> 00:24:05.990 align:start position:0% talk about um and I often get people commenting<00:24:04.559> or<00:24:04.880> sending<00:24:05.200> me<00:24:05.280> a<00:24:05.440> message<00:24:05.600> in<00:24:05.840> in 00:24:05.990 --> 00:24:06.000 align:start position:0% commenting or sending me a message in in 00:24:06.000 --> 00:24:08.149 align:start position:0% commenting or sending me a message in in the<00:24:06.159> DMs<00:24:06.559> you<00:24:06.720> know<00:24:06.799> about<00:24:07.280> pricing<00:24:07.919> you<00:24:08.000> know 00:24:08.149 --> 00:24:08.159 align:start position:0% the DMs you know about pricing you know 00:24:08.159 --> 00:24:11.269 align:start position:0% the DMs you know about pricing you know how<00:24:08.400> do<00:24:08.559> I<00:24:08.880> set<00:24:09.120> up<00:24:10.000> pricing<00:24:10.400> for<00:24:10.640> my<00:24:10.799> website 00:24:11.269 --> 00:24:11.279 align:start position:0% how do I set up pricing for my website 00:24:11.279 --> 00:24:12.630 align:start position:0% how do I set up pricing for my website support<00:24:11.600> business<00:24:11.840> and<00:24:12.080> what<00:24:12.320> should<00:24:12.480> I 00:24:12.630 --> 00:24:12.640 align:start position:0% support business and what should I 00:24:12.640 --> 00:24:15.269 align:start position:0% support business and what should I charge<00:24:13.039> clients<00:24:13.600> and<00:24:14.240> again<00:24:14.720> you<00:24:14.960> would<00:24:15.200> be 00:24:15.269 --> 00:24:15.279 align:start position:0% charge clients and again you would be 00:24:15.279 --> 00:24:16.789 align:start position:0% charge clients and again you would be surprised<00:24:15.600> at<00:24:15.760> the<00:24:16.000> size<00:24:16.159> of<00:24:16.320> companies<00:24:16.640> that 00:24:16.789 --> 00:24:16.799 align:start position:0% surprised at the size of companies that 00:24:16.799 --> 00:24:18.230 align:start position:0% surprised at the size of companies that get<00:24:16.960> in<00:24:17.120> touch<00:24:17.200> and<00:24:17.360> ask<00:24:17.520> this<00:24:17.760> question<00:24:18.080> you 00:24:18.230 --> 00:24:18.240 align:start position:0% get in touch and ask this question you 00:24:18.240 --> 00:24:19.909 align:start position:0% get in touch and ask this question you know<00:24:18.320> there<00:24:18.480> are<00:24:18.640> some<00:24:18.880> decentsiz<00:24:19.520> agencies 00:24:19.909 --> 00:24:19.919 align:start position:0% know there are some decentsiz agencies 00:24:19.919 --> 00:24:22.310 align:start position:0% know there are some decentsiz agencies that<00:24:20.080> ask<00:24:20.320> this<00:24:20.640> so<00:24:21.200> you<00:24:21.360> know<00:24:21.440> it's<00:24:21.679> not<00:24:21.840> just 00:24:22.310 --> 00:24:22.320 align:start position:0% that ask this so you know it's not just 00:24:22.320 --> 00:24:23.750 align:start position:0% that ask this so you know it's not just um<00:24:22.720> you<00:24:22.799> know<00:24:22.960> people<00:24:23.200> are<00:24:23.360> just<00:24:23.520> getting 00:24:23.750 --> 00:24:23.760 align:start position:0% um you know people are just getting 00:24:23.760 --> 00:24:25.350 align:start position:0% um you know people are just getting going<00:24:24.000> and<00:24:24.159> just<00:24:24.320> setting<00:24:24.559> up<00:24:24.640> a<00:24:24.880> web<00:24:25.039> design 00:24:25.350 --> 00:24:25.360 align:start position:0% going and just setting up a web design 00:24:25.360 --> 00:24:27.350 align:start position:0% going and just setting up a web design business<00:24:25.679> it's<00:24:25.919> kind<00:24:26.080> of<00:24:26.720> larger<00:24:27.120> more 00:24:27.350 --> 00:24:27.360 align:start position:0% business it's kind of larger more 00:24:27.360 --> 00:24:29.269 align:start position:0% business it's kind of larger more established<00:24:27.760> teams<00:24:28.080> as<00:24:28.240> well<00:24:28.480> so<00:24:28.880> it's<00:24:29.120> a 00:24:29.269 --> 00:24:29.279 align:start position:0% established teams as well so it's a 00:24:29.279 --> 00:24:30.789 align:start position:0% established teams as well so it's a common<00:24:29.520> question<00:24:29.919> it's<00:24:30.240> obviously<00:24:30.559> one 00:24:30.789 --> 00:24:30.799 align:start position:0% common question it's obviously one 00:24:30.799 --> 00:24:32.549 align:start position:0% common question it's obviously one that's<00:24:31.120> quite<00:24:31.360> important<00:24:31.760> to<00:24:32.080> make<00:24:32.159> sure<00:24:32.320> that 00:24:32.549 --> 00:24:32.559 align:start position:0% that's quite important to make sure that 00:24:32.559 --> 00:24:34.070 align:start position:0% that's quite important to make sure that you<00:24:32.720> know<00:24:32.799> you're<00:24:33.039> charging<00:24:33.360> the<00:24:33.600> client<00:24:33.840> the 00:24:34.070 --> 00:24:34.080 align:start position:0% you know you're charging the client the 00:24:34.080 --> 00:24:36.149 align:start position:0% you know you're charging the client the right<00:24:34.240> amount<00:24:34.400> of<00:24:34.559> money<00:24:34.799> but<00:24:35.440> also<00:24:35.760> the<00:24:36.000> right 00:24:36.149 --> 00:24:36.159 align:start position:0% right amount of money but also the right 00:24:36.159 --> 00:24:37.269 align:start position:0% right amount of money but also the right amount<00:24:36.320> of<00:24:36.400> money<00:24:36.559> in<00:24:36.799> terms<00:24:36.960> of<00:24:37.039> being 00:24:37.269 --> 00:24:37.279 align:start position:0% amount of money in terms of being 00:24:37.279 --> 00:24:39.510 align:start position:0% amount of money in terms of being profitable<00:24:37.679> for<00:24:37.840> you<00:24:37.919> in<00:24:38.159> the<00:24:38.320> business<00:24:38.640> so<00:24:39.360> I 00:24:39.510 --> 00:24:39.520 align:start position:0% profitable for you in the business so I 00:24:39.520 --> 00:24:41.830 align:start position:0% profitable for you in the business so I think<00:24:39.600> there's<00:24:39.840> a<00:24:40.000> few<00:24:40.159> ways<00:24:40.320> that<00:24:40.559> you<00:24:40.720> can<00:24:41.520> um 00:24:41.830 --> 00:24:41.840 align:start position:0% think there's a few ways that you can um 00:24:41.840 --> 00:24:43.029 align:start position:0% think there's a few ways that you can um you<00:24:42.000> know<00:24:42.159> ensure<00:24:42.480> that<00:24:42.640> you're<00:24:42.799> sort<00:24:42.960> of 00:24:43.029 --> 00:24:43.039 align:start position:0% you know ensure that you're sort of 00:24:43.039 --> 00:24:47.390 align:start position:0% you know ensure that you're sort of ticking<00:24:43.760> ticking<00:24:44.159> all<00:24:44.320> of<00:24:44.480> those<00:24:44.640> boxes<00:24:45.520> i 00:24:47.390 --> 00:24:47.400 align:start position:0% ticking ticking all of those boxes i 00:24:47.400 --> 00:24:51.110 align:start position:0% ticking ticking all of those boxes i tried<00:24:48.400> a<00:24:48.640> sort<00:24:48.799> of<00:24:48.880> a<00:24:49.120> various<00:24:49.919> you<00:24:50.080> know<00:24:50.559> uh 00:24:51.110 --> 00:24:51.120 align:start position:0% tried a sort of a various you know uh 00:24:51.120 --> 00:24:52.950 align:start position:0% tried a sort of a various you know uh array<00:24:51.440> of<00:24:51.600> setups<00:24:52.000> for<00:24:52.080> for<00:24:52.400> pricing<00:24:52.640> for<00:24:52.799> the 00:24:52.950 --> 00:24:52.960 align:start position:0% array of setups for for pricing for the 00:24:52.960 --> 00:24:54.310 align:start position:0% array of setups for for pricing for the support<00:24:53.200> and<00:24:53.360> maintenance<00:24:53.679> stuff<00:24:53.919> over<00:24:54.080> the 00:24:54.310 --> 00:24:54.320 align:start position:0% support and maintenance stuff over the 00:24:54.320 --> 00:24:55.990 align:start position:0% support and maintenance stuff over the years<00:24:54.640> you<00:24:54.799> know<00:24:55.039> sort<00:24:55.200> of<00:24:55.440> changing<00:24:55.760> the 00:24:55.990 --> 00:24:56.000 align:start position:0% years you know sort of changing the 00:24:56.000 --> 00:24:57.510 align:start position:0% years you know sort of changing the number<00:24:56.080> of<00:24:56.320> plans<00:24:56.559> that<00:24:56.720> we<00:24:56.880> offered 00:24:57.510 --> 00:24:57.520 align:start position:0% number of plans that we offered 00:24:57.520 --> 00:24:58.789 align:start position:0% number of plans that we offered certainly<00:24:57.840> changing<00:24:58.159> the<00:24:58.400> kind<00:24:58.480> of<00:24:58.640> price 00:24:58.789 --> 00:24:58.799 align:start position:0% certainly changing the kind of price 00:24:58.799 --> 00:25:00.390 align:start position:0% certainly changing the kind of price that<00:24:59.039> we<00:24:59.200> offered<00:24:59.760> changing<00:25:00.080> what<00:25:00.240> we 00:25:00.390 --> 00:25:00.400 align:start position:0% that we offered changing what we 00:25:00.400 --> 00:25:02.630 align:start position:0% that we offered changing what we included<00:25:00.799> in<00:25:01.039> each<00:25:01.279> plan<00:25:02.080> you<00:25:02.159> know<00:25:02.320> so<00:25:02.480> an 00:25:02.630 --> 00:25:02.640 align:start position:0% included in each plan you know so an 00:25:02.640 --> 00:25:03.909 align:start position:0% included in each plan you know so an example<00:25:02.799> of<00:25:02.960> that<00:25:03.120> was<00:25:03.279> that<00:25:03.440> in<00:25:03.600> the<00:25:03.679> early 00:25:03.909 --> 00:25:03.919 align:start position:0% example of that was that in the early 00:25:03.919 --> 00:25:07.029 align:start position:0% example of that was that in the early days<00:25:04.159> we<00:25:04.520> included<00:25:05.520> website<00:25:06.000> hosting<00:25:06.559> as<00:25:06.880> part 00:25:07.029 --> 00:25:07.039 align:start position:0% days we included website hosting as part 00:25:07.039 --> 00:25:09.350 align:start position:0% days we included website hosting as part of<00:25:07.120> our<00:25:07.360> support<00:25:07.679> packages<00:25:08.559> uh<00:25:08.799> and<00:25:09.039> later 00:25:09.350 --> 00:25:09.360 align:start position:0% of our support packages uh and later 00:25:09.360 --> 00:25:11.110 align:start position:0% of our support packages uh and later down<00:25:09.520> the<00:25:09.679> line<00:25:09.919> kind<00:25:10.080> of<00:25:10.240> remove<00:25:10.559> the<00:25:10.720> hosting 00:25:11.110 --> 00:25:11.120 align:start position:0% down the line kind of remove the hosting 00:25:11.120 --> 00:25:13.110 align:start position:0% down the line kind of remove the hosting out<00:25:11.360> and<00:25:11.600> charge<00:25:11.919> that<00:25:12.080> as<00:25:12.240> a<00:25:12.400> as<00:25:12.640> a<00:25:12.720> as<00:25:12.960> a 00:25:13.110 --> 00:25:13.120 align:start position:0% out and charge that as a as a as a 00:25:13.120 --> 00:25:15.110 align:start position:0% out and charge that as a as a as a separate<00:25:13.360> amount<00:25:14.320> so<00:25:14.480> you'd<00:25:14.720> sort<00:25:14.880> of<00:25:14.960> get 00:25:15.110 --> 00:25:15.120 align:start position:0% separate amount so you'd sort of get 00:25:15.120 --> 00:25:17.190 align:start position:0% separate amount so you'd sort of get that<00:25:15.679> annual<00:25:16.159> hosting<00:25:16.559> revenue<00:25:16.880> from<00:25:17.039> the 00:25:17.190 --> 00:25:17.200 align:start position:0% that annual hosting revenue from the 00:25:17.200 --> 00:25:18.789 align:start position:0% that annual hosting revenue from the clients<00:25:17.440> and<00:25:17.679> then<00:25:17.840> also<00:25:18.080> the<00:25:18.400> monthly 00:25:18.789 --> 00:25:18.799 align:start position:0% clients and then also the monthly 00:25:18.799 --> 00:25:20.870 align:start position:0% clients and then also the monthly support<00:25:19.120> and<00:25:19.360> maintenance<00:25:19.760> because<00:25:20.559> I<00:25:20.799> mean 00:25:20.870 --> 00:25:20.880 align:start position:0% support and maintenance because I mean 00:25:20.880 --> 00:25:22.549 align:start position:0% support and maintenance because I mean they<00:25:21.120> are<00:25:21.279> different<00:25:21.760> effectively<00:25:22.320> right<00:25:22.400> the 00:25:22.549 --> 00:25:22.559 align:start position:0% they are different effectively right the 00:25:22.559 --> 00:25:24.390 align:start position:0% they are different effectively right the hosting<00:25:22.880> is<00:25:23.360> we<00:25:23.520> all<00:25:23.679> know<00:25:23.760> what<00:25:23.919> hosting<00:25:24.159> is 00:25:24.390 --> 00:25:24.400 align:start position:0% hosting is we all know what hosting is 00:25:24.400 --> 00:25:25.510 align:start position:0% hosting is we all know what hosting is right<00:25:24.559> we<00:25:24.720> know<00:25:24.799> what<00:25:24.880> that<00:25:25.039> is<00:25:25.200> and<00:25:25.279> then<00:25:25.440> the 00:25:25.510 --> 00:25:25.520 align:start position:0% right we know what that is and then the 00:25:25.520 --> 00:25:26.789 align:start position:0% right we know what that is and then the support<00:25:25.679> and<00:25:25.919> maintenance<00:25:26.159> is<00:25:26.400> more<00:25:26.559> of<00:25:26.640> the 00:25:26.789 --> 00:25:26.799 align:start position:0% support and maintenance is more of the 00:25:26.799 --> 00:25:30.710 align:start position:0% support and maintenance is more of the ongoing<00:25:27.720> care<00:25:28.720> and<00:25:28.960> maintenance<00:25:29.440> stuff<00:25:29.760> so<00:25:30.159> we 00:25:30.710 --> 00:25:30.720 align:start position:0% ongoing care and maintenance stuff so we 00:25:30.720 --> 00:25:32.310 align:start position:0% ongoing care and maintenance stuff so we use<00:25:30.960> them<00:25:31.120> differently<00:25:31.440> and<00:25:31.600> of<00:25:31.760> course<00:25:31.919> then 00:25:32.310 --> 00:25:32.320 align:start position:0% use them differently and of course then 00:25:32.320 --> 00:25:33.750 align:start position:0% use them differently and of course then they<00:25:32.559> are<00:25:32.720> different<00:25:32.960> revenue<00:25:33.279> streams<00:25:33.520> at 00:25:33.750 --> 00:25:33.760 align:start position:0% they are different revenue streams at 00:25:33.760 --> 00:25:35.669 align:start position:0% they are different revenue streams at that<00:25:33.840> point<00:25:34.480> they<00:25:34.799> absolutely<00:25:35.279> are<00:25:35.520> two 00:25:35.669 --> 00:25:35.679 align:start position:0% that point they absolutely are two 00:25:35.679 --> 00:25:38.230 align:start position:0% that point they absolutely are two different<00:25:35.919> revenue<00:25:36.240> streams<00:25:36.720> yeah<00:25:37.520> yeah<00:25:37.919> yeah 00:25:38.230 --> 00:25:38.240 align:start position:0% different revenue streams yeah yeah yeah 00:25:38.240 --> 00:25:40.149 align:start position:0% different revenue streams yeah yeah yeah nice<00:25:38.480> to<00:25:38.559> hear<00:25:38.799> nice<00:25:39.039> to<00:25:39.200> hear<00:25:39.360> you're<00:25:39.919> in 00:25:40.149 --> 00:25:40.159 align:start position:0% nice to hear nice to hear you're in 00:25:40.159 --> 00:25:41.669 align:start position:0% nice to hear nice to hear you're in agreement<00:25:40.480> there<00:25:40.720> John<00:25:40.960> well<00:25:41.200> you<00:25:41.360> know<00:25:41.520> I 00:25:41.669 --> 00:25:41.679 align:start position:0% agreement there John well you know I 00:25:41.679 --> 00:25:43.750 align:start position:0% agreement there John well you know I I've<00:25:41.919> got<00:25:42.000> a<00:25:42.159> fair<00:25:42.400> number<00:25:42.559> of<00:25:42.720> clients<00:25:43.039> on<00:25:43.360> on 00:25:43.750 --> 00:25:43.760 align:start position:0% I've got a fair number of clients on on 00:25:43.760 --> 00:25:45.590 align:start position:0% I've got a fair number of clients on on just<00:25:44.080> plain<00:25:44.400> hosting<00:25:45.039> i've<00:25:45.279> still<00:25:45.440> got 00:25:45.590 --> 00:25:45.600 align:start position:0% just plain hosting i've still got 00:25:45.600 --> 00:25:47.830 align:start position:0% just plain hosting i've still got clients<00:25:45.919> on<00:25:46.240> hosting<00:25:46.640> and<00:25:46.880> maintenance<00:25:47.360> and<00:25:47.679> I 00:25:47.830 --> 00:25:47.840 align:start position:0% clients on hosting and maintenance and I 00:25:47.840 --> 00:25:49.669 align:start position:0% clients on hosting and maintenance and I think<00:25:47.919> I've<00:25:48.159> got<00:25:48.320> one<00:25:48.480> or<00:25:48.720> two<00:25:48.960> clients<00:25:49.200> that<00:25:49.440> I 00:25:49.669 --> 00:25:49.679 align:start position:0% think I've got one or two clients that I 00:25:49.679 --> 00:25:50.950 align:start position:0% think I've got one or two clients that I strictly<00:25:50.080> just<00:25:50.240> do<00:25:50.400> their<00:25:50.640> maintenance 00:25:50.950 --> 00:25:50.960 align:start position:0% strictly just do their maintenance 00:25:50.960 --> 00:25:53.510 align:start position:0% strictly just do their maintenance because<00:25:51.200> they're<00:25:51.440> hosted<00:25:51.760> somewhere<00:25:52.080> else<00:25:53.200> oh 00:25:53.510 --> 00:25:53.520 align:start position:0% because they're hosted somewhere else oh 00:25:53.520 --> 00:25:55.269 align:start position:0% because they're hosted somewhere else oh yeah<00:25:53.760> okay<00:25:54.080> yeah<00:25:54.320> that's<00:25:54.559> that's<00:25:54.799> another 00:25:55.269 --> 00:25:55.279 align:start position:0% yeah okay yeah that's that's another 00:25:55.279 --> 00:25:56.950 align:start position:0% yeah okay yeah that's that's another another<00:25:55.600> thing<00:25:55.760> i<00:25:55.919> mean<00:25:56.080> I<00:25:56.240> do<00:25:56.400> see<00:25:56.480> quite<00:25:56.640> a 00:25:56.950 --> 00:25:56.960 align:start position:0% another thing i mean I do see quite a 00:25:56.960 --> 00:25:58.789 align:start position:0% another thing i mean I do see quite a few<00:25:57.279> few<00:25:57.440> agencies<00:25:57.840> who<00:25:58.000> don't<00:25:58.240> take<00:25:58.400> that<00:25:58.559> on 00:25:58.789 --> 00:25:58.799 align:start position:0% few few agencies who don't take that on 00:25:58.799 --> 00:26:00.390 align:start position:0% few few agencies who don't take that on right<00:25:59.039> if<00:25:59.200> they<00:25:59.360> haven't<00:25:59.520> built<00:25:59.679> the<00:25:59.840> site 00:26:00.390 --> 00:26:00.400 align:start position:0% right if they haven't built the site 00:26:00.400 --> 00:26:02.310 align:start position:0% right if they haven't built the site they're<00:26:00.640> not<00:26:00.799> doing<00:26:00.960> the<00:26:01.200> maintenance<00:26:01.679> but 00:26:02.310 --> 00:26:02.320 align:start position:0% they're not doing the maintenance but 00:26:02.320 --> 00:26:03.990 align:start position:0% they're not doing the maintenance but yeah<00:26:02.880> everybody's<00:26:03.360> different<00:26:03.520> I<00:26:03.679> guess<00:26:03.760> with 00:26:03.990 --> 00:26:04.000 align:start position:0% yeah everybody's different I guess with 00:26:04.000 --> 00:26:06.070 align:start position:0% yeah everybody's different I guess with that<00:26:04.400> you<00:26:05.039> Well<00:26:05.279> you<00:26:05.440> know<00:26:05.600> just<00:26:05.760> a<00:26:05.919> choice 00:26:06.070 --> 00:26:06.080 align:start position:0% that you Well you know just a choice 00:26:06.080 --> 00:26:08.710 align:start position:0% that you Well you know just a choice isn't<00:26:06.240> it<00:26:06.400> a<00:26:06.640> lot<00:26:06.720> of<00:26:06.880> mine<00:26:07.120> are<00:26:08.080> a<00:26:08.320> lot<00:26:08.400> of<00:26:08.480> my 00:26:08.710 --> 00:26:08.720 align:start position:0% isn't it a lot of mine are a lot of my 00:26:08.720 --> 00:26:11.990 align:start position:0% isn't it a lot of mine are a lot of my clients<00:26:09.039> I've<00:26:09.360> had<00:26:09.520> for<00:26:10.240> eight<00:26:10.559> plus<00:26:11.000> years 00:26:11.990 --> 00:26:12.000 align:start position:0% clients I've had for eight plus years 00:26:12.000 --> 00:26:13.909 align:start position:0% clients I've had for eight plus years and<00:26:12.320> some<00:26:12.559> of<00:26:12.640> them<00:26:12.880> came<00:26:13.039> to<00:26:13.200> me<00:26:13.440> back<00:26:13.600> in<00:26:13.760> the 00:26:13.909 --> 00:26:13.919 align:start position:0% and some of them came to me back in the 00:26:13.919 --> 00:26:15.430 align:start position:0% and some of them came to me back in the day<00:26:14.080> when<00:26:14.320> they<00:26:14.559> preferred<00:26:14.880> to<00:26:15.039> stay<00:26:15.279> with 00:26:15.430 --> 00:26:15.440 align:start position:0% day when they preferred to stay with 00:26:15.440 --> 00:26:17.029 align:start position:0% day when they preferred to stay with whatever<00:26:15.840> hosting<00:26:16.240> provider<00:26:16.559> they<00:26:16.799> were<00:26:16.880> and 00:26:17.029 --> 00:26:17.039 align:start position:0% whatever hosting provider they were and 00:26:17.039 --> 00:26:18.630 align:start position:0% whatever hosting provider they were and it's<00:26:17.200> like<00:26:17.360> okay<00:26:17.600> fine<00:26:17.840> I<00:26:18.000> can<00:26:18.080> work<00:26:18.240> with<00:26:18.400> this 00:26:18.630 --> 00:26:18.640 align:start position:0% it's like okay fine I can work with this 00:26:18.640 --> 00:26:20.390 align:start position:0% it's like okay fine I can work with this hosting<00:26:19.039> provider<00:26:19.440> because<00:26:19.679> they're<00:26:20.080> very 00:26:20.390 --> 00:26:20.400 align:start position:0% hosting provider because they're very 00:26:20.400 --> 00:26:23.190 align:start position:0% hosting provider because they're very similar<00:26:20.720> to<00:26:20.960> my<00:26:21.200> server<00:26:21.520> setup<00:26:22.640> some<00:26:22.880> there's 00:26:23.190 --> 00:26:23.200 align:start position:0% similar to my server setup some there's 00:26:23.200 --> 00:26:24.470 align:start position:0% similar to my server setup some there's been<00:26:23.279> a<00:26:23.360> couple<00:26:23.520> of<00:26:23.600> hosting<00:26:23.919> providers<00:26:24.320> they 00:26:24.470 --> 00:26:24.480 align:start position:0% been a couple of hosting providers they 00:26:24.480 --> 00:26:26.470 align:start position:0% been a couple of hosting providers they want<00:26:24.559> me<00:26:24.640> to<00:26:24.880> said<00:26:25.120> you<00:26:25.279> know<00:26:25.279> what<00:26:25.919> unless<00:26:26.240> you 00:26:26.470 --> 00:26:26.480 align:start position:0% want me to said you know what unless you 00:26:26.480 --> 00:26:30.149 align:start position:0% want me to said you know what unless you move<00:26:27.120> I'm<00:26:27.360> not<00:26:27.600> touching<00:26:27.919> it<00:26:29.279> yeah<00:26:29.840> because 00:26:30.149 --> 00:26:30.159 align:start position:0% move I'm not touching it yeah because 00:26:30.159 --> 00:26:32.190 align:start position:0% move I'm not touching it yeah because it's<00:26:30.559> just<00:26:30.799> so<00:26:31.279> different 00:26:32.190 --> 00:26:32.200 align:start position:0% it's just so different 00:26:32.200 --> 00:26:34.310 align:start position:0% it's just so different because<00:26:33.200> anyone<00:26:33.520> who<00:26:33.679> knows<00:26:33.919> anything<00:26:34.159> about 00:26:34.310 --> 00:26:34.320 align:start position:0% because anyone who knows anything about 00:26:34.320 --> 00:26:36.630 align:start position:0% because anyone who knows anything about hosting<00:26:34.799> realizes<00:26:35.200> that<00:26:35.600> every<00:26:36.080> server<00:26:36.400> is 00:26:36.630 --> 00:26:36.640 align:start position:0% hosting realizes that every server is 00:26:36.640 --> 00:26:39.350 align:start position:0% hosting realizes that every server is set<00:26:36.799> up<00:26:37.039> just<00:26:37.279> a<00:26:37.600> little<00:26:37.840> bit<00:26:38.080> different<00:26:38.880> yeah 00:26:39.350 --> 00:26:39.360 align:start position:0% set up just a little bit different yeah 00:26:39.360 --> 00:26:41.350 align:start position:0% set up just a little bit different yeah yeah<00:26:39.679> yeah<00:26:40.000> exactly<00:26:40.640> it's<00:26:40.880> not<00:26:41.039> worth<00:26:41.200> the 00:26:41.350 --> 00:26:41.360 align:start position:0% yeah yeah exactly it's not worth the 00:26:41.360 --> 00:26:43.350 align:start position:0% yeah yeah exactly it's not worth the risk<00:26:41.600> either<00:26:41.919> usually<00:26:42.240> right<00:26:42.480> for<00:26:42.640> one<00:26:43.039> for 00:26:43.350 --> 00:26:43.360 align:start position:0% risk either usually right for one for 00:26:43.360 --> 00:26:46.870 align:start position:0% risk either usually right for one for one<00:26:43.600> client<00:26:44.000> you<00:26:44.159> know<00:26:44.720> um<00:26:45.919> most<00:26:46.159> of<00:26:46.320> the<00:26:46.480> time 00:26:46.870 --> 00:26:46.880 align:start position:0% one client you know um most of the time 00:26:46.880 --> 00:26:48.630 align:start position:0% one client you know um most of the time at least<00:26:47.279> it's<00:26:47.520> not<00:26:47.840> uh<00:26:48.080> it's<00:26:48.240> not<00:26:48.400> worth 00:26:48.630 --> 00:26:48.640 align:start position:0% at least it's not uh it's not worth 00:26:48.640 --> 00:26:50.310 align:start position:0% at least it's not uh it's not worth taking<00:26:48.799> it<00:26:48.960> on<00:26:49.120> and<00:26:49.279> then<00:26:49.520> some<00:26:49.760> kind<00:26:49.919> of<00:26:50.080> issue 00:26:50.310 --> 00:26:50.320 align:start position:0% taking it on and then some kind of issue 00:26:50.320 --> 00:26:52.070 align:start position:0% taking it on and then some kind of issue happening<00:26:50.640> in<00:26:50.880> you<00:26:51.120> not<00:26:51.279> having<00:26:51.520> a<00:26:51.679> clue<00:26:51.919> how 00:26:52.070 --> 00:26:52.080 align:start position:0% happening in you not having a clue how 00:26:52.080 --> 00:26:53.990 align:start position:0% happening in you not having a clue how to<00:26:52.240> resolve<00:26:52.559> it<00:26:52.720> for<00:26:52.880> them<00:26:53.120> right<00:26:53.520> just<00:26:53.679> that's 00:26:53.990 --> 00:26:54.000 align:start position:0% to resolve it for them right just that's 00:26:54.000 --> 00:26:55.750 align:start position:0% to resolve it for them right just that's only<00:26:54.240> ever<00:26:54.480> going<00:26:54.640> to<00:26:54.720> reflect<00:26:55.120> badly<00:26:55.360> on<00:26:55.520> you 00:26:55.750 --> 00:26:55.760 align:start position:0% only ever going to reflect badly on you 00:26:55.760 --> 00:26:58.310 align:start position:0% only ever going to reflect badly on you isn't<00:26:56.000> it<00:26:56.159> so 00:26:58.310 --> 00:26:58.320 align:start position:0% isn't it so 00:26:58.320 --> 00:27:02.470 align:start position:0% isn't it so yeah<00:26:59.120> yeah<00:26:59.720> absolutely<00:27:00.840> so<00:27:01.840> a<00:27:02.080> piece<00:27:02.240> of 00:27:02.470 --> 00:27:02.480 align:start position:0% yeah yeah absolutely so a piece of 00:27:02.480 --> 00:27:04.789 align:start position:0% yeah yeah absolutely so a piece of advice<00:27:02.799> you<00:27:03.039> could<00:27:03.120> give<00:27:03.279> a<00:27:03.440> WordPress<00:27:04.000> agency 00:27:04.789 --> 00:27:04.799 align:start position:0% advice you could give a WordPress agency 00:27:04.799 --> 00:27:06.470 align:start position:0% advice you could give a WordPress agency just<00:27:05.120> starting<00:27:05.440> to<00:27:05.600> offer<00:27:06.000> maintenance 00:27:06.470 --> 00:27:06.480 align:start position:0% just starting to offer maintenance 00:27:06.480 --> 00:27:08.470 align:start position:0% just starting to offer maintenance service<00:27:07.200> what<00:27:07.440> would<00:27:07.600> you<00:27:07.760> give<00:27:07.919> them<00:27:08.080> to<00:27:08.240> help 00:27:08.470 --> 00:27:08.480 align:start position:0% service what would you give them to help 00:27:08.480 --> 00:27:10.950 align:start position:0% service what would you give them to help ensure<00:27:08.880> long-term<00:27:09.440> success 00:27:10.950 --> 00:27:10.960 align:start position:0% ensure long-term success 00:27:10.960 --> 00:27:12.870 align:start position:0% ensure long-term success oh<00:27:11.279> good<00:27:11.440> question<00:27:11.840> uh<00:27:12.159> a<00:27:12.240> couple<00:27:12.400> of<00:27:12.559> things 00:27:12.870 --> 00:27:12.880 align:start position:0% oh good question uh a couple of things 00:27:12.880 --> 00:27:14.470 align:start position:0% oh good question uh a couple of things make<00:27:13.039> sure<00:27:13.120> you<00:27:13.279> charge<00:27:13.520> the<00:27:13.919> you<00:27:14.080> know<00:27:14.240> the 00:27:14.470 --> 00:27:14.480 align:start position:0% make sure you charge the you know the 00:27:14.480 --> 00:27:16.549 align:start position:0% make sure you charge the you know the right<00:27:14.640> amount<00:27:14.880> of<00:27:15.039> money<00:27:15.279> now<00:27:15.600> obviously 00:27:16.549 --> 00:27:16.559 align:start position:0% right amount of money now obviously 00:27:16.559 --> 00:27:17.909 align:start position:0% right amount of money now obviously people<00:27:16.880> are<00:27:17.039> in<00:27:17.279> different<00:27:17.520> parts<00:27:17.760> of<00:27:17.840> the 00:27:17.909 --> 00:27:17.919 align:start position:0% people are in different parts of the 00:27:17.919 --> 00:27:21.190 align:start position:0% people are in different parts of the world<00:27:18.159> listening<00:27:18.559> to<00:27:18.799> this<00:27:19.480> uh<00:27:20.480> but<00:27:20.799> I<00:27:21.039> think 00:27:21.190 --> 00:27:21.200 align:start position:0% world listening to this uh but I think 00:27:21.200 --> 00:27:23.269 align:start position:0% world listening to this uh but I think just<00:27:21.440> don't<00:27:21.760> just<00:27:22.000> don't<00:27:22.240> be<00:27:22.480> cheap<00:27:22.960> right 00:27:23.269 --> 00:27:23.279 align:start position:0% just don't just don't be cheap right 00:27:23.279 --> 00:27:25.430 align:start position:0% just don't just don't be cheap right because<00:27:23.679> again<00:27:24.080> I<00:27:24.320> have<00:27:24.559> I've<00:27:24.799> seen<00:27:24.960> this<00:27:25.200> i 00:27:25.430 --> 00:27:25.440 align:start position:0% because again I have I've seen this i 00:27:25.440 --> 00:27:27.350 align:start position:0% because again I have I've seen this i mean<00:27:25.520> I<00:27:25.760> start<00:27:26.320> by<00:27:26.480> the<00:27:26.559> way<00:27:26.720> this<00:27:26.880> is<00:27:26.960> all<00:27:27.120> from 00:27:27.350 --> 00:27:27.360 align:start position:0% mean I start by the way this is all from 00:27:27.360 --> 00:27:30.950 align:start position:0% mean I start by the way this is all from experience<00:27:27.760> and<00:27:28.000> learning<00:27:28.320> myself<00:27:28.880> so<00:27:29.960> um 00:27:30.950 --> 00:27:30.960 align:start position:0% experience and learning myself so um 00:27:30.960 --> 00:27:33.029 align:start position:0% experience and learning myself so um what<00:27:31.200> you're<00:27:31.520> offering<00:27:32.000> the<00:27:32.320> client<00:27:32.559> there<00:27:32.880> is 00:27:33.029 --> 00:27:33.039 align:start position:0% what you're offering the client there is 00:27:33.039 --> 00:27:36.350 align:start position:0% what you're offering the client there is a<00:27:33.360> very<00:27:33.919> valuable<00:27:34.880> service<00:27:35.360> very 00:27:36.350 --> 00:27:36.360 align:start position:0% a very valuable service very 00:27:36.360 --> 00:27:39.350 align:start position:0% a very valuable service very valuable<00:27:37.360> number<00:27:37.600> one<00:27:38.000> just<00:27:38.320> actually<00:27:38.880> being 00:27:39.350 --> 00:27:39.360 align:start position:0% valuable number one just actually being 00:27:39.360 --> 00:27:41.990 align:start position:0% valuable number one just actually being there<00:27:40.159> to<00:27:40.559> help<00:27:40.799> them<00:27:41.039> when<00:27:41.279> they<00:27:41.440> need<00:27:41.679> it 00:27:41.990 --> 00:27:42.000 align:start position:0% there to help them when they need it 00:27:42.000 --> 00:27:43.590 align:start position:0% there to help them when they need it that<00:27:42.240> is<00:27:42.400> immensely<00:27:42.880> valuable<00:27:43.200> because<00:27:43.360> the 00:27:43.590 --> 00:27:43.600 align:start position:0% that is immensely valuable because the 00:27:43.600 --> 00:27:45.510 align:start position:0% that is immensely valuable because the amount<00:27:43.760> of<00:27:43.919> web<00:27:44.159> developers<00:27:44.559> out<00:27:44.799> there<00:27:45.200> who 00:27:45.510 --> 00:27:45.520 align:start position:0% amount of web developers out there who 00:27:45.520 --> 00:27:46.789 align:start position:0% amount of web developers out there who build<00:27:45.760> sites<00:27:46.000> for<00:27:46.240> clients<00:27:46.400> and<00:27:46.640> then 00:27:46.789 --> 00:27:46.799 align:start position:0% build sites for clients and then 00:27:46.799 --> 00:27:48.149 align:start position:0% build sites for clients and then disappear<00:27:47.200> and<00:27:47.360> the<00:27:47.520> client<00:27:47.679> can<00:27:47.840> never<00:27:48.000> get<00:27:48.080> a 00:27:48.149 --> 00:27:48.159 align:start position:0% disappear and the client can never get a 00:27:48.159 --> 00:27:50.310 align:start position:0% disappear and the client can never get a hold<00:27:48.240> of<00:27:48.400> them<00:27:48.640> there's<00:27:49.520> unfortunately<00:27:50.080> still 00:27:50.310 --> 00:27:50.320 align:start position:0% hold of them there's unfortunately still 00:27:50.320 --> 00:27:52.630 align:start position:0% hold of them there's unfortunately still too<00:27:50.559> many<00:27:50.640> of<00:27:50.799> them<00:27:51.279> mhm<00:27:52.000> so<00:27:52.159> the<00:27:52.400> fact<00:27:52.480> that 00:27:52.630 --> 00:27:52.640 align:start position:0% too many of them mhm so the fact that 00:27:52.640 --> 00:27:53.990 align:start position:0% too many of them mhm so the fact that you<00:27:52.799> are<00:27:52.960> offering<00:27:53.200> this<00:27:53.360> service<00:27:53.600> and<00:27:53.760> saying 00:27:53.990 --> 00:27:54.000 align:start position:0% you are offering this service and saying 00:27:54.000 --> 00:27:55.909 align:start position:0% you are offering this service and saying look<00:27:54.159> if<00:27:54.320> you<00:27:54.480> need<00:27:54.640> us<00:27:55.039> we're<00:27:55.279> here<00:27:55.520> and<00:27:55.760> you 00:27:55.909 --> 00:27:55.919 align:start position:0% look if you need us we're here and you 00:27:55.919 --> 00:27:58.549 align:start position:0% look if you need us we're here and you can<00:27:56.080> reach<00:27:56.240> us<00:27:56.559> you<00:27:56.640> know<00:27:57.120> Monday<00:27:57.440> to<00:27:57.760> Saturday 00:27:58.549 --> 00:27:58.559 align:start position:0% can reach us you know Monday to Saturday 00:27:58.559 --> 00:28:00.789 align:start position:0% can reach us you know Monday to Saturday you<00:27:58.720> know<00:27:58.880> 8:00<00:27:59.120> a.m<00:27:59.679> 5<00:28:00.159> whatever<00:28:00.399> it<00:28:00.480> might<00:28:00.640> be 00:28:00.789 --> 00:28:00.799 align:start position:0% you know 8:00 a.m 5 whatever it might be 00:28:00.799 --> 00:28:02.470 align:start position:0% you know 8:00 a.m 5 whatever it might be and<00:28:01.200> really<00:28:01.440> just<00:28:01.679> giving<00:28:01.919> that<00:28:02.159> quality 00:28:02.470 --> 00:28:02.480 align:start position:0% and really just giving that quality 00:28:02.480 --> 00:28:04.909 align:start position:0% and really just giving that quality afterare<00:28:03.039> service<00:28:03.360> that<00:28:03.520> is<00:28:03.679> extremely 00:28:04.909 --> 00:28:04.919 align:start position:0% afterare service that is extremely 00:28:04.919 --> 00:28:07.510 align:start position:0% afterare service that is extremely valuable<00:28:05.919> alone<00:28:06.559> that's<00:28:06.799> extremely<00:28:07.200> valuable 00:28:07.510 --> 00:28:07.520 align:start position:0% valuable alone that's extremely valuable 00:28:07.520 --> 00:28:09.590 align:start position:0% valuable alone that's extremely valuable but<00:28:07.760> then<00:28:08.000> add<00:28:08.240> on<00:28:08.640> all<00:28:08.880> of<00:28:09.039> the<00:28:09.200> other<00:28:09.360> stuff 00:28:09.590 --> 00:28:09.600 align:start position:0% but then add on all of the other stuff 00:28:09.600 --> 00:28:11.350 align:start position:0% but then add on all of the other stuff that<00:28:09.840> you're<00:28:10.080> doing<00:28:10.240> for<00:28:10.559> them<00:28:10.960> from<00:28:11.120> a 00:28:11.350 --> 00:28:11.360 align:start position:0% that you're doing for them from a 00:28:11.360 --> 00:28:13.350 align:start position:0% that you're doing for them from a maintenance<00:28:11.919> perspective<00:28:12.720> you<00:28:12.880> know<00:28:13.039> keeping 00:28:13.350 --> 00:28:13.360 align:start position:0% maintenance perspective you know keeping 00:28:13.360 --> 00:28:15.350 align:start position:0% maintenance perspective you know keeping things<00:28:13.600> backed<00:28:13.840> up<00:28:14.159> monitoring<00:28:14.640> uptime 00:28:15.350 --> 00:28:15.360 align:start position:0% things backed up monitoring uptime 00:28:15.360 --> 00:28:18.070 align:start position:0% things backed up monitoring uptime updating<00:28:16.120> plugins<00:28:17.120> monitoring<00:28:17.679> performance 00:28:18.070 --> 00:28:18.080 align:start position:0% updating plugins monitoring performance 00:28:18.080 --> 00:28:19.750 align:start position:0% updating plugins monitoring performance what<00:28:18.320> whatever<00:28:18.640> those<00:28:18.880> things<00:28:19.120> are<00:28:19.440> checking 00:28:19.750 --> 00:28:19.760 align:start position:0% what whatever those things are checking 00:28:19.760 --> 00:28:21.510 align:start position:0% what whatever those things are checking for<00:28:19.919> security<00:28:20.320> vulnerabilities<00:28:20.960> and<00:28:21.200> fixing 00:28:21.510 --> 00:28:21.520 align:start position:0% for security vulnerabilities and fixing 00:28:21.520 --> 00:28:23.669 align:start position:0% for security vulnerabilities and fixing them<00:28:21.679> proactively<00:28:23.039> when<00:28:23.200> you<00:28:23.360> think<00:28:23.520> about 00:28:23.669 --> 00:28:23.679 align:start position:0% them proactively when you think about 00:28:23.679 --> 00:28:27.789 align:start position:0% them proactively when you think about the<00:28:24.039> client<00:28:25.039> their<00:28:25.640> website<00:28:26.640> very<00:28:26.960> often<00:28:27.279> is 00:28:27.789 --> 00:28:27.799 align:start position:0% the client their website very often is 00:28:27.799 --> 00:28:30.389 align:start position:0% the client their website very often is like<00:28:28.799> should<00:28:29.039> be<00:28:29.360> best<00:28:29.600> salesperson<00:28:30.080> for<00:28:30.240> a 00:28:30.389 --> 00:28:30.399 align:start position:0% like should be best salesperson for a 00:28:30.399 --> 00:28:31.950 align:start position:0% like should be best salesperson for a start<00:28:30.559> so<00:28:30.720> it's<00:28:31.039> very<00:28:31.200> often<00:28:31.440> like<00:28:31.679> their 00:28:31.950 --> 00:28:31.960 align:start position:0% start so it's very often like their 00:28:31.960 --> 00:28:33.669 align:start position:0% start so it's very often like their livelihood<00:28:32.960> particularly<00:28:33.279> for<00:28:33.440> these 00:28:33.669 --> 00:28:33.679 align:start position:0% livelihood particularly for these 00:28:33.679 --> 00:28:35.750 align:start position:0% livelihood particularly for these smaller<00:28:34.559> smaller<00:28:34.960> clients<00:28:35.200> that<00:28:35.520> you<00:28:35.600> know 00:28:35.750 --> 00:28:35.760 align:start position:0% smaller smaller clients that you know 00:28:35.760 --> 00:28:39.110 align:start position:0% smaller smaller clients that you know lots<00:28:36.000> of<00:28:36.080> us<00:28:36.240> have<00:28:36.399> had<00:28:36.640> and<00:28:38.080> um<00:28:38.640> having<00:28:38.880> it 00:28:39.110 --> 00:28:39.120 align:start position:0% lots of us have had and um having it 00:28:39.120 --> 00:28:41.029 align:start position:0% lots of us have had and um having it very<00:28:39.440> well<00:28:39.600> looked<00:28:39.919> after<00:28:40.240> is<00:28:40.480> a<00:28:40.720> massive 00:28:41.029 --> 00:28:41.039 align:start position:0% very well looked after is a massive 00:28:41.039 --> 00:28:43.750 align:start position:0% very well looked after is a massive thing<00:28:41.840> you<00:28:42.000> know<00:28:42.080> in<00:28:42.399> ensuring<00:28:43.120> the<00:28:43.440> success 00:28:43.750 --> 00:28:43.760 align:start position:0% thing you know in ensuring the success 00:28:43.760 --> 00:28:46.389 align:start position:0% thing you know in ensuring the success of<00:28:44.000> their<00:28:44.399> business<00:28:45.279> so<00:28:45.520> if<00:28:45.679> you<00:28:45.840> rock<00:28:46.080> up<00:28:46.240> and 00:28:46.389 --> 00:28:46.399 align:start position:0% of their business so if you rock up and 00:28:46.399 --> 00:28:48.710 align:start position:0% of their business so if you rock up and you<00:28:46.559> say<00:28:46.640> "Yeah<00:28:47.039> it's£10<00:28:47.840> a<00:28:48.080> month<00:28:48.240> for<00:28:48.480> me<00:28:48.559> to 00:28:48.710 --> 00:28:48.720 align:start position:0% you say "Yeah it's£10 a month for me to 00:28:48.720 --> 00:28:49.909 align:start position:0% you say "Yeah it's£10 a month for me to support<00:28:49.039> and<00:28:49.120> maintain<00:28:49.440> site."<00:28:49.600> It's<00:28:49.760> like 00:28:49.909 --> 00:28:49.919 align:start position:0% support and maintain site." It's like 00:28:49.919 --> 00:28:52.230 align:start position:0% support and maintain site." It's like well<00:28:50.880> it's<00:28:51.200> so<00:28:51.440> much<00:28:51.600> more<00:28:51.840> valuable<00:28:52.080> than 00:28:52.230 --> 00:28:52.240 align:start position:0% well it's so much more valuable than 00:28:52.240 --> 00:28:53.269 align:start position:0% well it's so much more valuable than that<00:28:52.399> the<00:28:52.559> service<00:28:52.720> that<00:28:52.880> you're<00:28:52.960> providing 00:28:53.269 --> 00:28:53.279 align:start position:0% that the service that you're providing 00:28:53.279 --> 00:28:54.549 align:start position:0% that the service that you're providing so<00:28:53.440> that's<00:28:53.600> number<00:28:53.840> one<00:28:53.919> is<00:28:54.159> like<00:28:54.320> think 00:28:54.549 --> 00:28:54.559 align:start position:0% so that's number one is like think 00:28:54.559 --> 00:28:55.830 align:start position:0% so that's number one is like think carefully<00:28:54.880> about<00:28:55.039> your<00:28:55.200> pricing<00:28:55.440> and<00:28:55.679> make 00:28:55.830 --> 00:28:55.840 align:start position:0% carefully about your pricing and make 00:28:55.840 --> 00:28:58.149 align:start position:0% carefully about your pricing and make sure<00:28:55.919> you<00:28:56.159> charge<00:28:56.880> you<00:28:57.039> know<00:28:57.200> a<00:28:57.440> good<00:28:57.760> amount 00:28:58.149 --> 00:28:58.159 align:start position:0% sure you charge you know a good amount 00:28:58.159 --> 00:28:59.909 align:start position:0% sure you charge you know a good amount of<00:28:58.399> money<00:28:58.640> obviously<00:28:59.200> you<00:28:59.360> don't<00:28:59.440> have<00:28:59.520> to<00:28:59.679> rip 00:28:59.909 --> 00:28:59.919 align:start position:0% of money obviously you don't have to rip 00:28:59.919 --> 00:29:01.190 align:start position:0% of money obviously you don't have to rip them<00:29:00.080> off<00:29:00.320> of<00:29:00.399> course<00:29:00.559> I'm<00:29:00.720> not<00:29:00.880> suggesting 00:29:01.190 --> 00:29:01.200 align:start position:0% them off of course I'm not suggesting 00:29:01.200 --> 00:29:03.269 align:start position:0% them off of course I'm not suggesting that<00:29:01.360> but<00:29:01.600> just<00:29:01.760> don't<00:29:02.399> don't<00:29:02.720> make<00:29:02.880> it<00:29:03.120> so 00:29:03.269 --> 00:29:03.279 align:start position:0% that but just don't don't make it so 00:29:03.279 --> 00:29:04.789 align:start position:0% that but just don't don't make it so cheap<00:29:03.520> that<00:29:03.760> it's<00:29:04.080> you<00:29:04.240> know<00:29:04.399> you're<00:29:04.559> kind<00:29:04.720> of 00:29:04.789 --> 00:29:04.799 align:start position:0% cheap that it's you know you're kind of 00:29:04.799 --> 00:29:06.230 align:start position:0% cheap that it's you know you're kind of shooting<00:29:05.120> yourself<00:29:05.360> in<00:29:05.520> the<00:29:05.600> foot<00:29:05.840> really<00:29:06.159> I 00:29:06.230 --> 00:29:06.240 align:start position:0% shooting yourself in the foot really I 00:29:06.240 --> 00:29:09.269 align:start position:0% shooting yourself in the foot really I guess<00:29:06.399> from<00:29:06.559> from<00:29:06.880> day<00:29:07.120> one<00:29:07.600> right<00:29:08.080> um<00:29:08.960> so<00:29:09.120> that 00:29:09.269 --> 00:29:09.279 align:start position:0% guess from from day one right um so that 00:29:09.279 --> 00:29:10.310 align:start position:0% guess from from day one right um so that would<00:29:09.360> be<00:29:09.520> number<00:29:09.679> one<00:29:09.919> charge<00:29:10.080> them<00:29:10.240> the 00:29:10.310 --> 00:29:10.320 align:start position:0% would be number one charge them the 00:29:10.320 --> 00:29:12.549 align:start position:0% would be number one charge them the right<00:29:10.480> amount<00:29:10.640> of<00:29:10.799> money<00:29:11.039> i<00:29:11.279> think<00:29:11.440> number<00:29:11.679> two 00:29:12.549 --> 00:29:12.559 align:start position:0% right amount of money i think number two 00:29:12.559 --> 00:29:15.029 align:start position:0% right amount of money i think number two is<00:29:13.200> always<00:29:13.840> always<00:29:14.320> add<00:29:14.480> it<00:29:14.720> to<00:29:14.799> your 00:29:15.029 --> 00:29:15.039 align:start position:0% is always always add it to your 00:29:15.039 --> 00:29:18.870 align:start position:0% is always always add it to your proposals<00:29:15.600> of<00:29:15.760> of<00:29:16.080> web<00:29:16.320> design<00:29:16.640> projects<00:29:17.600> so 00:29:18.870 --> 00:29:18.880 align:start position:0% proposals of of web design projects so 00:29:18.880 --> 00:29:20.310 align:start position:0% proposals of of web design projects so um<00:29:18.960> if<00:29:19.120> a<00:29:19.279> client<00:29:19.520> is<00:29:19.679> coming<00:29:19.840> to<00:29:20.000> you<00:29:20.080> and 00:29:20.310 --> 00:29:20.320 align:start position:0% um if a client is coming to you and 00:29:20.320 --> 00:29:21.669 align:start position:0% um if a client is coming to you and you've<00:29:20.480> got<00:29:20.640> to<00:29:20.720> the<00:29:20.880> stage<00:29:21.039> of<00:29:21.200> writing<00:29:21.440> a 00:29:21.669 --> 00:29:21.679 align:start position:0% you've got to the stage of writing a 00:29:21.679 --> 00:29:23.669 align:start position:0% you've got to the stage of writing a proposal<00:29:21.919> for<00:29:22.080> them<00:29:22.320> whatever<00:29:22.640> your<00:29:23.279> process 00:29:23.669 --> 00:29:23.679 align:start position:0% proposal for them whatever your process 00:29:23.679 --> 00:29:26.470 align:start position:0% proposal for them whatever your process looks<00:29:23.919> like<00:29:24.080> for<00:29:24.520> sales<00:29:25.520> it<00:29:25.679> invariably<00:29:26.240> comes 00:29:26.470 --> 00:29:26.480 align:start position:0% looks like for sales it invariably comes 00:29:26.480 --> 00:29:27.909 align:start position:0% looks like for sales it invariably comes to<00:29:26.559> a<00:29:26.720> point<00:29:26.880> where<00:29:27.039> you<00:29:27.200> write<00:29:27.360> a<00:29:27.520> proposal 00:29:27.909 --> 00:29:27.919 align:start position:0% to a point where you write a proposal 00:29:27.919 --> 00:29:31.590 align:start position:0% to a point where you write a proposal for<00:29:28.159> them<00:29:28.880> so<00:29:29.120> in<00:29:29.360> that<00:29:29.799> proposal<00:29:30.799> always<00:29:31.279> add 00:29:31.590 --> 00:29:31.600 align:start position:0% for them so in that proposal always add 00:29:31.600 --> 00:29:32.950 align:start position:0% for them so in that proposal always add a<00:29:31.840> section<00:29:32.159> i<00:29:32.320> mean<00:29:32.399> you<00:29:32.559> might<00:29:32.720> have<00:29:32.799> it 00:29:32.950 --> 00:29:32.960 align:start position:0% a section i mean you might have it 00:29:32.960 --> 00:29:34.549 align:start position:0% a section i mean you might have it templated<00:29:33.520> right<00:29:33.679> but<00:29:33.840> so<00:29:34.000> all<00:29:34.159> in<00:29:34.399> that 00:29:34.549 --> 00:29:34.559 align:start position:0% templated right but so all in that 00:29:34.559 --> 00:29:36.310 align:start position:0% templated right but so all in that template<00:29:35.120> make<00:29:35.360> sure<00:29:35.520> you<00:29:35.679> have<00:29:35.840> a<00:29:36.000> section 00:29:36.310 --> 00:29:36.320 align:start position:0% template make sure you have a section 00:29:36.320 --> 00:29:38.950 align:start position:0% template make sure you have a section for<00:29:37.440> um<00:29:37.760> care<00:29:38.000> plans<00:29:38.240> or<00:29:38.480> supported 00:29:38.950 --> 00:29:38.960 align:start position:0% for um care plans or supported 00:29:38.960 --> 00:29:40.230 align:start position:0% for um care plans or supported maintenance<00:29:39.279> packages<00:29:39.679> or<00:29:39.840> whatever<00:29:40.080> you 00:29:40.230 --> 00:29:40.240 align:start position:0% maintenance packages or whatever you 00:29:40.240 --> 00:29:43.029 align:start position:0% maintenance packages or whatever you want<00:29:40.320> to<00:29:40.480> call<00:29:40.640> it<00:29:41.440> list<00:29:41.760> your<00:29:42.000> plans<00:29:42.640> list<00:29:42.880> the 00:29:43.029 --> 00:29:43.039 align:start position:0% want to call it list your plans list the 00:29:43.039 --> 00:29:45.909 align:start position:0% want to call it list your plans list the prices<00:29:43.279> of<00:29:43.440> each<00:29:43.679> one<00:29:44.640> and<00:29:44.960> and<00:29:45.120> and<00:29:45.600> what's 00:29:45.909 --> 00:29:45.919 align:start position:0% prices of each one and and and what's 00:29:45.919 --> 00:29:47.669 align:start position:0% prices of each one and and and what's included<00:29:46.320> in<00:29:46.480> each<00:29:46.640> one<00:29:46.880> and<00:29:47.039> then<00:29:47.200> when<00:29:47.360> when 00:29:47.669 --> 00:29:47.679 align:start position:0% included in each one and then when when 00:29:47.679 --> 00:29:49.669 align:start position:0% included in each one and then when when you<00:29:47.760> are<00:29:47.919> then<00:29:48.240> presenting<00:29:48.720> that<00:29:49.039> proposal<00:29:49.520> to 00:29:49.669 --> 00:29:49.679 align:start position:0% you are then presenting that proposal to 00:29:49.679 --> 00:29:51.750 align:start position:0% you are then presenting that proposal to the<00:29:49.840> client<00:29:50.080> on<00:29:50.320> a<00:29:50.480> video<00:29:50.720> call<00:29:50.880> or<00:29:51.200> in<00:29:51.440> person 00:29:51.750 --> 00:29:51.760 align:start position:0% the client on a video call or in person 00:29:51.760 --> 00:29:52.510 align:start position:0% the client on a video call or in person or 00:29:52.510 --> 00:29:52.520 align:start position:0% or 00:29:52.520 --> 00:29:55.430 align:start position:0% or whatever<00:29:53.520> spend<00:29:54.240> some<00:29:54.559> time<00:29:54.799> in<00:29:55.039> that<00:29:55.200> during 00:29:55.430 --> 00:29:55.440 align:start position:0% whatever spend some time in that during 00:29:55.440 --> 00:29:57.510 align:start position:0% whatever spend some time in that during that<00:29:55.679> proposal<00:29:56.080> presentation<00:29:56.720> on<00:29:57.200> support 00:29:57.510 --> 00:29:57.520 align:start position:0% that proposal presentation on support 00:29:57.520 --> 00:29:59.750 align:start position:0% that proposal presentation on support and<00:29:57.760> maintenance<00:29:58.240> and<00:29:58.480> explain<00:29:58.799> to<00:29:58.960> them<00:29:59.600> this 00:29:59.750 --> 00:29:59.760 align:start position:0% and maintenance and explain to them this 00:29:59.760 --> 00:30:01.269 align:start position:0% and maintenance and explain to them this is<00:29:59.919> what's<00:30:00.159> included<00:30:00.640> this<00:30:00.799> is<00:30:00.960> how<00:30:01.120> we're 00:30:01.269 --> 00:30:01.279 align:start position:0% is what's included this is how we're 00:30:01.279 --> 00:30:02.549 align:start position:0% is what's included this is how we're going<00:30:01.360> to<00:30:01.440> look<00:30:01.600> after<00:30:01.840> you<00:30:02.080> this<00:30:02.159> is<00:30:02.240> how<00:30:02.399> you 00:30:02.549 --> 00:30:02.559 align:start position:0% going to look after you this is how you 00:30:02.559 --> 00:30:05.110 align:start position:0% going to look after you this is how you can<00:30:02.720> get<00:30:02.799> hold<00:30:03.039> of<00:30:03.200> us<00:30:03.760> this<00:30:04.080> the<00:30:04.640> here<00:30:04.880> are<00:30:04.960> the 00:30:05.110 --> 00:30:05.120 align:start position:0% can get hold of us this the here are the 00:30:05.120 --> 00:30:06.950 align:start position:0% can get hold of us this the here are the plans<00:30:05.360> for<00:30:05.520> you<00:30:05.679> to<00:30:05.760> choose<00:30:06.000> from<00:30:06.320> and<00:30:06.640> and 00:30:06.950 --> 00:30:06.960 align:start position:0% plans for you to choose from and and 00:30:06.960 --> 00:30:09.909 align:start position:0% plans for you to choose from and and here's<00:30:07.279> you<00:30:07.440> know<00:30:08.000> John<00:30:08.480> from<00:30:09.200> you<00:30:09.360> know<00:30:09.600> X 00:30:09.909 --> 00:30:09.919 align:start position:0% here's you know John from you know X 00:30:09.919 --> 00:30:11.590 align:start position:0% here's you know John from you know X company<00:30:10.240> who<00:30:10.480> absolutely<00:30:10.960> loves<00:30:11.120> our<00:30:11.360> support 00:30:11.590 --> 00:30:11.600 align:start position:0% company who absolutely loves our support 00:30:11.600 --> 00:30:12.870 align:start position:0% company who absolutely loves our support service<00:30:11.919> and<00:30:12.080> here's<00:30:12.240> what<00:30:12.399> he<00:30:12.480> said<00:30:12.720> about 00:30:12.870 --> 00:30:12.880 align:start position:0% service and here's what he said about 00:30:12.880 --> 00:30:14.950 align:start position:0% service and here's what he said about that<00:30:13.279> spend<00:30:13.679> time<00:30:13.919> on<00:30:14.080> that<00:30:14.399> now<00:30:14.640> obviously 00:30:14.950 --> 00:30:14.960 align:start position:0% that spend time on that now obviously 00:30:14.960 --> 00:30:17.110 align:start position:0% that spend time on that now obviously you're<00:30:15.120> trying<00:30:15.279> to<00:30:15.360> sell<00:30:15.520> them<00:30:16.159> a<00:30:16.480> new<00:30:16.720> website 00:30:17.110 --> 00:30:17.120 align:start position:0% you're trying to sell them a new website 00:30:17.120 --> 00:30:19.070 align:start position:0% you're trying to sell them a new website so<00:30:17.360> that<00:30:17.600> will<00:30:17.760> form<00:30:18.000> the<00:30:18.240> majority<00:30:18.640> of<00:30:18.799> the 00:30:19.070 --> 00:30:19.080 align:start position:0% so that will form the majority of the 00:30:19.080 --> 00:30:21.190 align:start position:0% so that will form the majority of the presentation<00:30:20.080> but<00:30:20.240> don't<00:30:20.480> miss<00:30:20.720> that<00:30:20.960> support 00:30:21.190 --> 00:30:21.200 align:start position:0% presentation but don't miss that support 00:30:21.200 --> 00:30:22.950 align:start position:0% presentation but don't miss that support and<00:30:21.360> maintenance<00:30:21.760> bit<00:30:22.000> because<00:30:22.159> it's<00:30:22.320> an<00:30:22.559> easy 00:30:22.950 --> 00:30:22.960 align:start position:0% and maintenance bit because it's an easy 00:30:22.960 --> 00:30:25.669 align:start position:0% and maintenance bit because it's an easy part<00:30:23.679> to<00:30:24.000> sell<00:30:24.480> and<00:30:24.720> it's<00:30:24.880> the<00:30:25.120> right<00:30:25.279> time<00:30:25.440> to 00:30:25.669 --> 00:30:25.679 align:start position:0% part to sell and it's the right time to 00:30:25.679 --> 00:30:28.149 align:start position:0% part to sell and it's the right time to sell<00:30:25.840> it<00:30:26.320> and<00:30:26.480> when<00:30:26.720> the<00:30:27.279> uh<00:30:27.520> project<00:30:27.840> comes<00:30:28.000> to 00:30:28.149 --> 00:30:28.159 align:start position:0% sell it and when the uh project comes to 00:30:28.159 --> 00:30:29.669 align:start position:0% sell it and when the uh project comes to an<00:30:28.320> end<00:30:28.480> it's<00:30:28.720> just<00:30:28.960> okay<00:30:29.279> which<00:30:29.440> of<00:30:29.600> the 00:30:29.669 --> 00:30:29.679 align:start position:0% an end it's just okay which of the 00:30:29.679 --> 00:30:30.950 align:start position:0% an end it's just okay which of the packages<00:30:30.000> do<00:30:30.159> you<00:30:30.240> want<00:30:30.320> to<00:30:30.399> select<00:30:30.640> and<00:30:30.799> it's 00:30:30.950 --> 00:30:30.960 align:start position:0% packages do you want to select and it's 00:30:30.960 --> 00:30:31.990 align:start position:0% packages do you want to select and it's not<00:30:31.039> a<00:30:31.200> surprise<00:30:31.440> because<00:30:31.679> you've<00:30:31.840> already 00:30:31.990 --> 00:30:32.000 align:start position:0% not a surprise because you've already 00:30:32.000 --> 00:30:34.070 align:start position:0% not a surprise because you've already talked<00:30:32.240> to<00:30:32.399> them<00:30:32.559> about<00:30:32.799> it<00:30:33.039> so<00:30:33.679> I<00:30:33.919> could 00:30:34.070 --> 00:30:34.080 align:start position:0% talked to them about it so I could 00:30:34.080 --> 00:30:35.830 align:start position:0% talked to them about it so I could probably<00:30:34.240> go<00:30:34.399> on<00:30:34.559> forever<00:30:34.960> John<00:30:35.360> about<00:30:35.600> that 00:30:35.830 --> 00:30:35.840 align:start position:0% probably go on forever John about that 00:30:35.840 --> 00:30:37.990 align:start position:0% probably go on forever John about that but<00:30:36.000> I<00:30:36.159> think<00:30:36.240> they<00:30:36.399> would<00:30:36.480> be<00:30:36.720> my<00:30:36.880> two<00:30:37.200> my<00:30:37.520> two 00:30:37.990 --> 00:30:38.000 align:start position:0% but I think they would be my two my two 00:30:38.000 --> 00:30:39.990 align:start position:0% but I think they would be my two my two uh<00:30:38.240> yeah<00:30:38.559> two<00:30:38.799> main<00:30:39.039> ones<00:30:39.360> really<00:30:39.840> that's 00:30:39.990 --> 00:30:40.000 align:start position:0% uh yeah two main ones really that's 00:30:40.000 --> 00:30:42.230 align:start position:0% uh yeah two main ones really that's quite<00:30:40.240> all<00:30:40.320> right<00:30:40.640> well<00:30:40.880> that<00:30:41.200> leads<00:30:41.440> us<00:30:41.600> up<00:30:41.840> to 00:30:42.230 --> 00:30:42.240 align:start position:0% quite all right well that leads us up to 00:30:42.240 --> 00:30:46.789 align:start position:0% quite all right well that leads us up to talking<00:30:42.640> about<00:30:42.880> Glow<00:30:43.640> itself<00:30:44.640> and<00:30:45.440> what<00:30:45.799> Glow 00:30:46.789 --> 00:30:46.799 align:start position:0% talking about Glow itself and what Glow 00:30:46.799 --> 00:30:49.029 align:start position:0% talking about Glow itself and what Glow offers<00:30:47.279> because<00:30:47.600> I<00:30:48.000> to<00:30:48.240> be<00:30:48.320> honest<00:30:48.640> until<00:30:48.880> you 00:30:49.029 --> 00:30:49.039 align:start position:0% offers because I to be honest until you 00:30:49.039 --> 00:30:50.710 align:start position:0% offers because I to be honest until you reached<00:30:49.279> out<00:30:49.360> to<00:30:49.520> me<00:30:49.760> I<00:30:49.919> hadn't<00:30:50.240> even<00:30:50.399> heard<00:30:50.559> of 00:30:50.710 --> 00:30:50.720 align:start position:0% reached out to me I hadn't even heard of 00:30:50.720 --> 00:30:53.990 align:start position:0% reached out to me I hadn't even heard of you<00:30:51.679> okay<00:30:52.080> so<00:30:52.799> I<00:30:52.960> did<00:30:53.200> do<00:30:53.279> a<00:30:53.440> little<00:30:53.600> research 00:30:53.990 --> 00:30:54.000 align:start position:0% you okay so I did do a little research 00:30:54.000 --> 00:30:55.830 align:start position:0% you okay so I did do a little research down<00:30:54.240> into<00:30:54.480> it<00:30:54.559> and<00:30:54.799> wandered<00:30:55.440> through<00:30:55.600> your 00:30:55.830 --> 00:30:55.840 align:start position:0% down into it and wandered through your 00:30:55.840 --> 00:30:57.269 align:start position:0% down into it and wandered through your website<00:30:56.080> a<00:30:56.240> little<00:30:56.320> bit<00:30:56.399> and<00:30:56.640> I<00:30:56.799> found<00:30:57.039> okay 00:30:57.269 --> 00:30:57.279 align:start position:0% website a little bit and I found okay 00:30:57.279 --> 00:31:00.830 align:start position:0% website a little bit and I found okay it's<00:30:57.520> a<00:30:58.720> a<00:30:59.600> it's<00:30:59.919> a 00:31:00.830 --> 00:31:00.840 align:start position:0% it's a a it's a 00:31:00.840 --> 00:31:04.230 align:start position:0% it's a a it's a WordPress<00:31:01.840> maintenance<00:31:02.559> uh<00:31:03.279> forget<00:31:03.600> the<00:31:03.919> term 00:31:04.230 --> 00:31:04.240 align:start position:0% WordPress maintenance uh forget the term 00:31:04.240 --> 00:31:07.669 align:start position:0% WordPress maintenance uh forget the term platform<00:31:04.799> platform<00:31:05.600> for<00:31:06.080> people<00:31:06.880> agencies<00:31:07.440> or 00:31:07.669 --> 00:31:07.679 align:start position:0% platform platform for people agencies or 00:31:07.679 --> 00:31:09.269 align:start position:0% platform platform for people agencies or whatever<00:31:08.000> managing<00:31:08.399> multiple<00:31:08.799> sites<00:31:09.039> to<00:31:09.200> be 00:31:09.269 --> 00:31:09.279 align:start position:0% whatever managing multiple sites to be 00:31:09.279 --> 00:31:11.510 align:start position:0% whatever managing multiple sites to be able<00:31:09.440> to<00:31:09.520> manage<00:31:09.760> them<00:31:09.919> in<00:31:10.240> one<00:31:10.399> area<00:31:11.120> but<00:31:11.279> you 00:31:11.510 --> 00:31:11.520 align:start position:0% able to manage them in one area but you 00:31:11.520 --> 00:31:13.830 align:start position:0% able to manage them in one area but you have<00:31:11.679> some<00:31:11.919> features<00:31:12.399> that<00:31:12.880> I've<00:31:13.279> never<00:31:13.520> seen 00:31:13.830 --> 00:31:13.840 align:start position:0% have some features that I've never seen 00:31:13.840 --> 00:31:15.590 align:start position:0% have some features that I've never seen from<00:31:14.159> any<00:31:14.320> of<00:31:14.320> the<00:31:14.640> other<00:31:14.880> offerings<00:31:15.440> out 00:31:15.590 --> 00:31:15.600 align:start position:0% from any of the other offerings out 00:31:15.600 --> 00:31:18.789 align:start position:0% from any of the other offerings out there<00:31:16.000> such<00:31:16.240> as<00:31:16.559> WP<00:31:17.039> Manage<00:31:17.440> and<00:31:17.840> there's<00:31:18.640> a 00:31:18.789 --> 00:31:18.799 align:start position:0% there such as WP Manage and there's a 00:31:18.799 --> 00:31:20.710 align:start position:0% there such as WP Manage and there's a dozen<00:31:19.039> or<00:31:19.279> more<00:31:19.440> of<00:31:19.600> them<00:31:19.760> doing<00:31:20.080> this<00:31:20.480> yeah 00:31:20.710 --> 00:31:20.720 align:start position:0% dozen or more of them doing this yeah 00:31:20.720 --> 00:31:22.630 align:start position:0% dozen or more of them doing this yeah there's<00:31:20.960> a<00:31:21.039> few<00:31:21.200> these<00:31:21.440> days<00:31:21.760> yeah<00:31:22.000> well<00:31:22.480> I 00:31:22.630 --> 00:31:22.640 align:start position:0% there's a few these days yeah well I 00:31:22.640 --> 00:31:24.310 align:start position:0% there's a few these days yeah well I I've<00:31:22.880> seen<00:31:23.120> a<00:31:23.279> lot<00:31:23.360> of<00:31:23.440> them<00:31:23.520> come<00:31:23.679> and<00:31:23.919> go<00:31:24.159> over 00:31:24.310 --> 00:31:24.320 align:start position:0% I've seen a lot of them come and go over 00:31:24.320 --> 00:31:27.750 align:start position:0% I've seen a lot of them come and go over the<00:31:24.559> years<00:31:24.799> um<00:31:25.600> yes<00:31:25.919> true<00:31:26.240> true<00:31:26.880> as<00:31:27.039> well<00:31:27.360> yeah 00:31:27.750 --> 00:31:27.760 align:start position:0% the years um yes true true as well yeah 00:31:27.760 --> 00:31:29.590 align:start position:0% the years um yes true true as well yeah but<00:31:27.919> you've<00:31:28.159> got<00:31:28.480> you've<00:31:28.799> got<00:31:28.880> options<00:31:29.279> here 00:31:29.590 --> 00:31:29.600 align:start position:0% but you've got you've got options here 00:31:29.600 --> 00:31:32.230 align:start position:0% but you've got you've got options here such<00:31:29.840> as<00:31:30.399> a<00:31:30.640> support<00:31:31.039> ticket<00:31:31.440> service<00:31:32.080> you 00:31:32.230 --> 00:31:32.240 align:start position:0% such as a support ticket service you 00:31:32.240 --> 00:31:35.750 align:start position:0% such as a support ticket service you know<00:31:32.480> client<00:31:32.960> reports<00:31:33.600> backups<00:31:34.559> um<00:31:35.200> uptime 00:31:35.750 --> 00:31:35.760 align:start position:0% know client reports backups um uptime 00:31:35.760 --> 00:31:39.110 align:start position:0% know client reports backups um uptime reports<00:31:36.399> you<00:31:36.559> know<00:31:36.840> timeline<00:31:37.840> multiple<00:31:38.320> sites 00:31:39.110 --> 00:31:39.120 align:start position:0% reports you know timeline multiple sites 00:31:39.120 --> 00:31:40.789 align:start position:0% reports you know timeline multiple sites uh 00:31:40.789 --> 00:31:40.799 align:start position:0% uh 00:31:40.799 --> 00:31:42.630 align:start position:0% uh uh<00:31:40.960> team<00:31:41.279> there<00:31:41.440> was<00:31:41.600> another<00:31:42.000> couple<00:31:42.240> items 00:31:42.630 --> 00:31:42.640 align:start position:0% uh team there was another couple items 00:31:42.640 --> 00:31:45.269 align:start position:0% uh team there was another couple items in<00:31:42.799> there<00:31:42.960> that<00:31:43.200> I<00:31:43.440> thought<00:31:43.600> I<00:31:43.919> saw<00:31:44.399> such<00:31:44.720> as 00:31:45.269 --> 00:31:45.279 align:start position:0% in there that I thought I saw such as 00:31:45.279 --> 00:31:47.909 align:start position:0% in there that I thought I saw such as some<00:31:45.919> stats<00:31:46.320> and<00:31:46.559> other<00:31:46.720> things<00:31:47.039> so<00:31:47.440> tell<00:31:47.600> us<00:31:47.760> a 00:31:47.909 --> 00:31:47.919 align:start position:0% some stats and other things so tell us a 00:31:47.919 --> 00:31:50.630 align:start position:0% some stats and other things so tell us a little<00:31:48.000> bit<00:31:48.159> about<00:31:48.559> Glow<00:31:49.200> and<00:31:50.080> what<00:31:50.399> your 00:31:50.630 --> 00:31:50.640 align:start position:0% little bit about Glow and what your 00:31:50.640 --> 00:31:53.269 align:start position:0% little bit about Glow and what your offerings<00:31:51.039> are<00:31:51.200> from<00:31:51.360> that 00:31:53.269 --> 00:31:53.279 align:start position:0% offerings are from that 00:31:53.279 --> 00:31:56.389 align:start position:0% offerings are from that yeah<00:31:53.600> sure<00:31:53.840> so<00:31:54.080> so<00:31:54.480> um<00:31:54.960> I<00:31:55.200> I<00:31:55.519> briefly<00:31:56.080> mentioned 00:31:56.389 --> 00:31:56.399 align:start position:0% yeah sure so so um I I briefly mentioned 00:31:56.399 --> 00:31:58.389 align:start position:0% yeah sure so so um I I briefly mentioned at<00:31:56.640> the<00:31:56.799> start<00:31:57.039> how<00:31:57.279> how<00:31:57.519> Glow<00:31:58.000> came<00:31:58.159> about 00:31:58.389 --> 00:31:58.399 align:start position:0% at the start how how Glow came about 00:31:58.399 --> 00:32:00.630 align:start position:0% at the start how how Glow came about without<00:31:58.720> adding<00:31:59.200> too<00:31:59.440> much<00:31:59.840> detail<00:32:00.240> at<00:32:00.480> that 00:32:00.630 --> 00:32:00.640 align:start position:0% without adding too much detail at that 00:32:00.640 --> 00:32:03.190 align:start position:0% without adding too much detail at that point<00:32:00.880> but<00:32:01.919> um<00:32:02.159> just<00:32:02.320> to<00:32:02.480> put<00:32:02.640> a<00:32:02.799> kind<00:32:02.880> of<00:32:02.960> a<00:32:03.120> bit 00:32:03.190 --> 00:32:03.200 align:start position:0% point but um just to put a kind of a bit 00:32:03.200 --> 00:32:05.509 align:start position:0% point but um just to put a kind of a bit of<00:32:03.279> a<00:32:03.519> story<00:32:03.919> on<00:32:04.159> it<00:32:04.480> so<00:32:04.720> when<00:32:04.960> I<00:32:05.120> was<00:32:05.279> running 00:32:05.509 --> 00:32:05.519 align:start position:0% of a story on it so when I was running 00:32:05.519 --> 00:32:09.310 align:start position:0% of a story on it so when I was running my<00:32:05.760> agency<00:32:06.480> in<00:32:06.960> uh<00:32:07.120> in<00:32:07.279> the<00:32:07.799> UK 00:32:09.310 --> 00:32:09.320 align:start position:0% my agency in uh in the UK 00:32:09.320 --> 00:32:12.149 align:start position:0% my agency in uh in the UK um<00:32:10.320> we<00:32:10.799> had<00:32:11.039> diff<00:32:11.360> different<00:32:11.600> systems<00:32:11.919> coming 00:32:12.149 --> 00:32:12.159 align:start position:0% um we had diff different systems coming 00:32:12.159 --> 00:32:13.590 align:start position:0% um we had diff different systems coming back<00:32:12.320> to<00:32:12.480> systems<00:32:12.799> we<00:32:12.960> had<00:32:13.039> different<00:32:13.279> systems 00:32:13.590 --> 00:32:13.600 align:start position:0% back to systems we had different systems 00:32:13.600 --> 00:32:15.430 align:start position:0% back to systems we had different systems in<00:32:13.760> place<00:32:14.000> for<00:32:14.240> for<00:32:14.559> handling<00:32:14.960> support<00:32:15.200> and 00:32:15.430 --> 00:32:15.440 align:start position:0% in place for for handling support and 00:32:15.440 --> 00:32:18.470 align:start position:0% in place for for handling support and maintenance<00:32:15.919> so<00:32:17.200> um<00:32:17.519> with<00:32:17.760> every<00:32:18.000> supporter 00:32:18.470 --> 00:32:18.480 align:start position:0% maintenance so um with every supporter 00:32:18.480 --> 00:32:21.110 align:start position:0% maintenance so um with every supporter maintenance<00:32:19.080> package<00:32:20.080> as<00:32:20.320> the<00:32:20.480> name<00:32:20.640> suggests 00:32:21.110 --> 00:32:21.120 align:start position:0% maintenance package as the name suggests 00:32:21.120 --> 00:32:22.389 align:start position:0% maintenance package as the name suggests you've<00:32:21.360> got<00:32:21.440> the<00:32:21.600> support<00:32:21.840> element<00:32:22.159> and 00:32:22.389 --> 00:32:22.399 align:start position:0% you've got the support element and 00:32:22.399 --> 00:32:23.830 align:start position:0% you've got the support element and you've<00:32:22.559> got<00:32:22.640> the<00:32:22.799> maintenance<00:32:23.200> element<00:32:23.600> right 00:32:23.830 --> 00:32:23.840 align:start position:0% you've got the maintenance element right 00:32:23.840 --> 00:32:25.430 align:start position:0% you've got the maintenance element right so<00:32:23.919> you've<00:32:24.080> got<00:32:24.159> the<00:32:24.320> support<00:32:24.559> bit<00:32:24.799> is<00:32:25.039> clients 00:32:25.430 --> 00:32:25.440 align:start position:0% so you've got the support bit is clients 00:32:25.440 --> 00:32:27.909 align:start position:0% so you've got the support bit is clients reaching<00:32:25.760> out<00:32:25.840> and<00:32:26.080> saying<00:32:26.240> "Hey<00:32:26.679> Phil<00:32:27.679> the 00:32:27.909 --> 00:32:27.919 align:start position:0% reaching out and saying "Hey Phil the 00:32:27.919 --> 00:32:29.590 align:start position:0% reaching out and saying "Hey Phil the contact<00:32:28.159> form's<00:32:28.559> broken<00:32:28.799> on<00:32:29.039> our<00:32:29.200> website<00:32:29.519> we 00:32:29.590 --> 00:32:29.600 align:start position:0% contact form's broken on our website we 00:32:29.600 --> 00:32:32.230 align:start position:0% contact form's broken on our website we need<00:32:29.679> a<00:32:29.919> fixing<00:32:30.320> please."<00:32:30.640> Or<00:32:31.200> "John's<00:32:32.000> just 00:32:32.230 --> 00:32:32.240 align:start position:0% need a fixing please." Or "John's just 00:32:32.240 --> 00:32:34.470 align:start position:0% need a fixing please." Or "John's just joined<00:32:32.559> our<00:32:32.799> team<00:32:33.600> here's<00:32:33.840> his<00:32:34.000> headsh<00:32:34.240> shot 00:32:34.470 --> 00:32:34.480 align:start position:0% joined our team here's his headsh shot 00:32:34.480 --> 00:32:37.029 align:start position:0% joined our team here's his headsh shot and<00:32:34.559> his<00:32:34.720> bio<00:32:35.679> please<00:32:35.919> add<00:32:36.159> him<00:32:36.399> to<00:32:36.559> the<00:32:36.720> about 00:32:37.029 --> 00:32:37.039 align:start position:0% and his bio please add him to the about 00:32:37.039 --> 00:32:39.350 align:start position:0% and his bio please add him to the about us<00:32:37.279> page."<00:32:37.600> Or<00:32:38.159> whatever<00:32:38.559> those<00:32:38.799> fixes<00:32:39.120> and 00:32:39.350 --> 00:32:39.360 align:start position:0% us page." Or whatever those fixes and 00:32:39.360 --> 00:32:40.950 align:start position:0% us page." Or whatever those fixes and content<00:32:39.679> changes<00:32:40.080> might<00:32:40.240> be<00:32:40.480> you've<00:32:40.640> got<00:32:40.720> the 00:32:40.950 --> 00:32:40.960 align:start position:0% content changes might be you've got the 00:32:40.960 --> 00:32:43.029 align:start position:0% content changes might be you've got the support<00:32:41.200> element<00:32:42.080> that<00:32:42.399> you're<00:32:42.559> charging<00:32:42.880> the 00:32:43.029 --> 00:32:43.039 align:start position:0% support element that you're charging the 00:32:43.039 --> 00:32:44.470 align:start position:0% support element that you're charging the client<00:32:43.200> for<00:32:43.600> and<00:32:43.840> then<00:32:44.000> you've<00:32:44.159> got<00:32:44.240> the 00:32:44.470 --> 00:32:44.480 align:start position:0% client for and then you've got the 00:32:44.480 --> 00:32:45.669 align:start position:0% client for and then you've got the maintenance<00:32:44.880> element<00:32:45.200> where<00:32:45.440> you're 00:32:45.669 --> 00:32:45.679 align:start position:0% maintenance element where you're 00:32:45.679 --> 00:32:47.190 align:start position:0% maintenance element where you're updating<00:32:46.080> the<00:32:46.240> plugins<00:32:46.559> and<00:32:46.720> you're<00:32:46.960> taking 00:32:47.190 --> 00:32:47.200 align:start position:0% updating the plugins and you're taking 00:32:47.200 --> 00:32:48.950 align:start position:0% updating the plugins and you're taking backups<00:32:47.679> every<00:32:47.840> day<00:32:48.000> and<00:32:48.240> you're<00:32:48.480> monitoring 00:32:48.950 --> 00:32:48.960 align:start position:0% backups every day and you're monitoring 00:32:48.960 --> 00:32:50.630 align:start position:0% backups every day and you're monitoring uptime<00:32:49.440> or<00:32:49.840> you<00:32:49.919> know<00:32:50.080> whatever<00:32:50.399> that 00:32:50.630 --> 00:32:50.640 align:start position:0% uptime or you know whatever that 00:32:50.640 --> 00:32:53.190 align:start position:0% uptime or you know whatever that whatever<00:32:50.960> that<00:32:51.440> might<00:32:51.720> be<00:32:52.720> and<00:32:52.880> then<00:32:53.039> the 00:32:53.190 --> 00:32:53.200 align:start position:0% whatever that might be and then the 00:32:53.200 --> 00:32:55.190 align:start position:0% whatever that might be and then the third<00:32:53.440> element<00:32:53.919> is<00:32:54.159> the<00:32:54.399> reporting<00:32:54.880> yeah 00:32:55.190 --> 00:32:55.200 align:start position:0% third element is the reporting yeah 00:32:55.200 --> 00:32:56.789 align:start position:0% third element is the reporting yeah you're<00:32:55.440> showing<00:32:55.679> the<00:32:55.840> client<00:32:56.240> you<00:32:56.399> know<00:32:56.559> for 00:32:56.789 --> 00:32:56.799 align:start position:0% you're showing the client you know for 00:32:56.799 --> 00:32:58.470 align:start position:0% you're showing the client you know for that<00:32:57.120> $100<00:32:57.679> a<00:32:57.840> month<00:32:57.919> that<00:32:58.159> you're<00:32:58.320> spending 00:32:58.470 --> 00:32:58.480 align:start position:0% that $100 a month that you're spending 00:32:58.480 --> 00:33:00.470 align:start position:0% that $100 a month that you're spending with<00:32:58.640> us<00:32:58.799> on<00:32:58.960> sport<00:32:59.120> and<00:32:59.279> maintenance<00:33:00.159> here's 00:33:00.470 --> 00:33:00.480 align:start position:0% with us on sport and maintenance here's 00:33:00.480 --> 00:33:02.070 align:start position:0% with us on sport and maintenance here's all<00:33:00.640> the<00:33:00.799> stuff<00:33:00.960> that<00:33:01.120> we're<00:33:01.360> doing<00:33:01.679> Mr<00:33:01.919> and 00:33:02.070 --> 00:33:02.080 align:start position:0% all the stuff that we're doing Mr and 00:33:02.080 --> 00:33:03.669 align:start position:0% all the stuff that we're doing Mr and Mrs<00:33:02.320> clients<00:33:02.720> here's<00:33:02.880> all<00:33:03.039> the<00:33:03.200> value<00:33:03.440> that 00:33:03.669 --> 00:33:03.679 align:start position:0% Mrs clients here's all the value that 00:33:03.679 --> 00:33:06.789 align:start position:0% Mrs clients here's all the value that you're<00:33:03.919> getting<00:33:04.159> for<00:33:04.320> that<00:33:04.559> $100<00:33:05.919> uh<00:33:06.480> every 00:33:06.789 --> 00:33:06.799 align:start position:0% you're getting for that $100 uh every 00:33:06.799 --> 00:33:08.789 align:start position:0% you're getting for that $100 uh every month<00:33:07.279> and<00:33:07.440> we<00:33:07.679> just<00:33:07.840> had<00:33:08.159> we<00:33:08.480> just<00:33:08.640> had 00:33:08.789 --> 00:33:08.799 align:start position:0% month and we just had we just had 00:33:08.799 --> 00:33:10.470 align:start position:0% month and we just had we just had everything<00:33:09.120> disjointed<00:33:09.760> we<00:33:10.000> were<00:33:10.240> trying<00:33:10.320> to 00:33:10.470 --> 00:33:10.480 align:start position:0% everything disjointed we were trying to 00:33:10.480 --> 00:33:12.470 align:start position:0% everything disjointed we were trying to handle<00:33:10.799> support<00:33:11.039> requests<00:33:11.440> on<00:33:11.600> email<00:33:12.159> which 00:33:12.470 --> 00:33:12.480 align:start position:0% handle support requests on email which 00:33:12.480 --> 00:33:14.070 align:start position:0% handle support requests on email which works<00:33:12.720> to<00:33:12.880> a<00:33:13.120> point<00:33:13.360> if<00:33:13.519> you've<00:33:13.679> got<00:33:13.760> a<00:33:13.919> few 00:33:14.070 --> 00:33:14.080 align:start position:0% works to a point if you've got a few 00:33:14.080 --> 00:33:15.909 align:start position:0% works to a point if you've got a few clients<00:33:14.399> you<00:33:14.559> can<00:33:14.640> do<00:33:14.720> it<00:33:14.880> on<00:33:15.039> email<00:33:15.600> as<00:33:15.840> soon 00:33:15.909 --> 00:33:15.919 align:start position:0% clients you can do it on email as soon 00:33:15.919 --> 00:33:17.750 align:start position:0% clients you can do it on email as soon as<00:33:16.080> you<00:33:16.240> get<00:33:16.399> over<00:33:16.960> certainly<00:33:17.279> into<00:33:17.519> double 00:33:17.750 --> 00:33:17.760 align:start position:0% as you get over certainly into double 00:33:17.760 --> 00:33:20.149 align:start position:0% as you get over certainly into double figures<00:33:18.720> you<00:33:18.960> need<00:33:19.279> some<00:33:19.440> kind<00:33:19.600> of<00:33:19.679> ticketing 00:33:20.149 --> 00:33:20.159 align:start position:0% figures you need some kind of ticketing 00:33:20.159 --> 00:33:21.750 align:start position:0% figures you need some kind of ticketing system<00:33:20.320> to<00:33:20.559> help<00:33:20.640> you<00:33:20.799> do<00:33:20.880> that<00:33:21.120> better<00:33:21.519> even 00:33:21.750 --> 00:33:21.760 align:start position:0% system to help you do that better even 00:33:21.760 --> 00:33:23.430 align:start position:0% system to help you do that better even more<00:33:21.919> so<00:33:22.080> if<00:33:22.240> you've<00:33:22.399> got<00:33:22.399> a<00:33:22.559> team<00:33:22.720> of<00:33:22.880> people 00:33:23.430 --> 00:33:23.440 align:start position:0% more so if you've got a team of people 00:33:23.440 --> 00:33:25.350 align:start position:0% more so if you've got a team of people email's<00:33:23.919> an<00:33:24.080> absolute<00:33:24.399> disaster<00:33:25.120> that's 00:33:25.350 --> 00:33:25.360 align:start position:0% email's an absolute disaster that's 00:33:25.360 --> 00:33:27.430 align:start position:0% email's an absolute disaster that's exactly<00:33:25.679> why<00:33:25.919> ticket<00:33:26.240> systems<00:33:26.559> exist<00:33:27.120> uh<00:33:27.279> in 00:33:27.430 --> 00:33:27.440 align:start position:0% exactly why ticket systems exist uh in 00:33:27.440 --> 00:33:30.789 align:start position:0% exactly why ticket systems exist uh in the<00:33:27.519> first<00:33:27.679> place<00:33:28.320> um<00:33:29.200> and<00:33:29.919> just<00:33:30.080> to<00:33:30.320> labor<00:33:30.640> the 00:33:30.789 --> 00:33:30.799 align:start position:0% the first place um and just to labor the 00:33:30.799 --> 00:33:33.269 align:start position:0% the first place um and just to labor the point<00:33:31.039> I<00:33:31.200> guess<00:33:31.360> a<00:33:31.600> bit<00:33:31.760> on<00:33:31.919> the<00:33:32.159> support<00:33:32.480> side 00:33:33.269 --> 00:33:33.279 align:start position:0% point I guess a bit on the support side 00:33:33.279 --> 00:33:35.190 align:start position:0% point I guess a bit on the support side that<00:33:33.600> is<00:33:33.679> the<00:33:34.000> most<00:33:34.240> important<00:33:34.640> part<00:33:34.799> of<00:33:34.960> this 00:33:35.190 --> 00:33:35.200 align:start position:0% that is the most important part of this 00:33:35.200 --> 00:33:36.630 align:start position:0% that is the most important part of this service<00:33:35.440> that<00:33:35.679> you're<00:33:35.840> providing<00:33:36.240> to<00:33:36.399> the 00:33:36.630 --> 00:33:36.640 align:start position:0% service that you're providing to the 00:33:36.640 --> 00:33:39.870 align:start position:0% service that you're providing to the client<00:33:37.120> by<00:33:37.600> a<00:33:37.840> distance<00:33:38.799> when<00:33:39.120> you 00:33:39.870 --> 00:33:39.880 align:start position:0% client by a distance when you 00:33:39.880 --> 00:33:42.950 align:start position:0% client by a distance when you consider<00:33:40.880> client<00:33:41.240> retention<00:33:42.240> so<00:33:42.399> if<00:33:42.640> you<00:33:42.799> want 00:33:42.950 --> 00:33:42.960 align:start position:0% consider client retention so if you want 00:33:42.960 --> 00:33:45.190 align:start position:0% consider client retention so if you want your<00:33:43.279> client<00:33:43.679> to<00:33:44.000> remain<00:33:44.320> a<00:33:44.559> client<00:33:44.880> for<00:33:45.039> a 00:33:45.190 --> 00:33:45.200 align:start position:0% your client to remain a client for a 00:33:45.200 --> 00:33:47.269 align:start position:0% your client to remain a client for a long<00:33:45.440> time<00:33:46.080> you<00:33:46.320> better<00:33:46.640> do<00:33:46.720> a<00:33:46.960> really<00:33:47.120> good 00:33:47.269 --> 00:33:47.279 align:start position:0% long time you better do a really good 00:33:47.279 --> 00:33:49.110 align:start position:0% long time you better do a really good job<00:33:47.440> of<00:33:47.600> providing<00:33:48.080> support<00:33:48.399> to<00:33:48.640> them<00:33:48.880> when 00:33:49.110 --> 00:33:49.120 align:start position:0% job of providing support to them when 00:33:49.120 --> 00:33:51.830 align:start position:0% job of providing support to them when they<00:33:49.279> need<00:33:49.440> it<00:33:49.919> right<00:33:50.399> um<00:33:51.039> every<00:33:51.360> client<00:33:51.679> in 00:33:51.830 --> 00:33:51.840 align:start position:0% they need it right um every client in 00:33:51.840 --> 00:33:53.269 align:start position:0% they need it right um every client in the<00:33:52.000> world<00:33:52.240> understands<00:33:52.720> the<00:33:52.960> difference 00:33:53.269 --> 00:33:53.279 align:start position:0% the world understands the difference 00:33:53.279 --> 00:33:55.509 align:start position:0% the world understands the difference between<00:33:53.679> good<00:33:53.919> support<00:33:54.320> and<00:33:54.559> bad<00:33:54.880> support 00:33:55.509 --> 00:33:55.519 align:start position:0% between good support and bad support 00:33:55.519 --> 00:33:57.430 align:start position:0% between good support and bad support yeah<00:33:56.000> oh<00:33:56.159> yeah<00:33:56.399> if<00:33:56.559> the<00:33:56.720> support<00:33:56.960> is<00:33:57.200> really 00:33:57.430 --> 00:33:57.440 align:start position:0% yeah oh yeah if the support is really 00:33:57.440 --> 00:33:59.350 align:start position:0% yeah oh yeah if the support is really good<00:33:57.840> yeah<00:33:58.080> if<00:33:58.320> the<00:33:58.480> support's<00:33:58.799> really<00:33:59.039> good 00:33:59.350 --> 00:33:59.360 align:start position:0% good yeah if the support's really good 00:33:59.360 --> 00:34:00.710 align:start position:0% good yeah if the support's really good they're<00:33:59.600> getting<00:33:59.840> fast<00:34:00.080> responses<00:34:00.559> the 00:34:00.710 --> 00:34:00.720 align:start position:0% they're getting fast responses the 00:34:00.720 --> 00:34:03.190 align:start position:0% they're getting fast responses the team's<00:34:01.039> empathetic<00:34:01.440> in<00:34:01.679> replying<00:34:02.080> to<00:34:02.240> you 00:34:03.190 --> 00:34:03.200 align:start position:0% team's empathetic in replying to you 00:34:03.200 --> 00:34:04.870 align:start position:0% team's empathetic in replying to you you're<00:34:03.679> you're<00:34:04.000> not<00:34:04.159> going<00:34:04.240> to<00:34:04.320> leave<00:34:04.559> yeah<00:34:04.799> as 00:34:04.870 --> 00:34:04.880 align:start position:0% you're you're not going to leave yeah as 00:34:04.880 --> 00:34:06.070 align:start position:0% you're you're not going to leave yeah as a<00:34:05.039> client<00:34:05.279> you<00:34:05.360> wouldn't<00:34:05.519> leave<00:34:05.760> there's<00:34:05.919> no 00:34:06.070 --> 00:34:06.080 align:start position:0% a client you wouldn't leave there's no 00:34:06.080 --> 00:34:07.830 align:start position:0% a client you wouldn't leave there's no reason<00:34:06.159> for<00:34:06.320> you<00:34:06.399> to<00:34:06.559> leave<00:34:07.200> if<00:34:07.360> you<00:34:07.519> if<00:34:07.679> the 00:34:07.830 --> 00:34:07.840 align:start position:0% reason for you to leave if you if the 00:34:07.840 --> 00:34:09.750 align:start position:0% reason for you to leave if you if the support's<00:34:08.240> really<00:34:08.560> bad<00:34:09.040> and<00:34:09.280> you<00:34:09.440> can't<00:34:09.599> get<00:34:09.679> a 00:34:09.750 --> 00:34:09.760 align:start position:0% support's really bad and you can't get a 00:34:09.760 --> 00:34:11.190 align:start position:0% support's really bad and you can't get a hold<00:34:09.919> of<00:34:10.000> the<00:34:10.159> agency<00:34:10.399> or<00:34:10.639> they<00:34:10.800> don't<00:34:10.960> reply 00:34:11.190 --> 00:34:11.200 align:start position:0% hold of the agency or they don't reply 00:34:11.200 --> 00:34:12.790 align:start position:0% hold of the agency or they don't reply for<00:34:11.359> a<00:34:11.440> week<00:34:11.599> or<00:34:11.760> they're<00:34:11.919> really<00:34:12.159> slow<00:34:12.480> or 00:34:12.790 --> 00:34:12.800 align:start position:0% for a week or they're really slow or 00:34:12.800 --> 00:34:14.669 align:start position:0% for a week or they're really slow or they<00:34:13.040> don't<00:34:13.119> answer<00:34:13.359> your<00:34:13.599> request 00:34:14.669 --> 00:34:14.679 align:start position:0% they don't answer your request 00:34:14.679 --> 00:34:18.149 align:start position:0% they don't answer your request properly<00:34:15.679> it<00:34:16.000> doesn't<00:34:16.320> matter<00:34:16.800> how<00:34:17.119> good<00:34:17.839> that 00:34:18.149 --> 00:34:18.159 align:start position:0% properly it doesn't matter how good that 00:34:18.159 --> 00:34:21.310 align:start position:0% properly it doesn't matter how good that agency<00:34:18.639> is<00:34:19.119> at<00:34:19.359> updating<00:34:19.919> plugins<00:34:20.560> and<00:34:20.879> taking 00:34:21.310 --> 00:34:21.320 align:start position:0% agency is at updating plugins and taking 00:34:21.320 --> 00:34:23.669 align:start position:0% agency is at updating plugins and taking backups<00:34:22.320> none<00:34:22.480> of<00:34:22.639> that<00:34:22.800> matters<00:34:23.119> because<00:34:23.359> the 00:34:23.669 --> 00:34:23.679 align:start position:0% backups none of that matters because the 00:34:23.679 --> 00:34:26.190 align:start position:0% backups none of that matters because the support<00:34:24.000> quality<00:34:24.399> is<00:34:24.639> so<00:34:24.800> bad<00:34:25.200> so<00:34:25.359> the<00:34:25.520> client 00:34:26.190 --> 00:34:26.200 align:start position:0% support quality is so bad so the client 00:34:26.200 --> 00:34:29.349 align:start position:0% support quality is so bad so the client leaves<00:34:27.200> so<00:34:27.919> when<00:34:28.159> we<00:34:28.399> were<00:34:28.560> obviously<00:34:29.040> running 00:34:29.349 --> 00:34:29.359 align:start position:0% leaves so when we were obviously running 00:34:29.359 --> 00:34:30.869 align:start position:0% leaves so when we were obviously running you<00:34:29.440> know<00:34:29.520> when<00:34:29.679> I<00:34:29.839> was<00:34:29.919> running<00:34:30.079> my<00:34:30.240> agency<00:34:30.720> we 00:34:30.869 --> 00:34:30.879 align:start position:0% you know when I was running my agency we 00:34:30.879 --> 00:34:32.950 align:start position:0% you know when I was running my agency we were<00:34:30.960> analyzing<00:34:31.440> all<00:34:31.599> of<00:34:31.760> that<00:34:32.480> we<00:34:32.639> realized 00:34:32.950 --> 00:34:32.960 align:start position:0% were analyzing all of that we realized 00:34:32.960 --> 00:34:34.310 align:start position:0% were analyzing all of that we realized that<00:34:33.119> we<00:34:33.280> couldn't<00:34:33.440> stay<00:34:33.599> with<00:34:33.760> email<00:34:34.000> forever 00:34:34.310 --> 00:34:34.320 align:start position:0% that we couldn't stay with email forever 00:34:34.320 --> 00:34:35.750 align:start position:0% that we couldn't stay with email forever to<00:34:34.480> handle<00:34:34.720> support<00:34:34.879> requests<00:34:35.200> so<00:34:35.359> we<00:34:35.440> got<00:34:35.520> a 00:34:35.750 --> 00:34:35.760 align:start position:0% to handle support requests so we got a 00:34:35.760 --> 00:34:37.349 align:start position:0% to handle support requests so we got a support<00:34:36.000> ticket<00:34:36.320> system<00:34:36.639> was<00:34:36.800> it<00:34:36.960> was<00:34:37.119> it<00:34:37.280> was 00:34:37.349 --> 00:34:37.359 align:start position:0% support ticket system was it was it was 00:34:37.359 --> 00:34:38.629 align:start position:0% support ticket system was it was it was called<00:34:37.520> Fresh<00:34:37.839> Desk<00:34:38.159> actually<00:34:38.399> you've 00:34:38.629 --> 00:34:38.639 align:start position:0% called Fresh Desk actually you've 00:34:38.639 --> 00:34:41.030 align:start position:0% called Fresh Desk actually you've probably<00:34:38.720> heard<00:34:39.119> i<00:34:39.280> remember<00:34:39.919> that<00:34:40.079> one<00:34:40.800> mult 00:34:41.030 --> 00:34:41.040 align:start position:0% probably heard i remember that one mult 00:34:41.040 --> 00:34:42.710 align:start position:0% probably heard i remember that one mult multi-million<00:34:41.679> dollar<00:34:42.000> company<00:34:42.399> it's<00:34:42.560> an 00:34:42.710 --> 00:34:42.720 align:start position:0% multi-million dollar company it's an 00:34:42.720 --> 00:34:44.710 align:start position:0% multi-million dollar company it's an amazing<00:34:42.960> ticket<00:34:43.280> system<00:34:44.079> so<00:34:44.240> we<00:34:44.399> were<00:34:44.560> using 00:34:44.710 --> 00:34:44.720 align:start position:0% amazing ticket system so we were using 00:34:44.720 --> 00:34:47.109 align:start position:0% amazing ticket system so we were using that<00:34:44.879> and<00:34:45.119> we<00:34:45.280> were<00:34:45.440> using<00:34:46.000> uh<00:34:46.240> manage<00:34:46.639> WP 00:34:47.109 --> 00:34:47.119 align:start position:0% that and we were using uh manage WP 00:34:47.119 --> 00:34:48.790 align:start position:0% that and we were using uh manage WP which<00:34:47.280> you<00:34:47.440> mentioned<00:34:47.760> before<00:34:48.159> um<00:34:48.480> they<00:34:48.720> were 00:34:48.790 --> 00:34:48.800 align:start position:0% which you mentioned before um they were 00:34:48.800 --> 00:34:50.310 align:start position:0% which you mentioned before um they were the<00:34:49.040> first<00:34:49.200> in<00:34:49.359> this<00:34:49.599> space<00:34:49.760> of<00:34:49.919> WordPress 00:34:50.310 --> 00:34:50.320 align:start position:0% the first in this space of WordPress 00:34:50.320 --> 00:34:51.589 align:start position:0% the first in this space of WordPress management<00:34:50.639> tools<00:34:50.879> they<00:34:51.119> got<00:34:51.200> purchased<00:34:51.440> by 00:34:51.589 --> 00:34:51.599 align:start position:0% management tools they got purchased by 00:34:51.599 --> 00:34:54.629 align:start position:0% management tools they got purchased by GoDaddy<00:34:52.079> a<00:34:52.240> few<00:34:52.399> years<00:34:52.480> ago<00:34:53.599> um<00:34:54.079> and<00:34:54.240> that<00:34:54.480> was 00:34:54.629 --> 00:34:54.639 align:start position:0% GoDaddy a few years ago um and that was 00:34:54.639 --> 00:34:56.869 align:start position:0% GoDaddy a few years ago um and that was great<00:34:54.960> you<00:34:55.040> know<00:34:55.200> it<00:34:55.359> was<00:34:55.520> great<00:34:55.839> for<00:34:56.000> a<00:34:56.320> time 00:34:56.869 --> 00:34:56.879 align:start position:0% great you know it was great for a time 00:34:56.879 --> 00:34:58.470 align:start position:0% great you know it was great for a time um<00:34:57.200> it<00:34:57.359> helped<00:34:57.599> you<00:34:57.760> know<00:34:57.839> when<00:34:58.079> going<00:34:58.240> from 00:34:58.470 --> 00:34:58.480 align:start position:0% um it helped you know when going from 00:34:58.480 --> 00:35:00.390 align:start position:0% um it helped you know when going from nothing<00:34:58.720> to<00:34:58.960> using<00:34:59.200> manage<00:34:59.520> WP<00:34:59.839> was<00:35:00.000> very<00:35:00.240> was 00:35:00.390 --> 00:35:00.400 align:start position:0% nothing to using manage WP was very was 00:35:00.400 --> 00:35:02.630 align:start position:0% nothing to using manage WP was very was very<00:35:00.640> good<00:35:01.280> but<00:35:01.520> we<00:35:01.760> still<00:35:02.000> had<00:35:02.320> things 00:35:02.630 --> 00:35:02.640 align:start position:0% very good but we still had things 00:35:02.640 --> 00:35:05.109 align:start position:0% very good but we still had things separate<00:35:03.119> and<00:35:03.760> ultimately<00:35:04.400> we<00:35:04.640> wanted<00:35:04.880> it<00:35:05.040> all 00:35:05.109 --> 00:35:05.119 align:start position:0% separate and ultimately we wanted it all 00:35:05.119 --> 00:35:06.790 align:start position:0% separate and ultimately we wanted it all in<00:35:05.280> one<00:35:05.440> place<00:35:05.599> for<00:35:05.839> efficiency<00:35:06.240> of<00:35:06.320> our<00:35:06.560> team 00:35:06.790 --> 00:35:06.800 align:start position:0% in one place for efficiency of our team 00:35:06.800 --> 00:35:09.109 align:start position:0% in one place for efficiency of our team they<00:35:06.960> kind<00:35:07.119> of<00:35:07.200> line<00:35:07.520> around<00:35:08.079> one<00:35:08.320> login<00:35:08.880> one 00:35:09.109 --> 00:35:09.119 align:start position:0% they kind of line around one login one 00:35:09.119 --> 00:35:10.710 align:start position:0% they kind of line around one login one dashboard<00:35:09.680> one<00:35:09.839> source<00:35:10.079> of<00:35:10.240> truth<00:35:10.480> for 00:35:10.710 --> 00:35:10.720 align:start position:0% dashboard one source of truth for 00:35:10.720 --> 00:35:12.069 align:start position:0% dashboard one source of truth for everything<00:35:11.040> for<00:35:11.280> all<00:35:11.440> the<00:35:11.520> sites<00:35:11.760> that<00:35:11.920> we're 00:35:12.069 --> 00:35:12.079 align:start position:0% everything for all the sites that we're 00:35:12.079 --> 00:35:14.870 align:start position:0% everything for all the sites that we're managing<00:35:12.800> including<00:35:13.440> support<00:35:14.320> so<00:35:14.480> support 00:35:14.870 --> 00:35:14.880 align:start position:0% managing including support so support 00:35:14.880 --> 00:35:16.390 align:start position:0% managing including support so support maintenance<00:35:15.200> and<00:35:15.440> reporting<00:35:15.839> and<00:35:16.000> it<00:35:16.240> didn't 00:35:16.390 --> 00:35:16.400 align:start position:0% maintenance and reporting and it didn't 00:35:16.400 --> 00:35:17.670 align:start position:0% maintenance and reporting and it didn't exist<00:35:16.720> John<00:35:17.040> and<00:35:17.200> you've<00:35:17.440> sort<00:35:17.599> of 00:35:17.670 --> 00:35:17.680 align:start position:0% exist John and you've sort of 00:35:17.680 --> 00:35:19.030 align:start position:0% exist John and you've sort of highlighted<00:35:18.079> a<00:35:18.240> minute<00:35:18.320> ago<00:35:18.640> really<00:35:18.800> that 00:35:19.030 --> 00:35:19.040 align:start position:0% highlighted a minute ago really that 00:35:19.040 --> 00:35:20.310 align:start position:0% highlighted a minute ago really that you've<00:35:19.280> you've<00:35:19.520> come<00:35:19.680> across<00:35:19.920> features<00:35:20.160> of 00:35:20.310 --> 00:35:20.320 align:start position:0% you've you've come across features of 00:35:20.320 --> 00:35:21.829 align:start position:0% you've you've come across features of Glow<00:35:20.640> that<00:35:20.800> don't<00:35:20.960> you've<00:35:21.200> not<00:35:21.359> seen<00:35:21.520> anywhere 00:35:21.829 --> 00:35:21.839 align:start position:0% Glow that don't you've not seen anywhere 00:35:21.839 --> 00:35:24.150 align:start position:0% Glow that don't you've not seen anywhere else<00:35:21.920> in<00:35:22.160> these<00:35:22.400> platforms<00:35:22.800> before<00:35:23.200> and<00:35:23.520> right 00:35:24.150 --> 00:35:24.160 align:start position:0% else in these platforms before and right 00:35:24.160 --> 00:35:26.069 align:start position:0% else in these platforms before and right that's<00:35:24.400> because<00:35:24.880> they<00:35:25.200> still<00:35:25.440> don't<00:35:25.680> exist<00:35:25.920> in 00:35:26.069 --> 00:35:26.079 align:start position:0% that's because they still don't exist in 00:35:26.079 --> 00:35:28.150 align:start position:0% that's because they still don't exist in in<00:35:26.400> any<00:35:26.560> of<00:35:26.640> our<00:35:26.880> competitors<00:35:27.599> uh<00:35:27.760> products 00:35:28.150 --> 00:35:28.160 align:start position:0% in any of our competitors uh products 00:35:28.160 --> 00:35:31.030 align:start position:0% in any of our competitors uh products either<00:35:28.560> so<00:35:28.960> yeah<00:35:29.200> that<00:35:29.440> sort<00:35:29.599> of<00:35:29.760> marriage<00:35:30.079> of 00:35:31.030 --> 00:35:31.040 align:start position:0% either so yeah that sort of marriage of 00:35:31.040 --> 00:35:32.710 align:start position:0% either so yeah that sort of marriage of support<00:35:31.440> maintenance<00:35:31.839> and<00:35:32.000> reporting<00:35:32.320> in<00:35:32.560> one 00:35:32.710 --> 00:35:32.720 align:start position:0% support maintenance and reporting in one 00:35:32.720 --> 00:35:36.630 align:start position:0% support maintenance and reporting in one dashboard<00:35:33.119> is<00:35:33.359> really<00:35:34.000> I<00:35:34.240> guess<00:35:34.400> our<00:35:34.880> USP<00:35:35.680> uh<00:35:36.320> I 00:35:36.630 --> 00:35:36.640 align:start position:0% dashboard is really I guess our USP uh I 00:35:36.640 --> 00:35:39.030 align:start position:0% dashboard is really I guess our USP uh I suppose<00:35:37.200> um<00:35:38.079> yeah<00:35:38.240> but<00:35:38.480> it's<00:35:38.640> really<00:35:38.880> about 00:35:39.030 --> 00:35:39.040 align:start position:0% suppose um yeah but it's really about 00:35:39.040 --> 00:35:40.550 align:start position:0% suppose um yeah but it's really about that<00:35:39.200> sort<00:35:39.359> of<00:35:39.520> productivity<00:35:39.920> and<00:35:40.160> efficiency 00:35:40.550 --> 00:35:40.560 align:start position:0% that sort of productivity and efficiency 00:35:40.560 --> 00:35:42.470 align:start position:0% that sort of productivity and efficiency of<00:35:40.800> teams<00:35:41.119> being<00:35:41.280> able<00:35:41.440> to<00:35:41.599> just<00:35:41.920> Yeah<00:35:42.240> one 00:35:42.470 --> 00:35:42.480 align:start position:0% of teams being able to just Yeah one 00:35:42.480 --> 00:35:44.230 align:start position:0% of teams being able to just Yeah one dashboard<00:35:42.960> one<00:35:43.119> login<00:35:43.680> and<00:35:43.839> they've<00:35:44.079> got 00:35:44.230 --> 00:35:44.240 align:start position:0% dashboard one login and they've got 00:35:44.240 --> 00:35:45.670 align:start position:0% dashboard one login and they've got everything<00:35:44.400> they<00:35:44.640> need<00:35:44.720> to<00:35:44.960> kind<00:35:45.119> of<00:35:45.200> run<00:35:45.359> that 00:35:45.670 --> 00:35:45.680 align:start position:0% everything they need to kind of run that 00:35:45.680 --> 00:35:48.230 align:start position:0% everything they need to kind of run that support<00:35:45.920> and<00:35:46.160> maintenance<00:35:46.560> service<00:35:46.800> in<00:35:47.040> the 00:35:48.230 --> 00:35:48.240 align:start position:0% support and maintenance service in the 00:35:48.240 --> 00:35:50.470 align:start position:0% support and maintenance service in the in<00:35:48.480> the<00:35:48.560> agency<00:35:49.280> yeah<00:35:49.760> i<00:35:49.920> haven't<00:35:50.160> had<00:35:50.320> a 00:35:50.470 --> 00:35:50.480 align:start position:0% in the agency yeah i haven't had a 00:35:50.480 --> 00:35:53.109 align:start position:0% in the agency yeah i haven't had a chance<00:35:50.640> to<00:35:50.880> test<00:35:51.200> out<00:35:51.359> your<00:35:51.599> software<00:35:52.000> yet<00:35:52.320> but 00:35:53.109 --> 00:35:53.119 align:start position:0% chance to test out your software yet but 00:35:53.119 --> 00:35:55.910 align:start position:0% chance to test out your software yet but one<00:35:53.359> question<00:35:53.599> I've<00:35:53.920> got<00:35:54.320> is<00:35:54.800> for<00:35:54.960> example<00:35:55.680> the 00:35:55.910 --> 00:35:55.920 align:start position:0% one question I've got is for example the 00:35:55.920 --> 00:35:58.069 align:start position:0% one question I've got is for example the clients<00:35:56.400> trying<00:35:56.640> to<00:35:56.800> reach<00:35:57.040> out<00:35:57.200> to<00:35:57.760> you<00:35:57.920> know 00:35:58.069 --> 00:35:58.079 align:start position:0% clients trying to reach out to you know 00:35:58.079 --> 00:36:00.630 align:start position:0% clients trying to reach out to you know you're<00:35:58.320> supporting<00:35:58.720> them<00:35:59.200> can<00:35:59.359> they<00:36:00.000> do<00:36:00.240> they 00:36:00.630 --> 00:36:00.640 align:start position:0% you're supporting them can they do they 00:36:00.640 --> 00:36:02.150 align:start position:0% you're supporting them can they do they do<00:36:00.800> they<00:36:01.040> reach<00:36:01.280> out<00:36:01.359> to<00:36:01.520> you<00:36:01.680> through<00:36:01.920> the 00:36:02.150 --> 00:36:02.160 align:start position:0% do they reach out to you through the 00:36:02.160 --> 00:36:05.510 align:start position:0% do they reach out to you through the back<00:36:02.320> end<00:36:02.480> of<00:36:02.640> their<00:36:03.040> website<00:36:03.760> dashboard<00:36:05.119> are 00:36:05.510 --> 00:36:05.520 align:start position:0% back end of their website dashboard are 00:36:05.520 --> 00:36:08.310 align:start position:0% back end of their website dashboard are are<00:36:05.680> you<00:36:05.920> talking<00:36:06.160> here<00:36:06.599> about<00:36:07.599> as<00:36:07.760> in<00:36:08.000> if<00:36:08.160> you 00:36:08.310 --> 00:36:08.320 align:start position:0% are you talking here about as in if you 00:36:08.320 --> 00:36:10.790 align:start position:0% are you talking here about as in if you were<00:36:08.560> an<00:36:08.720> agency<00:36:09.359> your<00:36:09.680> clients<00:36:10.240> or<00:36:10.400> customers 00:36:10.790 --> 00:36:10.800 align:start position:0% were an agency your clients or customers 00:36:10.800 --> 00:36:12.950 align:start position:0% were an agency your clients or customers of<00:36:10.960> Glow<00:36:11.440> yeah<00:36:11.599> your<00:36:11.839> clients<00:36:12.160> my<00:36:12.320> my<00:36:12.640> clients 00:36:12.950 --> 00:36:12.960 align:start position:0% of Glow yeah your clients my my clients 00:36:12.960 --> 00:36:14.710 align:start position:0% of Glow yeah your clients my my clients because<00:36:13.200> I'm<00:36:13.440> using<00:36:13.599> your<00:36:14.000> service<00:36:14.480> to 00:36:14.710 --> 00:36:14.720 align:start position:0% because I'm using your service to 00:36:14.720 --> 00:36:17.190 align:start position:0% because I'm using your service to service<00:36:15.119> my<00:36:15.359> clients<00:36:16.079> and<00:36:16.320> my<00:36:16.640> clients<00:36:17.040> need 00:36:17.190 --> 00:36:17.200 align:start position:0% service my clients and my clients need 00:36:17.200 --> 00:36:19.030 align:start position:0% service my clients and my clients need to<00:36:17.359> reach<00:36:17.599> out<00:36:17.760> to<00:36:17.920> me<00:36:18.240> is<00:36:18.480> there<00:36:18.720> like 00:36:19.030 --> 00:36:19.040 align:start position:0% to reach out to me is there like 00:36:19.040 --> 00:36:21.589 align:start position:0% to reach out to me is there like something<00:36:19.440> in<00:36:20.240> do<00:36:20.480> I<00:36:20.640> put<00:36:20.960> because<00:36:21.119> I<00:36:21.280> know 00:36:21.589 --> 00:36:21.599 align:start position:0% something in do I put because I know 00:36:21.599 --> 00:36:23.510 align:start position:0% something in do I put because I know this<00:36:21.760> would<00:36:21.920> be<00:36:22.079> put<00:36:22.320> as<00:36:22.560> a<00:36:22.720> plugin<00:36:23.040> onto<00:36:23.280> their 00:36:23.510 --> 00:36:23.520 align:start position:0% this would be put as a plugin onto their 00:36:23.520 --> 00:36:25.190 align:start position:0% this would be put as a plugin onto their site<00:36:23.760> I<00:36:23.920> assume<00:36:24.560> that's<00:36:24.720> right<00:36:24.960> that's 00:36:25.190 --> 00:36:25.200 align:start position:0% site I assume that's right that's 00:36:25.200 --> 00:36:26.870 align:start position:0% site I assume that's right that's correct<00:36:25.599> and<00:36:25.760> then<00:36:25.920> from<00:36:26.160> there<00:36:26.480> they<00:36:26.720> log 00:36:26.870 --> 00:36:26.880 align:start position:0% correct and then from there they log 00:36:26.880 --> 00:36:28.870 align:start position:0% correct and then from there they log into<00:36:27.200> their<00:36:27.359> website<00:36:27.760> to<00:36:27.920> do<00:36:28.079> whatever<00:36:28.480> their 00:36:28.870 --> 00:36:28.880 align:start position:0% into their website to do whatever their 00:36:28.880 --> 00:36:30.950 align:start position:0% into their website to do whatever their weekly<00:36:29.359> updates<00:36:29.760> or<00:36:30.000> their<00:36:30.320> changes<00:36:30.640> or 00:36:30.950 --> 00:36:30.960 align:start position:0% weekly updates or their changes or 00:36:30.960 --> 00:36:32.710 align:start position:0% weekly updates or their changes or whatever<00:36:31.280> for<00:36:31.599> their<00:36:31.760> content<00:36:32.160> or<00:36:32.400> their 00:36:32.710 --> 00:36:32.720 align:start position:0% whatever for their content or their 00:36:32.720 --> 00:36:34.950 align:start position:0% whatever for their content or their products<00:36:33.440> but<00:36:33.599> is<00:36:33.760> there<00:36:33.920> a<00:36:34.079> link<00:36:34.480> right<00:36:34.800> there 00:36:34.950 --> 00:36:34.960 align:start position:0% products but is there a link right there 00:36:34.960 --> 00:36:37.270 align:start position:0% products but is there a link right there that<00:36:35.280> they<00:36:35.440> go<00:36:35.520> "Oh<00:36:35.839> I<00:36:36.000> need<00:36:36.160> to<00:36:36.240> reach<00:36:36.480> out<00:36:36.640> to 00:36:37.270 --> 00:36:37.280 align:start position:0% that they go "Oh I need to reach out to 00:36:37.280 --> 00:36:39.190 align:start position:0% that they go "Oh I need to reach out to my<00:36:37.599> support." 00:36:39.190 --> 00:36:39.200 align:start position:0% my support." 00:36:39.200 --> 00:36:41.349 align:start position:0% my support." Good<00:36:39.520> question<00:36:39.920> there's<00:36:40.160> two<00:36:40.400> ways<00:36:40.640> that<00:36:40.880> the 00:36:41.349 --> 00:36:41.359 align:start position:0% Good question there's two ways that the 00:36:41.359 --> 00:36:43.430 align:start position:0% Good question there's two ways that the there's<00:36:41.680> two<00:36:41.920> ways<00:36:42.160> your<00:36:42.480> client<00:36:42.800> can<00:36:43.040> raise<00:36:43.280> a 00:36:43.430 --> 00:36:43.440 align:start position:0% there's two ways your client can raise a 00:36:43.440 --> 00:36:46.390 align:start position:0% there's two ways your client can raise a support<00:36:43.680> request<00:36:44.079> to<00:36:44.320> the<00:36:44.560> agency<00:36:45.359> yeah<00:36:45.599> so 00:36:46.390 --> 00:36:46.400 align:start position:0% support request to the agency yeah so 00:36:46.400 --> 00:36:48.710 align:start position:0% support request to the agency yeah so number<00:36:46.640> one<00:36:46.880> is<00:36:47.040> just<00:36:47.200> by<00:36:47.359> sending<00:36:47.599> an<00:36:47.839> email 00:36:48.710 --> 00:36:48.720 align:start position:0% number one is just by sending an email 00:36:48.720 --> 00:36:50.870 align:start position:0% number one is just by sending an email so<00:36:48.880> the<00:36:49.119> the<00:36:49.200> the<00:36:49.599> agency<00:36:50.160> who<00:36:50.400> of<00:36:50.640> course<00:36:50.720> is 00:36:50.870 --> 00:36:50.880 align:start position:0% so the the the agency who of course is 00:36:50.880 --> 00:36:52.710 align:start position:0% so the the the agency who of course is the<00:36:51.119> is<00:36:51.280> the<00:36:51.440> Glow<00:36:51.839> customer<00:36:52.240> yeah<00:36:52.480> they<00:36:52.640> have 00:36:52.710 --> 00:36:52.720 align:start position:0% the is the Glow customer yeah they have 00:36:52.720 --> 00:36:55.190 align:start position:0% the is the Glow customer yeah they have the<00:36:52.800> Glow<00:36:53.200> account<00:36:53.760> they<00:36:54.000> are<00:36:54.240> able<00:36:54.400> to<00:36:54.640> set<00:36:54.880> up 00:36:55.190 --> 00:36:55.200 align:start position:0% the Glow account they are able to set up 00:36:55.200 --> 00:36:57.270 align:start position:0% the Glow account they are able to set up a<00:36:55.440> couple<00:36:55.599> of<00:36:55.760> white<00:36:56.000> label<00:36:56.400> features<00:36:56.800> but<00:36:57.119> one 00:36:57.270 --> 00:36:57.280 align:start position:0% a couple of white label features but one 00:36:57.280 --> 00:36:59.670 align:start position:0% a couple of white label features but one of<00:36:57.440> those<00:36:57.680> is<00:36:57.839> a<00:36:58.079> is<00:36:58.240> a<00:36:58.480> support<00:36:58.800> email<00:36:59.119> address 00:36:59.670 --> 00:36:59.680 align:start position:0% of those is a is a support email address 00:36:59.680 --> 00:37:01.990 align:start position:0% of those is a is a support email address okay<00:37:00.160> okay<00:37:00.480> and<00:37:00.640> and<00:37:01.040> what<00:37:01.280> that<00:37:01.520> means<00:37:01.680> is 00:37:01.990 --> 00:37:02.000 align:start position:0% okay okay and and what that means is 00:37:02.000 --> 00:37:04.589 align:start position:0% okay okay and and what that means is when<00:37:02.320> your<00:37:02.640> clients<00:37:03.119> then<00:37:03.520> email<00:37:03.920> that 00:37:04.589 --> 00:37:04.599 align:start position:0% when your clients then email that 00:37:04.599 --> 00:37:07.430 align:start position:0% when your clients then email that address<00:37:05.599> that<00:37:06.160> email<00:37:06.560> then<00:37:06.800> gets<00:37:07.040> forwarded 00:37:07.430 --> 00:37:07.440 align:start position:0% address that email then gets forwarded 00:37:07.440 --> 00:37:10.230 align:start position:0% address that email then gets forwarded into<00:37:07.760> Glow<00:37:08.000> as<00:37:08.160> a<00:37:08.320> ticket<00:37:08.880> okay<00:37:09.040> okay<00:37:09.359> so<00:37:10.000> for 00:37:10.230 --> 00:37:10.240 align:start position:0% into Glow as a ticket okay okay so for 00:37:10.240 --> 00:37:11.829 align:start position:0% into Glow as a ticket okay okay so for the<00:37:10.480> agency<00:37:10.800> to<00:37:10.960> manage<00:37:11.280> internally<00:37:11.680> from 00:37:11.829 --> 00:37:11.839 align:start position:0% the agency to manage internally from 00:37:11.839 --> 00:37:13.510 align:start position:0% the agency to manage internally from their<00:37:12.000> Glow<00:37:12.320> dashboard<00:37:12.800> it's<00:37:12.960> just<00:37:13.119> there<00:37:13.280> as 00:37:13.510 --> 00:37:13.520 align:start position:0% their Glow dashboard it's just there as 00:37:13.520 --> 00:37:16.310 align:start position:0% their Glow dashboard it's just there as an<00:37:13.599> inbox<00:37:14.000> of<00:37:14.240> tickets<00:37:14.960> in<00:37:15.200> Glow<00:37:15.920> all<00:37:16.079> the 00:37:16.310 --> 00:37:16.320 align:start position:0% an inbox of tickets in Glow all the 00:37:16.320 --> 00:37:17.670 align:start position:0% an inbox of tickets in Glow all the client<00:37:16.480> has<00:37:16.640> to<00:37:16.720> do<00:37:16.800> is<00:37:16.960> just<00:37:17.119> fire<00:37:17.280> off<00:37:17.440> an 00:37:17.670 --> 00:37:17.680 align:start position:0% client has to do is just fire off an 00:37:17.680 --> 00:37:19.109 align:start position:0% client has to do is just fire off an email<00:37:18.000> well<00:37:18.240> that<00:37:18.400> that's<00:37:18.640> the<00:37:18.880> important 00:37:19.109 --> 00:37:19.119 align:start position:0% email well that that's the important 00:37:19.119 --> 00:37:20.710 align:start position:0% email well that that's the important thing<00:37:19.359> is<00:37:19.520> it's<00:37:19.760> easy<00:37:19.920> for<00:37:20.079> the<00:37:20.400> That's<00:37:20.560> the 00:37:20.710 --> 00:37:20.720 align:start position:0% thing is it's easy for the That's the 00:37:20.720 --> 00:37:22.630 align:start position:0% thing is it's easy for the That's the important<00:37:21.040> thing<00:37:21.520> exactly 00:37:22.630 --> 00:37:22.640 align:start position:0% important thing exactly 00:37:22.640 --> 00:37:25.910 align:start position:0% important thing exactly uh<00:37:22.800> they<00:37:23.119> can<00:37:24.079> log<00:37:24.320> into<00:37:24.880> kind<00:37:25.040> of<00:37:25.200> their<00:37:25.599> view 00:37:25.910 --> 00:37:25.920 align:start position:0% uh they can log into kind of their view 00:37:25.920 --> 00:37:28.150 align:start position:0% uh they can log into kind of their view of<00:37:26.160> Glow<00:37:26.560> as<00:37:26.720> a<00:37:26.960> client<00:37:27.200> and<00:37:27.520> raise<00:37:27.760> a<00:37:27.920> ticket 00:37:28.150 --> 00:37:28.160 align:start position:0% of Glow as a client and raise a ticket 00:37:28.160 --> 00:37:30.950 align:start position:0% of Glow as a client and raise a ticket from<00:37:28.320> the<00:37:28.480> dashboard<00:37:28.960> but<00:37:29.599> I<00:37:30.240> this<00:37:30.480> is<00:37:30.640> off<00:37:30.800> the 00:37:30.950 --> 00:37:30.960 align:start position:0% from the dashboard but I this is off the 00:37:30.960 --> 00:37:32.390 align:start position:0% from the dashboard but I this is off the top<00:37:31.040> of<00:37:31.200> my<00:37:31.280> head<00:37:31.440> the<00:37:31.680> last<00:37:31.839> time<00:37:31.920> I<00:37:32.160> checked 00:37:32.390 --> 00:37:32.400 align:start position:0% top of my head the last time I checked 00:37:32.400 --> 00:37:34.870 align:start position:0% top of my head the last time I checked the<00:37:32.560> the<00:37:32.800> stats<00:37:33.119> it<00:37:33.280> was<00:37:33.440> something<00:37:33.680> like<00:37:34.000> 94% 00:37:34.870 --> 00:37:34.880 align:start position:0% the the stats it was something like 94% 00:37:34.880 --> 00:37:37.510 align:start position:0% the the stats it was something like 94% of<00:37:35.119> tickets<00:37:35.440> raised<00:37:35.760> are<00:37:36.240> by<00:37:36.480> email<00:37:36.960> yes<00:37:37.359> so 00:37:37.510 --> 00:37:37.520 align:start position:0% of tickets raised are by email yes so 00:37:37.520 --> 00:37:38.950 align:start position:0% of tickets raised are by email yes so that<00:37:37.760> kind<00:37:37.920> of<00:37:38.000> gives<00:37:38.240> you<00:37:38.400> an<00:37:38.560> idea<00:37:38.720> of<00:37:38.800> what 00:37:38.950 --> 00:37:38.960 align:start position:0% that kind of gives you an idea of what 00:37:38.960 --> 00:37:40.550 align:start position:0% that kind of gives you an idea of what the<00:37:39.119> client<00:37:39.440> wants<00:37:39.599> to<00:37:39.760> do<00:37:40.000> yeah<00:37:40.240> they<00:37:40.400> don't 00:37:40.550 --> 00:37:40.560 align:start position:0% the client wants to do yeah they don't 00:37:40.560 --> 00:37:41.750 align:start position:0% the client wants to do yeah they don't really<00:37:40.720> want<00:37:40.800> to<00:37:40.960> log<00:37:41.040> in<00:37:41.280> they<00:37:41.440> just<00:37:41.599> want<00:37:41.680> to 00:37:41.750 --> 00:37:41.760 align:start position:0% really want to log in they just want to 00:37:41.760 --> 00:37:43.589 align:start position:0% really want to log in they just want to send<00:37:41.920> an<00:37:42.160> email<00:37:42.480> so<00:37:42.720> you<00:37:42.960> have<00:37:43.119> both<00:37:43.280> of<00:37:43.440> those 00:37:43.589 --> 00:37:43.599 align:start position:0% send an email so you have both of those 00:37:43.599 --> 00:37:45.270 align:start position:0% send an email so you have both of those options<00:37:44.079> the<00:37:44.240> one<00:37:44.400> you<00:37:44.640> described<00:37:44.960> is<00:37:45.119> one 00:37:45.270 --> 00:37:45.280 align:start position:0% options the one you described is one 00:37:45.280 --> 00:37:47.270 align:start position:0% options the one you described is one we're<00:37:45.520> looking<00:37:45.599> at<00:37:45.839> actually<00:37:46.160> John<00:37:46.480> so<00:37:46.800> okay 00:37:47.270 --> 00:37:47.280 align:start position:0% we're looking at actually John so okay 00:37:47.280 --> 00:37:50.069 align:start position:0% we're looking at actually John so okay um<00:37:47.680> a<00:37:47.920> link<00:37:48.240> within<00:37:48.560> the<00:37:48.800> WordPress<00:37:49.520> dashboard 00:37:50.069 --> 00:37:50.079 align:start position:0% um a link within the WordPress dashboard 00:37:50.079 --> 00:37:52.150 align:start position:0% um a link within the WordPress dashboard to<00:37:50.320> raise<00:37:50.560> a<00:37:50.720> ticket<00:37:51.119> as<00:37:51.359> well<00:37:51.440> for<00:37:51.599> the<00:37:51.760> client 00:37:52.150 --> 00:37:52.160 align:start position:0% to raise a ticket as well for the client 00:37:52.160 --> 00:37:53.990 align:start position:0% to raise a ticket as well for the client um<00:37:52.720> it's<00:37:52.960> not<00:37:53.119> something<00:37:53.280> we've<00:37:53.520> added<00:37:53.760> yet 00:37:53.990 --> 00:37:54.000 align:start position:0% um it's not something we've added yet 00:37:54.000 --> 00:37:56.230 align:start position:0% um it's not something we've added yet but<00:37:54.320> I'm<00:37:54.560> sure<00:37:54.800> will<00:37:55.040> be<00:37:55.200> something<00:37:55.359> that<00:37:55.599> we 00:37:56.230 --> 00:37:56.240 align:start position:0% but I'm sure will be something that we 00:37:56.240 --> 00:37:58.069 align:start position:0% but I'm sure will be something that we we<00:37:56.400> add<00:37:56.560> in<00:37:56.720> the<00:37:56.880> future<00:37:57.359> it's<00:37:57.520> just<00:37:57.680> it's<00:37:57.920> just 00:37:58.069 --> 00:37:58.079 align:start position:0% we add in the future it's just it's just 00:37:58.079 --> 00:37:59.750 align:start position:0% we add in the future it's just it's just one<00:37:58.240> of<00:37:58.320> the<00:37:58.480> ways<00:37:58.640> I<00:37:58.880> think<00:37:59.040> of<00:37:59.280> doing<00:37:59.520> things 00:37:59.750 --> 00:37:59.760 align:start position:0% one of the ways I think of doing things 00:37:59.760 --> 00:38:01.109 align:start position:0% one of the ways I think of doing things it's<00:38:00.000> probably<00:38:00.160> because<00:38:00.320> I<00:38:00.560> spend<00:38:00.800> so<00:38:00.960> much 00:38:01.109 --> 00:38:01.119 align:start position:0% it's probably because I spend so much 00:38:01.119 --> 00:38:02.950 align:start position:0% it's probably because I spend so much time<00:38:01.200> in<00:38:01.359> a<00:38:01.520> WordPress<00:38:01.920> dashboard<00:38:02.560> yeah<00:38:02.720> no<00:38:02.800> it 00:38:02.950 --> 00:38:02.960 align:start position:0% time in a WordPress dashboard yeah no it 00:38:02.960 --> 00:38:04.069 align:start position:0% time in a WordPress dashboard yeah no it makes<00:38:03.119> sense<00:38:03.280> that<00:38:03.440> you're<00:38:03.599> not<00:38:03.760> the<00:38:03.920> first 00:38:04.069 --> 00:38:04.079 align:start position:0% makes sense that you're not the first 00:38:04.079 --> 00:38:06.069 align:start position:0% makes sense that you're not the first person<00:38:04.240> to<00:38:04.640> suggest<00:38:05.040> it<00:38:05.200> either<00:38:05.520> so<00:38:05.760> yeah<00:38:05.920> I 00:38:06.069 --> 00:38:06.079 align:start position:0% person to suggest it either so yeah I 00:38:06.079 --> 00:38:07.990 align:start position:0% person to suggest it either so yeah I think<00:38:06.320> uh<00:38:06.640> yeah<00:38:06.800> quite<00:38:07.280> so<00:38:07.440> basically<00:38:07.760> the 00:38:07.990 --> 00:38:08.000 align:start position:0% think uh yeah quite so basically the 00:38:08.000 --> 00:38:09.430 align:start position:0% think uh yeah quite so basically the clients<00:38:08.320> reach<00:38:08.560> out<00:38:08.720> to<00:38:08.800> you<00:38:09.040> through<00:38:09.200> a 00:38:09.430 --> 00:38:09.440 align:start position:0% clients reach out to you through a 00:38:09.440 --> 00:38:11.030 align:start position:0% clients reach out to you through a standard<00:38:09.920> email<00:38:10.240> address<00:38:10.480> that<00:38:10.720> you've<00:38:10.880> set 00:38:11.030 --> 00:38:11.040 align:start position:0% standard email address that you've set 00:38:11.040 --> 00:38:14.230 align:start position:0% standard email address that you've set up<00:38:11.680> pop<00:38:11.920> into<00:38:12.160> Globe<00:38:12.560> okay<00:38:13.280> exactly<00:38:13.760> exactly 00:38:14.230 --> 00:38:14.240 align:start position:0% up pop into Globe okay exactly exactly 00:38:14.240 --> 00:38:16.710 align:start position:0% up pop into Globe okay exactly exactly right<00:38:14.640> yeah<00:38:15.119> yeah<00:38:15.920> all<00:38:16.000> right<00:38:16.240> now<00:38:16.480> some<00:38:16.640> of 00:38:16.710 --> 00:38:16.720 align:start position:0% right yeah yeah all right now some of 00:38:16.720 --> 00:38:18.550 align:start position:0% right yeah yeah all right now some of the<00:38:16.880> other<00:38:17.200> items<00:38:17.520> you've<00:38:17.839> got<00:38:17.920> in<00:38:18.079> here<00:38:18.320> your 00:38:18.550 --> 00:38:18.560 align:start position:0% the other items you've got in here your 00:38:18.560 --> 00:38:20.870 align:start position:0% the other items you've got in here your client<00:38:18.880> reports<00:38:19.520> you<00:38:19.680> know<00:38:20.240> you<00:38:20.480> briefly 00:38:20.870 --> 00:38:20.880 align:start position:0% client reports you know you briefly 00:38:20.880 --> 00:38:23.109 align:start position:0% client reports you know you briefly touched<00:38:21.200> on<00:38:21.359> that<00:38:21.839> what<00:38:22.079> kind<00:38:22.240> of<00:38:22.560> reports 00:38:23.109 --> 00:38:23.119 align:start position:0% touched on that what kind of reports 00:38:23.119 --> 00:38:25.670 align:start position:0% touched on that what kind of reports does<00:38:23.359> it<00:38:23.599> generate<00:38:24.000> for<00:38:24.720> for<00:38:25.040> you<00:38:25.280> to<00:38:25.520> give 00:38:25.670 --> 00:38:25.680 align:start position:0% does it generate for for you to give 00:38:25.680 --> 00:38:27.510 align:start position:0% does it generate for for you to give your<00:38:25.920> clients<00:38:26.480> and<00:38:26.640> you<00:38:26.880> mentioned<00:38:27.200> white 00:38:27.510 --> 00:38:27.520 align:start position:0% your clients and you mentioned white 00:38:27.520 --> 00:38:29.829 align:start position:0% your clients and you mentioned white labeling<00:38:27.920> is<00:38:28.079> it<00:38:28.240> all<00:38:28.560> white<00:38:28.880> labeled<00:38:29.280> so<00:38:29.599> it 00:38:29.829 --> 00:38:29.839 align:start position:0% labeling is it all white labeled so it 00:38:29.839 --> 00:38:32.390 align:start position:0% labeling is it all white labeled so it doesn't<00:38:30.079> carry<00:38:30.480> Glow's<00:38:31.040> uh<00:38:31.760> logos<00:38:32.160> or 00:38:32.390 --> 00:38:32.400 align:start position:0% doesn't carry Glow's uh logos or 00:38:32.400 --> 00:38:33.589 align:start position:0% doesn't carry Glow's uh logos or anything<00:38:32.560> when<00:38:32.800> you<00:38:32.960> submit<00:38:33.200> it<00:38:33.280> to<00:38:33.440> your 00:38:33.589 --> 00:38:33.599 align:start position:0% anything when you submit it to your 00:38:33.599 --> 00:38:37.589 align:start position:0% anything when you submit it to your client<00:38:34.720> yeah<00:38:35.040> exactly<00:38:35.520> so<00:38:36.160> um<00:38:36.880> I<00:38:37.200> always<00:38:37.359> say 00:38:37.589 --> 00:38:37.599 align:start position:0% client yeah exactly so um I always say 00:38:37.599 --> 00:38:39.349 align:start position:0% client yeah exactly so um I always say if<00:38:37.760> if<00:38:37.920> I<00:38:38.079> was<00:38:38.160> an<00:38:38.320> agency<00:38:38.720> signing<00:38:39.040> up<00:38:39.119> for<00:38:39.200> a 00:38:39.349 --> 00:38:39.359 align:start position:0% if if I was an agency signing up for a 00:38:39.359 --> 00:38:40.630 align:start position:0% if if I was an agency signing up for a Glow<00:38:39.599> account<00:38:39.920> the<00:38:40.079> first<00:38:40.160> thing<00:38:40.240> I<00:38:40.480> would<00:38:40.560> do 00:38:40.630 --> 00:38:40.640 align:start position:0% Glow account the first thing I would do 00:38:40.640 --> 00:38:43.430 align:start position:0% Glow account the first thing I would do is<00:38:40.800> just<00:38:41.040> add<00:38:41.200> my<00:38:41.760> you<00:38:41.920> know<00:38:42.000> my<00:38:42.240> brand<00:38:42.800> my<00:38:43.119> logo 00:38:43.430 --> 00:38:43.440 align:start position:0% is just add my you know my brand my logo 00:38:43.440 --> 00:38:46.349 align:start position:0% is just add my you know my brand my logo and<00:38:43.839> color<00:38:44.079> scheme<00:38:44.320> and<00:38:44.640> that<00:38:44.880> sort<00:38:45.040> of<00:38:45.119> stuff 00:38:46.349 --> 00:38:46.359 align:start position:0% and color scheme and that sort of stuff 00:38:46.359 --> 00:38:49.030 align:start position:0% and color scheme and that sort of stuff um<00:38:47.359> because<00:38:47.760> you<00:38:48.000> only<00:38:48.160> have<00:38:48.240> to<00:38:48.320> do<00:38:48.480> it<00:38:48.640> once 00:38:49.030 --> 00:38:49.040 align:start position:0% um because you only have to do it once 00:38:49.040 --> 00:38:51.430 align:start position:0% um because you only have to do it once and<00:38:49.280> then<00:38:49.440> it's<00:38:49.599> done<00:38:49.839> forever<00:38:50.400> basically<00:38:51.040> so 00:38:51.430 --> 00:38:51.440 align:start position:0% and then it's done forever basically so 00:38:51.440 --> 00:38:53.910 align:start position:0% and then it's done forever basically so whenever<00:38:51.839> you<00:38:52.079> create<00:38:52.400> reports<00:38:53.280> uh<00:38:53.440> inside 00:38:53.910 --> 00:38:53.920 align:start position:0% whenever you create reports uh inside 00:38:53.920 --> 00:38:55.990 align:start position:0% whenever you create reports uh inside Glow<00:38:54.640> which<00:38:54.880> you<00:38:55.040> can<00:38:55.119> automate<00:38:55.599> by<00:38:55.760> the<00:38:55.839> way 00:38:55.990 --> 00:38:56.000 align:start position:0% Glow which you can automate by the way 00:38:56.000 --> 00:38:57.270 align:start position:0% Glow which you can automate by the way so<00:38:56.079> you<00:38:56.240> should<00:38:56.400> just<00:38:56.560> set<00:38:56.640> them<00:38:56.800> up<00:38:56.960> set<00:38:57.200> them 00:38:57.270 --> 00:38:57.280 align:start position:0% so you should just set them up set them 00:38:57.280 --> 00:38:58.950 align:start position:0% so you should just set them up set them up<00:38:57.440> once<00:38:57.760> and<00:38:58.000> then<00:38:58.160> they<00:38:58.320> can<00:38:58.480> run<00:38:58.560> on<00:38:58.720> a 00:38:58.950 --> 00:38:58.960 align:start position:0% up once and then they can run on a 00:38:58.960 --> 00:39:01.349 align:start position:0% up once and then they can run on a schedule<00:38:59.280> so<00:38:59.839> you<00:39:00.000> know<00:39:00.320> send<00:39:00.560> a<00:39:00.720> report<00:39:00.960> to<00:39:01.119> my 00:39:01.349 --> 00:39:01.359 align:start position:0% schedule so you know send a report to my 00:39:01.359 --> 00:39:02.870 align:start position:0% schedule so you know send a report to my client<00:39:01.599> on<00:39:01.760> the<00:39:01.920> first<00:39:02.160> Monday<00:39:02.480> of<00:39:02.640> every 00:39:02.870 --> 00:39:02.880 align:start position:0% client on the first Monday of every 00:39:02.880 --> 00:39:04.470 align:start position:0% client on the first Monday of every month<00:39:03.280> for<00:39:03.359> example<00:39:03.680> and<00:39:03.839> then<00:39:04.000> Glow<00:39:04.320> will 00:39:04.470 --> 00:39:04.480 align:start position:0% month for example and then Glow will 00:39:04.480 --> 00:39:07.510 align:start position:0% month for example and then Glow will compile<00:39:04.800> and<00:39:05.040> send<00:39:05.280> it<00:39:05.440> every<00:39:05.680> month<00:39:06.320> mh<00:39:06.800> um 00:39:07.510 --> 00:39:07.520 align:start position:0% compile and send it every month mh um 00:39:07.520 --> 00:39:10.630 align:start position:0% compile and send it every month mh um and<00:39:07.760> it<00:39:08.000> will<00:39:08.240> come<00:39:08.560> from<00:39:09.520> you<00:39:09.680> know<00:39:10.000> an<00:39:10.320> email 00:39:10.630 --> 00:39:10.640 align:start position:0% and it will come from you know an email 00:39:10.640 --> 00:39:12.310 align:start position:0% and it will come from you know an email address<00:39:10.880> of<00:39:11.040> your<00:39:11.280> agency<00:39:11.680> as<00:39:11.839> well<00:39:12.000> it<00:39:12.160> won't 00:39:12.310 --> 00:39:12.320 align:start position:0% address of your agency as well it won't 00:39:12.320 --> 00:39:14.310 align:start position:0% address of your agency as well it won't say<00:39:12.400> that<00:39:12.640> it's<00:39:12.800> come<00:39:13.040> from<00:39:13.280> Glow<00:39:13.839> right<00:39:14.079> it'll 00:39:14.310 --> 00:39:14.320 align:start position:0% say that it's come from Glow right it'll 00:39:14.320 --> 00:39:16.310 align:start position:0% say that it's come from Glow right it'll say<00:39:14.480> it's<00:39:14.720> come<00:39:14.880> from<00:39:15.119> you<00:39:15.280> know<00:39:15.440> my<00:39:15.680> agency<00:39:16.079> or 00:39:16.310 --> 00:39:16.320 align:start position:0% say it's come from you know my agency or 00:39:16.320 --> 00:39:19.349 align:start position:0% say it's come from you know my agency or whatever<00:39:16.560> it's<00:39:16.839> called<00:39:17.839> um<00:39:18.560> but<00:39:18.800> in<00:39:18.960> terms<00:39:19.200> of 00:39:19.349 --> 00:39:19.359 align:start position:0% whatever it's called um but in terms of 00:39:19.359 --> 00:39:22.310 align:start position:0% whatever it's called um but in terms of reporting<00:39:20.560> uh<00:39:20.960> it's<00:39:21.200> a<00:39:21.359> very<00:39:21.520> sort<00:39:21.680> of<00:39:21.760> slick 00:39:22.310 --> 00:39:22.320 align:start position:0% reporting uh it's a very sort of slick 00:39:22.320 --> 00:39:24.390 align:start position:0% reporting uh it's a very sort of slick smart<00:39:22.720> modern<00:39:23.119> looking<00:39:23.440> report<00:39:23.760> it's<00:39:23.920> easy<00:39:24.160> to 00:39:24.390 --> 00:39:24.400 align:start position:0% smart modern looking report it's easy to 00:39:24.400 --> 00:39:26.069 align:start position:0% smart modern looking report it's easy to understand<00:39:24.960> it's<00:39:25.200> easy<00:39:25.440> to<00:39:25.599> create<00:39:25.839> and 00:39:26.069 --> 00:39:26.079 align:start position:0% understand it's easy to create and 00:39:26.079 --> 00:39:28.790 align:start position:0% understand it's easy to create and customize<00:39:26.880> uh<00:39:27.040> by<00:39:27.280> the<00:39:27.440> agency<00:39:28.400> fully 00:39:28.790 --> 00:39:28.800 align:start position:0% customize uh by the agency fully 00:39:28.800 --> 00:39:30.550 align:start position:0% customize uh by the agency fully customizable<00:39:29.440> you<00:39:29.680> can<00:39:29.839> change<00:39:30.000> the<00:39:30.240> page 00:39:30.550 --> 00:39:30.560 align:start position:0% customizable you can change the page 00:39:30.560 --> 00:39:31.910 align:start position:0% customizable you can change the page order<00:39:30.880> you<00:39:31.040> can<00:39:31.119> change<00:39:31.280> the<00:39:31.440> language<00:39:31.839> you 00:39:31.910 --> 00:39:31.920 align:start position:0% order you can change the language you 00:39:31.920 --> 00:39:33.990 align:start position:0% order you can change the language you know<00:39:32.000> if<00:39:32.160> it<00:39:32.240> needs<00:39:32.400> to<00:39:32.480> be<00:39:32.640> in<00:39:33.359> Spanish<00:39:33.680> or 00:39:33.990 --> 00:39:34.000 align:start position:0% know if it needs to be in Spanish or 00:39:34.000 --> 00:39:35.589 align:start position:0% know if it needs to be in Spanish or French<00:39:34.400> or<00:39:34.560> something<00:39:34.720> else<00:39:34.960> you<00:39:35.119> can<00:39:35.280> you<00:39:35.520> can 00:39:35.589 --> 00:39:35.599 align:start position:0% French or something else you can you can 00:39:35.599 --> 00:39:38.630 align:start position:0% French or something else you can you can do<00:39:35.760> that<00:39:35.920> as<00:39:36.200> well<00:39:37.200> um<00:39:37.760> and<00:39:38.000> then<00:39:38.160> it<00:39:38.320> obviously 00:39:38.630 --> 00:39:38.640 align:start position:0% do that as well um and then it obviously 00:39:38.640 --> 00:39:40.710 align:start position:0% do that as well um and then it obviously just<00:39:38.800> sort<00:39:38.960> of<00:39:39.040> compiles<00:39:39.520> the<00:39:39.839> information 00:39:40.710 --> 00:39:40.720 align:start position:0% just sort of compiles the information 00:39:40.720 --> 00:39:43.349 align:start position:0% just sort of compiles the information about<00:39:41.119> that<00:39:41.440> website<00:39:42.160> from<00:39:42.720> your<00:39:43.040> Glow 00:39:43.349 --> 00:39:43.359 align:start position:0% about that website from your Glow 00:39:43.359 --> 00:39:44.790 align:start position:0% about that website from your Glow account<00:39:43.599> based<00:39:43.920> on<00:39:44.079> the<00:39:44.240> work<00:39:44.400> that<00:39:44.560> you've 00:39:44.790 --> 00:39:44.800 align:start position:0% account based on the work that you've 00:39:44.800 --> 00:39:46.630 align:start position:0% account based on the work that you've done<00:39:45.119> and<00:39:45.520> the<00:39:45.760> support<00:39:46.000> that<00:39:46.240> you<00:39:46.320> might<00:39:46.480> have 00:39:46.630 --> 00:39:46.640 align:start position:0% done and the support that you might have 00:39:46.640 --> 00:39:49.430 align:start position:0% done and the support that you might have helped<00:39:46.800> the<00:39:47.040> client<00:39:47.280> with<00:39:48.160> um<00:39:48.720> the<00:39:49.040> time<00:39:49.200> that 00:39:49.430 --> 00:39:49.440 align:start position:0% helped the client with um the time that 00:39:49.440 --> 00:39:50.950 align:start position:0% helped the client with um the time that you<00:39:49.599> might<00:39:49.680> have<00:39:49.839> spent<00:39:50.079> on<00:39:50.240> on<00:39:50.560> various 00:39:50.950 --> 00:39:50.960 align:start position:0% you might have spent on on various 00:39:50.960 --> 00:39:52.390 align:start position:0% you might have spent on on various activities<00:39:51.440> that<00:39:51.599> could<00:39:51.760> all<00:39:51.920> be<00:39:52.079> recorded 00:39:52.390 --> 00:39:52.400 align:start position:0% activities that could all be recorded 00:39:52.400 --> 00:39:54.550 align:start position:0% activities that could all be recorded and<00:39:52.640> added<00:39:52.880> in<00:39:53.119> there<00:39:53.440> okay<00:39:53.920> um<00:39:54.160> but<00:39:54.320> that 00:39:54.550 --> 00:39:54.560 align:start position:0% and added in there okay um but that 00:39:54.560 --> 00:39:56.230 align:start position:0% and added in there okay um but that automated<00:39:55.040> feature<00:39:55.359> is<00:39:55.520> really<00:39:55.760> nice<00:39:55.920> because 00:39:56.230 --> 00:39:56.240 align:start position:0% automated feature is really nice because 00:39:56.240 --> 00:39:58.630 align:start position:0% automated feature is really nice because it<00:39:56.480> basically<00:39:56.800> just<00:39:57.040> means<00:39:58.079> you<00:39:58.160> just<00:39:58.400> set<00:39:58.560> it 00:39:58.630 --> 00:39:58.640 align:start position:0% it basically just means you just set it 00:39:58.640 --> 00:40:00.550 align:start position:0% it basically just means you just set it up<00:39:58.800> once<00:39:59.040> and<00:39:59.200> then<00:39:59.359> it'll<00:39:59.599> do<00:39:59.680> it<00:40:00.079> so<00:40:00.240> there's 00:40:00.550 --> 00:40:00.560 align:start position:0% up once and then it'll do it so there's 00:40:00.560 --> 00:40:03.829 align:start position:0% up once and then it'll do it so there's components<00:40:01.280> inside<00:40:02.040> Glow<00:40:03.040> account<00:40:03.280> itself<00:40:03.680> so 00:40:03.829 --> 00:40:03.839 align:start position:0% components inside Glow account itself so 00:40:03.839 --> 00:40:05.589 align:start position:0% components inside Glow account itself so I'm<00:40:04.079> working<00:40:04.240> on<00:40:04.320> a<00:40:04.560> client<00:40:04.800> site<00:40:05.119> i<00:40:05.359> make 00:40:05.589 --> 00:40:05.599 align:start position:0% I'm working on a client site i make 00:40:05.599 --> 00:40:07.430 align:start position:0% I'm working on a client site i make notes<00:40:05.920> inside<00:40:06.320> a<00:40:06.480> glow<00:40:06.880> account<00:40:07.040> and<00:40:07.280> it 00:40:07.430 --> 00:40:07.440 align:start position:0% notes inside a glow account and it 00:40:07.440 --> 00:40:10.550 align:start position:0% notes inside a glow account and it compiles<00:40:07.920> it<00:40:08.160> for<00:40:08.560> whatever<00:40:09.040> client<00:40:10.160> is 00:40:10.550 --> 00:40:10.560 align:start position:0% compiles it for whatever client is 00:40:10.560 --> 00:40:12.150 align:start position:0% compiles it for whatever client is that's<00:40:10.800> right<00:40:11.040> on<00:40:11.280> that<00:40:11.520> and<00:40:11.680> then<00:40:11.839> that's<00:40:12.000> how 00:40:12.150 --> 00:40:12.160 align:start position:0% that's right on that and then that's how 00:40:12.160 --> 00:40:14.790 align:start position:0% that's right on that and then that's how it<00:40:12.320> generates<00:40:12.720> the<00:40:12.960> reports<00:40:13.359> so<00:40:14.400> exactly 00:40:14.790 --> 00:40:14.800 align:start position:0% it generates the reports so exactly 00:40:14.800 --> 00:40:17.430 align:start position:0% it generates the reports so exactly right<00:40:14.960> so<00:40:15.200> let<00:40:15.359> let's<00:40:15.680> say<00:40:15.839> you<00:40:16.720> excuse<00:40:17.040> me 00:40:17.430 --> 00:40:17.440 align:start position:0% right so let let's say you excuse me 00:40:17.440 --> 00:40:19.510 align:start position:0% right so let let's say you excuse me let's<00:40:17.680> say<00:40:17.839> you<00:40:18.079> update<00:40:18.480> 10<00:40:18.800> plugins<00:40:19.280> for 00:40:19.510 --> 00:40:19.520 align:start position:0% let's say you update 10 plugins for 00:40:19.520 --> 00:40:22.310 align:start position:0% let's say you update 10 plugins for clienta<00:40:20.000> a.com<00:40:21.280> and<00:40:21.520> you<00:40:21.680> do<00:40:21.839> that<00:40:22.000> from<00:40:22.160> the 00:40:22.310 --> 00:40:22.320 align:start position:0% clienta a.com and you do that from the 00:40:22.320 --> 00:40:23.230 align:start position:0% clienta a.com and you do that from the glow 00:40:23.230 --> 00:40:23.240 align:start position:0% glow 00:40:23.240 --> 00:40:25.829 align:start position:0% glow dashboard<00:40:24.240> for<00:40:24.480> each<00:40:24.720> of<00:40:24.880> those<00:40:25.200> 10<00:40:25.520> plugins 00:40:25.829 --> 00:40:25.839 align:start position:0% dashboard for each of those 10 plugins 00:40:25.839 --> 00:40:27.990 align:start position:0% dashboard for each of those 10 plugins that<00:40:26.079> gets<00:40:26.240> updated<00:40:26.880> it<00:40:27.119> just<00:40:27.280> fires<00:40:27.680> a<00:40:27.839> little 00:40:27.990 --> 00:40:28.000 align:start position:0% that gets updated it just fires a little 00:40:28.000 --> 00:40:29.910 align:start position:0% that gets updated it just fires a little note<00:40:28.320> to<00:40:28.560> that<00:40:28.800> website<00:40:29.200> within<00:40:29.520> the<00:40:29.680> glow 00:40:29.910 --> 00:40:29.920 align:start position:0% note to that website within the glow 00:40:29.920 --> 00:40:31.349 align:start position:0% note to that website within the glow dashboard<00:40:30.320> so<00:40:30.400> you<00:40:30.560> could<00:40:30.640> then<00:40:30.800> go<00:40:31.040> to<00:40:31.200> that 00:40:31.349 --> 00:40:31.359 align:start position:0% dashboard so you could then go to that 00:40:31.359 --> 00:40:33.910 align:start position:0% dashboard so you could then go to that website<00:40:31.760> within<00:40:32.160> glow<00:40:32.720> and<00:40:32.880> it<00:40:33.119> will<00:40:33.280> say<00:40:33.839> you 00:40:33.910 --> 00:40:33.920 align:start position:0% website within glow and it will say you 00:40:33.920 --> 00:40:36.790 align:start position:0% website within glow and it will say you know<00:40:34.160> John<00:40:34.640> updated<00:40:35.200> Yoast<00:40:35.680> SEO<00:40:36.079> to<00:40:36.320> version 00:40:36.790 --> 00:40:36.800 align:start position:0% know John updated Yoast SEO to version 00:40:36.800 --> 00:40:40.150 align:start position:0% know John updated Yoast SEO to version 25<00:40:37.359> and<00:40:38.000> Phil<00:40:38.480> updated<00:40:39.280> you<00:40:39.440> know<00:40:39.680> advanced 00:40:40.150 --> 00:40:40.160 align:start position:0% 25 and Phil updated you know advanced 00:40:40.160 --> 00:40:42.470 align:start position:0% 25 and Phil updated you know advanced custom<00:40:40.480> fields<00:40:40.880> to<00:40:41.119> version<00:40:41.680> five<00:40:42.079> or 00:40:42.470 --> 00:40:42.480 align:start position:0% custom fields to version five or 00:40:42.480 --> 00:40:44.150 align:start position:0% custom fields to version five or whatever<00:40:42.800> it<00:40:43.040> might<00:40:43.200> be<00:40:43.440> okay<00:40:43.680> and<00:40:43.839> it<00:40:44.079> just 00:40:44.150 --> 00:40:44.160 align:start position:0% whatever it might be okay and it just 00:40:44.160 --> 00:40:46.069 align:start position:0% whatever it might be okay and it just keeps<00:40:44.400> that<00:40:44.640> little<00:40:45.119> um<00:40:45.520> you<00:40:45.680> know<00:40:45.760> a<00:40:45.839> bit<00:40:46.000> like 00:40:46.069 --> 00:40:46.079 align:start position:0% keeps that little um you know a bit like 00:40:46.079 --> 00:40:48.470 align:start position:0% keeps that little um you know a bit like an<00:40:46.320> activity<00:40:46.720> log<00:40:47.280> plugin<00:40:47.760> sort<00:40:48.000> of<00:40:48.160> similar 00:40:48.470 --> 00:40:48.480 align:start position:0% an activity log plugin sort of similar 00:40:48.480 --> 00:40:50.150 align:start position:0% an activity log plugin sort of similar to<00:40:48.640> that<00:40:48.880> it<00:40:49.040> keeps<00:40:49.280> that<00:40:49.520> little<00:40:49.680> record<00:40:50.000> as 00:40:50.150 --> 00:40:50.160 align:start position:0% to that it keeps that little record as 00:40:50.160 --> 00:40:51.829 align:start position:0% to that it keeps that little record as well<00:40:50.320> well<00:40:50.480> the<00:40:50.640> activity<00:40:51.040> log<00:40:51.359> is<00:40:51.520> very 00:40:51.829 --> 00:40:51.839 align:start position:0% well well the activity log is very 00:40:51.839 --> 00:40:54.390 align:start position:0% well well the activity log is very important<00:40:52.480> um<00:40:53.359> I've<00:40:53.599> learned<00:40:53.920> I've<00:40:54.160> learned 00:40:54.390 --> 00:40:54.400 align:start position:0% important um I've learned I've learned 00:40:54.400 --> 00:40:56.950 align:start position:0% important um I've learned I've learned that<00:40:54.640> one<00:40:55.280> not<00:40:55.520> quite<00:40:55.760> the<00:40:56.000> hard<00:40:56.240> way<00:40:56.400> but<00:40:56.640> it 00:40:56.950 --> 00:40:56.960 align:start position:0% that one not quite the hard way but it 00:40:56.960 --> 00:40:59.670 align:start position:0% that one not quite the hard way but it saved<00:40:57.280> my<00:40:57.920> butt<00:40:58.240> once<00:40:58.560> when<00:40:58.720> a<00:40:59.040> client<00:40:59.280> went<00:40:59.520> in 00:40:59.670 --> 00:40:59.680 align:start position:0% saved my butt once when a client went in 00:40:59.680 --> 00:41:01.430 align:start position:0% saved my butt once when a client went in and<00:40:59.839> updated<00:41:00.319> stuff<00:41:00.640> they<00:41:00.800> broke<00:41:01.040> the<00:41:01.200> site 00:41:01.430 --> 00:41:01.440 align:start position:0% and updated stuff they broke the site 00:41:01.440 --> 00:41:03.670 align:start position:0% and updated stuff they broke the site then<00:41:01.680> blame<00:41:02.000> me<00:41:02.640> and<00:41:02.800> when<00:41:02.960> I<00:41:03.119> pulled<00:41:03.359> up<00:41:03.520> the 00:41:03.670 --> 00:41:03.680 align:start position:0% then blame me and when I pulled up the 00:41:03.680 --> 00:41:07.750 align:start position:0% then blame me and when I pulled up the log<00:41:04.000> it's<00:41:04.160> like<00:41:04.640> "No<00:41:05.440> you<00:41:05.760> did<00:41:06.160> this."<00:41:07.599> And 00:41:07.750 --> 00:41:07.760 align:start position:0% log it's like "No you did this." And 00:41:07.760 --> 00:41:10.150 align:start position:0% log it's like "No you did this." And they're<00:41:08.000> like<00:41:08.079> "Oh<00:41:08.480> Glo."<00:41:08.880> Yeah<00:41:09.599> yeah<00:41:09.839> glow 00:41:10.150 --> 00:41:10.160 align:start position:0% they're like "Oh Glo." Yeah yeah glow 00:41:10.160 --> 00:41:11.670 align:start position:0% they're like "Oh Glo." Yeah yeah glow will<00:41:10.319> do<00:41:10.400> the<00:41:10.640> same<00:41:10.880> glow<00:41:11.200> will<00:41:11.359> tell<00:41:11.520> you 00:41:11.670 --> 00:41:11.680 align:start position:0% will do the same glow will tell you 00:41:11.680 --> 00:41:13.349 align:start position:0% will do the same glow will tell you again<00:41:12.079> any<00:41:12.400> actions<00:41:12.720> that<00:41:12.880> happened<00:41:13.119> in 00:41:13.349 --> 00:41:13.359 align:start position:0% again any actions that happened in 00:41:13.359 --> 00:41:15.030 align:start position:0% again any actions that happened in WordPress<00:41:13.760> it<00:41:13.839> will<00:41:14.000> record<00:41:14.319> okay<00:41:14.480> so<00:41:14.720> Glow 00:41:15.030 --> 00:41:15.040 align:start position:0% WordPress it will record okay so Glow 00:41:15.040 --> 00:41:16.550 align:start position:0% WordPress it will record okay so Glow records<00:41:15.440> them<00:41:15.599> if<00:41:15.839> someone<00:41:16.160> makes<00:41:16.319> the 00:41:16.550 --> 00:41:16.560 align:start position:0% records them if someone makes the 00:41:16.560 --> 00:41:19.829 align:start position:0% records them if someone makes the actions<00:41:16.880> in<00:41:17.200> WordPress<00:41:18.640> correct<00:41:19.200> ah<00:41:19.520> see<00:41:19.680> that 00:41:19.829 --> 00:41:19.839 align:start position:0% actions in WordPress correct ah see that 00:41:19.839 --> 00:41:21.510 align:start position:0% actions in WordPress correct ah see that that<00:41:19.920> that<00:41:20.079> that<00:41:20.560> was<00:41:20.640> the<00:41:20.880> key<00:41:21.040> I<00:41:21.200> was<00:41:21.359> getting 00:41:21.510 --> 00:41:21.520 align:start position:0% that that that was the key I was getting 00:41:21.520 --> 00:41:23.190 align:start position:0% that that that was the key I was getting to<00:41:21.680> was<00:41:21.920> to<00:41:22.079> make<00:41:22.160> sure<00:41:22.319> it<00:41:22.480> not<00:41:22.640> only<00:41:22.800> records 00:41:23.190 --> 00:41:23.200 align:start position:0% to was to make sure it not only records 00:41:23.200 --> 00:41:26.069 align:start position:0% to was to make sure it not only records them<00:41:23.359> if<00:41:23.599> you<00:41:23.760> do<00:41:23.920> the<00:41:24.079> actions<00:41:24.319> in<00:41:24.560> Glow<00:41:25.280> but 00:41:26.069 --> 00:41:26.079 align:start position:0% them if you do the actions in Glow but 00:41:26.079 --> 00:41:28.390 align:start position:0% them if you do the actions in Glow but it<00:41:26.240> goes<00:41:26.400> back<00:41:26.560> the<00:41:26.720> other<00:41:26.880> way<00:41:27.200> okay<00:41:28.000> yeah<00:41:28.160> it 00:41:28.390 --> 00:41:28.400 align:start position:0% it goes back the other way okay yeah it 00:41:28.400 --> 00:41:29.910 align:start position:0% it goes back the other way okay yeah it and<00:41:28.560> it<00:41:28.720> tells<00:41:28.880> you<00:41:29.040> who<00:41:29.280> did<00:41:29.440> it<00:41:29.599> as<00:41:29.760> well 00:41:29.910 --> 00:41:29.920 align:start position:0% and it tells you who did it as well 00:41:29.920 --> 00:41:31.190 align:start position:0% and it tells you who did it as well which<00:41:30.160> obviously<00:41:30.400> an<00:41:30.640> important<00:41:30.960> piece<00:41:31.119> of 00:41:31.190 --> 00:41:31.200 align:start position:0% which obviously an important piece of 00:41:31.200 --> 00:41:32.710 align:start position:0% which obviously an important piece of the<00:41:31.359> puzzle<00:41:31.839> it's<00:41:31.920> a<00:41:32.079> very<00:41:32.240> important<00:41:32.480> piece 00:41:32.710 --> 00:41:32.720 align:start position:0% the puzzle it's a very important piece 00:41:32.720 --> 00:41:35.190 align:start position:0% the puzzle it's a very important piece of<00:41:32.800> the<00:41:32.960> puzzle<00:41:33.280> when<00:41:33.520> something<00:41:33.839> breaks<00:41:34.960> it 00:41:35.190 --> 00:41:35.200 align:start position:0% of the puzzle when something breaks it 00:41:35.200 --> 00:41:37.589 align:start position:0% of the puzzle when something breaks it is<00:41:35.440> it<00:41:35.680> is<00:41:35.839> mate<00:41:36.240> yeah<00:41:36.560> no<00:41:36.880> so<00:41:36.960> it<00:41:37.119> kind<00:41:37.200> of<00:41:37.359> Yeah 00:41:37.589 --> 00:41:37.599 align:start position:0% is it is mate yeah no so it kind of Yeah 00:41:37.599 --> 00:41:39.829 align:start position:0% is it is mate yeah no so it kind of Yeah runs<00:41:37.920> runs<00:41:38.160> two<00:41:38.400> ways<00:41:38.640> like<00:41:38.800> that<00:41:39.119> now<00:41:39.280> for<00:41:39.440> the 00:41:39.829 --> 00:41:39.839 align:start position:0% runs runs two ways like that now for the 00:41:39.839 --> 00:41:42.069 align:start position:0% runs runs two ways like that now for the for<00:41:40.160> the<00:41:40.319> time<00:41:40.560> being<00:41:40.800> in<00:41:41.040> terms<00:41:41.280> of<00:41:41.440> recording 00:41:42.069 --> 00:41:42.079 align:start position:0% for the time being in terms of recording 00:41:42.079 --> 00:41:45.430 align:start position:0% for the time being in terms of recording actions<00:41:42.640> from<00:41:43.040> WordPress<00:41:43.599> to<00:41:43.760> Glow<00:41:44.720> it's<00:41:45.119> only 00:41:45.430 --> 00:41:45.440 align:start position:0% actions from WordPress to Glow it's only 00:41:45.440 --> 00:41:47.670 align:start position:0% actions from WordPress to Glow it's only actions<00:41:45.920> related<00:41:46.400> to<00:41:46.800> core<00:41:47.119> plugins<00:41:47.520> and 00:41:47.670 --> 00:41:47.680 align:start position:0% actions related to core plugins and 00:41:47.680 --> 00:41:50.069 align:start position:0% actions related to core plugins and themes<00:41:48.160> so<00:41:48.319> updates<00:41:49.440> activations 00:41:50.069 --> 00:41:50.079 align:start position:0% themes so updates activations 00:41:50.079 --> 00:41:52.790 align:start position:0% themes so updates activations deactivations<00:41:50.960> installs<00:41:51.520> deletes<00:41:52.160> yeah<00:41:52.640> at 00:41:52.790 --> 00:41:52.800 align:start position:0% deactivations installs deletes yeah at 00:41:52.800 --> 00:41:55.829 align:start position:0% deactivations installs deletes yeah at the<00:41:52.960> moment<00:41:53.520> it's<00:41:54.079> um<00:41:55.040> it<00:41:55.280> doesn't<00:41:55.520> include 00:41:55.829 --> 00:41:55.839 align:start position:0% the moment it's um it doesn't include 00:41:55.839 --> 00:41:57.910 align:start position:0% the moment it's um it doesn't include sort<00:41:55.920> of<00:41:56.079> you<00:41:56.240> know<00:41:56.319> edits<00:41:56.720> to<00:41:56.960> pages<00:41:57.440> or 00:41:57.910 --> 00:41:57.920 align:start position:0% sort of you know edits to pages or 00:41:57.920 --> 00:42:00.710 align:start position:0% sort of you know edits to pages or deleting<00:41:58.319> a<00:41:58.560> post<00:41:58.920> or<00:41:59.920> we've<00:42:00.160> had<00:42:00.319> a<00:42:00.560> few 00:42:00.710 --> 00:42:00.720 align:start position:0% deleting a post or we've had a few 00:42:00.720 --> 00:42:02.630 align:start position:0% deleting a post or we've had a few requests<00:42:01.040> for<00:42:01.280> us<00:42:01.520> to<00:42:01.680> to<00:42:01.920> add<00:42:02.160> those<00:42:02.400> things 00:42:02.630 --> 00:42:02.640 align:start position:0% requests for us to to add those things 00:42:02.640 --> 00:42:04.630 align:start position:0% requests for us to to add those things so<00:42:02.960> we<00:42:03.200> may<00:42:03.359> well<00:42:03.520> do<00:42:03.680> in<00:42:03.839> the<00:42:03.920> future<00:42:04.079> but<00:42:04.480> no 00:42:04.630 --> 00:42:04.640 align:start position:0% so we may well do in the future but no 00:42:04.640 --> 00:42:06.230 align:start position:0% so we may well do in the future but no at<00:42:04.800> this<00:42:04.880> point<00:42:05.040> it's<00:42:05.280> just<00:42:05.760> core<00:42:06.000> plugins 00:42:06.230 --> 00:42:06.240 align:start position:0% at this point it's just core plugins 00:42:06.240 --> 00:42:07.990 align:start position:0% at this point it's just core plugins theme<00:42:06.720> there's<00:42:06.960> there's<00:42:07.359> other<00:42:07.680> there's 00:42:07.990 --> 00:42:08.000 align:start position:0% theme there's there's other there's 00:42:08.000 --> 00:42:09.990 align:start position:0% theme there's there's other there's other<00:42:08.480> tracking<00:42:08.880> plugins<00:42:09.359> that<00:42:09.520> you<00:42:09.760> can<00:42:09.839> use 00:42:09.990 --> 00:42:10.000 align:start position:0% other tracking plugins that you can use 00:42:10.000 --> 00:42:13.750 align:start position:0% other tracking plugins that you can use to<00:42:10.960> to<00:42:11.200> track<00:42:11.520> that<00:42:11.839> information<00:42:13.040> very<00:42:13.359> true 00:42:13.750 --> 00:42:13.760 align:start position:0% to to track that information very true 00:42:13.760 --> 00:42:15.750 align:start position:0% to to track that information very true yeah<00:42:14.319> every<00:42:14.560> site<00:42:14.800> I<00:42:14.960> build<00:42:15.280> gets<00:42:15.520> one<00:42:15.680> of 00:42:15.750 --> 00:42:15.760 align:start position:0% yeah every site I build gets one of 00:42:15.760 --> 00:42:18.309 align:start position:0% yeah every site I build gets one of those<00:42:16.000> so<00:42:16.160> that<00:42:16.319> I<00:42:16.480> know<00:42:16.640> who's<00:42:16.960> doing<00:42:17.280> what 00:42:18.309 --> 00:42:18.319 align:start position:0% those so that I know who's doing what 00:42:18.319 --> 00:42:20.950 align:start position:0% those so that I know who's doing what yeah<00:42:18.560> yeah<00:42:18.800> very<00:42:19.040> useful<00:42:19.440> indeed<00:42:20.000> yeah<00:42:20.480> yeah 00:42:20.950 --> 00:42:20.960 align:start position:0% yeah yeah very useful indeed yeah yeah 00:42:20.960 --> 00:42:22.790 align:start position:0% yeah yeah very useful indeed yeah yeah learned<00:42:21.200> that<00:42:21.440> one<00:42:21.599> the<00:42:21.760> hard<00:42:21.920> way<00:42:22.160> years<00:42:22.319> ago 00:42:22.790 --> 00:42:22.800 align:start position:0% learned that one the hard way years ago 00:42:22.800 --> 00:42:26.069 align:start position:0% learned that one the hard way years ago is<00:42:23.119> to<00:42:23.760> not<00:42:24.160> just<00:42:24.560> because<00:42:25.520> something<00:42:25.839> goes 00:42:26.069 --> 00:42:26.079 align:start position:0% is to not just because something goes 00:42:26.079 --> 00:42:27.589 align:start position:0% is to not just because something goes wrong<00:42:26.400> you're<00:42:26.560> the<00:42:26.720> one<00:42:26.800> that<00:42:26.960> gets<00:42:27.200> blamed<00:42:27.520> no 00:42:27.589 --> 00:42:27.599 align:start position:0% wrong you're the one that gets blamed no 00:42:27.599 --> 00:42:30.230 align:start position:0% wrong you're the one that gets blamed no matter<00:42:27.920> who<00:42:28.079> did<00:42:28.240> it<00:42:29.200> yes<00:42:29.440> indeed<00:42:29.839> yeah<00:42:30.079> well 00:42:30.230 --> 00:42:30.240 align:start position:0% matter who did it yes indeed yeah well 00:42:30.240 --> 00:42:31.670 align:start position:0% matter who did it yes indeed yeah well you're<00:42:30.400> the<00:42:30.560> the<00:42:30.720> first<00:42:30.960> port<00:42:31.119> of<00:42:31.280> call<00:42:31.520> aren't 00:42:31.670 --> 00:42:31.680 align:start position:0% you're the the first port of call aren't 00:42:31.680 --> 00:42:32.790 align:start position:0% you're the the first port of call aren't you 00:42:32.790 --> 00:42:32.800 align:start position:0% you 00:42:32.800 --> 00:42:35.109 align:start position:0% you so<00:42:33.040> you've<00:42:33.359> got<00:42:33.599> other<00:42:34.079> little<00:42:34.400> pieces<00:42:34.800> into 00:42:35.109 --> 00:42:35.119 align:start position:0% so you've got other little pieces into 00:42:35.119 --> 00:42:37.670 align:start position:0% so you've got other little pieces into the<00:42:35.359> site<00:42:35.680> here<00:42:36.079> such<00:42:36.240> as<00:42:36.599> performance<00:42:37.599> you 00:42:37.670 --> 00:42:37.680 align:start position:0% the site here such as performance you 00:42:37.680 --> 00:42:39.510 align:start position:0% the site here such as performance you know<00:42:37.920> what<00:42:38.079> is<00:42:38.319> the<00:42:38.560> performance<00:42:39.119> function 00:42:39.510 --> 00:42:39.520 align:start position:0% know what is the performance function 00:42:39.520 --> 00:42:42.230 align:start position:0% know what is the performance function here<00:42:39.680> for<00:42:39.920> it<00:42:40.800> it's<00:42:41.280> an<00:42:41.599> integration<00:42:42.000> with 00:42:42.230 --> 00:42:42.240 align:start position:0% here for it it's an integration with 00:42:42.240 --> 00:42:45.030 align:start position:0% here for it it's an integration with Google<00:42:42.560> page<00:42:42.880> speed<00:42:43.359> insights<00:42:44.240> so<00:42:44.560> it's<00:42:44.880> just 00:42:45.030 --> 00:42:45.040 align:start position:0% Google page speed insights so it's just 00:42:45.040 --> 00:42:47.109 align:start position:0% Google page speed insights so it's just an<00:42:45.359> automated<00:42:45.920> daily<00:42:46.240> scan<00:42:46.560> of<00:42:46.720> all<00:42:46.880> of<00:42:46.960> your 00:42:47.109 --> 00:42:47.119 align:start position:0% an automated daily scan of all of your 00:42:47.119 --> 00:42:48.950 align:start position:0% an automated daily scan of all of your clients<00:42:47.440> websites<00:42:48.240> and<00:42:48.400> then<00:42:48.560> it<00:42:48.720> gives<00:42:48.800> you 00:42:48.950 --> 00:42:48.960 align:start position:0% clients websites and then it gives you 00:42:48.960 --> 00:42:51.030 align:start position:0% clients websites and then it gives you just<00:42:49.119> a<00:42:49.280> nice<00:42:49.520> little<00:42:49.760> sort<00:42:49.920> of<00:42:50.079> neat<00:42:50.560> daily 00:42:51.030 --> 00:42:51.040 align:start position:0% just a nice little sort of neat daily 00:42:51.040 --> 00:42:53.030 align:start position:0% just a nice little sort of neat daily history<00:42:51.359> of<00:42:51.599> those<00:42:52.000> uh<00:42:52.240> those<00:42:52.560> performance 00:42:53.030 --> 00:42:53.040 align:start position:0% history of those uh those performance 00:42:53.040 --> 00:42:55.670 align:start position:0% history of those uh those performance scans<00:42:53.520> so<00:42:54.240> across<00:42:54.640> desktop<00:42:54.960> and<00:42:55.119> mobile<00:42:55.520> we 00:42:55.670 --> 00:42:55.680 align:start position:0% scans so across desktop and mobile we 00:42:55.680 --> 00:42:57.109 align:start position:0% scans so across desktop and mobile we we've<00:42:55.920> all<00:42:56.079> run<00:42:56.240> a<00:42:56.400> Google<00:42:56.640> page<00:42:56.880> speed 00:42:57.109 --> 00:42:57.119 align:start position:0% we've all run a Google page speed 00:42:57.119 --> 00:42:58.950 align:start position:0% we've all run a Google page speed insights<00:42:57.520> report<00:42:57.839> before<00:42:58.079> on<00:42:58.240> a<00:42:58.400> website<00:42:58.720> I'm 00:42:58.950 --> 00:42:58.960 align:start position:0% insights report before on a website I'm 00:42:58.960 --> 00:43:02.150 align:start position:0% insights report before on a website I'm sure<00:42:59.599> so<00:42:59.839> you'll<00:43:00.079> you'll<00:43:00.800> um<00:43:01.520> you<00:43:01.680> know<00:43:01.839> you'll 00:43:02.150 --> 00:43:02.160 align:start position:0% sure so you'll you'll um you know you'll 00:43:02.160 --> 00:43:04.950 align:start position:0% sure so you'll you'll um you know you'll see<00:43:02.319> that<00:43:02.560> sort<00:43:02.720> of<00:43:03.040> um<00:43:04.000> opportunities 00:43:04.950 --> 00:43:04.960 align:start position:0% see that sort of um opportunities 00:43:04.960 --> 00:43:07.829 align:start position:0% see that sort of um opportunities section<00:43:05.359> I<00:43:05.599> think<00:43:05.680> they<00:43:05.920> call<00:43:06.079> it<00:43:07.119> uh<00:43:07.599> you<00:43:07.760> know 00:43:07.829 --> 00:43:07.839 align:start position:0% section I think they call it uh you know 00:43:07.839 --> 00:43:09.349 align:start position:0% section I think they call it uh you know that<00:43:08.079> sort<00:43:08.240> of<00:43:08.319> tells<00:43:08.560> you<00:43:08.720> to<00:43:08.960> I<00:43:09.119> don't<00:43:09.200> know 00:43:09.349 --> 00:43:09.359 align:start position:0% that sort of tells you to I don't know 00:43:09.359 --> 00:43:11.270 align:start position:0% that sort of tells you to I don't know eliminate<00:43:09.839> vendor<00:43:10.160> blocking<00:43:10.480> resources<00:43:10.960> and 00:43:11.270 --> 00:43:11.280 align:start position:0% eliminate vendor blocking resources and 00:43:11.280 --> 00:43:12.950 align:start position:0% eliminate vendor blocking resources and update<00:43:11.599> this<00:43:11.839> and<00:43:12.079> change<00:43:12.319> that<00:43:12.480> and<00:43:12.720> this 00:43:12.950 --> 00:43:12.960 align:start position:0% update this and change that and this 00:43:12.960 --> 00:43:14.670 align:start position:0% update this and change that and this that<00:43:13.040> and<00:43:13.200> the<00:43:13.280> other<00:43:13.520> so<00:43:13.680> you<00:43:13.839> get<00:43:14.000> that<00:43:14.160> each 00:43:14.670 --> 00:43:14.680 align:start position:0% that and the other so you get that each 00:43:14.680 --> 00:43:19.270 align:start position:0% that and the other so you get that each day<00:43:15.680> um<00:43:16.480> and<00:43:16.640> then<00:43:17.040> in<00:43:17.280> terms<00:43:17.440> of<00:43:17.599> the<00:43:17.920> report 00:43:19.270 --> 00:43:19.280 align:start position:0% day um and then in terms of the report 00:43:19.280 --> 00:43:20.790 align:start position:0% day um and then in terms of the report uh<00:43:19.359> that<00:43:19.599> goes<00:43:19.760> to<00:43:19.839> the<00:43:20.000> client<00:43:20.400> it<00:43:20.560> will<00:43:20.640> just 00:43:20.790 --> 00:43:20.800 align:start position:0% uh that goes to the client it will just 00:43:20.800 --> 00:43:22.230 align:start position:0% uh that goes to the client it will just sort<00:43:20.960> of<00:43:21.040> aggregate<00:43:21.520> that<00:43:21.760> performance 00:43:22.230 --> 00:43:22.240 align:start position:0% sort of aggregate that performance 00:43:22.240 --> 00:43:24.069 align:start position:0% sort of aggregate that performance information<00:43:22.800> so<00:43:23.040> if<00:43:23.200> you're<00:43:23.359> sending<00:43:23.680> monthly 00:43:24.069 --> 00:43:24.079 align:start position:0% information so if you're sending monthly 00:43:24.079 --> 00:43:26.309 align:start position:0% information so if you're sending monthly reports<00:43:24.960> it<00:43:25.119> will<00:43:25.359> show<00:43:25.520> the<00:43:25.760> client<00:43:26.160> you<00:43:26.240> know 00:43:26.309 --> 00:43:26.319 align:start position:0% reports it will show the client you know 00:43:26.319 --> 00:43:28.870 align:start position:0% reports it will show the client you know the<00:43:26.560> average<00:43:27.040> load<00:43:27.440> speed<00:43:28.000> in<00:43:28.240> this<00:43:28.400> month<00:43:28.640> or 00:43:28.870 --> 00:43:28.880 align:start position:0% the average load speed in this month or 00:43:28.880 --> 00:43:31.510 align:start position:0% the average load speed in this month or the<00:43:29.040> average<00:43:29.680> performance<00:43:30.319> score<00:43:30.720> out<00:43:30.960> of<00:43:31.280> 100 00:43:31.510 --> 00:43:31.520 align:start position:0% the average performance score out of 100 00:43:31.520 --> 00:43:34.950 align:start position:0% the average performance score out of 100 for<00:43:32.079> desktop<00:43:32.640> this<00:43:32.960> month<00:43:33.119> or<00:43:33.359> whatever<00:43:33.960> so 00:43:34.950 --> 00:43:34.960 align:start position:0% for desktop this month or whatever so 00:43:34.960 --> 00:43:37.430 align:start position:0% for desktop this month or whatever so yeah<00:43:35.680> um<00:43:36.160> yeah<00:43:36.400> there's<00:43:36.640> kind<00:43:36.800> of<00:43:36.960> nothing<00:43:37.200> for 00:43:37.430 --> 00:43:37.440 align:start position:0% yeah um yeah there's kind of nothing for 00:43:37.440 --> 00:43:39.270 align:start position:0% yeah um yeah there's kind of nothing for the<00:43:37.599> agency<00:43:38.000> to<00:43:38.160> to<00:43:38.400> do<00:43:38.560> with<00:43:38.720> that<00:43:38.960> particular 00:43:39.270 --> 00:43:39.280 align:start position:0% the agency to to do with that particular 00:43:39.280 --> 00:43:40.550 align:start position:0% the agency to to do with that particular feature<00:43:39.520> because<00:43:39.680> it<00:43:39.920> just<00:43:40.000> runs<00:43:40.240> fully 00:43:40.550 --> 00:43:40.560 align:start position:0% feature because it just runs fully 00:43:40.560 --> 00:43:42.470 align:start position:0% feature because it just runs fully automated<00:43:40.960> in<00:43:41.119> the<00:43:41.200> background<00:43:41.680> but<00:43:42.000> we<00:43:42.240> get<00:43:42.319> a 00:43:42.470 --> 00:43:42.480 align:start position:0% automated in the background but we get a 00:43:42.480 --> 00:43:43.990 align:start position:0% automated in the background but we get a lot<00:43:42.560> of<00:43:42.640> nice<00:43:42.880> feedback<00:43:43.200> about<00:43:43.440> the<00:43:43.599> history 00:43:43.990 --> 00:43:44.000 align:start position:0% lot of nice feedback about the history 00:43:44.000 --> 00:43:45.589 align:start position:0% lot of nice feedback about the history section<00:43:44.240> of<00:43:44.319> that<00:43:44.640> so<00:43:44.800> So<00:43:44.960> it<00:43:45.119> sort<00:43:45.280> of<00:43:45.359> shows 00:43:45.589 --> 00:43:45.599 align:start position:0% section of that so So it sort of shows 00:43:45.599 --> 00:43:49.589 align:start position:0% section of that so So it sort of shows the<00:43:45.760> dayby-day<00:43:46.680> um<00:43:47.680> yeah<00:43:48.400> uh<00:43:49.040> difference<00:43:49.359> in 00:43:49.589 --> 00:43:49.599 align:start position:0% the dayby-day um yeah uh difference in 00:43:49.599 --> 00:43:51.030 align:start position:0% the dayby-day um yeah uh difference in in<00:43:49.839> performance<00:43:50.160> scores<00:43:50.480> it's<00:43:50.640> quite<00:43:50.800> helpful 00:43:51.030 --> 00:43:51.040 align:start position:0% in performance scores it's quite helpful 00:43:51.040 --> 00:43:52.550 align:start position:0% in performance scores it's quite helpful right<00:43:51.200> because<00:43:51.680> I<00:43:51.839> don't<00:43:51.920> know<00:43:52.079> if<00:43:52.240> you<00:43:52.400> see 00:43:52.550 --> 00:43:52.560 align:start position:0% right because I don't know if you see 00:43:52.560 --> 00:43:54.710 align:start position:0% right because I don't know if you see that<00:43:52.800> today<00:43:53.040> the<00:43:53.280> performance<00:43:53.680> score<00:43:53.920> is<00:43:54.160> 30% 00:43:54.710 --> 00:43:54.720 align:start position:0% that today the performance score is 30% 00:43:54.720 --> 00:43:57.030 align:start position:0% that today the performance score is 30% lower<00:43:54.960> than<00:43:55.119> it<00:43:55.280> was<00:43:55.640> yesterday<00:43:56.640> that<00:43:56.880> tells 00:43:57.030 --> 00:43:57.040 align:start position:0% lower than it was yesterday that tells 00:43:57.040 --> 00:43:58.870 align:start position:0% lower than it was yesterday that tells me<00:43:57.200> that<00:43:57.440> something's<00:43:57.839> significant<00:43:58.640> has 00:43:58.870 --> 00:43:58.880 align:start position:0% me that something's significant has 00:43:58.880 --> 00:44:00.069 align:start position:0% me that something's significant has probably<00:43:59.040> changed<00:43:59.280> on<00:43:59.440> the<00:43:59.599> site<00:43:59.760> right<00:44:00.000> you 00:44:00.069 --> 00:44:00.079 align:start position:0% probably changed on the site right you 00:44:00.079 --> 00:44:01.430 align:start position:0% probably changed on the site right you might<00:44:00.240> want<00:44:00.319> to<00:44:00.400> do<00:44:00.560> something<00:44:00.720> about<00:44:00.880> it<00:44:01.200> and 00:44:01.430 --> 00:44:01.440 align:start position:0% might want to do something about it and 00:44:01.440 --> 00:44:03.190 align:start position:0% might want to do something about it and check<00:44:01.599> it<00:44:01.760> over<00:44:02.079> so<00:44:02.319> it's<00:44:02.560> quite<00:44:02.800> it's<00:44:02.960> quite 00:44:03.190 --> 00:44:03.200 align:start position:0% check it over so it's quite it's quite 00:44:03.200 --> 00:44:04.950 align:start position:0% check it over so it's quite it's quite helpful<00:44:03.599> dig<00:44:03.760> into<00:44:04.000> it<00:44:04.160> and<00:44:04.400> find<00:44:04.560> out<00:44:04.720> what's 00:44:04.950 --> 00:44:04.960 align:start position:0% helpful dig into it and find out what's 00:44:04.960 --> 00:44:07.270 align:start position:0% helpful dig into it and find out what's up<00:44:05.599> all<00:44:05.680> right<00:44:05.920> so<00:44:06.240> you've<00:44:06.480> been<00:44:06.640> emphasizing 00:44:07.270 --> 00:44:07.280 align:start position:0% up all right so you've been emphasizing 00:44:07.280 --> 00:44:09.670 align:start position:0% up all right so you've been emphasizing you<00:44:07.440> know<00:44:07.520> the<00:44:08.000> real<00:44:08.319> value<00:44:08.560> of<00:44:08.800> the<00:44:09.040> of 00:44:09.670 --> 00:44:09.680 align:start position:0% you know the real value of the of 00:44:09.680 --> 00:44:13.349 align:start position:0% you know the real value of the of support<00:44:10.240> and<00:44:11.359> yeah<00:44:11.760> can<00:44:11.920> you<00:44:12.400> share<00:44:12.640> a<00:44:12.880> success 00:44:13.349 --> 00:44:13.359 align:start position:0% support and yeah can you share a success 00:44:13.359 --> 00:44:15.750 align:start position:0% support and yeah can you share a success story<00:44:13.760> where<00:44:14.000> an<00:44:14.240> agency<00:44:14.720> using<00:44:15.119> glow 00:44:15.750 --> 00:44:15.760 align:start position:0% story where an agency using glow 00:44:15.760 --> 00:44:17.750 align:start position:0% story where an agency using glow significantly<00:44:16.319> improved<00:44:16.880> their<00:44:17.280> uh<00:44:17.440> client 00:44:17.750 --> 00:44:17.760 align:start position:0% significantly improved their uh client 00:44:17.760 --> 00:44:19.430 align:start position:0% significantly improved their uh client relationships 00:44:19.430 --> 00:44:19.440 align:start position:0% relationships 00:44:19.440 --> 00:44:21.430 align:start position:0% relationships I<00:44:19.680> can't<00:44:19.839> I<00:44:20.079> can't<00:44:20.319> name<00:44:20.560> names 00:44:21.430 --> 00:44:21.440 align:start position:0% I can't I can't name names 00:44:21.440 --> 00:44:24.069 align:start position:0% I can't I can't name names Um<00:44:21.839> but<00:44:22.000> we<00:44:22.240> had<00:44:22.400> we<00:44:22.720> had<00:44:22.880> a<00:44:23.280> an<00:44:23.520> agency<00:44:23.839> that 00:44:24.069 --> 00:44:24.079 align:start position:0% Um but we had we had a an agency that 00:44:24.079 --> 00:44:26.150 align:start position:0% Um but we had we had a an agency that managed<00:44:24.400> about<00:44:25.200> the<00:44:25.359> last<00:44:25.520> time<00:44:25.599> I<00:44:25.839> checked 00:44:26.150 --> 00:44:26.160 align:start position:0% managed about the last time I checked 00:44:26.160 --> 00:44:29.349 align:start position:0% managed about the last time I checked about<00:44:26.400> 350<00:44:27.280> websites<00:44:27.839> based<00:44:28.079> in<00:44:28.240> the<00:44:28.400> UK<00:44:28.720> in<00:44:28.960> in 00:44:29.349 --> 00:44:29.359 align:start position:0% about 350 websites based in the UK in in 00:44:29.359 --> 00:44:32.309 align:start position:0% about 350 websites based in the UK in in uh<00:44:29.680> north<00:44:29.920> of<00:44:30.000> England<00:44:30.240> in<00:44:30.920> Yorkshire<00:44:31.920> and 00:44:32.309 --> 00:44:32.319 align:start position:0% uh north of England in Yorkshire and 00:44:32.319 --> 00:44:34.230 align:start position:0% uh north of England in Yorkshire and they<00:44:32.960> firstly<00:44:33.359> were<00:44:33.520> not<00:44:33.680> using<00:44:33.920> any 00:44:34.230 --> 00:44:34.240 align:start position:0% they firstly were not using any 00:44:34.240 --> 00:44:36.550 align:start position:0% they firstly were not using any maintenance<00:44:34.720> system<00:44:35.040> beforehand 00:44:36.550 --> 00:44:36.560 align:start position:0% maintenance system beforehand 00:44:36.560 --> 00:44:38.470 align:start position:0% maintenance system beforehand uh<00:44:36.640> which<00:44:36.880> is<00:44:36.960> quite<00:44:37.119> amazing<00:44:37.359> on<00:44:37.520> that<00:44:38.319> wow 00:44:38.470 --> 00:44:38.480 align:start position:0% uh which is quite amazing on that wow 00:44:38.480 --> 00:44:39.510 align:start position:0% uh which is quite amazing on that wow that's<00:44:38.640> impressive<00:44:38.960> with<00:44:39.119> that<00:44:39.280> many 00:44:39.510 --> 00:44:39.520 align:start position:0% that's impressive with that many 00:44:39.520 --> 00:44:43.910 align:start position:0% that's impressive with that many websites<00:44:40.720> yeah<00:44:41.119> yeah<00:44:41.760> um<00:44:42.400> but<00:44:43.119> they<00:44:43.680> were 00:44:43.910 --> 00:44:43.920 align:start position:0% websites yeah yeah um but they were 00:44:43.920 --> 00:44:46.870 align:start position:0% websites yeah yeah um but they were using<00:44:44.160> email<00:44:44.800> for<00:44:45.280> support<00:44:46.240> and<00:44:46.480> as<00:44:46.720> their 00:44:46.870 --> 00:44:46.880 align:start position:0% using email for support and as their 00:44:46.880 --> 00:44:48.790 align:start position:0% using email for support and as their team<00:44:47.119> was<00:44:47.359> growing<00:44:48.000> they<00:44:48.240> were<00:44:48.400> just<00:44:48.560> running 00:44:48.790 --> 00:44:48.800 align:start position:0% team was growing they were just running 00:44:48.800 --> 00:44:50.630 align:start position:0% team was growing they were just running into<00:44:49.040> issue<00:44:49.359> after<00:44:49.680> issue<00:44:50.160> pretty<00:44:50.400> pretty 00:44:50.630 --> 00:44:50.640 align:start position:0% into issue after issue pretty pretty 00:44:50.640 --> 00:44:52.870 align:start position:0% into issue after issue pretty pretty much<00:44:50.720> every<00:44:50.960> week<00:44:51.200> so<00:44:51.359> they<00:44:51.599> had<00:44:52.240> uh<00:44:52.480> emails 00:44:52.870 --> 00:44:52.880 align:start position:0% much every week so they had uh emails 00:44:52.880 --> 00:44:54.710 align:start position:0% much every week so they had uh emails marked<00:44:53.200> as<00:44:53.440> red<00:44:54.079> that<00:44:54.319> should<00:44:54.480> have<00:44:54.560> been 00:44:54.710 --> 00:44:54.720 align:start position:0% marked as red that should have been 00:44:54.720 --> 00:44:55.910 align:start position:0% marked as red that should have been unread<00:44:55.119> because<00:44:55.200> they<00:44:55.359> hadn't<00:44:55.599> been<00:44:55.760> dealt 00:44:55.910 --> 00:44:55.920 align:start position:0% unread because they hadn't been dealt 00:44:55.920 --> 00:44:58.630 align:start position:0% unread because they hadn't been dealt with<00:44:56.160> and<00:44:56.400> the<00:44:56.560> other<00:44:56.720> way<00:44:56.880> around<00:44:58.079> they<00:44:58.400> were 00:44:58.630 --> 00:44:58.640 align:start position:0% with and the other way around they were 00:44:58.640 --> 00:45:00.390 align:start position:0% with and the other way around they were having<00:44:58.880> to<00:44:59.040> sort<00:44:59.200> of<00:44:59.280> forward<00:44:59.680> emails<00:45:00.000> on<00:45:00.160> to 00:45:00.390 --> 00:45:00.400 align:start position:0% having to sort of forward emails on to 00:45:00.400 --> 00:45:02.069 align:start position:0% having to sort of forward emails on to other<00:45:00.640> teammates<00:45:01.040> for<00:45:01.280> them<00:45:01.440> to<00:45:01.599> deal<00:45:01.760> with<00:45:01.839> it 00:45:02.069 --> 00:45:02.079 align:start position:0% other teammates for them to deal with it 00:45:02.079 --> 00:45:05.270 align:start position:0% other teammates for them to deal with it and<00:45:02.720> it<00:45:02.880> was<00:45:02.960> just<00:45:03.040> a<00:45:03.200> mess<00:45:03.520> basically<00:45:04.160> so<00:45:05.040> uh 00:45:05.270 --> 00:45:05.280 align:start position:0% and it was just a mess basically so uh 00:45:05.280 --> 00:45:06.870 align:start position:0% and it was just a mess basically so uh moving<00:45:05.520> it<00:45:05.680> into<00:45:06.000> this<00:45:06.160> one<00:45:06.400> unified 00:45:06.870 --> 00:45:06.880 align:start position:0% moving it into this one unified 00:45:06.880 --> 00:45:08.710 align:start position:0% moving it into this one unified dashboard<00:45:07.280> with<00:45:07.440> Glow<00:45:07.760> has<00:45:08.000> saved<00:45:08.160> them<00:45:08.480> hours 00:45:08.710 --> 00:45:08.720 align:start position:0% dashboard with Glow has saved them hours 00:45:08.720 --> 00:45:12.069 align:start position:0% dashboard with Glow has saved them hours and<00:45:08.960> hours<00:45:09.280> of<00:45:09.520> time<00:45:10.560> uh<00:45:11.040> and<00:45:11.520> really<00:45:11.839> their 00:45:12.069 --> 00:45:12.079 align:start position:0% and hours of time uh and really their 00:45:12.079 --> 00:45:13.670 align:start position:0% and hours of time uh and really their big<00:45:12.400> reason<00:45:12.640> for<00:45:12.880> doing<00:45:12.960> it<00:45:13.200> apart<00:45:13.359> from<00:45:13.520> the 00:45:13.670 --> 00:45:13.680 align:start position:0% big reason for doing it apart from the 00:45:13.680 --> 00:45:15.190 align:start position:0% big reason for doing it apart from the saving<00:45:13.920> of<00:45:14.079> the<00:45:14.240> time<00:45:14.400> was<00:45:14.640> their<00:45:14.880> sort<00:45:15.119> of 00:45:15.190 --> 00:45:15.200 align:start position:0% saving of the time was their sort of 00:45:15.200 --> 00:45:17.510 align:start position:0% saving of the time was their sort of client<00:45:15.920> uh<00:45:16.160> contract<00:45:16.560> renewals<00:45:16.960> on<00:45:17.119> a<00:45:17.359> they 00:45:17.510 --> 00:45:17.520 align:start position:0% client uh contract renewals on a they 00:45:17.520 --> 00:45:20.870 align:start position:0% client uh contract renewals on a they they<00:45:17.839> run<00:45:18.000> renewals<00:45:18.400> on<00:45:18.560> a<00:45:18.720> 12-<00:45:18.880> monthly<00:45:19.880> basis 00:45:20.870 --> 00:45:20.880 align:start position:0% they run renewals on a 12- monthly basis 00:45:20.880 --> 00:45:21.990 align:start position:0% they run renewals on a 12- monthly basis and<00:45:21.040> they<00:45:21.200> have<00:45:21.280> a<00:45:21.440> meeting<00:45:21.599> with<00:45:21.760> every 00:45:21.990 --> 00:45:22.000 align:start position:0% and they have a meeting with every 00:45:22.000 --> 00:45:24.150 align:start position:0% and they have a meeting with every client<00:45:22.240> every<00:45:22.480> 12<00:45:22.720> months<00:45:22.960> to<00:45:23.200> say<00:45:23.920> this<00:45:24.079> is 00:45:24.150 --> 00:45:24.160 align:start position:0% client every 12 months to say this is 00:45:24.160 --> 00:45:25.990 align:start position:0% client every 12 months to say this is what<00:45:24.319> we've<00:45:24.480> done<00:45:25.200> this<00:45:25.359> is<00:45:25.440> why<00:45:25.599> we<00:45:25.680> want<00:45:25.920> you 00:45:25.990 --> 00:45:26.000 align:start position:0% what we've done this is why we want you 00:45:26.000 --> 00:45:27.270 align:start position:0% what we've done this is why we want you to<00:45:26.079> sign<00:45:26.240> up<00:45:26.400> again<00:45:26.640> this<00:45:26.720> is<00:45:26.800> how<00:45:26.960> much<00:45:27.119> it's 00:45:27.270 --> 00:45:27.280 align:start position:0% to sign up again this is how much it's 00:45:27.280 --> 00:45:30.230 align:start position:0% to sign up again this is how much it's going<00:45:27.359> to<00:45:27.440> cost<00:45:28.319> uh<00:45:28.560> and<00:45:28.880> Glow's<00:45:29.280> reporting 00:45:30.230 --> 00:45:30.240 align:start position:0% going to cost uh and Glow's reporting 00:45:30.240 --> 00:45:32.390 align:start position:0% going to cost uh and Glow's reporting has<00:45:30.480> been<00:45:30.560> massive<00:45:30.880> for<00:45:31.119> that<00:45:31.520> so<00:45:32.079> not<00:45:32.240> only 00:45:32.390 --> 00:45:32.400 align:start position:0% has been massive for that so not only 00:45:32.400 --> 00:45:34.630 align:start position:0% has been massive for that so not only the<00:45:32.640> reporting<00:45:33.520> but<00:45:33.760> the<00:45:33.920> logging<00:45:34.240> of<00:45:34.400> what<00:45:34.480> we 00:45:34.630 --> 00:45:34.640 align:start position:0% the reporting but the logging of what we 00:45:34.640 --> 00:45:35.829 align:start position:0% the reporting but the logging of what we were<00:45:34.800> just<00:45:34.960> talking<00:45:35.119> about<00:45:35.280> there<00:45:35.520> so<00:45:35.680> the 00:45:35.829 --> 00:45:35.839 align:start position:0% were just talking about there so the 00:45:35.839 --> 00:45:37.510 align:start position:0% were just talking about there so the logging<00:45:36.160> of<00:45:36.319> any<00:45:36.480> activity<00:45:36.880> that's<00:45:37.200> taken 00:45:37.510 --> 00:45:37.520 align:start position:0% logging of any activity that's taken 00:45:37.520 --> 00:45:41.750 align:start position:0% logging of any activity that's taken place<00:45:38.000> uh<00:45:38.160> in<00:45:38.400> WordPress<00:45:39.040> because<00:45:40.400> um<00:45:41.119> they 00:45:41.750 --> 00:45:41.760 align:start position:0% place uh in WordPress because um they 00:45:41.760 --> 00:45:45.349 align:start position:0% place uh in WordPress because um they have<00:45:42.319> I<00:45:42.640> think<00:45:42.800> about<00:45:43.200> 95%<00:45:44.079> of<00:45:44.319> their<00:45:44.960> plug-in 00:45:45.349 --> 00:45:45.359 align:start position:0% have I think about 95% of their plug-in 00:45:45.359 --> 00:45:48.790 align:start position:0% have I think about 95% of their plug-in updates<00:45:45.680> on<00:45:46.000> auto<00:45:46.480> update<00:45:47.200> in<00:45:47.440> WordPress<00:45:48.640> now 00:45:48.790 --> 00:45:48.800 align:start position:0% updates on auto update in WordPress now 00:45:48.800 --> 00:45:50.309 align:start position:0% updates on auto update in WordPress now a<00:45:48.960> lot<00:45:49.040> of<00:45:49.200> agencies<00:45:49.520> would<00:45:49.760> never<00:45:49.920> do<00:45:50.079> that 00:45:50.309 --> 00:45:50.319 align:start position:0% a lot of agencies would never do that 00:45:50.319 --> 00:45:52.069 align:start position:0% a lot of agencies would never do that you<00:45:50.480> know<00:45:50.640> as<00:45:50.880> long<00:45:50.960> as<00:45:51.119> they<00:45:51.520> as<00:45:51.680> long<00:45:51.839> as<00:45:51.920> they 00:45:52.069 --> 00:45:52.079 align:start position:0% you know as long as they as long as they 00:45:52.079 --> 00:45:54.069 align:start position:0% you know as long as they as long as they live<00:45:52.560> uh<00:45:52.800> but<00:45:52.960> these<00:45:53.200> guys<00:45:53.359> do<00:45:53.599> because<00:45:53.839> they 00:45:54.069 --> 00:45:54.079 align:start position:0% live uh but these guys do because they 00:45:54.079 --> 00:45:55.750 align:start position:0% live uh but these guys do because they pretty<00:45:54.240> much<00:45:54.400> build<00:45:54.640> every<00:45:54.880> single<00:45:55.280> website 00:45:55.750 --> 00:45:55.760 align:start position:0% pretty much build every single website 00:45:55.760 --> 00:45:57.829 align:start position:0% pretty much build every single website in<00:45:56.000> pretty<00:45:56.240> much<00:45:56.480> exactly<00:45:56.880> the<00:45:57.119> same<00:45:57.200> way<00:45:57.520> same 00:45:57.829 --> 00:45:57.839 align:start position:0% in pretty much exactly the same way same 00:45:57.839 --> 00:45:59.589 align:start position:0% in pretty much exactly the same way same template<00:45:58.240> same<00:45:58.480> set<00:45:58.640> of<00:45:58.720> plugins<00:45:59.040> yep<00:45:59.280> so<00:45:59.440> it's 00:45:59.589 --> 00:45:59.599 align:start position:0% template same set of plugins yep so it's 00:45:59.599 --> 00:46:01.589 align:start position:0% template same set of plugins yep so it's very<00:45:59.839> uniform<00:46:00.480> so<00:46:00.640> they<00:46:00.800> they<00:46:01.119> have<00:46:01.200> faith<00:46:01.440> in 00:46:01.589 --> 00:46:01.599 align:start position:0% very uniform so they they have faith in 00:46:01.599 --> 00:46:05.190 align:start position:0% very uniform so they they have faith in the<00:46:01.760> plugins<00:46:02.079> they<00:46:02.319> use<00:46:02.560> okay<00:46:03.319> precisely<00:46:04.480> um 00:46:05.190 --> 00:46:05.200 align:start position:0% the plugins they use okay precisely um 00:46:05.200 --> 00:46:07.030 align:start position:0% the plugins they use okay precisely um so<00:46:05.359> what<00:46:05.599> they<00:46:05.760> really<00:46:06.000> needed<00:46:06.319> from<00:46:06.480> Glow<00:46:06.880> as 00:46:07.030 --> 00:46:07.040 align:start position:0% so what they really needed from Glow as 00:46:07.040 --> 00:46:08.630 align:start position:0% so what they really needed from Glow as well<00:46:07.200> was<00:46:07.440> this<00:46:07.680> ability<00:46:08.000> to<00:46:08.240> make<00:46:08.400> sure<00:46:08.480> that 00:46:08.630 --> 00:46:08.640 align:start position:0% well was this ability to make sure that 00:46:08.640 --> 00:46:11.430 align:start position:0% well was this ability to make sure that Glow<00:46:09.160> records<00:46:10.160> all<00:46:10.400> of<00:46:10.560> those<00:46:10.800> automated 00:46:11.430 --> 00:46:11.440 align:start position:0% Glow records all of those automated 00:46:11.440 --> 00:46:14.069 align:start position:0% Glow records all of those automated updates<00:46:11.760> in<00:46:12.000> WordPress<00:46:12.880> mh<00:46:13.280> because<00:46:13.839> they 00:46:14.069 --> 00:46:14.079 align:start position:0% updates in WordPress mh because they 00:46:14.079 --> 00:46:15.190 align:start position:0% updates in WordPress mh because they didn't<00:46:14.240> want<00:46:14.319> to<00:46:14.480> have<00:46:14.560> to<00:46:14.640> go<00:46:14.720> and<00:46:14.880> add<00:46:15.040> them 00:46:15.190 --> 00:46:15.200 align:start position:0% didn't want to have to go and add them 00:46:15.200 --> 00:46:17.510 align:start position:0% didn't want to have to go and add them in<00:46:15.359> manually<00:46:15.680> for<00:46:15.920> the<00:46:16.079> reports<00:46:16.480> for<00:46:16.720> 350 00:46:17.510 --> 00:46:17.520 align:start position:0% in manually for the reports for 350 00:46:17.520 --> 00:46:21.430 align:start position:0% in manually for the reports for 350 websites<00:46:18.079> right<00:46:18.800> so<00:46:19.040> that<00:46:19.200> that<00:46:19.280> that<00:46:19.599> that<00:46:20.640> uh 00:46:21.430 --> 00:46:21.440 align:start position:0% websites right so that that that that uh 00:46:21.440 --> 00:46:22.870 align:start position:0% websites right so that that that that uh uh<00:46:21.680> feature<00:46:22.000> we<00:46:22.160> were<00:46:22.319> talking<00:46:22.480> about<00:46:22.720> a 00:46:22.870 --> 00:46:22.880 align:start position:0% uh feature we were talking about a 00:46:22.880 --> 00:46:24.150 align:start position:0% uh feature we were talking about a minute<00:46:22.960> ago<00:46:23.200> where<00:46:23.359> it<00:46:23.440> logs<00:46:23.760> all<00:46:23.920> of<00:46:24.000> that 00:46:24.150 --> 00:46:24.160 align:start position:0% minute ago where it logs all of that 00:46:24.160 --> 00:46:25.990 align:start position:0% minute ago where it logs all of that stuff<00:46:24.240> into<00:46:24.560> our<00:46:24.800> timeline<00:46:25.200> feature<00:46:25.520> is<00:46:25.680> a<00:46:25.839> is 00:46:25.990 --> 00:46:26.000 align:start position:0% stuff into our timeline feature is a is 00:46:26.000 --> 00:46:28.710 align:start position:0% stuff into our timeline feature is a is a<00:46:26.160> big<00:46:26.720> massive<00:46:27.040> one<00:46:27.200> for<00:46:27.440> them<00:46:27.680> so<00:46:28.240> yeah<00:46:28.480> it's 00:46:28.710 --> 00:46:28.720 align:start position:0% a big massive one for them so yeah it's 00:46:28.720 --> 00:46:30.950 align:start position:0% a big massive one for them so yeah it's been<00:46:29.280> a<00:46:29.520> big<00:46:29.680> one<00:46:29.839> for<00:46:30.000> sort<00:46:30.160> of<00:46:30.319> streamlining 00:46:30.950 --> 00:46:30.960 align:start position:0% been a big one for sort of streamlining 00:46:30.960 --> 00:46:32.630 align:start position:0% been a big one for sort of streamlining their<00:46:31.119> support<00:46:31.359> operations<00:46:32.000> saving<00:46:32.319> them<00:46:32.480> a 00:46:32.630 --> 00:46:32.640 align:start position:0% their support operations saving them a 00:46:32.640 --> 00:46:34.870 align:start position:0% their support operations saving them a lot<00:46:32.720> of<00:46:32.800> time<00:46:33.040> and<00:46:33.200> then<00:46:33.359> helping<00:46:33.680> with<00:46:33.839> those 00:46:34.870 --> 00:46:34.880 align:start position:0% lot of time and then helping with those 00:46:34.880 --> 00:46:37.109 align:start position:0% lot of time and then helping with those uh<00:46:35.440> yearly<00:46:35.839> contract<00:46:36.240> renewals<00:46:36.640> as<00:46:36.800> well<00:46:36.880> with 00:46:37.109 --> 00:46:37.119 align:start position:0% uh yearly contract renewals as well with 00:46:37.119 --> 00:46:39.990 align:start position:0% uh yearly contract renewals as well with clients<00:46:37.520> so<00:46:37.920> yeah<00:46:38.880> that's<00:46:39.119> a<00:46:39.280> good<00:46:39.440> one<00:46:39.680> but<00:46:39.839> we 00:46:39.990 --> 00:46:40.000 align:start position:0% clients so yeah that's a good one but we 00:46:40.000 --> 00:46:41.750 align:start position:0% clients so yeah that's a good one but we have<00:46:40.240> agencies<00:46:40.720> managing<00:46:41.119> you<00:46:41.200> know<00:46:41.359> five<00:46:41.520> or 00:46:41.750 --> 00:46:41.760 align:start position:0% have agencies managing you know five or 00:46:41.760 --> 00:46:43.430 align:start position:0% have agencies managing you know five or six<00:46:41.920> sites<00:46:42.319> we<00:46:42.400> have<00:46:42.560> agencies<00:46:42.960> managing<00:46:43.280> four 00:46:43.430 --> 00:46:43.440 align:start position:0% six sites we have agencies managing four 00:46:43.440 --> 00:46:46.309 align:start position:0% six sites we have agencies managing four or<00:46:43.599> 500<00:46:44.000> sites<00:46:44.319> so<00:46:44.480> it's<00:46:45.280> Yeah<00:46:45.760> yeah<00:46:46.079> but<00:46:46.160> you 00:46:46.309 --> 00:46:46.319 align:start position:0% or 500 sites so it's Yeah yeah but you 00:46:46.319 --> 00:46:48.309 align:start position:0% or 500 sites so it's Yeah yeah but you have<00:46:46.400> a<00:46:46.640> nice<00:46:46.880> variation<00:46:47.520> across<00:46:47.920> the<00:46:48.079> board 00:46:48.309 --> 00:46:48.319 align:start position:0% have a nice variation across the board 00:46:48.319 --> 00:46:50.790 align:start position:0% have a nice variation across the board of<00:46:48.560> what<00:46:48.800> it<00:46:48.960> is<00:46:49.760> i<00:46:49.920> think<00:46:50.000> it's<00:46:50.240> a<00:46:50.400> good 00:46:50.790 --> 00:46:50.800 align:start position:0% of what it is i think it's a good 00:46:50.800 --> 00:46:51.910 align:start position:0% of what it is i think it's a good representation<00:46:51.280> of<00:46:51.440> the<00:46:51.599> WordPress 00:46:51.910 --> 00:46:51.920 align:start position:0% representation of the WordPress 00:46:51.920 --> 00:46:53.510 align:start position:0% representation of the WordPress ecosystem<00:46:52.480> really<00:46:52.720> isn't<00:46:52.800> it<00:46:52.960> there's<00:46:53.119> lot 00:46:53.510 --> 00:46:53.520 align:start position:0% ecosystem really isn't it there's lot 00:46:53.520 --> 00:46:54.870 align:start position:0% ecosystem really isn't it there's lot you<00:46:53.599> know<00:46:53.680> there's<00:46:53.839> lots<00:46:54.079> of<00:46:54.160> us<00:46:54.640> little 00:46:54.870 --> 00:46:54.880 align:start position:0% you know there's lots of us little 00:46:54.880 --> 00:46:56.069 align:start position:0% you know there's lots of us little little<00:46:55.200> guys<00:46:55.359> out<00:46:55.520> there<00:46:55.599> and<00:46:55.760> then<00:46:55.920> there's 00:46:56.069 --> 00:46:56.079 align:start position:0% little guys out there and then there's 00:46:56.079 --> 00:46:57.750 align:start position:0% little guys out there and then there's lots<00:46:56.319> of<00:46:56.560> you<00:46:56.720> know<00:46:56.880> very<00:46:57.280> established 00:46:57.750 --> 00:46:57.760 align:start position:0% lots of you know very established 00:46:57.760 --> 00:46:59.670 align:start position:0% lots of you know very established agencies<00:46:58.319> building<00:46:58.720> amazing<00:46:59.200> sites<00:46:59.520> really 00:46:59.670 --> 00:46:59.680 align:start position:0% agencies building amazing sites really 00:46:59.680 --> 00:47:01.829 align:start position:0% agencies building amazing sites really with<00:46:59.839> it<00:47:00.000> as<00:47:00.160> well<00:47:00.319> so<00:47:00.480> it's<00:47:00.880> there<00:47:01.119> is<00:47:01.520> there 00:47:01.829 --> 00:47:01.839 align:start position:0% with it as well so it's there is there 00:47:01.839 --> 00:47:05.109 align:start position:0% with it as well so it's there is there is<00:47:02.079> and<00:47:02.800> over<00:47:03.040> the<00:47:03.280> years<00:47:03.599> I've<00:47:03.920> seen<00:47:04.800> seen 00:47:05.109 --> 00:47:05.119 align:start position:0% is and over the years I've seen seen 00:47:05.119 --> 00:47:08.309 align:start position:0% is and over the years I've seen seen them<00:47:05.280> grow<00:47:05.599> and<00:47:06.000> come<00:47:06.240> and<00:47:06.480> go<00:47:06.720> and<00:47:07.599> seen<00:47:08.000> some 00:47:08.309 --> 00:47:08.319 align:start position:0% them grow and come and go and seen some 00:47:08.319 --> 00:47:10.790 align:start position:0% them grow and come and go and seen some go<00:47:08.560> from<00:47:09.040> I've<00:47:09.359> seen<00:47:09.520> a<00:47:09.680> few<00:47:09.839> go<00:47:10.079> from<00:47:10.319> next<00:47:10.560> to 00:47:10.790 --> 00:47:10.800 align:start position:0% go from I've seen a few go from next to 00:47:10.800 --> 00:47:13.670 align:start position:0% go from I've seen a few go from next to nothing<00:47:11.040> to<00:47:11.359> highly<00:47:11.760> successful<00:47:13.119> yep<00:47:13.520> you 00:47:13.670 --> 00:47:13.680 align:start position:0% nothing to highly successful yep you 00:47:13.680 --> 00:47:15.750 align:start position:0% nothing to highly successful yep you know<00:47:13.839> so<00:47:14.240> pretty<00:47:14.480> quickly<00:47:14.800> as<00:47:14.960> well<00:47:15.200> yeah<00:47:15.440> and 00:47:15.750 --> 00:47:15.760 align:start position:0% know so pretty quickly as well yeah and 00:47:15.760 --> 00:47:17.349 align:start position:0% know so pretty quickly as well yeah and yeah<00:47:16.000> the<00:47:16.160> WordPress<00:47:16.640> community<00:47:16.960> and 00:47:17.349 --> 00:47:17.359 align:start position:0% yeah the WordPress community and 00:47:17.359 --> 00:47:19.829 align:start position:0% yeah the WordPress community and WordPress<00:47:18.079> uh<00:47:18.240> ecosystem<00:47:18.880> has<00:47:19.200> been<00:47:19.359> quite<00:47:19.599> an 00:47:19.829 --> 00:47:19.839 align:start position:0% WordPress uh ecosystem has been quite an 00:47:19.839 --> 00:47:21.990 align:start position:0% WordPress uh ecosystem has been quite an incredible<00:47:20.400> journey<00:47:20.720> because<00:47:21.280> I<00:47:21.520> joined<00:47:21.839> it 00:47:21.990 --> 00:47:22.000 align:start position:0% incredible journey because I joined it 00:47:22.000 --> 00:47:25.030 align:start position:0% incredible journey because I joined it back<00:47:22.240> at<00:47:22.560> WordPress<00:47:23.119> 2.0 00:47:25.030 --> 00:47:25.040 align:start position:0% back at WordPress 2.0 00:47:25.040 --> 00:47:27.990 align:start position:0% back at WordPress 2.0 okay<00:47:25.680> wow<00:47:26.800> so<00:47:27.040> well<00:47:27.200> in<00:47:27.359> the<00:47:27.520> beginning<00:47:27.839> it's 00:47:27.990 --> 00:47:28.000 align:start position:0% okay wow so well in the beginning it's 00:47:28.000 --> 00:47:29.190 align:start position:0% okay wow so well in the beginning it's still<00:47:28.079> going<00:47:28.240> pretty<00:47:28.400> strong<00:47:28.640> really<00:47:28.960> it's 00:47:29.190 --> 00:47:29.200 align:start position:0% still going pretty strong really it's 00:47:29.200 --> 00:47:30.950 align:start position:0% still going pretty strong really it's still<00:47:29.280> going<00:47:29.520> very<00:47:29.760> strong<00:47:30.079> i<00:47:30.319> was<00:47:30.400> I<00:47:30.720> was<00:47:30.800> part 00:47:30.950 --> 00:47:30.960 align:start position:0% still going very strong i was I was part 00:47:30.960 --> 00:47:32.790 align:start position:0% still going very strong i was I was part of<00:47:31.040> the<00:47:31.440> uh<00:47:31.599> teams<00:47:31.920> that<00:47:32.079> helped<00:47:32.319> mix<00:47:32.640> the 00:47:32.790 --> 00:47:32.800 align:start position:0% of the uh teams that helped mix the 00:47:32.800 --> 00:47:34.870 align:start position:0% of the uh teams that helped mix the Kool-Aid<00:47:33.280> to<00:47:33.440> spread<00:47:33.680> the<00:47:33.839> WordPress<00:47:34.400> world<00:47:34.720> i 00:47:34.870 --> 00:47:34.880 align:start position:0% Kool-Aid to spread the WordPress world i 00:47:34.880 --> 00:47:38.230 align:start position:0% Kool-Aid to spread the WordPress world i was<00:47:34.960> in<00:47:35.119> the<00:47:35.280> early<00:47:35.599> word<00:47:35.839> camps<00:47:36.400> i<00:47:37.680> I<00:47:37.920> created 00:47:38.230 --> 00:47:38.240 align:start position:0% was in the early word camps i I created 00:47:38.240 --> 00:47:40.550 align:start position:0% was in the early word camps i I created I<00:47:38.480> created<00:47:38.880> courses<00:47:39.440> and<00:47:39.680> I<00:47:39.839> used<00:47:40.000> to<00:47:40.160> teach<00:47:40.400> it 00:47:40.550 --> 00:47:40.560 align:start position:0% I created courses and I used to teach it 00:47:40.560 --> 00:47:42.069 align:start position:0% I created courses and I used to teach it at<00:47:40.720> night<00:47:41.040> school<00:47:41.280> here<00:47:41.440> in<00:47:41.680> my<00:47:41.839> local 00:47:42.069 --> 00:47:42.079 align:start position:0% at night school here in my local 00:47:42.079 --> 00:47:45.349 align:start position:0% at night school here in my local community<00:47:42.480> to<00:47:42.720> people<00:47:42.880> on<00:47:43.119> WordPress<00:47:43.760> so<00:47:44.560> cool 00:47:45.349 --> 00:47:45.359 align:start position:0% community to people on WordPress so cool 00:47:45.359 --> 00:47:46.790 align:start position:0% community to people on WordPress so cool in<00:47:45.520> fact<00:47:45.760> I<00:47:45.920> still<00:47:46.079> have<00:47:46.160> a<00:47:46.319> couple<00:47:46.480> three 00:47:46.790 --> 00:47:46.800 align:start position:0% in fact I still have a couple three 00:47:46.800 --> 00:47:49.190 align:start position:0% in fact I still have a couple three clients<00:47:47.040> I<00:47:47.200> got<00:47:47.359> from<00:47:47.520> that<00:47:47.680> time<00:47:47.920> period<00:47:48.319> too 00:47:49.190 --> 00:47:49.200 align:start position:0% clients I got from that time period too 00:47:49.200 --> 00:47:51.190 align:start position:0% clients I got from that time period too wow<00:47:49.839> that's<00:47:50.160> a<00:47:50.319> that's<00:47:50.480> a<00:47:50.640> long-standing 00:47:51.190 --> 00:47:51.200 align:start position:0% wow that's a that's a long-standing 00:47:51.200 --> 00:47:53.750 align:start position:0% wow that's a that's a long-standing client<00:47:51.520> for<00:47:51.680> sure<00:47:52.720> i<00:47:52.960> mean<00:47:53.119> that's<00:47:53.440> the<00:47:53.599> reason 00:47:53.750 --> 00:47:53.760 align:start position:0% client for sure i mean that's the reason 00:47:53.760 --> 00:47:55.670 align:start position:0% client for sure i mean that's the reason it's<00:47:54.000> so<00:47:54.160> successful<00:47:54.720> well<00:47:54.880> a<00:47:55.040> huge<00:47:55.280> reason 00:47:55.670 --> 00:47:55.680 align:start position:0% it's so successful well a huge reason 00:47:55.680 --> 00:47:57.190 align:start position:0% it's so successful well a huge reason for<00:47:55.839> why<00:47:56.000> it's<00:47:56.160> so<00:47:56.319> successful<00:47:56.880> the<00:47:57.040> whole 00:47:57.190 --> 00:47:57.200 align:start position:0% for why it's so successful the whole 00:47:57.200 --> 00:47:59.109 align:start position:0% for why it's so successful the whole community<00:47:57.520> aspect<00:47:57.839> is<00:47:58.079> incredible<00:47:58.560> really 00:47:59.109 --> 00:47:59.119 align:start position:0% community aspect is incredible really 00:47:59.119 --> 00:48:00.630 align:start position:0% community aspect is incredible really the<00:47:59.200> the<00:47:59.520> whole<00:47:59.680> community<00:48:00.079> aspect<00:48:00.480> is 00:48:00.630 --> 00:48:00.640 align:start position:0% the the whole community aspect is 00:48:00.640 --> 00:48:02.550 align:start position:0% the the whole community aspect is incredible<00:48:01.040> and<00:48:01.280> where<00:48:01.440> it's<00:48:01.680> been<00:48:01.760> going<00:48:02.079> has 00:48:02.550 --> 00:48:02.560 align:start position:0% incredible and where it's been going has 00:48:02.560 --> 00:48:04.230 align:start position:0% incredible and where it's been going has been<00:48:02.720> quite<00:48:03.040> interesting<00:48:03.520> especially<00:48:04.000> the 00:48:04.230 --> 00:48:04.240 align:start position:0% been quite interesting especially the 00:48:04.240 --> 00:48:07.430 align:start position:0% been quite interesting especially the last<00:48:04.400> year<00:48:05.119> as<00:48:05.359> to<00:48:05.760> Yeah<00:48:06.000> indeed<00:48:06.560> yeah<00:48:07.040> what<00:48:07.280> I 00:48:07.430 --> 00:48:07.440 align:start position:0% last year as to Yeah indeed yeah what I 00:48:07.440 --> 00:48:09.109 align:start position:0% last year as to Yeah indeed yeah what I what<00:48:07.680> I've<00:48:07.839> seen<00:48:08.000> in<00:48:08.240> the<00:48:08.400> last<00:48:08.560> year<00:48:08.800> myself 00:48:09.109 --> 00:48:09.119 align:start position:0% what I've seen in the last year myself 00:48:09.119 --> 00:48:12.630 align:start position:0% what I've seen in the last year myself with<00:48:09.359> it<00:48:09.520> is<00:48:09.760> I've<00:48:10.000> seen<00:48:10.160> a<00:48:10.480> re<00:48:11.040> a<00:48:11.640> resurgence 00:48:12.630 --> 00:48:12.640 align:start position:0% with it is I've seen a re a resurgence 00:48:12.640 --> 00:48:15.589 align:start position:0% with it is I've seen a re a resurgence of<00:48:12.960> excitement<00:48:13.920> in<00:48:14.240> WordPress<00:48:14.800> again 00:48:15.589 --> 00:48:15.599 align:start position:0% of excitement in WordPress again 00:48:15.599 --> 00:48:17.670 align:start position:0% of excitement in WordPress again something<00:48:15.920> I<00:48:16.240> haven't<00:48:16.480> seen<00:48:16.960> since<00:48:17.359> the 00:48:17.670 --> 00:48:17.680 align:start position:0% something I haven't seen since the 00:48:17.680 --> 00:48:19.829 align:start position:0% something I haven't seen since the beginning<00:48:18.400> and<00:48:18.640> partly<00:48:18.960> what<00:48:19.119> I<00:48:19.280> see<00:48:19.440> is<00:48:19.599> I<00:48:19.760> see 00:48:19.829 --> 00:48:19.839 align:start position:0% beginning and partly what I see is I see 00:48:19.839 --> 00:48:22.549 align:start position:0% beginning and partly what I see is I see a<00:48:20.079> younger<00:48:20.400> generation<00:48:20.960> coming<00:48:21.280> into<00:48:21.599> it<00:48:22.400> you 00:48:22.549 --> 00:48:22.559 align:start position:0% a younger generation coming into it you 00:48:22.559 --> 00:48:25.030 align:start position:0% a younger generation coming into it you know<00:48:22.720> the<00:48:22.880> the<00:48:23.280> millennials<00:48:23.760> and<00:48:23.920> the<00:48:24.160> zoomers 00:48:25.030 --> 00:48:25.040 align:start position:0% know the the millennials and the zoomers 00:48:25.040 --> 00:48:27.430 align:start position:0% know the the millennials and the zoomers that<00:48:25.280> are<00:48:25.520> starting<00:48:25.760> to<00:48:26.079> enter<00:48:26.400> into<00:48:26.720> the 00:48:27.430 --> 00:48:27.440 align:start position:0% that are starting to enter into the 00:48:27.440 --> 00:48:29.990 align:start position:0% that are starting to enter into the internet<00:48:27.839> field<00:48:29.280> i<00:48:29.440> mean<00:48:29.599> there's<00:48:29.760> some 00:48:29.990 --> 00:48:30.000 align:start position:0% internet field i mean there's some 00:48:30.000 --> 00:48:31.990 align:start position:0% internet field i mean there's some amazing<00:48:30.319> products<00:48:31.040> being<00:48:31.280> built<00:48:31.520> for<00:48:31.680> it<00:48:31.839> as 00:48:31.990 --> 00:48:32.000 align:start position:0% amazing products being built for it as 00:48:32.000 --> 00:48:33.270 align:start position:0% amazing products being built for it as well<00:48:32.079> at<00:48:32.240> the<00:48:32.319> moment<00:48:32.559> kind<00:48:32.800> of<00:48:32.880> extending 00:48:33.270 --> 00:48:33.280 align:start position:0% well at the moment kind of extending 00:48:33.280 --> 00:48:36.230 align:start position:0% well at the moment kind of extending that<00:48:33.599> whole<00:48:34.079> you<00:48:34.240> know<00:48:35.520> uh<00:48:35.680> that<00:48:35.920> whole 00:48:36.230 --> 00:48:36.240 align:start position:0% that whole you know uh that whole 00:48:36.240 --> 00:48:39.510 align:start position:0% that whole you know uh that whole ecosystem<00:48:37.040> that<00:48:37.359> there<00:48:37.599> really<00:48:37.760> is<00:48:38.480> um 00:48:39.510 --> 00:48:39.520 align:start position:0% ecosystem that there really is um 00:48:39.520 --> 00:48:41.190 align:start position:0% ecosystem that there really is um every<00:48:40.079> seems<00:48:40.319> to<00:48:40.400> be<00:48:40.480> every<00:48:40.640> sort<00:48:40.800> of<00:48:40.960> month 00:48:41.190 --> 00:48:41.200 align:start position:0% every seems to be every sort of month 00:48:41.200 --> 00:48:44.150 align:start position:0% every seems to be every sort of month that<00:48:41.440> you<00:48:41.599> know<00:48:41.680> if<00:48:41.839> I<00:48:42.280> get<00:48:43.280> an<00:48:43.599> update<00:48:43.920> from 00:48:44.150 --> 00:48:44.160 align:start position:0% that you know if I get an update from 00:48:44.160 --> 00:48:46.150 align:start position:0% that you know if I get an update from the<00:48:44.319> WordPress<00:48:44.800> weekly<00:48:45.119> newsletter<00:48:45.520> or<00:48:45.760> WP 00:48:46.150 --> 00:48:46.160 align:start position:0% the WordPress weekly newsletter or WP 00:48:46.160 --> 00:48:47.430 align:start position:0% the WordPress weekly newsletter or WP founders<00:48:46.480> or<00:48:46.720> whatever<00:48:47.040> there's<00:48:47.280> always 00:48:47.430 --> 00:48:47.440 align:start position:0% founders or whatever there's always 00:48:47.440 --> 00:48:48.710 align:start position:0% founders or whatever there's always something<00:48:47.680> really<00:48:47.920> cool<00:48:48.079> that<00:48:48.319> someone<00:48:48.559> else 00:48:48.710 --> 00:48:48.720 align:start position:0% something really cool that someone else 00:48:48.720 --> 00:48:50.309 align:start position:0% something really cool that someone else has<00:48:48.880> built<00:48:49.200> you<00:48:49.280> know<00:48:49.359> which<00:48:49.599> is<00:48:49.839> which<00:48:50.160> is 00:48:50.309 --> 00:48:50.319 align:start position:0% has built you know which is which is 00:48:50.319 --> 00:48:53.190 align:start position:0% has built you know which is which is great<00:48:50.480> and<00:48:51.119> you<00:48:51.280> know<00:48:51.440> is<00:48:52.079> a<00:48:52.319> huge<00:48:52.640> part<00:48:52.800> of<00:48:52.960> us 00:48:53.190 --> 00:48:53.200 align:start position:0% great and you know is a huge part of us 00:48:53.200 --> 00:48:55.589 align:start position:0% great and you know is a huge part of us keeping<00:48:53.760> the<00:48:54.000> whole<00:48:54.319> ecosystem<00:48:55.040> going<00:48:55.440> you 00:48:55.589 --> 00:48:55.599 align:start position:0% keeping the whole ecosystem going you 00:48:55.599 --> 00:48:56.910 align:start position:0% keeping the whole ecosystem going you know<00:48:55.920> against 00:48:56.910 --> 00:48:56.920 align:start position:0% know against 00:48:56.920 --> 00:48:59.589 align:start position:0% know against um<00:48:57.920> you<00:48:58.079> know<00:48:58.160> the<00:48:58.400> threat<00:48:58.640> of<00:48:58.880> competiting 00:48:59.589 --> 00:48:59.599 align:start position:0% um you know the threat of competiting 00:48:59.599 --> 00:49:02.150 align:start position:0% um you know the threat of competiting you<00:48:59.760> know<00:48:59.920> competing<00:49:00.400> CMS<00:49:00.960> systems<00:49:01.520> but<00:49:01.920> the 00:49:02.150 --> 00:49:02.160 align:start position:0% you know competing CMS systems but the 00:49:02.160 --> 00:49:03.910 align:start position:0% you know competing CMS systems but the last<00:49:02.319> time<00:49:02.480> I<00:49:02.640> saw<00:49:02.880> some<00:49:03.119> results<00:49:03.359> on<00:49:03.680> you<00:49:03.760> know 00:49:03.910 --> 00:49:03.920 align:start position:0% last time I saw some results on you know 00:49:03.920 --> 00:49:05.670 align:start position:0% last time I saw some results on you know the<00:49:04.240> uh<00:49:04.400> market<00:49:04.720> share<00:49:04.880> and<00:49:05.119> that<00:49:05.280> stuff<00:49:05.520> it 00:49:05.670 --> 00:49:05.680 align:start position:0% the uh market share and that stuff it 00:49:05.680 --> 00:49:09.109 align:start position:0% the uh market share and that stuff it was<00:49:06.480> still<00:49:06.880> impressively<00:49:07.599> strong<00:49:08.079> right<00:49:08.480> um 00:49:09.109 --> 00:49:09.119 align:start position:0% was still impressively strong right um 00:49:09.119 --> 00:49:11.270 align:start position:0% was still impressively strong right um despite<00:49:09.599> all<00:49:09.760> of<00:49:09.920> those<00:49:10.079> new<00:49:10.319> modern<00:49:11.280> it's 00:49:11.270 --> 00:49:11.280 align:start position:0% despite all of those new modern it's 00:49:11.280 --> 00:49:13.750 align:start position:0% despite all of those new modern it's it's<00:49:11.599> holding<00:49:11.920> in<00:49:12.079> the<00:49:12.319> 40%<00:49:12.960> range<00:49:13.359> is<00:49:13.599> where 00:49:13.750 --> 00:49:13.760 align:start position:0% it's holding in the 40% range is where 00:49:13.760 --> 00:49:16.630 align:start position:0% it's holding in the 40% range is where it's<00:49:14.000> holding<00:49:14.960> and<00:49:15.280> precisely<00:49:16.000> you<00:49:16.319> it's 00:49:16.630 --> 00:49:16.640 align:start position:0% it's holding and precisely you it's 00:49:16.640 --> 00:49:19.270 align:start position:0% it's holding and precisely you it's really<00:49:16.880> hard<00:49:17.119> to<00:49:17.359> get<00:49:17.599> much<00:49:18.000> past<00:49:18.319> the<00:49:18.640> 40% 00:49:19.270 --> 00:49:19.280 align:start position:0% really hard to get much past the 40% 00:49:19.280 --> 00:49:21.589 align:start position:0% really hard to get much past the 40% range<00:49:20.079> unless<00:49:20.559> unless<00:49:20.880> you<00:49:21.119> happen<00:49:21.280> to<00:49:21.440> be 00:49:21.589 --> 00:49:21.599 align:start position:0% range unless unless you happen to be 00:49:21.599 --> 00:49:23.829 align:start position:0% range unless unless you happen to be like<00:49:21.839> Google<00:49:22.160> Search<00:49:22.559> who<00:49:22.880> managed<00:49:23.280> to<00:49:23.440> get<00:49:23.599> so 00:49:23.829 --> 00:49:23.839 align:start position:0% like Google Search who managed to get so 00:49:23.839 --> 00:49:27.349 align:start position:0% like Google Search who managed to get so far<00:49:24.000> ahead<00:49:25.040> but<00:49:25.760> for<00:49:26.000> everything<00:49:26.319> else<00:49:26.720> 40%<00:49:27.200> of 00:49:27.349 --> 00:49:27.359 align:start position:0% far ahead but for everything else 40% of 00:49:27.359 --> 00:49:29.910 align:start position:0% far ahead but for everything else 40% of the<00:49:27.599> market<00:49:27.920> is<00:49:28.720> a<00:49:29.040> massive<00:49:29.359> chunk<00:49:29.599> of<00:49:29.760> the 00:49:29.910 --> 00:49:29.920 align:start position:0% the market is a massive chunk of the 00:49:29.920 --> 00:49:31.829 align:start position:0% the market is a massive chunk of the market<00:49:30.240> which<00:49:30.480> means<00:49:30.720> there's<00:49:31.280> lots<00:49:31.599> of 00:49:31.829 --> 00:49:31.839 align:start position:0% market which means there's lots of 00:49:31.839 --> 00:49:35.109 align:start position:0% market which means there's lots of opportunity<00:49:33.200> for<00:49:33.599> anyone<00:49:34.079> who<00:49:34.400> wants<00:49:34.640> to 00:49:35.109 --> 00:49:35.119 align:start position:0% opportunity for anyone who wants to 00:49:35.119 --> 00:49:37.190 align:start position:0% opportunity for anyone who wants to enter<00:49:35.359> that<00:49:35.599> market<00:49:36.480> you<00:49:36.640> know<00:49:36.880> all<00:49:37.040> you<00:49:37.119> got 00:49:37.190 --> 00:49:37.200 align:start position:0% enter that market you know all you got 00:49:37.200 --> 00:49:39.349 align:start position:0% enter that market you know all you got to<00:49:37.280> do<00:49:37.440> is<00:49:37.680> find<00:49:38.000> your<00:49:38.319> particular<00:49:38.880> niche<00:49:39.119> of 00:49:39.349 --> 00:49:39.359 align:start position:0% to do is find your particular niche of 00:49:39.359 --> 00:49:40.870 align:start position:0% to do is find your particular niche of that<00:49:39.520> market<00:49:39.839> you<00:49:40.000> want<00:49:40.079> to<00:49:40.160> go<00:49:40.319> after<00:49:40.720> that's 00:49:40.870 --> 00:49:40.880 align:start position:0% that market you want to go after that's 00:49:40.880 --> 00:49:43.510 align:start position:0% that market you want to go after that's right<00:49:41.520> that's<00:49:41.839> right<00:49:42.160> yep<00:49:42.559> yep<00:49:42.960> millions<00:49:43.359> and 00:49:43.510 --> 00:49:43.520 align:start position:0% right that's right yep yep millions and 00:49:43.520 --> 00:49:46.790 align:start position:0% right that's right yep yep millions and millions<00:49:43.920> of<00:49:44.200> people<00:49:45.200> literally<00:49:46.400> quite 00:49:46.790 --> 00:49:46.800 align:start position:0% millions of people literally quite 00:49:46.800 --> 00:49:49.270 align:start position:0% millions of people literally quite literally<00:49:47.280> on<00:49:47.520> all<00:49:47.680> of<00:49:47.760> that<00:49:48.079> well<00:49:49.040> that's 00:49:49.270 --> 00:49:49.280 align:start position:0% literally on all of that well that's 00:49:49.280 --> 00:49:50.950 align:start position:0% literally on all of that well that's been<00:49:49.440> all<00:49:49.599> great<00:49:49.920> Phil<00:49:50.240> i<00:49:50.480> appreciate<00:49:50.800> you 00:49:50.950 --> 00:49:50.960 align:start position:0% been all great Phil i appreciate you 00:49:50.960 --> 00:49:52.470 align:start position:0% been all great Phil i appreciate you coming<00:49:51.280> this<00:49:51.440> is<00:49:51.599> the<00:49:51.760> point<00:49:51.920> where<00:49:52.079> you<00:49:52.319> get 00:49:52.470 --> 00:49:52.480 align:start position:0% coming this is the point where you get 00:49:52.480 --> 00:49:54.549 align:start position:0% coming this is the point where you get to<00:49:52.640> tell<00:49:52.800> everyone<00:49:53.280> where<00:49:53.520> they<00:49:53.760> can<00:49:53.920> find<00:49:54.160> you 00:49:54.549 --> 00:49:54.559 align:start position:0% to tell everyone where they can find you 00:49:54.559 --> 00:49:58.470 align:start position:0% to tell everyone where they can find you what<00:49:54.800> they<00:49:54.960> can<00:49:55.119> do<00:49:55.440> and<00:49:55.839> uh<00:49:56.079> Oh<00:49:56.319> nice 00:49:58.470 --> 00:49:58.480 align:start position:0% what they can do and uh Oh nice 00:49:58.480 --> 00:50:00.950 align:start position:0% what they can do and uh Oh nice no<00:49:58.720> it's<00:49:58.880> been<00:49:59.119> a<00:50:00.079> it's<00:50:00.319> been<00:50:00.480> a<00:50:00.559> it's<00:50:00.800> been<00:50:00.880> a 00:50:00.950 --> 00:50:00.960 align:start position:0% no it's been a it's been a it's been a 00:50:00.960 --> 00:50:02.309 align:start position:0% no it's been a it's been a it's been a pleasure<00:50:01.200> mate<00:50:01.359> sorry<00:50:01.440> I<00:50:01.599> just<00:50:01.680> cut<00:50:01.839> I<00:50:02.000> cut<00:50:02.160> you 00:50:02.309 --> 00:50:02.319 align:start position:0% pleasure mate sorry I just cut I cut you 00:50:02.319 --> 00:50:04.710 align:start position:0% pleasure mate sorry I just cut I cut you off<00:50:02.400> there<00:50:02.640> but<00:50:03.440> I'll<00:50:03.760> I'll<00:50:04.160> continue<00:50:04.480> and<00:50:04.640> and 00:50:04.710 --> 00:50:04.720 align:start position:0% off there but I'll I'll continue and and 00:50:04.720 --> 00:50:06.710 align:start position:0% off there but I'll I'll continue and and and<00:50:05.200> if<00:50:05.359> you've<00:50:05.520> got<00:50:05.760> another<00:50:06.160> question<00:50:06.559> feel 00:50:06.710 --> 00:50:06.720 align:start position:0% and if you've got another question feel 00:50:06.720 --> 00:50:08.549 align:start position:0% and if you've got another question feel free<00:50:07.119> but<00:50:07.359> yeah<00:50:07.680> uh<00:50:07.839> best<00:50:08.000> place<00:50:08.160> is<00:50:08.400> the 00:50:08.549 --> 00:50:08.559 align:start position:0% free but yeah uh best place is the 00:50:08.559 --> 00:50:10.150 align:start position:0% free but yeah uh best place is the website<00:50:08.960> right<00:50:09.359> you<00:50:09.440> know<00:50:09.520> for<00:50:09.760> glow 00:50:10.150 --> 00:50:10.160 align:start position:0% website right you know for glow 00:50:10.160 --> 00:50:13.829 align:start position:0% website right you know for glow generally<00:50:10.880> um<00:50:11.839> so<00:50:12.079> you<00:50:12.240> could<00:50:12.400> Google<00:50:12.800> Glow<00:50:13.359> WP 00:50:13.829 --> 00:50:13.839 align:start position:0% generally um so you could Google Glow WP 00:50:13.839 --> 00:50:15.829 align:start position:0% generally um so you could Google Glow WP for<00:50:13.920> example<00:50:14.240> and<00:50:14.640> would<00:50:14.800> appear<00:50:15.119> nice<00:50:15.599> at<00:50:15.680> the 00:50:15.829 --> 00:50:15.839 align:start position:0% for example and would appear nice at the 00:50:15.839 --> 00:50:18.750 align:start position:0% for example and would appear nice at the top<00:50:16.079> there<00:50:16.480> the<00:50:16.720> website<00:50:17.040> itself<00:50:17.440> is 00:50:18.750 --> 00:50:18.760 align:start position:0% top there the website itself is 00:50:18.760 --> 00:50:23.910 align:start position:0% top there the website itself is getglow.io<00:50:19.839> so<00:50:20.160> ge<00:50:20.640> tg<00:50:21.280> g<00:50:21.520> l<00:50:21.760> o<00:50:22.079> w.io 00:50:23.910 --> 00:50:23.920 align:start position:0% getglow.io so ge tg g l o w.io 00:50:23.920 --> 00:50:25.270 align:start position:0% getglow.io so ge tg g l o w.io uh<00:50:24.240> you'll<00:50:24.480> find<00:50:24.640> a<00:50:24.800> lot<00:50:24.880> of<00:50:24.880> the<00:50:25.040> stuff<00:50:25.119> that 00:50:25.270 --> 00:50:25.280 align:start position:0% uh you'll find a lot of the stuff that 00:50:25.280 --> 00:50:26.549 align:start position:0% uh you'll find a lot of the stuff that me<00:50:25.359> and<00:50:25.520> John<00:50:25.680> have<00:50:25.839> just<00:50:26.000> been<00:50:26.160> talking<00:50:26.319> about 00:50:26.549 --> 00:50:26.559 align:start position:0% me and John have just been talking about 00:50:26.559 --> 00:50:29.190 align:start position:0% me and John have just been talking about there<00:50:27.440> and<00:50:27.680> then<00:50:28.079> as<00:50:28.240> I<00:50:28.400> said<00:50:28.559> before<00:50:28.800> I'm<00:50:28.960> very 00:50:29.190 --> 00:50:29.200 align:start position:0% there and then as I said before I'm very 00:50:29.200 --> 00:50:31.349 align:start position:0% there and then as I said before I'm very I'm<00:50:29.440> very<00:50:29.599> active<00:50:29.839> on<00:50:30.079> LinkedIn<00:50:30.720> so<00:50:30.960> if<00:50:31.200> you 00:50:31.349 --> 00:50:31.359 align:start position:0% I'm very active on LinkedIn so if you 00:50:31.359 --> 00:50:33.430 align:start position:0% I'm very active on LinkedIn so if you just<00:50:31.520> search<00:50:31.839> Phil's<00:50:32.160> story<00:50:32.559> on<00:50:32.800> LinkedIn 00:50:33.430 --> 00:50:33.440 align:start position:0% just search Phil's story on LinkedIn 00:50:33.440 --> 00:50:35.190 align:start position:0% just search Phil's story on LinkedIn hopefully<00:50:33.839> I'll<00:50:34.160> appear<00:50:34.480> fairly<00:50:34.800> high<00:50:34.960> on 00:50:35.190 --> 00:50:35.200 align:start position:0% hopefully I'll appear fairly high on 00:50:35.200 --> 00:50:37.589 align:start position:0% hopefully I'll appear fairly high on that<00:50:35.359> list<00:50:35.520> of<00:50:35.760> people<00:50:36.000> but<00:50:36.880> um<00:50:37.040> you've<00:50:37.359> you've 00:50:37.589 --> 00:50:37.599 align:start position:0% that list of people but um you've you've 00:50:37.599 --> 00:50:38.870 align:start position:0% that list of people but um you've you've seen<00:50:37.760> my<00:50:37.920> face<00:50:38.079> here<00:50:38.240> on<00:50:38.319> the<00:50:38.480> video<00:50:38.640> as<00:50:38.720> well 00:50:38.870 --> 00:50:38.880 align:start position:0% seen my face here on the video as well 00:50:38.880 --> 00:50:40.230 align:start position:0% seen my face here on the video as well so<00:50:39.040> you'll<00:50:39.280> notice<00:50:39.440> me<00:50:39.599> there<00:50:39.760> on<00:50:39.920> LinkedIn 00:50:40.230 --> 00:50:40.240 align:start position:0% so you'll notice me there on LinkedIn 00:50:40.240 --> 00:50:41.990 align:start position:0% so you'll notice me there on LinkedIn for<00:50:40.480> my<00:50:40.640> profile<00:50:40.880> as<00:50:41.040> well<00:50:41.200> but<00:50:41.359> yeah<00:50:41.680> like<00:50:41.839> I 00:50:41.990 --> 00:50:42.000 align:start position:0% for my profile as well but yeah like I 00:50:42.000 --> 00:50:43.750 align:start position:0% for my profile as well but yeah like I said<00:50:42.240> always<00:50:42.640> very<00:50:42.880> active<00:50:43.119> on<00:50:43.280> there<00:50:43.520> always 00:50:43.750 --> 00:50:43.760 align:start position:0% said always very active on there always 00:50:43.760 --> 00:50:44.950 align:start position:0% said always very active on there always talking<00:50:44.000> about<00:50:44.160> WordPress<00:50:44.640> support 00:50:44.950 --> 00:50:44.960 align:start position:0% talking about WordPress support 00:50:44.960 --> 00:50:46.549 align:start position:0% talking about WordPress support maintenance<00:50:45.440> stuff<00:50:45.680> so<00:50:45.920> feel<00:50:46.079> free<00:50:46.240> to<00:50:46.400> sort 00:50:46.549 --> 00:50:46.559 align:start position:0% maintenance stuff so feel free to sort 00:50:46.559 --> 00:50:48.470 align:start position:0% maintenance stuff so feel free to sort of<00:50:46.720> say<00:50:46.880> hello<00:50:47.040> there<00:50:47.280> as<00:50:47.520> well<00:50:47.920> if<00:50:48.160> you're<00:50:48.240> an 00:50:48.470 --> 00:50:48.480 align:start position:0% of say hello there as well if you're an 00:50:48.480 --> 00:50:50.950 align:start position:0% of say hello there as well if you're an agency<00:50:48.880> and<00:50:49.119> you're<00:50:49.760> you<00:50:49.920> know<00:50:50.240> uh<00:50:50.480> managing 00:50:50.950 --> 00:50:50.960 align:start position:0% agency and you're you know uh managing 00:50:50.960 --> 00:50:52.390 align:start position:0% agency and you're you know uh managing multiple<00:50:51.440> sites<00:50:51.680> and<00:50:51.839> you<00:50:51.920> want<00:50:52.000> to<00:50:52.079> do<00:50:52.160> a<00:50:52.319> bit 00:50:52.390 --> 00:50:52.400 align:start position:0% multiple sites and you want to do a bit 00:50:52.400 --> 00:50:53.589 align:start position:0% multiple sites and you want to do a bit of<00:50:52.480> a<00:50:52.640> better<00:50:52.880> job<00:50:53.040> and<00:50:53.359> you<00:50:53.520> know 00:50:53.589 --> 00:50:53.599 align:start position:0% of a better job and you know 00:50:53.599 --> 00:50:55.270 align:start position:0% of a better job and you know particularly<00:50:53.920> around<00:50:54.240> support<00:50:54.559> stuff<00:50:54.960> uh 00:50:55.270 --> 00:50:55.280 align:start position:0% particularly around support stuff uh 00:50:55.280 --> 00:50:57.670 align:start position:0% particularly around support stuff uh yeah<00:50:55.760> always<00:50:56.079> always<00:50:56.400> happy<00:50:56.559> to<00:50:56.720> chat<00:50:57.440> yeah 00:50:57.670 --> 00:50:57.680 align:start position:0% yeah always always happy to chat yeah 00:50:57.680 --> 00:50:59.270 align:start position:0% yeah always always happy to chat yeah and<00:50:57.839> for<00:50:58.079> those<00:50:58.240> of<00:50:58.319> you<00:50:58.559> listening<00:50:58.880> in<00:50:59.119> the 00:50:59.270 --> 00:50:59.280 align:start position:0% and for those of you listening in the 00:50:59.280 --> 00:51:01.109 align:start position:0% and for those of you listening in the download<00:50:59.680> for<00:50:59.839> the<00:51:00.000> podcast<00:51:00.559> you<00:51:00.720> can<00:51:00.800> go 00:51:01.109 --> 00:51:01.119 align:start position:0% download for the podcast you can go 00:51:01.119 --> 00:51:02.950 align:start position:0% download for the podcast you can go watch<00:51:01.359> the<00:51:01.599> video<00:51:01.920> where<00:51:02.160> I've<00:51:02.480> been<00:51:02.640> sharing 00:51:02.950 --> 00:51:02.960 align:start position:0% watch the video where I've been sharing 00:51:02.960 --> 00:51:04.790 align:start position:0% watch the video where I've been sharing the<00:51:03.200> screenshots<00:51:03.839> of<00:51:04.079> everything<00:51:04.400> we've<00:51:04.720> been 00:51:04.790 --> 00:51:04.800 align:start position:0% the screenshots of everything we've been 00:51:04.800 --> 00:51:06.950 align:start position:0% the screenshots of everything we've been talking<00:51:05.040> about<00:51:05.200> while<00:51:05.440> we<00:51:05.680> were<00:51:06.480> while<00:51:06.880> uh 00:51:06.950 --> 00:51:06.960 align:start position:0% talking about while we were while uh 00:51:06.960 --> 00:51:09.430 align:start position:0% talking about while we were while uh Phil<00:51:07.280> was<00:51:07.440> talking<00:51:07.839> awesome<00:51:08.720> so<00:51:08.960> you<00:51:09.119> can<00:51:09.200> go 00:51:09.430 --> 00:51:09.440 align:start position:0% Phil was talking awesome so you can go 00:51:09.440 --> 00:51:10.710 align:start position:0% Phil was talking awesome so you can go check<00:51:09.599> out<00:51:09.760> some<00:51:09.920> of<00:51:10.000> the<00:51:10.160> stuff<00:51:10.319> that<00:51:10.559> was 00:51:10.710 --> 00:51:10.720 align:start position:0% check out some of the stuff that was 00:51:10.720 --> 00:51:13.230 align:start position:0% check out some of the stuff that was highlighted<00:51:11.119> and<00:51:11.359> pointed<00:51:11.680> out<00:51:11.839> on<00:51:12.079> the<00:51:12.400> Glow 00:51:13.230 --> 00:51:13.240 align:start position:0% highlighted and pointed out on the Glow 00:51:13.240 --> 00:51:16.150 align:start position:0% highlighted and pointed out on the Glow website<00:51:14.319> with<00:51:14.480> all<00:51:14.559> of<00:51:14.720> that<00:51:14.880> being<00:51:15.200> said 00:51:16.150 --> 00:51:16.160 align:start position:0% website with all of that being said 00:51:16.160 --> 00:51:17.589 align:start position:0% website with all of that being said we're<00:51:16.400> going<00:51:16.480> to<00:51:16.559> let<00:51:16.720> our<00:51:16.960> girl<00:51:17.119> take<00:51:17.280> us<00:51:17.440> on 00:51:17.589 --> 00:51:17.599 align:start position:0% we're going to let our girl take us on 00:51:17.599 --> 00:51:19.670 align:start position:0% we're going to let our girl take us on out<00:51:17.760> of<00:51:17.839> here<00:51:18.079> don't<00:51:18.240> run<00:51:18.400> away<00:51:18.559> on<00:51:18.720> me<00:51:18.960> Phil<00:51:19.359> uh 00:51:19.670 --> 00:51:19.680 align:start position:0% out of here don't run away on me Phil uh 00:51:19.680 --> 00:51:23.990 align:start position:0% out of here don't run away on me Phil uh we'll<00:51:20.000> be<00:51:20.240> right<00:51:20.559> back<00:51:21.640> after<00:51:22.640> the<00:51:23.599> credits 00:51:23.990 --> 00:51:24.000 align:start position:0% we'll be right back after the credits 00:51:24.000 --> 00:51:27.109 align:start position:0% we'll be right back after the credits here<00:51:24.800> reminders<00:51:25.280> for<00:51:25.520> the<00:51:25.760> show<00:51:26.559> all<00:51:26.880> show 00:51:27.109 --> 00:51:27.119 align:start position:0% here reminders for the show all show 00:51:27.119 --> 00:51:29.870 align:start position:0% here reminders for the show all show notes<00:51:27.520> can<00:51:27.680> be<00:51:27.839> found<00:51:28.079> at 00:51:29.870 --> 00:51:29.880 align:start position:0% notes can be found at 00:51:29.880 --> 00:51:31.910 align:start position:0% notes can be found at wpplugins.com<00:51:30.880> and<00:51:31.119> while<00:51:31.280> you're<00:51:31.440> there 00:51:31.910 --> 00:51:31.920 align:start position:0% wpplugins.com and while you're there 00:51:31.920 --> 00:51:33.510 align:start position:0% wpplugins.com and while you're there subscribe<00:51:32.240> to<00:51:32.400> the<00:51:32.559> newsletter<00:51:33.040> for<00:51:33.280> more 00:51:33.510 --> 00:51:33.520 align:start position:0% subscribe to the newsletter for more 00:51:33.520 --> 00:51:35.510 align:start position:0% subscribe to the newsletter for more useful<00:51:33.920> information<00:51:34.559> delivered<00:51:34.960> directly<00:51:35.280> to 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created by developers because 00:51:44.079 --> 00:51:46.710 align:start position:0% of plugins created by developers because you<00:51:44.400> support<00:51:44.720> the<00:51:44.960> show<00:51:45.839> help<00:51:46.160> keep<00:51:46.319> the<00:51:46.480> show 00:51:46.710 --> 00:51:46.720 align:start position:0% you support the show help keep the show 00:51:46.720 --> 00:51:50.589 align:start position:0% you support the show help keep the show honest<00:51:47.040> and<00:51:47.280> unbiased<00:51:47.839> by<00:51:48.079> going<00:51:48.319> to 00:51:50.589 --> 00:51:50.599 align:start position:0% 00:51:50.599 --> 00:51:52.150 align:start position:0% wpplugins.com/donate<00:51:51.599> and<00:51:51.839> set<00:51:52.000> the 00:51:52.150 --> 00:51:52.160 align:start position:0% wpplugins.com/donate and set the 00:51:52.160 --> 00:51:54.510 align:start position:0% wpplugins.com/donate and set the donation<00:51:52.640> level<00:51:52.960> that<00:51:53.200> fits<00:51:53.520> your 00:51:54.510 --> 00:51:54.520 align:start position:0% donation level that fits your 00:51:54.520 --> 00:51:57.030 align:start position:0% donation level that fits your budget<00:51:55.520> help<00:51:55.760> us<00:51:56.000> make<00:51:56.160> the<00:51:56.400> show<00:51:56.640> better<00:51:56.880> for 00:51:57.030 --> 00:51:57.040 align:start position:0% budget help us make the show better for 00:51:57.040 --> 00:51:58.950 align:start position:0% budget help us make the show better for you<00:51:57.280> by<00:51:57.599> subscribing<00:51:58.079> and<00:51:58.400> reviewing<00:51:58.720> the 00:51:58.950 --> 00:51:58.960 align:start position:0% you by subscribing and reviewing the 00:51:58.960 --> 00:52:01.750 align:start position:0% you by subscribing and reviewing the show<00:51:59.200> at<00:51:59.640> stitcheradio<00:52:00.640> Google<00:52:00.960> Play<00:52:01.359> and<00:52:01.599> in 00:52:01.750 --> 00:52:01.760 align:start position:0% show at stitcheradio Google Play and in 00:52:01.760 --> 00:52:04.390 align:start position:0% show at stitcheradio Google Play and in the<00:52:01.920> iTunes<00:52:02.400> store<00:52:03.280> you<00:52:03.520> can<00:52:03.680> also<00:52:03.920> leave<00:52:04.079> us<00:52:04.240> a 00:52:04.390 --> 00:52:04.400 align:start position:0% the iTunes store you can also leave us a 00:52:04.400 --> 00:52:09.549 align:start position:0% the iTunes store you can also leave us a review<00:52:04.640> on<00:52:04.880> our<00:52:05.119> Facebook<00:52:05.520> page<00:52:06.400> using 00:52:09.549 --> 00:52:09.559 align:start position:0% 00:52:09.559 --> 00:52:11.349 align:start position:0% wppluginszed.com/fas<00:52:10.559> you<00:52:10.720> can<00:52:10.880> also<00:52:11.119> watch 00:52:11.349 --> 00:52:11.359 align:start position:0% wppluginszed.com/fas you can also watch 00:52:11.359 --> 00:52:13.670 align:start position:0% wppluginszed.com/fas you can also watch the<00:52:11.599> show<00:52:11.839> live<00:52:12.160> on<00:52:12.400> YouTube<00:52:13.200> check<00:52:13.359> out<00:52:13.520> the 00:52:13.670 --> 00:52:13.680 align:start position:0% the show live on YouTube check out the 00:52:13.680 --> 00:52:15.829 align:start position:0% the show live on YouTube check out the screencast<00:52:14.640> and<00:52:14.800> training<00:52:15.200> videos<00:52:15.599> and 00:52:15.829 --> 00:52:15.839 align:start position:0% screencast and training videos and 00:52:15.839 --> 00:52:17.510 align:start position:0% screencast and training videos and remember<00:52:16.079> to<00:52:16.319> subscribe<00:52:16.720> and<00:52:16.960> hit<00:52:17.119> the<00:52:17.280> bell 00:52:17.510 --> 00:52:17.520 align:start position:0% remember to subscribe and hit the bell 00:52:17.520 --> 00:52:20.470 align:start position:0% remember to subscribe and hit the bell to<00:52:17.680> get<00:52:17.920> notifications<00:52:18.559> of<00:52:18.800> all<00:52:19.040> new<00:52:19.480> videos 00:52:20.470 --> 00:52:20.480 align:start position:0% to get notifications of all new videos 00:52:20.480 --> 00:52:23.750 align:start position:0% to get notifications of all new videos follow<00:52:20.800> the<00:52:20.960> show<00:52:21.200> on<00:52:21.440> Twitter<00:52:21.839> at<00:52:22.720> WP<00:52:23.200> Plugins 00:52:23.750 --> 00:52:23.760 align:start position:0% follow the show on Twitter at WP Plugins 00:52:23.760 --> 00:52:26.790 align:start position:0% follow the show on Twitter at WP Plugins A<00:52:23.920> to<00:52:24.079> Z<00:52:25.040> john<00:52:25.359> can<00:52:25.520> also<00:52:25.760> be<00:52:25.920> reached<00:52:26.240> at<00:52:26.559> his 00:52:26.790 --> 00:52:26.800 align:start position:0% A to Z john can also be reached at his 00:52:26.800 --> 00:52:28.109 align:start position:0% A to Z john can also be reached at his website 00:52:28.109 --> 00:52:28.119 align:start position:0% website 00:52:28.119 --> 00:52:30.630 align:start position:0% website johnoverall.com<00:52:29.119> or<00:52:29.520> email<00:52:29.839> him<00:52:30.079> directly 00:52:30.630 --> 00:52:30.640 align:start position:0% johnoverall.com or email him directly 00:52:30.640 --> 00:52:32.910 align:start position:0% johnoverall.com or email him directly john@wpro.ca 00:52:32.910 --> 00:52:32.920 align:start position:0% john@wpro.ca 00:52:32.920 --> 00:52:35.589 align:start position:0% john@wpro.ca ca<00:52:33.920> thanks<00:52:34.240> for<00:52:34.480> joining<00:52:34.720> us<00:52:34.960> and<00:52:35.200> have<00:52:35.440> a 00:52:35.589 --> 00:52:35.599 align:start position:0% ca thanks for joining us and have a 00:52:35.599 --> 00:52:41.990 align:start position:0% ca thanks for joining us and have a great<00:52:36.000> day 00:52:41.990 --> 00:52:42.000 align:start position:0% 00:52:42.000 --> 00:52:43.829 align:start position:0% thanks<00:52:42.240> for<00:52:42.480> listening<00:52:42.640> to<00:52:42.800> the<00:52:43.040> show<00:52:43.599> this 00:52:43.829 --> 00:52:43.839 align:start position:0% thanks for listening to the show this 00:52:43.839 --> 00:52:45.710 align:start position:0% thanks for listening to the show this show<00:52:44.000> is<00:52:44.240> copyright<00:52:44.720> by 00:52:45.710 --> 00:52:45.720 align:start position:0% show is copyright by 00:52:45.720 --> 00:52:48.230 align:start position:0% show is copyright by johnoverall.com<00:52:46.720> so<00:52:46.960> until<00:52:47.280> next<00:52:47.520> time<00:52:48.000> have 00:52:48.230 --> 00:52:48.240 align:start position:0% johnoverall.com so until next time have 00:52:48.240 --> 00:52:49.990 align:start position:0% johnoverall.com so until next time have yourselves<00:52:48.720> a<00:52:48.880> good<00:52:49.040> morning<00:52:49.359> good<00:52:49.599> afternoon 00:52:49.990 --> 00:52:50.000 align:start position:0% yourselves a good morning good afternoon 00:52:50.000 --> 00:52:51.510 align:start position:0% yourselves a good morning good afternoon or<00:52:50.240> good<00:52:50.400> evening<00:52:50.800> wherever<00:52:51.119> you<00:52:51.280> happen<00:52:51.359> to 00:52:51.510 --> 00:52:51.520 align:start position:0% or good evening wherever you happen to 00:52:51.520 --> 00:53:11.190 align:start position:0% or good evening wherever you happen to be<00:52:51.599> out<00:52:51.760> there<00:52:51.839> on<00:52:52.000> the<00:52:52.160> globe<00:52:52.480> today 00:53:11.190 --> 00:53:11.200 align:start position:0% 00:53:11.200 --> 00:53:13.030 align:start position:0% okay<00:53:11.520> we're<00:53:11.839> still<00:53:12.000> live<00:53:12.160> on<00:53:12.400> YouTube<00:53:12.800> just<00:53:12.880> so 00:53:13.030 --> 00:53:13.040 align:start position:0% okay we're still live on YouTube just so 00:53:13.040 --> 00:53:16.549 align:start position:0% okay we're still live on YouTube just so you<00:53:13.200> know<00:53:14.079> and<00:53:14.640> uh<00:53:15.599> this<00:53:15.839> is<00:53:15.920> a<00:53:16.160> point<00:53:16.319> here 00:53:16.549 --> 00:53:16.559 align:start position:0% you know and uh this is a point here 00:53:16.559 --> 00:53:18.630 align:start position:0% you know and uh this is a point here where<00:53:16.880> if<00:53:17.119> we<00:53:17.280> have<00:53:17.440> any<00:53:17.680> last<00:53:18.079> minute<00:53:18.400> things 00:53:18.630 --> 00:53:18.640 align:start position:0% where if we have any last minute things 00:53:18.640 --> 00:53:22.470 align:start position:0% where if we have any last minute things to<00:53:18.960> babble<00:53:19.440> about<00:53:20.160> um<00:53:20.800> about<00:53:21.040> the<00:53:22.000> about<00:53:22.240> your 00:53:22.470 --> 00:53:22.480 align:start position:0% to babble about um about the about your 00:53:22.480 --> 00:53:24.710 align:start position:0% to babble about um about the about your offerings<00:53:22.880> or<00:53:23.119> anything<00:53:23.359> we<00:53:23.680> can<00:53:24.319> share<00:53:24.559> it 00:53:24.710 --> 00:53:24.720 align:start position:0% offerings or anything we can share it 00:53:24.720 --> 00:53:26.309 align:start position:0% offerings or anything we can share it with<00:53:24.880> those<00:53:25.119> that<00:53:25.520> hang<00:53:25.760> around<00:53:25.920> on<00:53:26.160> the 00:53:26.309 --> 00:53:26.319 align:start position:0% with those that hang around on the 00:53:26.319 --> 00:53:27.910 align:start position:0% with those that hang around on the YouTube<00:53:26.640> channel<00:53:26.960> so<00:53:27.200> thanks<00:53:27.440> everyone<00:53:27.680> for 00:53:27.910 --> 00:53:27.920 align:start position:0% YouTube channel so thanks everyone for 00:53:27.920 --> 00:53:30.670 align:start position:0% YouTube channel so thanks everyone for showing<00:53:28.079> up<00:53:28.400> uh<00:53:28.960> thanks<00:53:29.280> again<00:53:29.440> to<00:53:30.000> Ryan<00:53:30.400> from 00:53:30.670 --> 00:53:30.680 align:start position:0% showing up uh thanks again to Ryan from 00:53:30.680 --> 00:53:32.790 align:start position:0% showing up uh thanks again to Ryan from InfluenceWP<00:53:31.680> for<00:53:31.839> popping<00:53:32.160> in<00:53:32.319> the<00:53:32.480> show 00:53:32.790 --> 00:53:32.800 align:start position:0% InfluenceWP for popping in the show 00:53:32.800 --> 00:53:35.750 align:start position:0% InfluenceWP for popping in the show making<00:53:32.960> a<00:53:33.119> couple<00:53:33.200> of<00:53:33.359> comments<00:53:34.400> ah<00:53:34.720> cool<00:53:35.520> uh 00:53:35.750 --> 00:53:35.760 align:start position:0% making a couple of comments ah cool uh 00:53:35.760 --> 00:53:37.109 align:start position:0% making a couple of comments ah cool uh yeah<00:53:35.920> I<00:53:36.000> spoke<00:53:36.160> to<00:53:36.319> Ryan<00:53:36.559> a<00:53:36.640> few<00:53:36.720> months<00:53:36.880> ago 00:53:37.109 --> 00:53:37.119 align:start position:0% yeah I spoke to Ryan a few months ago 00:53:37.119 --> 00:53:39.349 align:start position:0% yeah I spoke to Ryan a few months ago actually<00:53:37.440> yeah<00:53:37.599> he's<00:53:37.920> uh<00:53:38.000> I<00:53:38.240> interviewed<00:53:38.720> him 00:53:39.349 --> 00:53:39.359 align:start position:0% actually yeah he's uh I interviewed him 00:53:39.359 --> 00:53:42.230 align:start position:0% actually yeah he's uh I interviewed him um<00:53:40.400> Yeah<00:53:40.559> I<00:53:40.720> saw<00:53:40.880> that<00:53:41.119> yeah<00:53:41.440> back<00:53:41.599> in<00:53:41.760> the<00:53:42.000> back 00:53:42.230 --> 00:53:42.240 align:start position:0% um Yeah I saw that yeah back in the back 00:53:42.240 --> 00:53:44.069 align:start position:0% um Yeah I saw that yeah back in the back when<00:53:42.400> I<00:53:42.640> first<00:53:42.880> started<00:53:43.200> doing<00:53:43.359> my<00:53:43.599> interviews 00:53:44.069 --> 00:53:44.079 align:start position:0% when I first started doing my interviews 00:53:44.079 --> 00:53:45.829 align:start position:0% when I first started doing my interviews again<00:53:44.400> he<00:53:44.640> was<00:53:44.720> one<00:53:44.880> of<00:53:44.960> the<00:53:45.200> he<00:53:45.359> was<00:53:45.520> the<00:53:45.680> first 00:53:45.829 --> 00:53:45.839 align:start position:0% again he was one of the he was the first 00:53:45.839 --> 00:53:47.430 align:start position:0% again he was one of the he was the first interview<00:53:46.160> I<00:53:46.400> did<00:53:46.559> when<00:53:46.720> I<00:53:46.880> started<00:53:47.200> bringing 00:53:47.430 --> 00:53:47.440 align:start position:0% interview I did when I started bringing 00:53:47.440 --> 00:53:51.109 align:start position:0% interview I did when I started bringing him<00:53:47.599> back<00:53:48.720> oh<00:53:48.960> nice<00:53:49.440> oh<00:53:49.920> yeah<00:53:50.319> he<00:53:50.559> says<00:53:50.720> "Tell 00:53:51.109 --> 00:53:51.119 align:start position:0% him back oh nice oh yeah he says "Tell 00:53:51.119 --> 00:53:54.950 align:start position:0% him back oh nice oh yeah he says "Tell Phil<00:53:51.440> to<00:53:51.599> quit<00:53:51.760> dodging<00:53:52.160> him." 00:53:54.950 --> 00:53:54.960 align:start position:0% Phil to quit dodging him." 00:53:54.960 --> 00:53:57.109 align:start position:0% Phil to quit dodging him." Sorry<00:53:55.280> Ryan 00:53:57.109 --> 00:53:57.119 align:start position:0% Sorry Ryan 00:53:57.119 --> 00:53:59.349 align:start position:0% Sorry Ryan well<00:53:57.680> I<00:53:57.760> mean<00:53:57.920> I<00:53:58.160> it<00:53:58.319> is<00:53:58.480> true<00:53:58.640> i<00:53:58.880> did<00:53:58.960> speak<00:53:59.119> to 00:53:59.349 --> 00:53:59.359 align:start position:0% well I mean I it is true i did speak to 00:53:59.359 --> 00:54:01.109 align:start position:0% well I mean I it is true i did speak to Ryan<00:53:59.680> a<00:53:59.839> few<00:53:59.920> months<00:54:00.079> ago<00:54:00.319> but<00:54:00.480> if<00:54:00.640> I<00:54:00.720> forgot<00:54:01.040> to 00:54:01.109 --> 00:54:01.119 align:start position:0% Ryan a few months ago but if I forgot to 00:54:01.119 --> 00:54:03.829 align:start position:0% Ryan a few months ago but if I forgot to reply<00:54:01.760> I<00:54:02.000> apologize<00:54:02.559> sir<00:54:02.960> i<00:54:03.119> will<00:54:03.280> be<00:54:03.599> uh<00:54:03.680> I 00:54:03.829 --> 00:54:03.839 align:start position:0% reply I apologize sir i will be uh I 00:54:03.839 --> 00:54:06.549 align:start position:0% reply I apologize sir i will be uh I will<00:54:04.000> be<00:54:04.160> in<00:54:04.319> touch 00:54:06.549 --> 00:54:06.559 align:start position:0% will be in touch 00:54:06.559 --> 00:54:10.309 align:start position:0% will be in touch no<00:54:06.800> it's<00:54:06.960> it's<00:54:07.359> great<00:54:07.760> and<00:54:08.240> uh<00:54:08.480> so<00:54:09.359> I<00:54:09.520> I<00:54:09.920> do<00:54:10.079> like 00:54:10.309 --> 00:54:10.319 align:start position:0% no it's it's great and uh so I I do like 00:54:10.319 --> 00:54:11.990 align:start position:0% no it's it's great and uh so I I do like what's<00:54:10.720> happening<00:54:11.040> and<00:54:11.280> I<00:54:11.440> do<00:54:11.520> like<00:54:11.680> some<00:54:11.920> of 00:54:11.990 --> 00:54:12.000 align:start position:0% what's happening and I do like some of 00:54:12.000 --> 00:54:13.910 align:start position:0% what's happening and I do like some of the<00:54:12.160> changes<00:54:12.400> and<00:54:12.559> I<00:54:12.720> do<00:54:12.880> like<00:54:13.040> what<00:54:13.359> Ryan<00:54:13.760> is 00:54:13.910 --> 00:54:13.920 align:start position:0% the changes and I do like what Ryan is 00:54:13.920 --> 00:54:16.309 align:start position:0% the changes and I do like what Ryan is creating<00:54:14.240> over<00:54:14.400> on<00:54:14.640> Influence<00:54:15.280> WP<00:54:15.760> that's<00:54:16.079> a 00:54:16.309 --> 00:54:16.319 align:start position:0% creating over on Influence WP that's a 00:54:16.319 --> 00:54:19.030 align:start position:0% creating over on Influence WP that's a quite<00:54:16.559> the<00:54:16.800> system<00:54:17.119> there 00:54:19.030 --> 00:54:19.040 align:start position:0% quite the system there 00:54:19.040 --> 00:54:20.710 align:start position:0% quite the system there yeah<00:54:19.200> if<00:54:19.359> I<00:54:19.520> remember<00:54:19.760> right<00:54:20.000> it's<00:54:20.160> a<00:54:20.480> there's 00:54:20.710 --> 00:54:20.720 align:start position:0% yeah if I remember right it's a there's 00:54:20.720 --> 00:54:23.109 align:start position:0% yeah if I remember right it's a there's a<00:54:20.960> it's<00:54:21.119> a<00:54:21.359> well<00:54:21.760> part<00:54:22.000> of<00:54:22.079> it<00:54:22.240> is<00:54:22.400> a<00:54:22.559> directory 00:54:23.109 --> 00:54:23.119 align:start position:0% a it's a well part of it is a directory 00:54:23.119 --> 00:54:26.230 align:start position:0% a it's a well part of it is a directory right<00:54:23.280> of<00:54:23.760> um<00:54:24.720> it's<00:54:25.119> a<00:54:25.440> big<00:54:25.680> part<00:54:25.839> is<00:54:26.000> a 00:54:26.230 --> 00:54:26.240 align:start position:0% right of um it's a big part is a 00:54:26.240 --> 00:54:28.710 align:start position:0% right of um it's a big part is a directory<00:54:26.720> but<00:54:26.960> it's<00:54:27.119> a<00:54:27.280> place<00:54:27.520> where<00:54:28.240> a<00:54:28.559> place 00:54:28.710 --> 00:54:28.720 align:start position:0% directory but it's a place where a place 00:54:28.720 --> 00:54:30.870 align:start position:0% directory but it's a place where a place where<00:54:29.040> people<00:54:29.359> can<00:54:29.599> actually<00:54:30.240> recommend 00:54:30.870 --> 00:54:30.880 align:start position:0% where people can actually recommend 00:54:30.880 --> 00:54:35.109 align:start position:0% where people can actually recommend stuff<00:54:31.359> and<00:54:32.319> his<00:54:32.640> directory<00:54:33.119> is<00:54:33.440> more<00:54:33.680> about<00:54:35.040> uh 00:54:35.109 --> 00:54:35.119 align:start position:0% stuff and his directory is more about uh 00:54:35.119 --> 00:54:37.270 align:start position:0% stuff and his directory is more about uh the<00:54:35.359> business<00:54:35.680> offering<00:54:36.000> a<00:54:36.240> discount<00:54:36.800> not<00:54:36.960> him 00:54:37.270 --> 00:54:37.280 align:start position:0% the business offering a discount not him 00:54:37.280 --> 00:54:41.270 align:start position:0% the business offering a discount not him collecting<00:54:37.760> it<00:54:37.920> as<00:54:38.240> a<00:54:38.720> uh<00:54:39.440> affiliate 00:54:41.270 --> 00:54:41.280 align:start position:0% collecting it as a uh affiliate 00:54:41.280 --> 00:54:42.950 align:start position:0% collecting it as a uh affiliate he's<00:54:41.520> not<00:54:41.680> using<00:54:42.000> affiliate<00:54:42.400> links<00:54:42.720> the 00:54:42.950 --> 00:54:42.960 align:start position:0% he's not using affiliate links the 00:54:42.960 --> 00:54:44.870 align:start position:0% he's not using affiliate links the business<00:54:43.200> is<00:54:43.440> offering<00:54:43.839> a<00:54:44.160> discount<00:54:44.559> that 00:54:44.870 --> 00:54:44.880 align:start position:0% business is offering a discount that 00:54:44.880 --> 00:54:48.150 align:start position:0% business is offering a discount that they<00:54:45.119> don't<00:54:45.359> normally<00:54:45.920> offer<00:54:46.800> to<00:54:47.040> anyone<00:54:47.440> else 00:54:48.150 --> 00:54:48.160 align:start position:0% they don't normally offer to anyone else 00:54:48.160 --> 00:54:49.829 align:start position:0% they don't normally offer to anyone else it's<00:54:48.319> a<00:54:48.559> unique<00:54:48.880> discount<00:54:49.280> that's<00:54:49.599> only 00:54:49.829 --> 00:54:49.839 align:start position:0% it's a unique discount that's only 00:54:49.839 --> 00:54:53.109 align:start position:0% it's a unique discount that's only available<00:54:50.359> there<00:54:51.359> so<00:54:52.000> that's<00:54:52.240> right<00:54:52.640> yeah 00:54:53.109 --> 00:54:53.119 align:start position:0% available there so that's right yeah 00:54:53.119 --> 00:54:56.230 align:start position:0% available there so that's right yeah yeah<00:54:54.000> and<00:54:54.160> it's<00:54:55.119> becoming<00:54:55.440> quite<00:54:55.839> I<00:54:55.920> have<00:54:56.000> now 00:54:56.230 --> 00:54:56.240 align:start position:0% yeah and it's becoming quite I have now 00:54:56.240 --> 00:54:58.790 align:start position:0% yeah and it's becoming quite I have now been<00:54:57.440> Yeah<00:54:57.760> no<00:54:58.000> that's<00:54:58.160> good<00:54:58.400> that's<00:54:58.559> good<00:54:58.640> to 00:54:58.790 --> 00:54:58.800 align:start position:0% been Yeah no that's good that's good to 00:54:58.800 --> 00:55:01.750 align:start position:0% been Yeah no that's good that's good to hear<00:54:59.040> i<00:54:59.200> have<00:54:59.359> now<00:54:59.520> been<00:55:00.000> uh<00:55:00.960> well<00:55:01.200> and<00:55:01.359> truly 00:55:01.750 --> 00:55:01.760 align:start position:0% hear i have now been uh well and truly 00:55:01.760 --> 00:55:05.670 align:start position:0% hear i have now been uh well and truly reminded<00:55:02.319> to<00:55:02.800> get<00:55:03.040> back<00:55:03.200> to<00:55:04.160> get<00:55:04.400> back<00:55:04.559> to<00:55:04.800> him 00:55:05.670 --> 00:55:05.680 align:start position:0% reminded to get back to get back to him 00:55:05.680 --> 00:55:07.829 align:start position:0% reminded to get back to get back to him yeah<00:55:05.920> i<00:55:06.079> put<00:55:06.319> I<00:55:06.559> put<00:55:06.720> I<00:55:06.880> put<00:55:07.040> my<00:55:07.200> web<00:55:07.440> hosting 00:55:07.829 --> 00:55:07.839 align:start position:0% yeah i put I put I put my web hosting 00:55:07.839 --> 00:55:10.710 align:start position:0% yeah i put I put I put my web hosting business<00:55:08.079> up<00:55:08.319> on<00:55:08.480> that<00:55:08.720> one<00:55:09.240> so<00:55:10.240> that<00:55:10.400> and<00:55:10.559> my 00:55:10.710 --> 00:55:10.720 align:start position:0% business up on that one so that and my 00:55:10.720 --> 00:55:13.430 align:start position:0% business up on that one so that and my that<00:55:10.880> and<00:55:11.040> my<00:55:11.200> podcast<00:55:12.400> so<00:55:12.640> to<00:55:13.119> get<00:55:13.200> a<00:55:13.359> little 00:55:13.430 --> 00:55:13.440 align:start position:0% that and my podcast so to get a little 00:55:13.440 --> 00:55:15.430 align:start position:0% that and my podcast so to get a little more<00:55:13.599> know 00:55:15.430 --> 00:55:15.440 align:start position:0% more know 00:55:15.440 --> 00:55:17.910 align:start position:0% more know but<00:55:15.839> at<00:55:16.079> any<00:55:16.240> rate<00:55:16.480> what'll<00:55:16.800> happen<00:55:17.119> here<00:55:17.359> is 00:55:17.910 --> 00:55:17.920 align:start position:0% but at any rate what'll happen here is 00:55:17.920 --> 00:55:21.190 align:start position:0% but at any rate what'll happen here is uh<00:55:19.359> I<00:55:19.680> will<00:55:20.079> email<00:55:20.400> you<00:55:20.559> and<00:55:20.720> let<00:55:20.880> you<00:55:21.040> know 00:55:21.190 --> 00:55:21.200 align:start position:0% uh I will email you and let you know 00:55:21.200 --> 00:55:23.589 align:start position:0% uh I will email you and let you know when<00:55:21.440> the<00:55:21.680> regular<00:55:22.400> part<00:55:22.559> of<00:55:22.720> the<00:55:22.880> podcast<00:55:23.359> the 00:55:23.589 --> 00:55:23.599 align:start position:0% when the regular part of the podcast the 00:55:23.599 --> 00:55:25.670 align:start position:0% when the regular part of the podcast the just<00:55:24.000> downloadable<00:55:24.640> goes<00:55:24.880> live<00:55:25.200> but<00:55:25.440> the 00:55:25.670 --> 00:55:25.680 align:start position:0% just downloadable goes live but the 00:55:25.680 --> 00:55:28.470 align:start position:0% just downloadable goes live but the YouTube<00:55:26.000> version<00:55:26.640> is<00:55:27.040> live<00:55:27.440> now<00:55:27.760> and<00:55:28.000> once<00:55:28.240> I 00:55:28.470 --> 00:55:28.480 align:start position:0% YouTube version is live now and once I 00:55:28.480 --> 00:55:31.270 align:start position:0% YouTube version is live now and once I finish<00:55:28.800> this<00:55:29.599> it'll<00:55:30.000> just<00:55:30.480> continue<00:55:30.880> on<00:55:31.040> for 00:55:31.270 --> 00:55:31.280 align:start position:0% finish this it'll just continue on for 00:55:31.280 --> 00:55:33.589 align:start position:0% finish this it'll just continue on for everyone<00:55:31.599> else<00:55:32.559> we<00:55:32.800> managed<00:55:33.119> to<00:55:33.200> hit<00:55:33.440> some 00:55:33.589 --> 00:55:33.599 align:start position:0% everyone else we managed to hit some 00:55:33.599 --> 00:55:35.750 align:start position:0% everyone else we managed to hit some decent<00:55:33.920> views<00:55:34.319> so<00:55:34.720> it's<00:55:34.880> all<00:55:35.119> good<00:55:35.520> all<00:55:35.520> right 00:55:35.750 --> 00:55:35.760 align:start position:0% decent views so it's all good all right 00:55:35.760 --> 00:55:37.670 align:start position:0% decent views so it's all good all right well<00:55:36.000> thanks<00:55:36.160> everyone<00:55:36.480> on<00:55:36.720> YouTube<00:55:37.280> we're 00:55:37.670 --> 00:55:37.680 align:start position:0% well thanks everyone on YouTube we're 00:55:37.680 --> 00:55:40.800 align:start position:0% well thanks everyone on YouTube we're going<00:55:37.839> to<00:55:38.160> cut<00:55:38.400> the<00:55:38.559> stream